Videoslots - Newly Accredited

[Team.Videoslots]

Hi all,

@dionysus -- Have you been in contact with our support? -- If not, please reach out to us at [email protected], and we will investigate.

@bamberfishcake -- Yes, unfortunately, we had to request some documents again. We apologize for the inconvenience.

@kidgloves -- What happens with these is; we get a notification from Pragmatic then request the money to be credited by our payments department. From the point we get the notification, it's usually done within 24 hours.

Have a nice day ahead, everyone.

Best regards,
Team Videoslots

 

[kidgloves]

Hi all,



@kidgloves -- What happens with these is; we get a notification from Pragmatic then request the money to be credited by our payments department. From the point we get the notification, it's usually done within 24 hours.

Have a nice day ahead, everyone.

Best regards,
Team Videoslots

Thanks, I've just been on chat to CS and she said it takes a few days and I should wait a couple more days which will be pushing it more towards a week rather than 24 hours. To be honest I can't be sure it's been paid and I've missed it but upon looking in my account I can't find any evidence of the win in the logs or prize history anywhere.

 

[Team.Videoslots]

Hi @kidgloves ,

I mean that it's sorted on our end in about 24 hours from the time we get the notification from Pragmatic. Before then, we don't have any information about this win, which is why you cannot see a trace of it on your account. If you send a short email to [email protected], I am happy to take a look.

Best regards,
Team Videoslots

 

[dionysus]

Hi all,

@dionysus -- Have you been in contact with our support? -- If not, please reach out to us at [email protected], and we will investigate.


Have a nice day ahead, everyone.

Best regards,
Team Videoslots

It hit my acct last night around 10pm (oddly)
Thank you

 

[Steviedoo]

hey Videoslots team can you please post the law that states you can withhold my Withdrawal because of a SOW Email but at the same time can you post the rule where it states that you can accept deposits after you sent a SOW email? Thank you.

 

[deepsky2]

Why is Buffalo king max bet set to $2.40 on Videoslots. All other casinos I play at you can bet much higher example CasinoCasino you can bet as high $60 per spin. Seem Videoslots don't want players to win big, It's hard as it is but Videoslots seem to be on a mission to prevent players from having that once in a lifetime chance.

 

[kidgloves]

Just read that Mystery Fridays is another freeroll added Jackpot like Tuesdays. Now don't get me wrong, it's great that VS have added this feature on Fridays, but every promotion so far has just been a repeat of something that happens already on another day of the week. I was hoping for something a little different, a new challenge say with a wheel award, or something else. Can't help but think VS didn't put too much planning into the new promotion.

 

[JGslots]

I do like the Wheel of Jackpots, but I think it would be more fun if you lowered the jackpot sizes and made it easier to win them

Over the last 2 weeks I managed to save up 162 wheels, to redeem them all at once, however my plans were scuppered as the rewards panel can only hold 20 rewards, so it quickly filled with €1 battle things. I did get about £200 in cash back in total from the 162 wheels in the end, was fun haha! Live chat wiped off the €1 battle tokens for me, so I could access the remaining wheels I had.

What are the odds of hitting each of the jackpots and do your chances increase of hitting them on the ‘better’ jackpot wheels?

Rob

 

[Kroffe]

I do like the Wheel of Jackpots, but I think it would be more fun if you lowered the jackpot sizes and made it easier to win them

Over the last 2 weeks I managed to save up 162 wheels, to redeem them all at once, however my plans were scuppered as the rewards panel can only hold 20 rewards, so it quickly filled with €1 battle things. I did get about £200 in cash back in total from the 162 wheels in the end, was fun haha! Live chat wiped off the €1 battle tokens for me, so I could access the remaining wheels I had.

What are the odds of hitting each of the jackpots and do your chances increase of hitting them on the ‘better’ jackpot wheels?

Rob

Due to regulations we have a different version of the "wheel-system".
But these are the odds that apply to us, maybe they are the same for all kinds of wheels/markets.
Could not find any info on the English page about how likely you are to hit them.

Even with 550 wheels, i would only have a 10% chance to hit the smallest jackpot.
So im not expecting a jackpot anytime soon.

 

[JGslots]

Due to regulations we have a different version of the "wheel-system".
But these are the odds that apply to us, maybe they are the same for all kinds of wheels/markets.
Could not find any info on the English page about how likely you are to hit them.

