Videoslots - Newly Accredited

[colinsunderland]

Hi @Steviedoo,

Thanks, I will deal with it. As you saw from the replies below, it will not be up to us to conclude the final resolution now, but you won't get any further requests. We are sorry for the inconvenience.

Have a nice week, all.

Kind regards,
Team Videoslots

See this is exactly why people don't like or refuse to complete SoW requests.
She told you she would not be supplying the documents, your (as in Videoslots) response was, yes you will or you won't get paid.
If you can't be trusted to tell the truth in responses such as in this case, then how can anyone trust you to deal with the documentation properly. You fail at simple requests, it stands to reason you will fail at more complicated ones.

 

[Steviedoo]

See this is exactly why people don't like or refuse to complete SoW requests.
She told you she would not be supplying the documents, your (as in Videoslots) response was, yes you will or you won't get paid.
If you can't be trusted to tell the truth in responses such as in this case, then how can anyone trust you to deal with the documentation properly. You fail at simple requests, it stands to reason you will fail at more complicated ones.

Even if I wanted to supply the info. I would have to get my partner to agree to releasing our financial papers cuz we are tied to them jointly. That will never happen.

when Dan was around I filled out a SOW. It was quite simple. And was accepted. I answered a few questions. That was it.

I have played at VS since they opened. I do not play anywhere else. very rarely, I have been looking these last few months for another casino to play at because of the rtp here. I am high up on the bonus wheel scale. And I am disappointed and shocked at the treatment I am getting after all this time.

It’s been a nice ride. Some years were good. Some years were bad. This past year was a bad one at VS. As much as it pains me because bad habits die hard but we will be going our separate ways.

I will have to figure out what the next steps will be with VS. regarding my withdrawal/deposits.

just a note: have no illusions, progressing to the bigger wheels means nothing at VS

 

[Scott1baird]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

 

[Scott1baird]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

Our database got corrupted so some of the files that were not backed up needed to be asked again :/ No ideal at all but if you can send us the paypal screenshot again we can verify it and you get 25 freespins to compensate for the trouble.

 

[colinsunderland]

Well that pretty much backs up my last post doesn't it!

 

[Steviedoo]

Our database got corrupted so some of the files that were not backed up needed to be asked again :/ No ideal at all but if you can send us the paypal screenshot again we can verify it and you get 25 freespins to compensate for the trouble.

just wow.

 

[slotmaster]

Speaking of corrupted, Anyone else that keeps losing connection while playing on chrome and videoslots, I keep losing server connection to slots and have to keep always trying to troubleshoot my wifi.

 

[pinnit2014]

Speaking of corrupted, Anyone else that keeps losing connection while playing on chrome and videoslots, I keep losing server connection to slots and have to keep always trying to troubleshoot my wifi.

I keep getting booted out....or logged out but connection is fine

 

[Mr_Slot5]

Check your verifications folks @Videoslots had a file corruption and everything that wasnt backed up will need to be verified again.

Yep just checked mine. PayPal needs to be verified again. Quite happy for them to remove it as a payment option for me now that they have Visa Direct.

 

[rshkrn]

LOL now they blocked my account as well, and that in spite of sending documents that I think are sufficient for SOW - and clearly declining to give anything else. The funny thing is the same customer service that always seemed to be competent has no answers at all - @Team.Videoslots

 

[colinsunderland]

LOL now they blocked my account as well, and that in spite of sending documents that I think are sufficient for SOW - and clearly declining to give anything else. The funny thing is the same customer service that always seemed to be competent has no answers at all - @Team.Videoslots

If you have refused to give anything else, and they want more, then blocking the account is the right thing to do.

 

[Scott1baird]

so far I have provided, Paypal account, Bank card and skrill account which i had to reopen as i had closed that.

 

[Scott1baird]

well thats my money down the drain lol thanks for not letting me withdraw, 24 hrs to verify paypal... still not done all i got was thats unfortunate sorry.

