Videoslots - Newly Accredited

[bjtaz44]

Hello again Colinsunderland.

We do indeed offer to lock withdrawals, our Support is available 24/7 and will gladly help you perform it. Removing the possibility to cancel withdrawals feels like a nuclear option, to review and reach out if we are worried there might be an issue is how we believe the best way to handle it is.

Best regards,
Team Videoslots.

There should be no reason to have to talk to you people to lock it, create a lock feature like other casino's. I deal with people all day, last thing I want is to talk to you every 20 minutes or whatever the case.
Your trying to fuel fires, all support had to do was answer why my withdrawals went from 3 minutes to 3 plus hours....they open with, you have a gambling problem...really professional videoslots.
I cashed out more than I spent, left play money which I lost in the end on monopoly and your email said I must have a problem because I didnt use the responsible gaming tools and thats why I lost my money! because, of this. Why would you write this your fueling a fire for sure.
I never said anything about being angry about losing money and that was way after your first accusation anyway, again I just asked about withdrawal times.

 

[colinsunderland]

Hello again Colinsunderland.

We do indeed offer to lock withdrawals, our Support is available 24/7 and will gladly help you perform it. Removing the possibility to cancel withdrawals feels like a nuclear option, to review and reach out if we are worried there might be an issue is how we believe the best way to handle it is.

Best regards,
Team Videoslots.

I'm pretty sure you won't have a choice in the near future

 

[Team.Videoslots]

Hello again Bjtaz44.

We cannot discuss any specifics here on the forums, if you can send an e-mail to us at videoslotsteam@videoslots.com we would be happy to go over the communications you have had with us and we can explain what has happened

Best regards,
Team Videoslots.

 

[Team.Videoslots]

Hello @CongoGB

Thank you for the suggestion

Best regards,
Team Videoslots.

 

[bjtaz44]

Hello again Bjtaz44.

We cannot discuss any specifics here on the forums, if you can send an e-mail to us at videoslotsteam@videoslots.com we would be happy to go over the communications you have had with us and we can explain what has happened

Best regards,
Team Videoslots.

The whole point was I don't want to talk to you people because of these accusations, so don't expect an email from me.
Just letting people know how your support handles questions about your withdrawals. Seems in my case your hiding something and want people to cancel them, why else do they take so long now, still waiting on that answer from someone.
Never did check, maybe you already locked my account because I withdrew once instead of 5 times, oh well!

 

[nikantw]

New regulations every day now. It is possible that in the next 1-2 years fast cashouts and lock function will be mandatory. Maybe even say the RTP and big win chances on top of the slot.

 

[Team.Videoslots]

Hello again Bjtaz44.

Without an open channel for communication there is not much more we can do, since we are unable to discuss any case like this on the forums, unfortunately. What I can say is that we have never closed an account for simply cancelling a withdrawal, we are not interested in delaying a withdrawal either so whatever has happened, we would appreciate the chance to investigate this further and, hopefully, be able to explain and correct any issues made from our side.

Best regards,
Team Videoslots.

 

[geordiecolin]

I've got to give Videoslots props. They requested new verification docs and they where verified and processed within 5 minutes

 

[AintWon1967]

awesome thanks
weird the casino didnt know this

I only found it because I needed instadebit in the past and couldn’t find it, so was told to click banking link.
Don’t forget to screenshot your etransfer interface in your banking and have it ready to upload to verify your account. There will be a request in your documents section right after you use it. Otherwise your account won’t let you withdraw.
Good luck!
Connie

 

[dionysus]

I only found it because I needed instadebit in the past and couldn’t find it, so was told to click banking link.
Don’t forget to screenshot your etransfer interface in your banking and have it ready to upload to verify your account. There will be a request in your documents section right after you use it. Otherwise your account won’t let you withdraw.
Good luck!
Connie

my online banking should always have a record of the etransfer, but thanks; a lot easier than having to buy and/or save useless prepaid cards to scan wayyyyyy down the road

 

[slotmaster]

Just for the record, my withdrawal/withdrawals took hours as well but it was the weekend so it did not matter that much but thought this was not the videoslots of old. Also they did respond very quickly with my documents request as well as said above but still have no answer as nothing was expired.

 

[Team.Videoslots]

Hi guys,

Playngo are having some issues at the moment but are looking into it. We will update you here when the games are back up and running again.

Br,
Team Videoslots

 

[Team.Videoslots]

Hi,

Playngo is now back up.

Br,
Team Videoslots

 

[Mouche12]

Too late, the Iron Girl game already ended without me being able to complete it.

 

[Jayjay231221]

Shouldn't even have a reverse option full stop!

 

[bjtaz44]

Hello again Bjtaz44.

Without an open channel for communication there is not much more we can do, since we are unable to discuss any case like this on the forums, unfortunately. What I can say is that we have never closed an account for simply cancelling a withdrawal, we are not interested in delaying a withdrawal either so whatever has happened, we would appreciate the chance to investigate this further and, hopefully, be able to explain and correct any issues made from our side.

Best regards,
Team Videoslots.

 

[bjtaz44]

##- Please type your reply above this line -##

Videoslots Customer Experience.

Remco (Videoslots)

May 15, 13:20 CEST

Dear Brendon,

We hope you are fine.

We are writing you from the responsible gaming department. We monitor chats and gambling behaviour and patterns.

