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Videoslots - Newly Accredited

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Read more about Videoslots in our in-depth review
Team.Videoslots said:
Hi @Scott1baird,

All our promotions are running in GMT. However, could you please send us an email at [email protected] so we can double-check what has happened?

Best regards,
Team Videoslots
Click to expand...
I know what happened. I played in the UK and our midnight is 1 hour away from the sites timezone. Can't you set the promo to actualy work on each players country?
 
Anyone help me or have an answer about this

Just logged in to see £7.99 in account when I left my account I had £0 so went to history to find I "won" this amount yesterday even thou I never played yesterday only early hours of morning on DOA, AND I last played this game 1 week ago so im abit confused where its came from :D , But AY i aint moaning thanks haha!

Screenshot (581).webp
Screenshot (582).webp
 
@Team.Videoslots
Hi there!

I asked this question to livechat but they give me an unexpected answer.

I was wondering why I am not able to buy bonuses on 'Extra Chilli'. For example, Genie Jackpot Megaways or other slots give me the option to buy a bonus on their slots (so that would probably exclude the jurisduction reason, I am from the Netherlands). Your livechat support said it was due to the fact that the provider disabled this option.

That could be the reason, however I am still able to buy the bonuses on other licensed casinos for this slot.

My second question for this, on Extra Chilli you can collect coins while playing, which it make the feature option cheaper. However I am not able to buy the feature apperently. Could you confirm me that if I am playing long enough and I collect enough coins that I would be able to buy the feature at a rate of 0.00?

Cause my worst fear is that the bottemline for the feature would be like 1x your stake and I could still not buy the feature and the collected coins would be useless.

Many thanks!
 
I cannot feature buy chilli due to UKGC restrictions either.

However, once the "buy it now" price is rock bottom the final BTG golden coin will reduce this to 0.00 and auto spin in H-O-T (+4??) and start the feature without any need to press anything other than the spin (or autoplay) button ;)
 
Hi @Casino12345,

The buy feature in Extra Chilli is disabled for all of our players, however, we are working on a solution that will allow us to offer the buy feature in those jurisdiction where it's allowed.

If the feature price goes down to zero, it will automatically trigger as @Jono777 said.

Best Regards,
Team Videoslots
 
@Team.Videoslots

Made a bank withdraw last night, but I didnt have to enter the usual options etc and its not turned up after 12hrs, normally in minutes?

Contacted live chat and they said it will be up to 5 working days using BANK since when ? is this correct or has something gone wrong as in my account history it says BANK rather than Santander as method normally you get the option to select the bank type but it didnt last night.

Now im worried its gone astray and dont really want to wait five days to chase it if it is an error in the first place as your site still says

" Withdrawals with Bank are processed within 5 minutes around the clock. "

Anyone else had this problem lately?
 
Reelsoffun said:
@Team.Videoslots

Made a bank withdraw last night, but I didnt have to enter the usual options etc and its not turned up after 12hrs, normally in minutes?

Contacted live chat and they said it will be up to 5 working days using BANK since when ? is this correct or has something gone wrong as in my account history it says BANK rather than Santander as method normally you get the option to select the bank type but it didnt last night.

Now im worried its gone astray and dont really want to wait five days to chase it if it is an error in the first place as your site still says

" Withdrawals with Bank are processed within 5 minutes around the clock. "

Anyone else had this problem lately?
Click to expand...

i was wondering too about it... trustly, klarna p.p. are available as deposit method but no more as bank transfer payment service linked... but my withdrawal request from today 8am was booked at 2pm into my bank account

payment was processed from "ADYEN NV;
PandaM
ediaLtdCOM"
 
Hi @Reelsoffun

We normally process withdrawals within 5 mins around the clock, after that it can take up to 24 hours before the bank credits the funds to your account. The average time is around 6 - 12 hours, but it depends on how fast your bank handles the request. If you reside in Sweden, Denmark, or Finland, the transfer is instant.

We apologize for the misinformation. Feel free to contact us directly on [email protected], should you have any questions.

We wish you a good weekend, everyone. Stay safe!

Best regards,
Team Videoslots
 
Last edited:
Team.Videoslots said:
Hi @Reelsoffun,

All bank withdrawals may take from 12-24 hours before they reach your account unless you reside in Sweden, Denmark, or Finland. They have their bank withdrawals instantly after we have processed these on our end.

We apologize for the misinformation. Please feel welcomed to contact us directly on [email protected], should you have any questions.

We wish you a good weekend, everyone. Stay safe!

Best regards,
Team Videoslots
Click to expand...