 

[Steviedoo]

VS team.
Here’s another email today.
please let me know what I am supposed to do? I have now written 4 times in response to emails. Twice I have clearly stated I will not provide you with the sow documents.

Either proceed with my withdrawal or give me my deposits since you sent me the sow email.

I will not be emailed into submission. I will not stop until I get one or the other.
thank you.


Hope you are well.
We would like to apologize for this procedure, but also inform you that further documentation has been required by law and under the terms of our gambling license to verify the source of your wealth.

This is not only to protect Videoslots but also you as an individual.
Unfortunately, this is why we could not proceed with that payment until the documentations have been provided us with.
Your understanding and cooperation would be greatly appreciated.

 

[colinsunderland]

VS team.
Here’s another email today.
please let me know what I am supposed to do? I have now written 4 times in response to emails. Twice I have clearly stated I will not provide you with the sow documents.

Either proceed with my withdrawal or give me my deposits since you sent me the sow email.

I will not be emailed into submission. I will not stop until I get one or the other.
thank you.


Hope you are well.
We would like to apologize for this procedure, but also inform you that further documentation has been required by law and under the terms of our gambling license to verify the source of your wealth.

This is not only to protect Videoslots but also you as an individual.
Unfortunately, this is why we could not proceed with that payment until the documentations have been provided us with.
Your understanding and cooperation would be greatly appreciated.

Have they closed your account?

So @Team.Videoslots said they would deal with it and they either haven't or they are as useless as customer service.
Maybe @Team.Videoslots can explain how withholding a customer withdrawal is protecting the customer?

 

[Steviedoo]

Have they closed your account?

So @Team.Videoslots said they would deal with it and they either haven't or they are as useless as customer service.
Maybe @Team.Videoslots can explain how withholding a customer withdrawal is protecting the customer?

they have not closed my account.
i received my weekend booster. i played it recklessly knowing it would be futile to try and play it safe and try and win something...

 

[colinsunderland]

Hi @Steviedoo,

Thanks, I will deal with it. As you saw from the replies below, it will not be up to us to conclude the final resolution now, but you won't get any further requests. We are sorry for the inconvenience.

Have a nice week, all.

Kind regards,
Team Videoslots

Looks like that was a lie then doesn't it?

 

[Siohmy]

What an absolute farce. So let’s say I have decided to give up gambling. I’ve had enough and am going to walk away but have a balance in my account. I will not be allowed to withdraw this until I produce docs I may not wish to provide about a SOW that is irrelevant unless I want to deposit to play, yet that is the thing that is still allowed?!

Whoever ruled on this is an arse as it’s borderline extortion.

 

[Lemon]

It's a ridiculous catch-22 situation isn't it? Whoever made those rules obviously didn't run through all the possible scenarios that could happen. You can't really blame VS; they're just following the rules and who can blame them with the sort of fines that get handed out in the current climate?

The only suggestion I have is to find someone you trust to do some 2-player battles with and deliberately lose to them (let the battles time-out or something) and then get them to send you the money. You'll lose the 10% entry fee/rake or whatever it is but at least you'll get most of your money, which is a lot better than nothing.

It does seen a bit daft the lengths you have to go to sometimes but that's the UKGC for you - determined to impose stupid rules without thinking them through or considering the wider implications.

8 1/2 months to go until autoplay is no more Thanks a fucking bunch, UKGC.

 

[SlotLizard]

Reading all of this is making me reluctant to continue with VS. Although I'm a lowroller, I've had exceptional luck at VS since the summer, several four-digit withdrawals put me well in the + after 5 years or so semi-consistent play. I haven't been SOW'd though. Is it because of my small deposits? Can't help but feel that the SOW is around the corner, lol.

 

[Playford7]

Reading all of this is making me reluctant to continue with VS. Although I'm a lowroller, I've had exceptional luck at VS since the summer, several four-digit withdrawals put me well in the + after 5 years or so semi-consistent play. I haven't been SOW'd though. Is it because of my small deposits? Can't help but feel that the SOW is around the corner, lol.

