I'm sorry if that came across the wrong way... I was just like what?
I just got a shock when the agent offered me the $2 comp and I'm still recovering
Yes most of it's luck, casinos have no control over that. However they do have control over comps. I actually found the $2 comp rather insulting. I would have preferred not being offered anything. I thought the chat agent wasn't aware of exactly how many deposits I had made. I thought there had been a mistake. However there was no mistake. I contacted Customer Support again shortly after with feedback. I asked if Lucas was there but he wasn't. I'm still sitting here like a stunned mullet.
That does make sense
Thanks I'm glad we are on happy Easter tone (can you even said that lol I am an stupid Danish Easter Egg I KNOW)
I am sure Lucas will get a chance to contact you start of next week.
What I have experienced both as Player and affiliate is that customer support really don't have all the options as someone higher up.
They basically have an automated system telling them is this player able to get a comp etc. I know this is how it works at CWC, system basically calculates this bases on Deposits and bonuses given, but it will not give the total plus/minus.
Other places not 100% sure, from what I know they do not have access to your full account information, reason it is very hard for them to give a comp from what RTP or loses you have had. I think they are also quite restricted as its not really something given to receive a comp, because you have lost 10,25 or even 200 deposits. And it is also the Casino's reputation as well on stake as they cant just have their customer support handing out freebies or comps to left and right either or say no to everyone, it's about finding the right middle way.
Also to give more information as well. Some Casinos ONLY look in your past month maybe 2 or 3 months play. So let's say you haven't made so many deposits last 3 months at Videoslots or they have been at lower value. That could also be a reason. Just trying to make things bit more clear.
I am just trying to give you some more insight. Some might not agree with my statement here and some might know a lot more than I do. Only human after all
To above statement I can officially Praise Bxxxx Casino, Gxxx and Andy at MrGxxxx as from what I know and have seen they really go above what can be expected in terms of being fair and Generous (PS I decided to censor out the 3 casinos i mentioned as this thread is about Videoslots
)
Happy Easter Mark and everyone else :notworthy
Svenska