Comments Welcome Videoslots: Lower RTP for UK, Sweden, Germany & Others

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This is the crux of the matter really. I think that over recent years Videoslots have treat the CM community exceptionally well. To me they are like my dirty little abusive relationship :p

Exactly :) They got the chance to hear me really angry a few of them at the meeting this year. Next time I'll bring a baseball bat for what they did now :p
 
Having read through this thread many times, I agree on each of @Nate posts. If a rep from VideoSlots had posted on this thread of the change, there wouldn't have been all this upset IMO.

Since I joined VideoSlots, I was depositing £250 a day, but since this thread started I have deposited nothing. I find it very hard playing my favourite slots from PnG with the reduced RTP.

Yes there's no way Im playing 94% rtp moon princess or reactoonz . Actually playngo , pragmatic and red tiger are the games I play the most (along with BTG and Merkur) so this is pretty much the end for my play at VS also
The problem for me is I've always felt VS were the most trustworthy casino out there . I never felt I'd have to check the rtp on any of their games because they're VS and they've always been fantastic regarding being fair to the players . Now I find out for the past few weeks (?) I've been playing games with 2% lower rtp and I have noticed the difference actually in gameplay. I feel like I've been scammed a bit since there was no notification of the changes , except in some mysterious emails which I have never seen personally
Like Nicola said if they had made it clear from the start that the rtp has been changed (maybe a popup on the game?) then it's our decision to play the games or not but I feel like they tried to let it go unnoticed for as long as possible .
I was checking the rtp on betfair games yesterday and most of them are really bad as well in the 93 and 94% ranges . Theres still some 96% slots but they are the exception rather than the rule . But it's betfair and I don't have such high expectations for them as VS so it doesn't come as much of a surprise
It might be a good thing for me in one way because I'd give up slots entirely if every decent casino made rtps for UK players to this 94% level . I already generally refuse to play games lower than 96% rtp unless I really really like them
 
Some strange logic in here and some strange contortions to defend VS decision. I gamble for myself and my own enjoyment, even the occasional win, and when I can I high roller it. An RTP reduction will reduce my playtime and win ratio, which were short enough as it was. To then justify this by:-

1. blaming an increase in costs, in this case taxes, is dubious, yes I understand passing on costs to customers but I bet they didn't seriously look at maybe cutting their profits instead.

2. claim that it was reduce the RTP or cut their oh so wonderful rewards - for a high roller(love us or hate us) a few freerolls and the odd freespin award, at minimum stake, is a non thing. Whereas telling us we're going to be ravaged by a lower RTP to support these marketing campaigns - yep not so keen on that.

Elsewhere I have straight 20% cashback weekly on my losses, works for me, if I win I don't care and if I lose then at least I know I'll have a reasonable playing balance coming to me. Imagine my response if they told me they wanted to cut my weekly to 15% so that they could use the other 5% to spread/maintain rewards around other players?
 
Some strange logic in here and some strange contortions to defend VS decision. I gamble for myself and my own enjoyment, even the occasional win, and when I can I high roller it. An RTP reduction will reduce my playtime and win ratio, which were short enough as it was. To then justify this by:-

1. blaming an increase in costs, in this case taxes, is dubious, yes I understand passing on costs to customers but I bet they didn't seriously look at maybe cutting their profits instead.
actually...
We never said our operational cost increased. Our profits have decreased

Best regards,
Team Videoslots.
 
Although, to be fair. That quote is taken out of context.
The subject at the time was the 25% share of profits for ALL customers, and nothing to do with the lowering of the RTP for a section of their market.
yes, i piecemealed the quote tbf - though id have to assume it applies - if profits have decreased ..the original quote in full is there to be read if the poster wanted to scroll back
 
yes, i piecemealed the quote tbf - though id have to assume it applies - if profits have decreased ..the original quote in full is there to be read if the poster wanted to scroll back

"Profits have decreased" can only be because of fewer customers/less spent or increased cost, I can't see any other reason why they would have decreased.

If it is the latter than VS wasn't being truthful about their operational cost not increasing unless you're going to be pedantic and say taxes are not operational cost. If it is the former, then perhaps they should look at why that is and address that issue.
 
