Videoslots - Newly Accredited

[colinsunderland]

Hi @Steviedoo,

Thanks, I will deal with it. As you saw from the replies below, it will not be up to us to conclude the final resolution now, but you won't get any further requests. We are sorry for the inconvenience.

Have a nice week, all.

Kind regards,
Team Videoslots

See this is exactly why people don't like or refuse to complete SoW requests.
She told you she would not be supplying the documents, your (as in Videoslots) response was, yes you will or you won't get paid.
If you can't be trusted to tell the truth in responses such as in this case, then how can anyone trust you to deal with the documentation properly. You fail at simple requests, it stands to reason you will fail at more complicated ones.

 

[Steviedoo]

See this is exactly why people don't like or refuse to complete SoW requests.
She told you she would not be supplying the documents, your (as in Videoslots) response was, yes you will or you won't get paid.
If you can't be trusted to tell the truth in responses such as in this case, then how can anyone trust you to deal with the documentation properly. You fail at simple requests, it stands to reason you will fail at more complicated ones.

Even if I wanted to supply the info. I would have to get my partner to agree to releasing our financial papers cuz we are tied to them jointly. That will never happen.

when Dan was around I filled out a SOW. It was quite simple. And was accepted. I answered a few questions. That was it.

I have played at VS since they opened. I do not play anywhere else. very rarely, I have been looking these last few months for another casino to play at because of the rtp here. I am high up on the bonus wheel scale. And I am disappointed and shocked at the treatment I am getting after all this time.

It’s been a nice ride. Some years were good. Some years were bad. This past year was a bad one at VS. As much as it pains me because bad habits die hard but we will be going our separate ways.

I will have to figure out what the next steps will be with VS. regarding my withdrawal/deposits.

just a note: have no illusions, progressing to the bigger wheels means nothing at VS

 

[Scott1baird]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

 

[Scott1baird]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

Our database got corrupted so some of the files that were not backed up needed to be asked again :/ No ideal at all but if you can send us the paypal screenshot again we can verify it and you get 25 freespins to compensate for the trouble.

 

[colinsunderland]

Well that pretty much backs up my last post doesn't it!

 

[Steviedoo]

Our database got corrupted so some of the files that were not backed up needed to be asked again :/ No ideal at all but if you can send us the paypal screenshot again we can verify it and you get 25 freespins to compensate for the trouble.

just wow.

 

[slotmaster]

Speaking of corrupted, Anyone else that keeps losing connection while playing on chrome and videoslots, I keep losing server connection to slots and have to keep always trying to troubleshoot my wifi.

 

[pinnit2014]

Speaking of corrupted, Anyone else that keeps losing connection while playing on chrome and videoslots, I keep losing server connection to slots and have to keep always trying to troubleshoot my wifi.

I keep getting booted out....or logged out but connection is fine

 

[Mr_Slot5]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

Yep just checked mine. PayPal needs to be verified again. Quite happy for them to remove it as a payment option for me now that they have Visa Direct.

 

[rshkrn]

LOL now they blocked my account as well, and that in spite of sending documents that I think are sufficient for SOW - and clearly declining to give anything else. The funny thing is the same customer service that always seemed to be competent has no answers at all - @Team.Videoslots

 

[colinsunderland]

LOL now they blocked my account as well, and that in spite of sending documents that I think are sufficient for SOW - and clearly declining to give anything else. The funny thing is the same customer service that always seemed to be competent has no answers at all - @Team.Videoslots

If you have refused to give anything else, and they want more, then blocking the account is the right thing to do.

 

[Scott1baird]

so far I have provided, Paypal account, Bank card and skrill account which i had to reopen as i had closed that.

 

[Scott1baird]

well thats my money down the drain lol thanks for not letting me withdraw, 24 hrs to verify paypal... still not done all i got was thats unfortunate sorry.

 

[Steviedoo]

VS team.
Here’s another email today.
please let me know what I am supposed to do? I have now written 4 times in response to emails. Twice I have clearly stated I will not provide you with the sow documents.

Either proceed with my withdrawal or give me my deposits since you sent me the sow email.

I will not be emailed into submission. I will not stop until I get one or the other.
thank you.


Hope you are well.
We would like to apologize for this procedure, but also inform you that further documentation has been required by law and under the terms of our gambling license to verify the source of your wealth.

This is not only to protect Videoslots but also you as an individual.
Unfortunately, this is why we could not proceed with that payment until the documentations have been provided us with.
Your understanding and cooperation would be greatly appreciated.

 

[colinsunderland]

VS team.
Here’s another email today.
please let me know what I am supposed to do? I have now written 4 times in response to emails. Twice I have clearly stated I will not provide you with the sow documents.

Either proceed with my withdrawal or give me my deposits since you sent me the sow email.

I will not be emailed into submission. I will not stop until I get one or the other.
thank you.


Hope you are well.
We would like to apologize for this procedure, but also inform you that further documentation has been required by law and under the terms of our gambling license to verify the source of your wealth.

This is not only to protect Videoslots but also you as an individual.
Unfortunately, this is why we could not proceed with that payment until the documentations have been provided us with.
Your understanding and cooperation would be greatly appreciated.