12-24 hrs are the timeline for the manual bank transfer (offline)
but the bank transfer method with a direct linked payment provider like "trustly" need minutes/instant...
but the autoconnect threw trustly doesnt pop-up by entering amount/withdraw in bank transfers tab
 
Denis Becker said:
12-24 hrs are the timeline for the manual bank transfer (offline)
but the bank transfer method with a direct linked payment provider like "trustly" need minutes/instant...
but the autoconnect threw trustly doesnt pop-up by entering amount/withdraw in bank transfers tab
Click to expand...

@Team.Videoslots

Yes this is what i was meaning too that the pop up after you enter the amount and where I usually had to select which bank is no longer there, it just goes straight to withdrawn message. Something on the site has changed to what it was so was just saying in case this wasnt intentional so you can alert your tech team.

But for now I will wait a bit longer, but as its never taken this long before im not hopeful that it will be in even after the 24hrs.

As I tend to recycle a lot just means I probably wont get to play till its back in now, not fun on a lockdown weekend lol

Stay safe everyone :)
 
Hi videoslots team, can you formally contact gigadat, the people who seem to process the deposits when using interac etransfer.

All week, multiple casinos, but yours in particular for me have now been taking over 2 hrs if im lucky,!! Most the time some faster...Otherwise they are timed out and I have to wait till mid week to get it refunded.

Of course they always say its it the casino, but I know its not because all my friends in saskatchewan having the same delay and issues, all different casinos.

But, that is the only way i can deposit now a days so I don't want to see this go away, but they need to fix this issue, its costing you deposits and giving me a stroke lol jk. But all jokes aside they brush my emails off with 'its not our problem' but we all know it is.

So i sit and here and wait for it because if i deposit again...well could start all over again, good money saver for me but beyond anoying in the end. Im at 2hrs 20 mins now and still waiting for a $150 deposit, so sure it will get rejected.
 
@Team.Videoslots

Well im nearly 40hrs in now and still no sign of it hitting my bank when usually its under 40 mins.....

Did email as suggested but they not answered either :( Whatever has changed I hope it isnt permanent as waiting days for withdraws is not something Im willing to go back to this isnt 2010....
 
Hi @Reelsoffun,

We apology for the slower than usual service at the moment due to the Corona crises. Our support have handsful of chats and emails to handle, as well as the financial department. But don't worry, you'll receive a reply as soon as they have checked what the issue could be.

Best regards,
Team Videoslots
 
Team.Videoslots said:
Hi @Reelsoffun,

We apology for the slower than usual service at the moment due to the Corona crises. Our support have handsful of chats and emails to handle, as well as the financial department. But don't worry, you'll receive a reply as soon as they have checked what the issue could be.

Best regards,
Team Videoslots
Click to expand...


Yeah sorry about that completely forgot that support will be slower than usual........
 
@Team.Videoslots

Can you explain what's going on with the new 'Weekend Booster' screen that some people are seeing please?

Thanks :)

1587285080985.webp
 
ChopleyIOM said:
@Team.Videoslots

Can you explain what's going on with the new 'Weekend Booster' screen that some people are seeing please?

Thanks :)

View attachment 128610
Click to expand...
You mean the vault?

If so I've had that function for months. I know some people don't have it (from what they've told me) but assumed it would be a country based thing, so everyone in the UK would see it.
 
But by all accounts they just pinch some of your winnings and then give them back at a later date, doesn't seem like much of a 'booster' to me.
 
ChopleyIOM said:
But by all accounts they just pinch some of your winnings and then give them back at a later date, doesn't seem like much of a 'booster' to me.
Click to expand...
Yes and when I had that issue with Play n Go docking a few pence off my wins over a certain amount, and adjusting playable balance accordingly, I assumed this is what was happening. Still happening now incidentally.

I'm not really fussed though, it's pence
 
ChopleyIOM said:
@Team.Videoslots

Can you explain what's going on with the new 'Weekend Booster' screen that some people are seeing please?

Thanks :)

View attachment 128610
Click to expand...

Hi ChopleyIOM,

Mid-last year we changed the weekend booster and made it into a vault for new customers. Basically a small percentage is stored in a separate balance which you cant gamble with. Its your money which is withdraw-able at anytime, if you close your account its automatically paid out to you. Its an opt-in/opt-out feature. This is not a promotion, its a feature. We are also adding so customers can change the % themselves on how much they can save from each win as we had a lot of request for it.

Many markets we are active on dont allow bonuses/loyalty programs and more markets are planing to remove bonuses/loyalty programs. We focus on creating features instead of promotions nowadays.