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Due to the increased taxes in United Kingdom, Sweden, Germany and Ireland, the return to players (RTP) has been adjusted for the following game providers:

;)
I mean, if you think VS is contradicting themselves, you should direct it to VS and call them to task/ask for clarification :)
 
I mean, if you think VS is contradicting themselves, you should direct it to VS and call them to task/ask for clarification :)

I don't, their statements were on 2 different matters, was just pointing out the RTP was down to increased costs, the booster apparently is down to lower profits. :D Last time I asked a question about how it was calculated I got accused of badgering the rep, so I'll pass on that one.
 
I don't, their statements were on 2 different matters, was just pointing out the RTP was down to increased costs, the booster apparently is down to lower profits. :D Last time I asked a question about how it was calculated I got accused of badgering the rep, so I'll pass on that one.
lol, i just know i miss the extra bucks end of week :D
 
20190324_181357.webp
 
I havent eead through all the posts so i this may have been mentioned. I was reading a few posts and i started thinking. If these RTPs have dropped i guess VS battle payout amounts would have also dropped. Eg sit n go freerolls and normal freerolls the rewards used are likely to payout less over all. VS and alot of companies have lost the AU market. I could find stats from 2010 on the net says AU make up $1.6 billion of the online gambling market. That was in 2010. So it seems since AU was cut from many sites alot of changes have been flowing through which i thought was to be expected. I know in 2.5 years at VS i had a wagered amount in total of over $3 million. I guess now since they have stopped AU players its quite possibly put a dent in profits across sites and they are looking for ways to counter this. On top of other tax increases elsewhere etc, id imagine its a big deal to operators.

Meanwhile i know a lot of players from au have just relocated to playing elsewhere online since the change took place. They havent had any problems, banks still allow transactions and withdrawals, we havent heard of any reports of fined sites. We know the gov sent sites a warning across the board, but they funny thing is there isnt anyone actually really regulating the law. So players are playing and the funds that were going to the big players are now being used elsewhere online...

I guess is $1 billion or less overall much to the sites that cut AU players or just a drop in the ocean?

Dont know, but the thought seemed interesting to me
 
Last week I was at Casino Rama. Was my first time there and 6 months since I been in a land-based casino. The start of the day was horrible but was able to leave with $550 up but playing experience really sucked compared to playing online.

While I was there struck up a conversation with a handful of people and no one knew what was RTP was or anything really about slots or online casinos. It made me think about how lucky I am to have discoverd Casinomeister. I really feel gamblers should be more educated before throwing their money away on poor RTP slots etc. I shared my knowledge with them about online casinos and they were quick to write the info I gave them. First I told them to check out Casinomeister and recommended the 2 most casinos I play Videoslots and 32Red.

It just blew me away that no one knew what RTP is and even my friend who was with me struck up the conversation in the car on the way up and he even did not know what RTP stood for and he has been gambling 30 years.

The Ontario casinos are being privatized. At first, I thought this was great but my experience was better when OLG ran them all. I hear nothing but complaints about Woodbine, CasinoRama etc in how things have changed for the worst since they been taken over and Fallsview will have new owners starting this summer. Hope this is just tempory until everything falls into place.

I think we are really being taken for a ride here in Ontario and wish there was a way to view our opinions to OLG and push them to do better. But for now, I will continue to spend my money outside of Canada at casinos like Videoslots etc but I hope more and more people become aware of RTP and demand casinos to supply the best RTP to there players.
 
Last week I was at Casino Rama. Was my first time there and 6 months since I been in a land-based casino. The start of the day was horrible but was able to leave with $550 up but playing experience really sucked compared to playing online.

While I was there struck up a conversation with a handful of people and no one knew what was RTP was or anything really about slots or online casinos. It made me think about how lucky I am to have discoverd Casinomeister. I really feel gamblers should be more educated before throwing their money away on poor RTP slots etc. I shared my knowledge with them about online casinos and they were quick to write the info I gave them. First I told them to check out Casinomeister and recommended the 2 most casinos I play Videoslots and 32Red.

It just blew me away that no one knew what RTP is and even my friend who was with me struck up the conversation in the car on the way up and he even did not know what RTP stood for and he has been gambling 30 years.

The Ontario casinos are being privatized. At first, I thought this was great but my experience was better when OLG ran them all. I hear nothing but complaints about Woodbine, CasinoRama etc in how things have changed for the worst since they been taken over and Fallsview will have new owners starting this summer. Hope this is just tempory until everything falls into place.

