Videoslots - Newly Accredited

[Team.Videoslots]

Hi @steveh35,

That sounds strange. We are looking into what may have caused this, but could you please reach out to us at videoslotsteam@videoslots.com so we can look into your specific case as well?

Thank you in advance.

Best regards,
Team Videoslots

 

[irish-ranger]

@Team.Videoslots

I was just able to deposit without entering my 3 digit number from the back of my card, how was this possible?

This happens to me on sky Vegas if the deposit is below £30..

 

[steveh35]

This happens to me on sky Vegas if the deposit is below £30..

So in effect its now contactless when did any casino ever announce you could do this i prefer to enter it as a security online.

 

[Oscar Arnhem]

Hi @Team.Videoslots , i get this error on all the microgaming slots




problem solved

 

[steveh35]

Hi @Team.Videoslots , i get this error on all the microgaming slots

View attachment 124532View attachment 124532

Maybe somebody won 10x or more on a MG game and they have gone bust.

 

[DreamRJ]

Hi @Team.Videoslots , i get this error on all the microgaming slots

View attachment 124532View attachment 124532

I think that is because they are phasing out the old flash slots. We will lose a lot of slots in the coming months as a result of flash coming to an end. Not just slots from MG too will be affected. Not sure how 32red will be able to continue or all those MG casinos that only have MG slots. they will basically have 90% of all slots removed. MG still have not converted all their old slots to html5.

Which is such a shame. I am not a fan of some of the HTML5 versions, some are better than the original but others are really bad, like those WMS slots. Ruby Slippers they made look and play soo ugly now......

 

[steveh35]

I think that is because they are phasing out the old flash slots. We will lose a lot of slots in the coming months as a result of flash coming to an end. Not just slots from MG too will be affected. Not sure how 32red will be able to continue or all those MG casinos that only have MG slots. they will basically have 90% of all slots removed. MG still have not converted all their old slots to html5.

Which is such a shame. I am not a fan of some of the HTML5 versions, some are better than the original but others are really bad, like those WMS slots. Ruby Slippers they made look and play soo ugly now......

A lot of NetEnt games do not work even though they are still live.

 

[anddi32]

@Team.Videoslots just question. When I want to get trophy called "win 750 times in one day". Ho do you calculate one day? Is it just 24h period from the beginning of first win or is it 00.00 GMT - 23.59 GMT period? So if I have 749 wins in "one day" do you reset this one and I need to start collecting all again when clock says 00.00 GMT?

 

[CongoGB]

The 750 wins in 1 day resets at 00:00 GMT.

 

[Team.Videoslots]

Hi @anddi32,

It is like @CongoGB said. You must complete the challenge between 00:00 - 23:59 GMT.

Best regards,
Team Videoslots

 

[dionysus]

Hi,

@dionysus - Sent you a PM.

Hi @Team.Videoslots - just checking in about my issue, it being another 2 weeks since you last updated me of having no update
ty

 

[Team.Videoslots]

Hi @dionysus,

You got a PM.

Kind regards,

 

[dionysus]

Thank you.
I'd like to point out, while this took a very long time, I'm pleased with the outcome and the matter can be put to rest.
Thank you @Team.Videoslots for following up and resolving the issue through to its conclusion.

 

[DreamRJ]

@Team.Videoslots - It has happened again!



The coin collection feature on quickspin slots is enabled again for me on the new slot. Not sure if it is showing on other quickspin slots, not checked others yet.

 

[Team.Videoslots]

Hi @DreamRJ,

Thank you for notifying us - it will be sorted out shortly.

Best regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

I cannot make a deposit with my visa debit cards-two different cards from two different bank, both doesn't work, judging from the fact that I can deposit with those card at other casinos, I don't think it is an issue on my end.

I talked to the live chat yesterday, very pleasant conversation, but of course all she could say is telling the finance department about the issue.
I'm just wondering if you guys find what the issue is.
Thank you.

 

[Team.Videoslots]

Hi @sueyh,

I'm sorry to hear that you are experiencing issues, I hope we can help you. Please send us an email at videoslotsteam@videoslots.com and we will have a look at once.

Best regards,
Team Videoslots.

 

[sueyh]

@Team.Videoslots

Hi, thank you for the reply.
I want to try to make a deposit to see if the issue is fixed before I send you an email, but at the moment I don't need to make a deposit since I have some funds to play with thanks to Thursday SNG.

I believe the live chat I talked to passed the issue to the tech and/or the finance department, so hopefully the issue is fixed by now or will be fixed very soon.

I will send you an email if I cannot deposit next time when I try.

Thank you again, Team VS.

 

[nikantw]

Megaways are good for wagering they say. I need some XP points, and I may get blue wheel from Diamond Mine. What can go wrong?

 

[sueyh]

@Team.Videoslots

Email been sent. I appreciate if you check it please.

 

[Team.Videoslots]

Hi @sueyh,

Thank you for the email.

We will take a closer look into the issue.

Best regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Another email has been sent. Thank you.

 

[DreamRJ]

@Team.Videoslots - The site keeps giving cloudflare error messages? Anyone else having the same issue?

 

[geordiecolin]

@Team.Videoslots - The site keeps giving cloudflare error messages? Anyone else having the same issue?

I had serious issues depositing a few days ago and it seems money has gone from my bank that I never played?

 

[Team.Videoslots]

Hi,

@DreamRJ - We are checking up on that issue, but please contact us at videoslotsteam@videoslots.com should you experience anything similar again.

@geordiecolin - Please reach out to us videoslotsteam@videoslots.com and we will help you out.

Best regards,
Team Videoslots