Yet lol

 

[Team.Videoslots]

Good morning,

@Steviedoo -- As discussed earlier in the thread regarding SOW. Once it's determined that we cannot complete the necessary CDD, it's out of our hands, but we will get back to you as soon as we can. We are sorry for the inconvenience.

@colinsunderland -- If we could pay a withdrawal, we would never withhold it.

@SlotLizard -- It can be a necessity depending on your activity. Casinos and all types of financial institutions are subject to the same type of AML regulation. Customer due diligence measures are not limited to casinos.

Best regards,
Team Videoslots

 

[CasinoNinja]

What's the Monday Frenzy tonight?

 

[Kroffe]

What's the Monday Frenzy tonight?

Starburst - Netent 10p
Dragons and magic - Stakelogic 20p
Punk elephants 2 - thunderkick 10p
Wolf gold - Pragmatic play 25p

 

[Team.Videoslots]

Hi @CasinoNinja,

See Kroffe's reply.

Please see below details for the Frenzy Mondays Sit & Go Battles.

The mechanics work exactly the same way as Epic Thursdays, with 10 & 30-man battles. The difference is we will be running 4 battles as shown in the table below.

Frenzy Mondays!

Forget Monday Blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins. Every Monday, we’re inviting you to join four Battles on four awesome slots, from 18:00 to 22:00 GMT.

Frenzy Mondays details:

• Date: Monday 15th February 2021
• Battle type: Sit & Go Freerolls
• Maximum number of players per Battle is 10 or 30
• Spins: 25
• Duration per Battle: 10 minutes
• Requirements: Deposit at least €20 and collect 2,500XP in the last 30 calendar days before the start of the Battles

Time​	Battle Type​	Game​	Bet Level​
18:00 – 22:00 GMT​	10-man Battles​	Starburst (NetEnt)​	€0.10​
19:00 – 22:00 GMT​	30-man Battles​	Dragons and Magic (Stakelogic)​	€0.20​
20:00 – 22:00 GMT​	10-man Battles​	Pink Elephants 2 (Thunderkick)​	€0.10​
21:00 – 22:00 GMT​	30-man Battles​	Wolf Gold (Pragmatic Play)​	€0.25​

Extra Spins

Players who make it to the top spots on the leaderboard, win Extra Spins as detailed below.

• 10-man Battle: 1st Place: 6 Extra Spins, 2nd Place: 5 Extra Spins, 3rd Place: 4 Extra Spins. Extra Spins are wager-free.
• 30-man Battle: 1st-3rd Place: 6 Extra Spins, 4th-6th Place: 5 Extra spins, 7th-9th Place: 4 Extra Spins. Extra Spins are wager-free.

Good luck, all!

Kind regards,
Team Videoslots

 

[slotmaster]

What the beeep! Videoslots is refusing to do my withdrawal!!! I just posted a 1,000x win and did a partial withdrawal like normal, not on a bonus and they denied and are refusing to let me do a withdrawal!!! What the hell @Team.Videoslots , This has to be against regulations @colinsunderland @ternur .

Accusing me of using them as a financial institution, ahhh no I won and want to do a partial withdraw, I am still playing.

 

[Team.Videoslots]

Hi @slotmaster,

Before a withdrawal is accepted, we require that the deposit is wagered at least once. However, please request it again, and I will see if it's necessary this time.

Have a nice evening.

Kind regards,
Team Videoslots

 

[TamingTheBeast]

lmao, the more I read about all this the more im converging into alternatives. I don't want to promote the specifics and names here but lately I've been playing on cryptocurrency casinos, no KYC bullshit, vpn accepted, literally seconds withdrawal to my wallet, 96% RTP,

My friend created an account there depo'ed 100$ got extremely lucky and withdrew over 6000$ in coins in seconds after verifying his email.

I'm very well aware of potential issues nothing is a guarantee and that crypto site for all I know could collapse tomorrow or do whatever it wants to but so does Videoslots and a lot of accredited casinos here so yeah...