I think we are really being taken for a ride here in Ontario and wish there was a way to view our opinions to OLG and push them to do better. But for now, I will continue to spend my money outside of Canada at casinos like Videoslots etc but I hope more and more people become aware of RTP and demand casinos to supply the best RTP to there players.

But Videoslots is not providing the best RTP to all players? I am SE at VS atm because I am doing a break from gambling. But VS SE is a bit longer because I am not sure if I can play there again with the RTP reduction, it seriously has a negative impact on my feelings. When you know something is worse than before the magic is "out", "gone", ...

For me the changes are heavy cuttings even if VS tells that they just reduced it, I never get spins from clash of spins (always got around 10 € from casino race per week), I never win something at rounders, always getting weekend booster mult. on the blue wheel, ... I even would give up rounder battles, clash of spins and even the few free battles that left (6 per day) for the old RTP. I just want the SNG Weekends, Weekend Booster and Fast Cashout - this is enough for me. But this is also the last time I write this because no matter what we write here VS will go their path. So this is my last post for now here in the thread, because I agree we repeated over and over again how bad the changes are and that we do not like them, I want to make this place not the next crying festival of 2019. We already have the politics which makes every normal thinking human cry.
 
I know in 2.5 years at VS i had a wagered amount in total of over $3 million. I guess now since they have stopped AU players its quite possibly put a dent in profits across sites and they are looking for ways to counter this.

Myself in a bit over 2 years before VS totally pulled out of AU,was on XP level 496. Each XP level is equivalent to EU10K wagering. That's AU$7.9Mil wagering. That's just two of us Aussies who have wagered over AU$10Mil. Add up all the other players and that's a lot of cash walking out the door. I reckon VS are merely trying to recoup those loses by reducing RTP now. The tax excuse imo is just that, an excuse.

I'm now playing elsewhere at a CM accredited casino. VS actually did me a favour. Least now I get 15% cash-back on my losses, and some very generous free chip comps.
 
Myself in a bit over 2 years before VS totally pulled out of AU,was on XP level 496. Each XP level is equivalent to EU10K wagering. That's AU$7.9Mil wagering. That's just two of us Aussies who have wagered over AU$10Mil. Add up all the other players and that's a lot of cash walking out the door. I reckon VS are merely trying to recoup those loses by reducing RTP now. The tax excuse imo is just that, an excuse.

I'm now playing elsewhere at a CM accredited casino. VS actually did me a favour. Least now I get 15% cash-back on my losses, and some very generous free chip comps.
Oh sounds good can you pm me the casino
 
Myself in a bit over 2 years before VS totally pulled out of AU,was on XP level 496. Each XP level is equivalent to EU10K wagering. That's AU$7.9Mil wagering. That's just two of us Aussies who have wagered over AU$10Mil. Add up all the other players and that's a lot of cash walking out the door. I reckon VS are merely trying to recoup those loses by reducing RTP now. The tax excuse imo is just that, an excuse.

I'm now playing elsewhere at a CM accredited casino. VS actually did me a favour. Least now I get 15% cash-back on my losses, and some very generous free chip comps.

I am at level 300 before I was kicked out by videoslots. They must have lost a lot of big depositors...
 
Reduced RTP's on some games or not, it's still 100 times better than being charged actual money to deposit funds on sites like Rizk. That sort of carry-on effectively reduces the RTP% on every game on the site in one swoop.
They don't charge anything for me. How much are they charging you? I doubt it comes close to the amount of money that gets sucked up by the 55% increased house edge on VS.
 
Reduced RTP's on some games or not, it's still 100 times better than being charged actual money to deposit funds on sites like Rizk. That sort of carry-on effectively reduces the RTP% on every game on the site in one swoop.
I'm not saying they will, but sometimes it just takes a pm to your mngr to waive thiose fees
 
Reduced RTP's on some games or not, it's still 100 times better than being charged actual money to deposit funds on sites like Rizk. That sort of carry-on effectively reduces the RTP% on every game on the site in one swoop.

They really haven't charged anything for transaction for long time, they used to but i think it's not allowed anymore, at least some markets, don't really know casinos who would charge for transactions:

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They really haven't charged anything for transaction for long time, they used to but i think it's not allowed anymore, at least some markets, don't really know casinos who would charge for transactions:

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Aspire Global still charge 2.5% on credit and debit cards, at least to UK customers. I thought this was forbidden now
 
Aspire Global still charge 2.5% on credit and debit cards, at least to UK customers. I thought this was forbidden now

AFAIK, UK for sure it should not be allowed to charge from your deposits.

