Videoslots - Newly Accredited

[steveh35]

Actually @Team.Videoslots ive spotted something else that you may (or may not!) want to look into.. Its not a big deal - but something thats annoyed me a little over the last few days and i dont recall it being a problem before.

If im on the main page of the site, i can scroll up and down the page, look at games, news and whatever.. if i then click the battle tab.. then close it and come back.. all is still fine and i can scroll up and down as normal. If i go into the battle tab, and then open up a specific battle in its own lobby etc.. if i then close it, and then close the main battle window so im back at the main page again, the page locks and i cant scroll up and down or move anywhere.

As i say its not a big deal, as a page refresh fixes it (or clicking the vs logo to refresh the page).. but it happens in chrome and firefox , so maybe something to look at?

 

[GameRoom]

@Team.Videoslots way page keep log me out all time I end the game and go back to look for new game and I see myself logout,happen 2night 4-5 times,is happen like auto logout...P.S when you going to add Barbarian Fury Game looks sick and done lower you RTP keep it same as others

 

[Team.Videoslots]

Hi @GameRoom,

Thank you for reaching out to us. You will be able to enjoy Barbarian Furuy on our site at the beginning of March.

As for the issue with your account, please reach out to us at [email protected] and we will make sure that it's investigated.

Best regards,
Team Videoslots

 

[DreamRJ]

@Team.Videoslots - So I had really dreadful luck since I switched to using paypal, and now the second time in a row I withdraw to paypal it still has not been done after a few hours and the automatic system has again failed?

Does the automatic system even work for paypal withdraws? Because it is a coincidence or not that the only 2 withdraws I have managed to do has both been manual to paypal. Really frustrating and not happy to be honest. They are only small withdraws too because I have had dreadful luck so I been low rolling.

 

[Team.Videoslots]

Hi @DreamRJ,

First off, congratulations to the winnings - having money to withdraw is always great news!

It must have been coincidentally. Paypal withdrawals are normally processed automatically and are on average paid within 10 minutes. From time to time withdrawals are stopped for manual review, I believe that is what happened here, I am sorry for any inconvenience caused.

If you want us to take a closer look at this, please reach out to us on [email protected].

Best regards,
Team Videoslots

 

[colinsunderland]

Dodgy affiliate there, no wagering on your welcome bonus?

 

[Team.Videoslots]

Hi @colinsunderland,

Thank you for notifying us. We have informed our affiliate department who will reach out to them to get this corrected.

Best regards,
Team Videoslots

 

[steveh35]

@Team.Videoslots I have brought this subject up a few times but nothing gets changed why are there no 2 euros battle games between 2pm and midnight, what is the point of given 2euro tickets if you do not provide the games to play why do we need to stay up until midnight to play a ticket?

 

[Team.Videoslots]

Hello @steveh35

Unfortunately, there are no plans to change the Battle of Slots schedule right now. We do, however, appreciate your feedback and we'll be sure to forward it to the right people.

Hopefully, we will be able to make a more balanced schedule in the future,

Br,
Team Videoslots

 

[paul7388]

@Team.Videoslots I have brought this subject up a few times but nothing gets changed why are there no 2 euros battle games between 2pm and midnight, what is the point of given 2euro tickets if you do not provide the games to play why do we need to stay up until midnight to play a ticket?

View attachment 124369

Do what i do lol join a 2 euro head to head gives you a 50/50 chance of making 3.60 euro.

 

[irish-ranger]

Do what i do lol join a 2 euro head to head gives you a 50/50 chance of making 3.60 euro.

Go for it that will give 39 spins on DOA on min bet Helen got 5 scatters from a lesser balance If yer lines no in the water ya won’t catch any fish.

 

[DreamRJ]

@Team.Videoslots - New slot called attack on retro is giving error when trying to open and try it out....... I cleared cache and cookies, made no difference. You need to get in touch with the provider to fix it please?

Thanks in advance

 

[Oscar Arnhem]

@Team.Videoslots - New slot called attack on retro is giving error when trying to open and try it out....... I cleared cache and cookies, made no difference. You need to get in touch with the provider to fix it please?

View attachment 124381

Thanks in advance

Running normal here

 

[DreamRJ]

Not for me. I have now tried 3 different browsers. Edge, firefox and chrome. All give the exact same general error message!

 

[Team.Videoslots]

Hello @DreamRJ

The game is working normally for us as well.

Please send us an e-mail to [email protected] and we will be happy to troubleshoot the issue with you.