 

[slotmaster]

Hi @slotmaster,

Before a withdrawal is accepted, we require that the deposit is wagered at least once. However, please request it again, and I will see if it's necessary this time.

Have a nice evening.

Kind regards,
Team Videoslots

Just tried again, But this is not responsible gaming making people play their winnings back in. I am still playing, I just wanted to do a withdrawal so I did not play back everything.

 

[Jono777]

Just tried again, But this is not responsible gaming making people play their winnings back in. I am still playing, I just wanted to do a withdrawal so I did not play back everything.

Hi Geoff

They do not want you to play back your winnings matey

Its an anti money laundering policy which stops players depositing and withdrawing straight back out.

Most casinos have it these days and 1x is pretty cool IMO as some other casinos insist on more, yes even though its your own cash, as I say nothing to do with your play or anything, just to prevent fraud / AML

 

[slotmaster]

I know it's a rare issue as you usually don't win so fast, But it's not like I withdrew the whole balance, then I can partially see a concern.

 

[Kroffe]

I know it's a rare issue as you usually don't win so fast, But it's not like I withdrew the whole balance, then I can partially see a concern.

Regardless of the size of the withdrawal, you need to wager your deposit 1x before requesting one.
Its a standard term that almost all sites have (some require more than 1x)
Common bear knowledge.

 

[colinsunderland]

Hi @slotmaster,

Before a withdrawal is accepted, we require that the deposit is wagered at least once. However, please request it again, and I will see if it's necessary this time.

Have a nice evening.

Kind regards,
Team Videoslots

Not in the UK though?

 

[slotmaster]

Well they are going to do it anyway if I wrote and asked, even before playthroughlol. I mean they can see that I am still playing and will reach the playthrough in like under a hour. So is it a law or not then? I know or knew I was going to get it but was just worried really.

 

[colinsunderland]

Well they are going to do it anyway if I wrote and asked, even before playthroughlol. I mean they can see that I am still playing and will reach the playthrough in like under a hour. So is it a law or not then? I know or knew I was going to get it but was just worried really.

No it's not the law, casinos don't have to do it, in fact in the UK they can't.
It does make it easier for someone to launder though if they don't, so can understand why.

 

[kidgloves]

Waiting for slotmaster to begrudgingly play through his deposit and tell us he won a shit ton more as a result

 

[pinnit2014]

Waiting for slotmaster to begrudgingly play through his deposit and tell us he won a shit ton more as a result

Last spin on the playthrough, hits 5000x and VS wish they'd cashed him out sooner.

 

[slotmaster]

Waiting for slotmaster to begrudgingly play through his deposit and tell us he won a shit ton more as a result

Well small hits to keep me playing and hitting free spins, but nothing big like Mega Moolah,lol

 

[Steviedoo]

Good morning,

@Steviedoo -- As discussed earlier in the thread regarding SOW. Once it's determined that we cannot complete the necessary CDD, it's out of our hands, but we will get back to you as soon as we can. We are sorry for the inconvenience.

@colinsunderland -- If we could pay a withdrawal, we would never withhold it.

@SlotLizard -- It can be a necessity depending on your activity. Casinos and all types of financial institutions are subject to the same type of AML regulation. Customer due diligence measures are not limited to casinos.

Best regards,
Team Videoslots

I’m not understanding you wish you could give me my withdrawal but there are rules. These rules are one sided. I would like to re state my position.

if you can’t give me my withdrawal because of the rules. Then with the same logic I shouldn’t be able to deposit because of the rule. And yet I was able to. And you took my money with not a care in the world for the SOW rules.


who do I have to speak to. I’m tired of not getting anywhere. You will close my account in exactly 12 days. I would like this settled before then.

 

[Playford7]

Good morning,

@Steviedoo -- As discussed earlier in the thread regarding SOW. Once it's determined that we cannot complete the necessary CDD, it's out of our hands, but we will get back to you as soon as we can. We are sorry for the inconvenience.

@colinsunderland -- If we could pay a withdrawal, we would never withhold it.