Even with 550 wheels, i would only have a 10% chance to hit the smallest jackpot.
So im not expecting a jackpot anytime soon.

View attachment 150840

Yes, but you might win the honey pot.

 

[DreamRJ]

I think the odds are like 0.001% chance of hitting a Jackpot on the wheel spins....... 0.199% on 1 of the spin rewards. Then the rest on battle tickets and other cash and free spin rewards.... making total around 100%. When they introduced this wheel sof jackpots. The first thing that came to my mind was this scam site that you bought loot boxes on. YouTubers made countless videos on them where they went crazy etc etc. On those sites they even shown the % of chances for each prize too. So you at least could see the chances were stacked against you from the start, but yet still people continued to deposit huge amounts of money doing them.

Then YouTube and Media cracked down on them and I think the sites got shut down.

I am in no way saying the wheel of jackpots is a scam what so ever. I like the wheel of jackpots. Especially the Gold Wheel spins which I now get every 5 levels......... Since I recently reached level 100 which now means I get gold wheel spins. So at least that is a decent return of minimum £100....

But as for winning a jackpot. it will never happen I think for me anyway at least. I must have done about 10,000 wheel spins or more since they launched them. And still not hit a jackpot on them.... Surely eventually I have to? Yeah right........

 

[Kroffe]

Yes, but you might win the honey pot.

Im ok with that.

 

[kidgloves]

I like the wheel of jackpots. Especially the Gold Wheel spins which I now get every 5 levels......... Since I recently reached level 100 which now means I get gold wheel spins. So at least that is a decent return of minimum £100....

I just hit level 120 and span the Gold Wheel and it landed the £200. Quite lucky that. I'm also interested in the next wheel award for winning 500,000 times on their slots. That milestone takes even longer than levelling up every 5 levels, but somehow I don't think it will award a Gold wheel....

 

[09237653]

I just hit level 120 and span the Gold Wheel and it landed the £200. Quite lucky that. I'm also interested in the next wheel award for winning 500,000 times on their slots. That milestone takes even longer than levelling up every 5 levels, but somehow I don't think it will award a Gold wheel....

500,000 wins awards the green wheel, I had it recently, and won 75 free spins on doa.

 

[Steviedoo]

still waiting for a response...

 

[Playford7]

I just hit level 120 and span the Gold Wheel and it landed the £200. Quite lucky that. I'm also interested in the next wheel award for winning 500,000 times on their slots. That milestone takes even longer than levelling up every 5 levels, but somehow I don't think it will award a Gold wheel....

How much did it cost to win you this?..

 

[PatrickBe]

Good news!

 

[kidgloves]

How much did it cost to win you this?..

What lifetime? This wheel? Suffice to say around expected percentage losses. If you're trying to draw attention to the fact that the £200 award is massively -ev then that's a given. Paid for entertainment with a financial cherry on top now and again is fine with me.

 

[Steviedoo]

still waiting for a response...

just wow videoslots. Just wow.

can I file a PAB?

 

[colinsunderland]

just wow videoslots. Just wow.

can I file a PAB?

I would, the rep obviously can't be arsed to respond so see if they do to Max

 

[Playford7]

@Team.Videoslots
@Steviedoo

do we have any resolution regarding this as yet?

clearly I’m on the side of @Steviedoo as I find your behaviour predatory, elusive and damn right shady and surprised the powers that be here have not said a word of any value.

personally @Steviedoo do a PAB, shame they can’t be public (we all know why)

 

[Steviedoo]

@Team.Videoslots
@Steviedoo

do we have any resolution regarding this as yet?

clearly I’m on the side of @Steviedoo as I find your behaviour predatory, elusive and damn right shady and surprised the powers that be here have not said a word of any value.

personally @Steviedoo do a PAB, shame they can’t be public (we all know why)

nothing.

 

[Playford7]

nothing.

As expected.

bite the hand that feeds you and all, but I’ll stop here or I’ll be banned from commenting on another thread as it’ll be a ‘conflict of interests’

corona cooking shortly, it’s a bit of a mix so be warned mate lol.

 

[irish-ranger]

As expected.

bite the hand that feeds you and all, but I’ll stop here or I’ll be banned from commenting on another thread as it’ll be a ‘conflict of interests’

corona cooking shortly, it’s a bit of a mix so be warned mate lol.