Br,
Team Videoslots

 

[Copperzzz]

Hi, on this website (Casinomeister) it says Netherlands is accepted on Videoslots, but it says this in the terms of your website @Team.Videoslots :

1.2 A person applying for a Videoslots Account warrants not being:

• a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, The Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Botswana, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Egypt, , Eritrea Estonia, Ethiopia, France and any overseas French Territories, Fiji, Ghana, Greece, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, the Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Switzerland, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.

Your chat couldn't even answer my question if my country was allowd, super weird.

 

[Team.Videoslots]

Hi @Copperzzz,

Thanks for reaching out to us.

We operate under a license granted by the Malta Gaming Authority under Maltese law to which we are subject as a Maltese company. We respect the laws of other countries (where applicable in the light of European and international law) which legitimately restrict freedom of services and free trade across borders in a consistent, objective, transparent and non-discriminatory manner for reasons of public health policy. We therefore also hold licenses in some other countries and restrict certain countries as per our customer general terms & conditions.

If you have any questions, please get in contact with us at [email protected] and we will make sure to look into what has happened.

Best regards,
Team Videoslots

 

[Copperzzz]

Hi @Copperzzz,

Thanks for reaching out to us.

We operate under a license granted by the Malta Gaming Authority under Maltese law to which we are subject as a Maltese company. We respect the laws of other countries (where applicable in the light of European and international law) which legitimately restrict freedom of services and free trade across borders in a consistent, objective, transparent and non-discriminatory manner for reasons of public health policy. We therefore also hold licenses in some other countries and restrict certain countries as per our customer general terms & conditions.

If you have any questions, please get in contact with us at [email protected] and we will make sure to look into what has happened.

Best regards,
Team Videoslots

Why cant you just answer if the Netherlands is allowd to play on your website, yes or no?

 

[Matti]

Why cant you just answer if the Netherlands is allowd to play on your website, yes or no?

Sometimes you can't expect Reps to give clear answers to certain types of questions in a public forum. Especially when it comes to grey markets that are issuing big fines like the regulator in NL are doing.

 

[deleted_user-20231116]

Xmas isn't that far behind us so ....

"You better watch out ,
the RTP is why,
playing at VS can make you cry........"

Looks like stakelogic is the new provider to add to the list with lower RTP versions.
The Expendables Megaways has a good RTP of 96.02% and a bad one at VS

View attachment 123772

Yeah, it's super lame. Deposits on Videoslots are dying much faster than before, and the super bad slots they pick for thursday battles and monthly weekend battles doesn't come close to making up for it.

So many providers with scammy RTP on Videoslots now, won't have any other choice than to find a new main casino to play at if it keeps going this way.

 

[steveh35]

@Team.Videoslots

I was just able to deposit without entering my 3 digit number from the back of my card, how was this possible?

 

[Matti]

@Team.Videoslots

I was just able to deposit without entering my 3 digit number from the back of my card, how was this possible?

Wow! Payment department fucked up badly since they approve your card.

P.S. You apparently was regarded as a low risk customer(that previously had sent the CVC)........Strange

 

[goatwack]

And in a stunning move due to my prior banking history, VS will be granting me playable funds without a deposit method!

The future is here. The future is bright

 

[Matti]

And in a stunning move due to my prior banking history, VS will be granting me playable funds without a deposit method!

The future is here. The future is bright

Team Meeting at VS

 

[goatwack]

Like it wasn't bad enough you hurt me in the Brexit thread, now you're doing it here

 

[Team.Videoslots]

Hi @steveh35,

That sounds strange. We are looking into what may have caused this, but could you please reach out to us at [email protected] so we can look into your specific case as well?

Thank you in advance.

Best regards,
Team Videoslots

 

[irish-ranger]

@Team.Videoslots

I was just able to deposit without entering my 3 digit number from the back of my card, how was this possible?

This happens to me on sky Vegas if the deposit is below £30..

 

[steveh35]

This happens to me on sky Vegas if the deposit is below £30..

So in effect its now contactless when did any casino ever announce you could do this i prefer to enter it as a security online.

 

[Oscar Arnhem]

Hi @Team.Videoslots , i get this error on all the microgaming slots

problem solved

 

[steveh35]

Hi @Team.Videoslots , i get this error on all the microgaming slots

View attachment 124532View attachment 124532

Maybe somebody won 10x or more on a MG game and they have gone bust.