@SlotLizard -- It can be a necessity depending on your activity. Casinos and all types of financial institutions are subject to the same type of AML regulation. Customer due diligence measures are not limited to casinos.

Best regards,
Team Videoslots

Pathetic, sorry...

 

[mcgameboy]

Never trusted VS from the beginning. Created an account in 2016, tried to get fully verified before I even considered making a deposit.

Verification failed, due to Electoral ID card being considered "insufficient proof". OK that's fair enough.

Next part of the email told me all I need to know about VS......

Please note: Until you complete verification of your VS account, you will not be able to withdraw any winnings.
However, you are free to deposit as often as you like....

Alarm bells ringing in my head so loud I got a temporary case of tinnitus. Proof all they cared about was getting their hands on my money.

To this day, I remain unverified at VS. Mainly because I binned them as a playing option the moment I read that sentence in the e-mail.
Never deposited a dime there. And never will.

Reading the last few pages of this thread makes me realise it was one of the smartest decisions I ever made since joining CM.

And to think this casino is a 4-time winner of CM's Best Casino award and Casino of the Decade, as well as being the owner of the joint-highest CM rating?

The last few pages of this thread is clearly NOT my idea of what an award winning casino should look like.
Looks more like an untrustworthy Maltese clip joint.

 

[mellody]

Just hit the withdrawal issue and thought I'd check here! Good to know I am not the only one. I usually withdraw via paypal so I cannot withdraw to my bank or card as it's not my usual method. I now need to verify my paypal account again, screenshot sent but no response to say it's been received. If there is an issue with VS back up files being corrupted or deleted methinks it would have been wise for VS to at least inform customers of this issue so they expected a delay and further document requests, especially with the SOW farce that some members are having. I can already see my withdrawal shrinking....



Deja-Vu: I am so sure this happened before, simultaneously verified at the same time I hit post here!!! No 24hr wait as Scott1baird mentioned earlier. I would love to think all the other problems folks are having with VS were sorted this swiftly, but I won't hold my breath!

 

[dionysus]

Not sure what's happening over at VS but the reason I play there, is theyve always paid, and paid in a timely manner

Not a monstrous wait or anything but considering it's ecashout/etransfer, shouldnt be more than 24 hrs and still waiting

I overlook the terrible rewards, like 10 FS at a dime, because I always know my funds come in short order.
If that's changed.......

 

[floopyzicer]

Hm i deposited several times 2 years ago , and few months ago i decided to verify my account since than i never had any issue with withdrawal , i don't use videoslots as my only casino i play elsewhere , but so far i always had a positive response from videoslots at any occasion except i am unable to play ELK games and Inspired games - that is why i have several other casinos that provides those(ok i am gambling online since 2008).

 

[kujis]

I loved to play in Video Slots. Almost daily. But when my ID expired, I was requested to upload a new one before I could continue playing. Kinda odd, as no other casino has requested an update on an ID if it expired. I don't have a new one still and won't be getting one until Covid has passed or there's a mask requirement everywhere, so it's safer to risk going further away from my home.

 

[bamberfishcake]

Went to withdrawal last night and the card i use which has been verified wouldnt work.

VS said they have had an error meaning they need to verify all cards again.

Anybody else had this?

 

[colinsunderland]

Went to withdrawal last night and the card i use which has been verified wouldnt work.

VS said they have had an error meaning they need to verify all cards again.

Anybody else had this?

Yeah it's been mentioned earlier in the thread and on other forums too.
Nice secure data handling there

 

[bamberfishcake]

Yeah it's been mentioned earlier in the thread and on other forums too.
Nice secure data handling there

Oh ok thanks.

Yes, thats what i thought.

 

[kidgloves]

I got the re-verification of card request late last night. I uploaded the details and got re-verified in a matter of minutes.

 

[kidgloves]

Anybody got any experience of winning a Pragmatic Play Daily Prize Drop? I won £50 last Sunday and can't for the life of me check whether it's been paid or not, I'm sure I read it was 1 business day to process the win.