- Joined
- Oct 16, 2018
- Location
- Isle of Bute Scotland
Hey now, give me some credit..
You want some cheese based corona cooking? That’s full of cheese mateHey now, give me some credit..
It takes more than just the mention of cheese to make me masturbate.
I require visuals.
Im always down for some cheese.You want some cheese based corona cooking? That’s full of cheese mate
Which law exactly? Can you please quote the Maltese and eu law that states you can withhold a withdrawal because of a sow request but simultaneously take in deposits. How come you didn’t stop those?Hi @Steviedoo,
Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.
Have a nice afternoon.
Kind regards,
Team Videoslots
I've had a look through and can't find the term you are meaning, which one exactly is it please?Hi @Steviedoo,
Kindly note that as a Maltese company licensed by the Malta Gaming Authority (‘MGA’) under Maltese law, we are subject to both Maltese laws and EU laws, including but not limited to EU 5th AML Directive. That said, our obligation to withhold withdrawals is prescribed by law. Further information can be found in our T&Cs available on our website.
Have a nice afternoon.
Kind regards,
Team Videoslots
Under the MGA license but English terms and conditions on Videoslots if my understanding is correct.Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?
I’m not a uk player. Canadian player.Also, if he's a UK player (I'm not sure he is), surely he's playing subject to the UKGC terms, which expressly allow withdrawals to be processed?
So Steviedooooo, what did you do?
Move over @colinsunderland and @ternur.I've spent the morning and afternoon researching the Malta Gaming Authority (‘MGA’) under Maltese law, Maltese laws and EU laws, and the EU 5th AML Directive and I have yet to find anything that says they can withhold a withdrawal until I give them the SOW docs ...
Maybe team Videoslots would like to step in and post that law that they are so liberally quoting.
Similar situation, said I owed them from double payment through gigadat, never let it go and I also was a everyday high depositing player since day one. I finally had enough of the emails and demands without proof so just closed my account. Good luck though.Btw are they trying to chase their Canadian players away? If so I don't care, plenty of fish in the sea. They don't stand out like they usta anyways.
So because the payment system they use is clearly not fit for purpose, they expect you to pay $150 but haven't actually shown you any proof that you owe it? Surely that is the first thing you would include in an email to someone chasing money up, especially if they don't know anything about it?Please correct me if I'm wrong I know it's only 12hrs since they sent me this email re bc. and has deactivated my account on and off 3 times since the last Fri. Trust me if I had a bc my account it would have been blocked a long time ago and Instadebit account would of been blocked as well. My beef is out of the blue they say I owe them $150.00 from last year yet they don't give me the transaction number/s date and time. What? any casino can tell you that you owe money to them without any proof? how unprofessional. Is it from Jan, July maybe Dec 2020 how I'm to know? I've asked 2 times to send me proof of the bc transactions and no reply but they were quick with all other emails. I've deposited $200000 plus since 2016, if I was going to screw them out of $150 from a year ago why would I continue to deposit thousands since. Utterly unprofessional on their behalf. Seriously you send me an email about money owed from a year ago???
without telling me when these transactions apparently took place how I'm I to cross-reference with my Instadebit and bank account and why replies stop when I asked for proof of the transactions. If they can tell me I owe them exactly $150.75 where did that figure come from. Videoslots you need to send me the when exactly the transactions took place period!!!!!
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