 

[DreamRJ]

Hi @Team.Videoslots , i get this error on all the microgaming slots

View attachment 124532View attachment 124532

I think that is because they are phasing out the old flash slots. We will lose a lot of slots in the coming months as a result of flash coming to an end. Not just slots from MG too will be affected. Not sure how 32red will be able to continue or all those MG casinos that only have MG slots. they will basically have 90% of all slots removed. MG still have not converted all their old slots to html5.

Which is such a shame. I am not a fan of some of the HTML5 versions, some are better than the original but others are really bad, like those WMS slots. Ruby Slippers they made look and play soo ugly now......

 

[steveh35]

I think that is because they are phasing out the old flash slots. We will lose a lot of slots in the coming months as a result of flash coming to an end. Not just slots from MG too will be affected. Not sure how 32red will be able to continue or all those MG casinos that only have MG slots. they will basically have 90% of all slots removed. MG still have not converted all their old slots to html5.

Which is such a shame. I am not a fan of some of the HTML5 versions, some are better than the original but others are really bad, like those WMS slots. Ruby Slippers they made look and play soo ugly now......

A lot of NetEnt games do not work even though they are still live.

 

[anddi32]

@Team.Videoslots just question. When I want to get trophy called "win 750 times in one day". Ho do you calculate one day? Is it just 24h period from the beginning of first win or is it 00.00 GMT - 23.59 GMT period? So if I have 749 wins in "one day" do you reset this one and I need to start collecting all again when clock says 00.00 GMT?

 

[CongoGB]

The 750 wins in 1 day resets at 00:00 GMT.

 

[Team.Videoslots]

Hi @anddi32,

It is like @CongoGB said. You must complete the challenge between 00:00 - 23:59 GMT.

Best regards,
Team Videoslots

 

[dionysus]

Hi,

@dionysus - Sent you a PM.

Hi @Team.Videoslots - just checking in about my issue, it being another 2 weeks since you last updated me of having no update
ty

 

[Team.Videoslots]

Hi @dionysus,

You got a PM.

Kind regards,

 

[dionysus]

Thank you.
I'd like to point out, while this took a very long time, I'm pleased with the outcome and the matter can be put to rest.
Thank you @Team.Videoslots for following up and resolving the issue through to its conclusion.

 

[DreamRJ]

@Team.Videoslots - It has happened again!

The coin collection feature on quickspin slots is enabled again for me on the new slot. Not sure if it is showing on other quickspin slots, not checked others yet.

 

[Team.Videoslots]

Hi @DreamRJ,

Thank you for notifying us - it will be sorted out shortly.

Best regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

I cannot make a deposit with my visa debit cards-two different cards from two different bank, both doesn't work, judging from the fact that I can deposit with those card at other casinos, I don't think it is an issue on my end.

I talked to the live chat yesterday, very pleasant conversation, but of course all she could say is telling the finance department about the issue.
I'm just wondering if you guys find what the issue is.
Thank you.

 

[Team.Videoslots]

Hi @sueyh,

I'm sorry to hear that you are experiencing issues, I hope we can help you. Please send us an email at [email protected] and we will have a look at once.

Best regards,
Team Videoslots.

 

[sueyh]

@Team.Videoslots

Hi, thank you for the reply.
I want to try to make a deposit to see if the issue is fixed before I send you an email, but at the moment I don't need to make a deposit since I have some funds to play with thanks to Thursday SNG.

I believe the live chat I talked to passed the issue to the tech and/or the finance department, so hopefully the issue is fixed by now or will be fixed very soon.

I will send you an email if I cannot deposit next time when I try.

Thank you again, Team VS.

 

[nikantw]

Megaways are good for wagering they say. I need some XP points, and I may get blue wheel from Diamond Mine. What can go wrong?

 

[sueyh]

@Team.Videoslots

Email been sent. I appreciate if you check it please.

 

[Team.Videoslots]

Hi @sueyh,

Thank you for the email.

We will take a closer look into the issue.

Best regards,
Team Videoslots

 

[sueyh]

@Team.Videoslots

Another email has been sent. Thank you.

 

[DreamRJ]

@Team.Videoslots - The site keeps giving cloudflare error messages? Anyone else having the same issue?

 

[geordiecolin]

@Team.Videoslots - The site keeps giving cloudflare error messages? Anyone else having the same issue?

I had serious issues depositing a few days ago and it seems money has gone from my bank that I never played?

 

[Team.Videoslots]

Hi,

@DreamRJ - We are checking up on that issue, but please contact us at [email protected] should you experience anything similar again.

@geordiecolin - Please reach out to us [email protected] and we will help you out.

Best regards,
Team Videoslots