No chesseeeeeeeeeeeeeeeeeeee ffs

 

[Playford7]

No chesseeeeeeeeeeeeeeeeeeee ffs

None.. seriously

 

[Scott1baird]

@Kroffe

 

[Kroffe]

@Kroffe

Hey now, give me some credit..
It takes more than just the mention of cheese to make me masturbate.
I require visuals.

 

[pinnit2014]

Hey now, give me some credit..
It takes more than just the mention of cheese to make me masturbate.
I require visuals.

As you were

 

[Kroffe]

As you were

View attachment 151077

 

[Playford7]

Hey now, give me some credit..
It takes more than just the mention of cheese to make me masturbate.
I require visuals.

You want some cheese based corona cooking? That’s full of cheese mate

 

[Kroffe]

You want some cheese based corona cooking? That’s full of cheese mate

Im always down for some cheese.
=)

 

[deepsky2]

Is there any compassion with Videoslots or even humans that work for them grrrrr

I had a chargeback that got corrected last week's payment was through Instadebit. Several payments went through successfully, so not sure why they got returned still looking into it. It was over a $20 deposit. The account was reactivated after they got the funds however I did notice that there was another payment for some reason on my bank account that came back it was only $16. I sent VS an email thanking them for reopening my account but told them there was another BC and I left money in the account in case they want to take it off my balance. I was upfront told them ahead of time sent the email on Friday but they really didn't acknowledge it and you can tell they do not thoroughly read emails that are sent to them, that is very noticeable and has been last few years. Here we go again account blocked today twice since Thursday over a $16 deposit however a handful of deposits went through successfully that was deposited after the $16 BC before they blocked for 2nd time.

This has happened to me from a handful of casinos and my account never got blocked. I've been a loyal customer since 2016 however because of several changes they have done like RTP reduction etc didn't sit right with me and made nearly no deposits in 2019 into 2020 but been a regular of lately. They know my pattern and habits but they treat you like your a nobody you always have to go chasing them, and it's the same story it's regulations it's the law blahh blahh even so they can be a little more compassionate if they even know what that's is. It's not like I BC thousands and ran away.

I've had BC with other casinos and the account never got closed just that I could not withdrawal till the problem was corrected. I think sometimes they forget that a BC doesn't mean the customer did it purposely, it can be several other factors but the feeling is they treat you like a criminal first before looking into it.

Just venting!!!

 

[Team.Videoslots]

Hi @deepsky2,

We would appreciate it if you send us an email at [email protected] to look into what has happened here. If we can help you out, we are happy to do so.

Have a nice day.

Kind regards,
Team Videoslots

 

[Steviedoo]

Hey team Videoslots

what is happening with my case?
Are you hoping I will go away?

 

[Team.Videoslots]

Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots

 

[Steviedoo]

Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots

Which law exactly? Can you please quote the Maltese and eu law that states you can withhold a withdrawal because of a sow request but simultaneously take in deposits. How come you didn’t stop those?

I’d like to see the law. Please quote it.

shameful behaviour from what I thought was a great casino. This is how you treat your best customers.

 

[colinsunderland]

Hi @Steviedoo,

Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.

Have a nice afternoon.

Kind regards,
Team Videoslots

I've had a look through and can't find the term you are meaning, which one exactly is it please?
Where does it state what happens if a customer can't or won't provide SoW documentation and the procedure for getting their funds returned?

 

[thr0b]

Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?

 

[deepsky2]

Further re my account being blocked now they say they have discovered $150+ in BC from last year but didn't give me the dates or how many transactions. I'm going to have fun with this as I know there is none. If any ones uses Instadebit you know how strict they are if a BC comes back to them they close your account and takes on average 2 weeks to re open and they have to recieve all funds before opening account. The BC has to go to Instadebit first then they resend to Videoslots. I'm sure mistake is 100% of Videoslots. I'm so close to closing account once I can show it was there fault I'll be posting it every where as the mess there making out of my account they should not be running a buisness period. Makes me wonder how safe my info is with Videoslots. I'll let you know what type of excuse they make when they relize they made the mistake and even if they would acknowledge they made the mistake.

 

[colinsunderland]

Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?

Under the MGA license but English terms and conditions on Videoslots if my understanding is correct.