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e: and as in article, it should be whole Europe at least. Not sure about casinos who operate from outside EU license.
 
They have UKGC and MGA licenses, and are based in Malta

Would really ask them to explain a little bit why they are doing it as many others (like mentioned Rizk) stopped it when this regulation came on. That should not be allowed to do, and they probably add it top of your deposit that you are charged deposit+2,5%? That i could make a little bet, should not be allowed.
 
Rizk only stopped after they were pulled up on here about it.

Aspire - do they charge for all deposits or just card ones? They can charge as long as it is on all methods, but they can't charge for only card payments.
 
But not everyone is an affilliate or VIP and has a "manager".
im none of the above but where able never hurts to build a relationship with the manager - that aside, talk to the rep; there's nothing to lose in the asking
 
Aspire - do they charge for all deposits or just card ones? They can charge as long as it is on all methods, but they can't charge for only card payments.
Stand corrected if this is the case @colinsunderland is much more educated in different policies, just remembered that many casinos took all fees away at some point quite fast . Great that somebody follow and study these this closely, appreciated.
 
Rizk only stopped after they were pulled up on here about it.

Aspire - do they charge for all deposits or just card ones? They can charge as long as it is on all methods, but they can't charge for only card payments.
Just on cards, and its not even a flat 'processing fee'. it's 2.5% on top of the deposit amount.
The other methods they use.. Neteller, Skrill and PaySafe are all free
 
Neil: Colin, there is a 2.5% processing charge on all deposits

Colin: thanks

Neil: On withdrawals there is no processing fee :)

Colin: is that on skrill etc too?

Neil: Yes


so they rip you off on all deposits not just cards :)
6-8 days for withdrawals too, wtf, why would anyone play there!
 
Neil: Colin, there is a 2.5% processing charge on all deposits

Colin: thanks

Neil: On withdrawals there is no processing fee :)

Colin: is that on skrill etc too?

Neil: Yes


so they rip you off on all deposits not just cards :)
6-8 days for withdrawals too, wtf, why would anyone play there!

Maybe different casinos, within the group, have different rules. CasinoLuck only charge on Cards
 
Maybe different casinos, within the group, have different rules. CasinoLuck only charge on Cards

Yep you're right
@CasinoLuck_Eric any comments?

Colin: can i check if you charge fees on deposits please?

Chris: yes that is correct 2.5%

Colin: is that on every method, skrill and other ewallets?

Chris: ewallets are not charged no

Colin: so just on cards? Thats illegal in the UK

Chris: we are not in the UK Colin sorry :(

Colin: I am though so it is illegal for you to charge a card surcharge to UK customers

Chris: we are governed by the UKGC and this is in the T&C's of the site Colin

Colin: where exactly in the T&C's please as I couldn't find it anywhere

Chris: your fins them at the bottom of the main page of the site

Colin: yes I did, and I searched them for deposit and couldn't find any mention of deposit fees

Chris: 7.3 You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.

Colin: that doesn't mention a deposit fee anywhere?

Colin: so despite you saying its in the terms and conditions, it actually isn't? Are you based within the EU?

Colin:
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Colin: When you pay for something in the EU using your credit or debit card, traders and banks cannot charge you an extra fee – also known as "surcharging" – just for using a particular card. This rule applies to all card purchases (in shops and online) made within your home country or in another EU country.

Chris: Colin, i am not a legal rep for the company i'm sorry i can not open your links to EU laws etc. if you wish to complain about our T&C's please email the manager on [email protected]

Colin: where are you actually based?

Chris: We, Aspire Global are based in Malta
 
Yep you're right
@CasinoLuck_Eric any comments?

Colin: can i check if you charge fees on deposits please?

Chris: yes that is correct 2.5%

Colin: is that on every method, skrill and other ewallets?

Chris: ewallets are not charged no

Colin: so just on cards? Thats illegal in the UK

Chris: we are not in the UK Colin sorry :(

Colin: I am though so it is illegal for you to charge a card surcharge to UK customers

Chris: we are governed by the UKGC and this is in the T&C's of the site Colin

Colin: where exactly in the T&C's please as I couldn't find it anywhere

Chris: your fins them at the bottom of the main page of the site

Colin: yes I did, and I searched them for deposit and couldn't find any mention of deposit fees

Chris: 7.3 You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.