Have they closed your account?

So @Team.Videoslots said they would deal with it and they either haven't or they are as useless as customer service.
Maybe @Team.Videoslots can explain how withholding a customer withdrawal is protecting the customer?

 

[Steviedoo]

Have they closed your account?

So @Team.Videoslots said they would deal with it and they either haven't or they are as useless as customer service.
Maybe @Team.Videoslots can explain how withholding a customer withdrawal is protecting the customer?

they have not closed my account.
i received my weekend booster. i played it recklessly knowing it would be futile to try and play it safe and try and win something...

 

[colinsunderland]

Hi @Steviedoo,

Thanks, I will deal with it. As you saw from the replies below, it will not be up to us to conclude the final resolution now, but you won't get any further requests. We are sorry for the inconvenience.

Have a nice week, all.

Kind regards,
Team Videoslots

Looks like that was a lie then doesn't it?

 

[Siohmy]

What an absolute farce. So let’s say I have decided to give up gambling. I’ve had enough and am going to walk away but have a balance in my account. I will not be allowed to withdraw this until I produce docs I may not wish to provide about a SOW that is irrelevant unless I want to deposit to play, yet that is the thing that is still allowed?!

Whoever ruled on this is an arse as it’s borderline extortion.

 

[Lemon]

It's a ridiculous catch-22 situation isn't it? Whoever made those rules obviously didn't run through all the possible scenarios that could happen. You can't really blame VS; they're just following the rules and who can blame them with the sort of fines that get handed out in the current climate?

The only suggestion I have is to find someone you trust to do some 2-player battles with and deliberately lose to them (let the battles time-out or something) and then get them to send you the money. You'll lose the 10% entry fee/rake or whatever it is but at least you'll get most of your money, which is a lot better than nothing.

It does seen a bit daft the lengths you have to go to sometimes but that's the UKGC for you - determined to impose stupid rules without thinking them through or considering the wider implications.

8 1/2 months to go until autoplay is no more Thanks a fucking bunch, UKGC.

 

[SlotLizard]

Reading all of this is making me reluctant to continue with VS. Although I'm a lowroller, I've had exceptional luck at VS since the summer, several four-digit withdrawals put me well in the + after 5 years or so semi-consistent play. I haven't been SOW'd though. Is it because of my small deposits? Can't help but feel that the SOW is around the corner, lol.

 

[Playford7]

Reading all of this is making me reluctant to continue with VS. Although I'm a lowroller, I've had exceptional luck at VS since the summer, several four-digit withdrawals put me well in the + after 5 years or so semi-consistent play. I haven't been SOW'd though. Is it because of my small deposits? Can't help but feel that the SOW is around the corner, lol.

Yet lol

 

[Team.Videoslots]

Good morning,

@Steviedoo -- As discussed earlier in the thread regarding SOW. Once it's determined that we cannot complete the necessary CDD, it's out of our hands, but we will get back to you as soon as we can. We are sorry for the inconvenience.

@colinsunderland -- If we could pay a withdrawal, we would never withhold it.

@SlotLizard -- It can be a necessity depending on your activity. Casinos and all types of financial institutions are subject to the same type of AML regulation. Customer due diligence measures are not limited to casinos.

Best regards,
Team Videoslots

 

[CasinoNinja]

What's the Monday Frenzy tonight?

 

[Kroffe]

What's the Monday Frenzy tonight?

Starburst - Netent 10p
Dragons and magic - Stakelogic 20p
Punk elephants 2 - thunderkick 10p
Wolf gold - Pragmatic play 25p

 

[Team.Videoslots]

Hi @CasinoNinja,

See Kroffe's reply.



Please see below details for the Frenzy Mondays Sit & Go Battles.

The mechanics work exactly the same way as Epic Thursdays, with 10 & 30-man battles. The difference is we will be running 4 battles as shown in the table below.

Frenzy Mondays!

Forget Monday Blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins. Every Monday, we’re inviting you to join four Battles on four awesome slots, from 18:00 to 22:00 GMT.

Frenzy Mondays details:

• Date: Monday 15th February 2021
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle is 10 or 30
• Spins: 25
• Duration per Battle: 10 minutes
• Requirements: Deposit at least €20 and collect 2,500XP in the last 30 calendar days before the start of the Battles

Time​	Battle Type​	Game​	Bet Level​
18:00 – 22:00 GMT​	10-man Battles​	Starburst (NetEnt)​	€0.10​
19:00 – 22:00 GMT​	30-man Battles​	Dragons and Magic (Stakelogic)​	€0.20​
20:00 – 22:00 GMT​	10-man Battles​	Pink Elephants 2 (Thunderkick)​	€0.10​
21:00 – 22:00 GMT​	30-man Battles​	Wolf Gold (Pragmatic Play)​	€0.25​

Extra Spins

Players who make it to the top spots on the leaderboard, win Extra Spins as detailed below.

• 10-man Battle: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
• 30-man Battle: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free.

Good luck, all!

Kind regards,
Team Videoslots