 

[Steviedoo]

Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?

I’m not a uk player. Canadian player.

 

[slotmaster]

So Steviedooooo, what did you do?

 

[Steviedoo]

So Steviedooooo, what did you do?

I've spent the morning and afternoon researching the Malta Gaming Authority (‘MGA’) under Maltese law, Maltese laws and EU laws, and the EU 5th AML Directive and I have yet to find anything that says they can withhold a withdrawal until I give them the SOW docs ...

Maybe team Videoslots would like to step in and post that law that they are so liberally quoting.

 

[slotmaster]

I've spent the morning and afternoon researching the Malta Gaming Authority (‘MGA’) under Maltese law, Maltese laws and EU laws, and the EU 5th AML Directive and I have yet to find anything that says they can withhold a withdrawal until I give them the SOW docs ...

Maybe team Videoslots would like to step in and post that law that they are so liberally quoting.

Move over @colinsunderland and @ternur.

Trust me you can quote the law and still nothing will get done it is pretty sad as I am going through a legal issue myself.

 

[deepsky2]

Please correct me if I'm wrong I know it's only 12hrs since they sent me this email re bc. and has deactivated my account on and off 3 times since the last Fri. Trust me if I had a bc my account it would have been blocked a long time ago and Instadebit account would of been blocked as well. My beef is out of the blue they say I owe them $150.00 from last year yet they don't give me the transaction number/s date and time. What? any casino can tell you that you owe money to them without any proof? how unprofessional. Is it from Jan, July maybe Dec 2020 how I'm to know? I've asked 2 times to send me proof of the bc transactions and no reply but they were quick with all other emails. I've deposited $200000 plus since 2016, if I was going to screw them out of $150 from a year ago why would I continue to deposit thousands since. Utterly unprofessional on their behalf. Seriously you send me an email about money owed from a year ago???
without telling me when these transactions apparently took place how I'm I to cross-reference with my Instadebit and bank account and why replies stop when I asked for proof of the transactions. If they can tell me I owe them exactly $150.75 where did that figure come from. Videoslots you need to send me the when exactly the transactions took place period!!!!!

 

[deepsky2]

Btw are they trying to chase their Canadian players away? If so I don't care, plenty of fish in the sea. They don't stand out like they usta anyways.

 

[bjtaz44]

Btw are they trying to chase their Canadian players away? If so I don't care, plenty of fish in the sea. They don't stand out like they usta anyways.

Similar situation, said I owed them from double payment through gigadat, never let it go and I also was a everyday high depositing player since day one. I finally had enough of the emails and demands without proof so just closed my account. Good luck though.

 

[colinsunderland]

Please correct me if I'm wrong I know it's only 12hrs since they sent me this email re bc. and has deactivated my account on and off 3 times since the last Fri. Trust me if I had a bc my account it would have been blocked a long time ago and Instadebit account would of been blocked as well. My beef is out of the blue they say I owe them $150.00 from last year yet they don't give me the transaction number/s date and time. What? any casino can tell you that you owe money to them without any proof? how unprofessional. Is it from Jan, July maybe Dec 2020 how I'm to know? I've asked 2 times to send me proof of the bc transactions and no reply but they were quick with all other emails. I've deposited $200000 plus since 2016, if I was going to screw them out of $150 from a year ago why would I continue to deposit thousands since. Utterly unprofessional on their behalf. Seriously you send me an email about money owed from a year ago???
without telling me when these transactions apparently took place how I'm I to cross-reference with my Instadebit and bank account and why replies stop when I asked for proof of the transactions. If they can tell me I owe them exactly $150.75 where did that figure come from. Videoslots you need to send me the when exactly the transactions took place period!!!!!




View attachment 151144

So because the payment system they use is clearly not fit for purpose, they expect you to pay $150 but haven't actually shown you any proof that you owe it? Surely that is the first thing you would include in an email to someone chasing money up, especially if they don't know anything about it?

 

[Team.Videoslots]

Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found

You do not have permission to view link Log in or register now.

. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots

 

[deepsky2]

Thanks, Team Videoslots, however, like to point out I wasn't disputing the $16 it was the 150$ also I did get an email from cs that you are giving the disputed $ 16 as I one-time gesture thanks but you took the $16 out of my account a few days ago. But no worries you can keep the $16 that was a legit BC.