Ahhh thanks, I was thinking that but I’m new to the forum and I’ve kind of given up now
It’s interesting, would they pay me out if it was £50k or call it irregular bet?Aye. The reply is apologetic, but ultimately - you paid for and got the service.
I agree that the looping around of the bet sizes is unfair and unethical - just as much as having "Max Bet" next to the spin button is, which some providers still do.
Have you got a lot of history with the casino? If it's an out-of-character spin, they might be amenable to reviewing again.
The other question is always - would you give them the money back if the £125.00 spin had won?
Yeah it’s this reason I hoped they would be a little lenient, I asked for several reviews, the responses weren’t in line with questions I had asked which is where my frustrations bore from. For example they said they would talk to the provider on how the scroll was done as the provider could see this element(ie I scrolled up), the response after was that the £125 was made, I kinda realised this when I lost £125, it wasn’t the question they were meant to go to the provider with. To be honest I asked for goodwill and got none, the main reason for the post is so others don’t do the same. Re bet limits, there is no difference between a bet limit on a slot on roulette, otherwise I’d happily set the slot limit too £3
They would have paid you, and therein lies the problem. If they refunded everyone who claimed to have made a mistake with the betsize they would end up getting so much abuse they would quickly change the rule.
We’ll never know Col . Completely agree with what your saying though re refund, however doesn’t mean too say they dont accommodate clear errors, dan’s point on the looping being unethical is the point
He did, but it doesn't really have any relevance to this problem with it being a different casino. Plus the player there is regular on here and no disrespect to the OP here, he isn't, and therefore the reps don't know him. Jan is also the best rep on here
He did, but it doesn't really have any relevance to this problem with it being a different casino. Plus the player there is regular on here and no disrespect to the OP here, he isn't, and therefore the reps don't know him. Jan is also the best rep on here
Thats not to say I don't have any sympathy for the OP, but as was pointed out, if he had won say £10k from it, Videoslots would have paid him without question, and if it got round you could do £100 bets at Videoslots and they will refund you, then it's a no lose situation for the player, and they would have hundreds of players complaining they 'accidently' hit the max bet button and can they get a refund
It clearly matters in the context to what I was replying. Seeing as you have started a PAB I imagine @maxd finds it a bit rude that you have ignored the rules on posting while it's ongoing, but like me, I suspect that not how you meant it.
I completely agree with you about it shouldn't scroll up like it does, just like there shouldn't be a max bet button on slots, or if there is, not right next to the start button like some do.Cancel please
yeah that was me. I was doing a minimum bet bonus hunt and on one of the games it set itself to a £100 spin. thats a huge difference from doing 10 pence spins. it was the manager or supervisor the guy above live chat that sorted it out within 5 minutes, he accepted that the bet was wrong and refunded the bet. This was without @L&L-Jan although he was happy with the result.
