Videoslots - Newly Accredited

The other thread was closed before i could congratulate Team Videoslots, and of course in particular Lucas:


Another nice addition to the list! well done!

 

good news casinomeister thats 87 now

 

Big Thanks again to everyone! it's honestly very much appreciated.

Coming Soon @ You must register/login in order to see the link.:

• LGA License
• NetEnt Games & Live Casino
• Unique Casino Gaming Concept
• Really Fun & Cool New Site Features
• Faster Cash-outs - ( Whilst most of our cashouts are already done relatively fast with max. 2-4 hrs timeframe, We're now working on Guaranteeing processing payments in 2-4 hours max across all of the payment methods available. )
• UK License

So stay tuned for all the latest news

Wishing you al the very best!

Cheers!
Lucas

 

Just thought I'd update all on my comments in the BAP section regarding free spins and max cash out.

It seems CS gave me the incorrect information, and Lucas was nice enough to clarify the correct terms for me. If you are a depositing player, all free spin offers have the standard WR as per the terms, however there is no max cash out once WR is met.

The $20 max cash out as stated in the terms (and advised to me by CS incorrectly), only applies to non depositing players.

If any mods can delete that last comment of mine in the BAP, it would be appreciated, and may save other players any confusion if they don't continue to this thread. My BAP comment is the last comment in that thread before Casinomeisters final announcement.

Thanks Lucas, and congrats again.

 

Congrats Lucas and the team! Great casino with great CS, well deserved!

 

Account closed. Terrible luck and loads of deposits (over about 25 deposits to be exact). IMO the comps are terrible as well. The choice of a 100% reload deposit match bonus (because I want to deposit after all that bad luck) or 10 free spins on Rook's Revenge valued at $2 (the same thing they give to new players). Well suffice it to say I got my revenge - Account closed

P.s. I took the deposit match and lost it all in under fifteen minutes (I spent more time waiting for the games to load).

 

That is how luck goes and that's gambling for you

 

So as an affiliate you believe that after over about 25 deposits all resulting in a loss that a $2 comp is acceptable?

 

No not at all mate. If you were offered that then that is a disgrace. I was just talking about luck

I had around 50 deposits at Betsafe before I finally made cashout this year.

At MrGreen my last cashout was back in 2012 and I think my total of deposits is way over 100 and over £2000 there. But yes have been given couple nice comps from Andy there to try help turn my luck.

But that has still not changed. But as I stated that is luck and gambling. You will hit your 90-96% RTP sometime sooner or later or it might never happen if that makes sense

Have you actually sent Lucas an email or PM asking for a comp? I am sure he would look into something for you. Reason for my bit silly comment at first was just I don't feel it is right place to put a rant in and say my account is now closed the way you did it that was all.

 

I'm sorry if that came across the wrong way... I was just like what? I just got a shock when the agent offered me the $2 comp and I'm still recovering

Yes most of it's luck, casinos have no control over that. However they do have control over comps. I actually found the $2 comp rather insulting. I would have preferred not being offered anything. I thought the chat agent wasn't aware of exactly how many deposits I had made. I thought there had been a mistake. However there was no mistake. I contacted Customer Support again shortly after with feedback. I asked if Lucas was there but he wasn't. I'm still sitting here like a stunned mullet.

That does make sense

 

Thanks I'm glad we are on happy Easter tone (can you even said that lol I am an stupid Danish Easter Egg I KNOW)

I am sure Lucas will get a chance to contact you start of next week.

What I have experienced both as Player and affiliate is that customer support really don't have all the options as someone higher up.

They basically have an automated system telling them is this player able to get a comp etc. I know this is how it works at CWC, system basically calculates this bases on Deposits and bonuses given, but it will not give the total plus/minus.

Other places not 100% sure, from what I know they do not have access to your full account information, reason it is very hard for them to give a comp from what RTP or loses you have had. I think they are also quite restricted as its not really something given to receive a comp, because you have lost 10,25 or even 200 deposits. And it is also the Casino's reputation as well on stake as they cant just have their customer support handing out freebies or comps to left and right either or say no to everyone, it's about finding the right middle way.

Also to give more information as well. Some Casinos ONLY look in your past month maybe 2 or 3 months play. So let's say you haven't made so many deposits last 3 months at Videoslots or they have been at lower value. That could also be a reason. Just trying to make things bit more clear.

I am just trying to give you some more insight. Some might not agree with my statement here and some might know a lot more than I do. Only human after all

To above statement I can officially Praise Bxxxx Casino, Gxxx and Andy at MrGxxxx as from what I know and have seen they really go above what can be expected in terms of being fair and Generous (PS I decided to censor out the 3 casinos i mentioned as this thread is about Videoslots )

Happy Easter Mark and everyone else :notworthy

 

Hi Lucas, any news on when the longer term deposit limits will return?

I read it coming back in the Baptism by fire thread but not heard much about it since.

 

Hi Mark,

Good morning mate.

I've had a look at your account myself, and seen that your account was re-opened. Now, depending on the number of deposits made and bonuses given each player will be entitled to different comps.

So far you were rewarded with welcome deposit bonus, casino race reward, cashback rewards, and bonus payout. Therefore our CS agent offered you two types of bonuses for you to choose from which was either a 100% reload, or 10 Free Spins with no max cash-out. - {I see that you now have the reload bonus active} .

Furthermore, if you would like to receive free spins and other comps that we send out via our newsletter, you'll need to tick the "Newsletter" box within your profile, and you'll be automatically subscribed and will start to receive the freebies we send out to all of our subscribed players again. - (Or just let me know, and will sort that out myself for you.)

PS. - Excuse my slight delay in reply, as was enjoying a chilled Easter weekend.

Thanks a lot Mark, and feel free to contact me should you need anything or have any other questions.

Cheers!
Lucas

 

Hi shoust,

Yes, the self setting deposit limits will be available to select from either daily, weekly, or monthly soon.

Rest-assured that I'll keep you posted as soon as we're about to go live with that too.

Kind Regards,
Lucas

 

I'll take the free spins if Mark doesn't want them. ;-)

Mark, don't you consider the 25% cash back on every deposit a comp? Most other casinos will only give you 5-10% of your deposit back as a comp anyway, so really, videoslots are ahead of the pack in that regard.

I think your comments were a little unfair in all honesty. Sorry.

 

I was looking for something other than what this casino already offers ALL their players - Apparentally this casino doesn't offer this sort of comp though.

You got the 10 free spins as a NDB when you first joined the casino. However should you need the $2 comp then your welcome to it

How about the self exclusion limits? Will there be an option for permanent self exclusion?

 

Hi Guys,

Just wanted to clarify that the current NDB upon signing up at videoslots is 20 Free Spins. This offer is valid for new players registering from Australia, Canada, Finland, Great Britain and Sweden.
And terms are different being a no deposit bonus, and not a free spins bonus offer given once player have deposited - (with no max cashout).

Here's the Free Spins page - > You must register/login in order to see the link. .

Just saw your updated post re; the self exclusion - This is already available - Players can simply contact our CS and ask for their account to be permanently closed.

Thanks again.

Best Regards,
Lucas

 

So that $2 comp that was offered to me was less than what new players get offered as a NDB?

Your certainly entitled to your own opinion