Recently we have noticed that you have been cancelling your withdrawals (4x) and just want to check in with you to ensure that you are in control of your spending and budget. Our support offers a variety of options to make sure you can withdrawal your winnings. Our support works 24/7. Means you have the option to contact them by chat or email once you have a big win. We can then flush the pending withdrawal or even play block the account temporary until you received the funds. Why did you not make use of it and gambled all away?

Cancelling withdrawals are an indicator for us a player might not be in control. We strongly advise to make us of our protection tools we have in place for our players to maintain a healthy perspective on their game play.

You do not have permission to view link Log in or register now.

What would be a negative outcome from creating a safe gambling enviroment for you by making use of these protective tools?

We also offer, and encourage, a play-block option while your withdrawal is being processed. Please get in touch with our Customer Service on chat or e-mail if you wish to make use of this option on support@videoslots.com.

Toxic behaviour is not accepted and please note that all chats and emails are monitored. It is good to see that more and more companies and online platforms stand up to fight toxic behaviour. Videoslots provides entertainment and will not tolerate this. Violating this can lead to a closure of your account. We encourage positive and constructive behaviour as we offer a social platform with Battle of Slots. We are very proud of that and provide a safe environment for a positive and social gaming community. We hope you can contribute to that.

In addition, you can easily access information, advice, support and free counselling for the prevention and treatment of problem gambling at GamCare on

You do not have permission to view link Log in or register now.

lternatively, you have the option to request a call-back from us by replying to this e-mail, indicating your preferred day and time to receive our call. We will be more than happy to have a chat with you.

Ronny J (Videoslots)

May 15, 07:20 CEST

Hello Brendon,

Thank you for contacting our Support.

If you are worried that you are going to cancel your withdrawal, you can always contact our Support and ask to flush it. After that you won't be able to cancel it and play the money.

Unfortunately our system does not approve all withdrawals instantly but some of them needs to be approved manually. Currently we do not have our Payments department working 24 hours a day, so there will be always small delays during night time. But as said, our Support department is here all around clock to help you out.

Seeing that you have not set any gaming limits to your account, that would be the first thing to do to prevent playing more than you can afford. Responsible gaming is big part of Videoslots and we support it 100%.

If you have any other issues, you are always welcomed to contact our Support.

Have a great day.

So sorry but their email made me mad...

So...dear vidoeslots I'm writing you from the responsible player department, because we monitor fair play, and recently I have noticed your casino games are not paying out to the standard rtp as other casinos, I recognise this as a cry for help that your trying to take advantage of players who don't know better, there are tools available to you.. like stop renting so many games and just provide a fair gambling experience for people who play your casino, so why would you not use these tools available to you to provide this? And why would you delay an withdrawal when you accept withdrawals 24 hrs a day? We don't like a hostile respose so it worries us that you may have a problem, in the future stop please stop the toxic lies and and trying to ban legit players,if you need help contact us to explain how to become a fair casino again.

See vidoslots...you can send these emails cause you think your above everyone, I will likely get banned but I DON'T care your emails are very rude in my opinion and very biased, and not true at all.
Keep in mind i withdrew $ 400 more than I deposited and cancelled at $100 ended at 1000.
And all my original question was, why do withdrawals take longer now.

Sorry for all, edits but see where he said i gambled it all away...lol....nope all lies I came out ahead as my plan, liars.

 

[CongoGB]

Am I the only one who sees no problem with that from VS?

 

[thr0b]

Am I the only one who sees no problem with that from VS?

Nope. Makes sense to me - there’s no ban, it’s just offering advice when something triggered an alert to their RG department.

It also means down the line should anyone complain that they were allowed to gamble too much, they can show they tried to assist.

 

[ChopleyIOM]

Hi again Team Videoslots, is there any update on this please?

TBH it seems like a pretty simple question, is there some complexity here that I'm missing?

It's taken weeks now and I still don't have an answer to why a provider is blocked for me that isn't blocked at other casinos.

Thanks!

 

[Jayjay231221]

Toxic behaviour tho just because he has reversed a few withdrawals glad I don't play here anymore if vidoeslots are that bothered then take the bloody reverse option away simple!

 

[steveh35]

Am I the only one who sees no problem with that from VS?

If VS are genuinely concerned re cancelled withdraws the answer is simple remove the outdated immoral concept of reverse withdraw and just give people their money when they first press withdraw as I have said before if you played in a street casino or a bingo hall and you held someone's money from them until they decide you can have it you would have riots on your hands and having worked in a bingo hall I can tell you there is no way I would tell a winner their money is being held until a later date.

 

[shadow123]

None of this shit would happen if they either scrapped reversals or provided a lock button on withdrawal.
Its an indication of how lucrative reversals have been to casinos in the past.To offer a facility then send emails
like these when the facility is used is used is just ridiculous, it doesnt make for happy players when we have to
worry that everything we do is being monitored and judgements being made by some nameless person who can
deciede that we are not conforming to how they think we should gambling.

 

[Team.Videoslots]

Hi @ChopleyIOM

Sorry for the late reply.

We will send you a pm.

Br,
Team Videoslots.

 

[sueyh]

I don't see any problem with with those emails from VS either.
Canceling withdrawals are absolutely one of the sign of the player can't control himself-I'm not saying bj has an gambling issue, but it is in many case the sign of the problem.
Any casino "should" monitor those signs.

Some people say VS should have "lock" button, I agree it would been nice, but it is absolutely easy to click the chat button and simply type "I want to flush my withdrawal.", or clicking a couple of times for a short period of time out.-VS responsible gambling section is one of the best among online casinos.

I don't think there is any problem with those emails from VS.