Colin: that doesn't mention a deposit fee anywhere?

Colin: so despite you saying its in the terms and conditions, it actually isn't? Are you based within the EU?

Colin:
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Colin: When you pay for something in the EU using your credit or debit card, traders and banks cannot charge you an extra fee – also known as "surcharging" – just for using a particular card. This rule applies to all card purchases (in shops and online) made within your home country or in another EU country.

Chris: Colin, i am not a legal rep for the company i'm sorry i can not open your links to EU laws etc. if you wish to complain about our T&C's please email the manager on [email protected]

Colin: where are you actually based?

Chris: We, Aspire Global are based in Malta
And the other two from the original group on EveryMatrix (before Aspire ruined them), WildSlots and Next Casino
 
It sucks that most of the freerolls now are Play and Go, at least of those that give you freespins, so even lesser value due to the RTP being gimped.

In addition to this, I noticed yesterday when I signed up for the daily rebuy tournament in the afternoon, it used to be €850 guaranteed but it's been reduced to €750, on top of that they changed it so you can do 3 rebuys instead of just one! I didnt notice until I had used 1 rebuy thinking that was it, but boy I was wrong.
I ended up not using the 2 last rebuys, the prize was not worth it to spend €20 on for a slim chance of winning.-

So I can see they are trying every way to bring in extra cash.

I do like their wheels though, but that's about it at the moment.
 
Hey, I want it to be true. Then other countries may follow and everything will be better. The 2nd site I found was a legal firm. I am looking at your government and gambling authority now.
Some say proceeds or income and mean net, others mean gross. Its the nature of gambling.
A clear definition is usually found in the official legislation document.

I remembered this debate about the 18% Swedish tax being on net or gross profit.
Had another look and :

"You have to pay gambling tax on the proceeds for each taxation period, i.e. the difference between all stakes you have received and the total payouts you have made over the period. "

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That clears it in the most official way. It is a 18% tax on gross revenue like every other country.
A totally unreasonable and completely harmful taxation for the players.

Of course by now VS has lowered the RTP for all countries ..........
 
I remembered this debate about the 18% Swedish tax being on net or gross profit.
Had another look and :

"You have to pay gambling tax on the proceeds for each taxation period, i.e. the difference between all stakes you have received and the total payouts you have made over the period. "

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That clears it in the most official way. It is a 18% tax on gross revenue like every other country.
A totally unreasonable and completely harmful taxation for the players.

Of course by now VS has lowered the RTP for all countries ..........

It should also be noted i think, that this goes for everybody who has the license, and the vast majority has NOT reduced rtp for their players.
So i dont think all blame should be shifted onto the regulation.
Unless the majority of license-holders are bleeding money by having "normal" rtp, i would say the ones who have reduced it in response to the tax have done so out of greed rather than need.

Heres a list of who holds a license currently (93 licenses atm)
---->>
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<<----

Edit: As a sidenote: i hate the regulation and i want my quickspins and bonuses back.
 
It should also be noted i think, that this goes for everybody who has the license, and the vast majority has NOT reduced rtp for their players.
So i dont think all blame should be shifted onto the regulation.
Unless the majority of license-holders are bleeding money by having "normal" rtp, i would say the ones who have reduced it in response to the tax have done so out of greed rather than need.

Heres a list of who holds a license currently (93 licenses atm)
---->>
You do not have permission to view link Log in or register now.
<<----

Edit: As a sidenote: i hate the regulation and i want my quickspins and bonuses back.

The only reasonable tax is on net profit. There is no question about it.
A tax on gross profit will hurt the player always. For example, without it the good casinos would be able to give more cashback or include games with higher RTP.

How the casinos decide to handle the tax doesn't make the tax less harmful for the player.
 
Maybe (especially in Sweden where they like to see less people gambling and reduce harms by these regulations like ban bonuses etc..) one reason to take tax from GGR is make gambling less tempting by stopping players to make any "extra" deposit what wasn't planned but just because casino sent out nice promotion.

Also in UK promotions need to follow quite strict guidelines by ASA (?) or who ever, offers shouldn't create any urgency to make you deposit now or it's too late.. For some players these kind of promotions what players like as getting something extra, are one way to spend over their means when surprise email in your inbox trigger you to make "just one deposit" more even you didn't plan for it before next week.
 

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