Our active old customers was not affected by this change, however if an account goes dormant you would be if you re-activate your account again.

Best regards,

Team Videoslots
 
Reelsoffun said:
@Team.Videoslots

Made a bank withdraw last night, but I didnt have to enter the usual options etc and its not turned up after 12hrs, normally in minutes?

Contacted live chat and they said it will be up to 5 working days using BANK since when ? is this correct or has something gone wrong as in my account history it says BANK rather than Santander as method normally you get the option to select the bank type but it didnt last night.

Now im worried its gone astray and dont really want to wait five days to chase it if it is an error in the first place as your site still says

" Withdrawals with Bank are processed within 5 minutes around the clock. "

Anyone else had this problem lately?
Click to expand...

Had exactly the same. Trustly is what is usually used under 'bank withdrawal'.

Before i clicked to approve i checked with live chat who assured me nothing had changed, they said there had been some changes because of the UKGC and the withdrawal would probably go through faster. Though there were some delays.

This was Friday.

Trustly withdrawals are always instant for me. Not had to wait longer than maybe 8 hours at absolute worst.

Now still waiting for withdrawal.

I see from your latest post you are still waiting also.

I have a feeling something has happened and i have been misinformed. I think my withdrawal is going via bank transfer and not Trustly.

@Team.Videoslots could you please clarify:

Is Trustly still a withdrawal option?

Has your interface changed for this?

By selecting 'bank transfer' and it not going through to the Trustly screen is my withdrawal going to take longer?

Edit: Wont post all the live chat as its long but here's the crux of it......


(11:00:21)jamie hjfjhfjhfr: yes,but what will be the difference to me as a customer? How will it affect the withdrawal compared to before please?
(11:01:19)Hfjfff.: Basically there should be any difference.
(11:01:46)jamie gfhgffff: so it will still be instant as Trustly was?
(11:01:55)Hgffhg.: They should be even more efficient and faster, actually.
(11:02:07)jamie tftufru: ok thanks for your help.
 
Last edited:
Oscar Arnhem said:
By me the option for BANK is totaly gone( always cashout by trustly), so the only way is neteller,skrill etc.

Still waiting for a good asnwer from support

dutch player
Click to expand...

Hi,

All our customers should be able to see the option "BANK". Please send an email ([email protected] ) to us so we can look into your account if you cant see "BANK" on withdrawal page.

@bamberfishcake, we dont support withdrawals via Trustly in the UK at the moment, we had too few deposit with them and too many withdrawals, so it created cash flow issues. We are however adding VISA direct shortly, this is instant withdrawals to your card. We will let you know as soon as it goes live.
Bank withdrawals in UK is processed by us within 5 mins, then it should take 12 - 24 hours. We are looking into if there are any delays due to weekends, if that is the case we will try to find a solution for it.

Best regards,

Team Videoslots
 
Team.Videoslots said:
Hi,

All our customers should be able to see the option "BANK". Please send an email ([email protected] ) to us so we can look into your account if you cant see "BANK" on withdrawal page.

@bamberfishcake, we dont support withdrawals via Trustly in the UK at the moment, we had too few deposit with them and too many withdrawals, so it created cash flow issues. We are however adding VISA direct shortly, this is instant withdrawals to your card. We will let you know as soon as it goes live.
Bank withdrawals in UK is processed by us within 5 mins, then it should take 12 - 24 hours. We are looking into if there are any delays due to weekends, if that is the case we will try to find a solution for it.

Best regards,

Team Videoslots
Click to expand...

Thanks. Its no biggie. Just nice to know the hard facts. Thanks for the reply.
 
Team.Videoslots said:
Hi ChopleyIOM,

Mid-last year we changed the weekend booster and made it into a vault for new customers. Basically a small percentage is stored in a separate balance which you cant gamble with. Its your money which is withdraw-able at anytime, if you close your account its automatically paid out to you. Its an opt-in/opt-out feature. This is not a promotion, its a feature. We are also adding so customers can change the % themselves on how much they can save from each win as we had a lot of request for it.

Many markets we are active on dont allow bonuses/loyalty programs and more markets are planing to remove bonuses/loyalty programs. We focus on creating features instead of promotions nowadays.

Our active old customers was not affected by this change, however if an account goes dormant you would be if you re-activate your account again.

Best regards,

Team Videoslots
Click to expand...

Mine is several years old and was also changed, I only had a 6 months break. So this is very disappointing to see.
Less and less rewards, the slot selection is what just makes it tbh.
 
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Read more about Videoslots in our in-depth review

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