ATTN: Casino Rep Accidental Max Bet Hell at 21Casino

ChopleyIOM

Hearthstone Addict
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So I did 'it' today and placed a max bet by accident, my first time ever, and it was a doozy!

£125 (!!!) gone at the press of a button on a slot called Trip Trap Troll at 21Casino. I was looking around providers I hadn't tried before and loaded this game in (so I wasn't familiar with the interface), if I'm entirely honest I don't quite know how I managed to do it, part of the problem is that the bet level 'rolls over', so if you click on the 'decrease bet' button to the minimum bet level of 25p, and then click the same button again, it then changes the bet to £125, and I think that's what I must have done.

I immediately opened up a Live Chat and the person I got was polite and helpful, and understood the problem, but apologetically informed me that all bets are final with no chance of a review or refund.

As you know I'm a low-roller, the biggest bets I've done at 21Casino were (IIRC) £1 when I was on the SUB, and since then I've only done minimum bets or up one level from minimum bets, so between 20p and 40p. As such the £125 spin is clearly a horrible mistake, but no joy on it being refunded. And yes I completely understand the counter-argument of 'Well what would you have done if you had landed a win? Given it back?'

So yes it's my fault and I should have been more careful, but still, ouch.

Just to show you what I mean, if you click on this button here down to the minimum bet level of 25p:

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And then you click on the same button one more time, this happens:

1600185023310.png

And I did indeed press spin and made a £125 spin.

The 25p spin I did afterwards was my 'what the fuck did I just do?' moment......

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johnnymcc1966

Senior Member
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Dec 12, 2017
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This is one of the things UKGC should be looking at instead of a lot of other trivial matters they seem to focus on. Credit to some casinos where games load at minimum stake level but many never do this. Its been a bugbear of mine for a while because it can not only drain your balance in one spin but gives the casino an excuse when you are on bonus money to void any pay out.
 

Bloatgoat

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I had the same a while ago. I auto-played a game on 20 euro a spin rather then the 2 euro i thought i was doing. Cash vanished in less then a minute lol. When i contacted support they gave me the "it's your responsibility" answer. So pay a bit more attention the next time.
 

ChopleyIOM

Hearthstone Addict
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Mar 25, 2012
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Yeah I'm not blaming anyone other than myself, I should have been more careful. The thing is I have loads of stuff open on my PC at once and was actually playing a game of Hearthstone at the same time too. Normally I get away with this perfectly well because I tend to play games I'm familiar with and pretty much get the bet level/autoplay/stop triggers set up on auto pilot.

Where this falls down of course is when you're loading a slot in from a provider you've never played before, which also has the 'gotcha' that the decrease bet button also functions as a MAX BET button if you press it one more time when you're at minimum bet.

I've loaded in slots from some other providers I've been playing recently, and none of them work that way, i.e. you can't 'overpress' the decrease bet button and then find yourself doing a £125 spin......
 

Kroffe

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Ive never managed to bet that high, but ive also made a couple big bets by mistake.
I like spinning on spacebar when playing manually, and Microgaming for some reason had the great idea that pressing spacebar means the person wants to change to maxbet.
Demolished my small deposit pretty quick.

But its a tricky situation, because as you said, what if you had hit something.

Ive seen people get refunded for mistakes like this, but its usually when a bonus is involved and a win wouldnt have counted anyway.
 

Siohmy

Experienced Member
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Aug 9, 2012
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Blighty
Ah yes, brings back memories of me doing the same thing albeit slightly differently for pretty much exactly the same max bet. Can’t remember the slot and I think it was Energy casino from memory (there is a post somewhere on the forum).

I do think it’s pretty poor to continually have the max bet right next to the start. I accidentally double clicked and was fractionally over the max bet on the first click. Unlikely? Sure. Impossible? Not at all. And to have that bet run to over £100 is inexcusable.
 

Siohmy

Experienced Member
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Just to add, and balance my post somewhat, most slots these days default at £2, many retain your previous play level and most have avoided the Max Bet next door to the start. A looping bet size however is pretty bad!
 

ChopleyIOM

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A looping bet size however is pretty bad!

Yes trying to 'retrace my steps' as it were I'm now quite sure that's what happened, it's totally my own fault for pressing SPIN on a £125 bet size, but I also think it's crap design that the button that has a primary function of DECREASE BET, also functions as INCREASE MY BET SIZE BY 5000% if you press it one more time when already at minimum bet - turning 25p into £125........
 

ChopleyIOM

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This happened to @Playford7 on all British jan sorted it but he did state something along the lines that it’s not something they generally do giving refunds involving new players especially as they have zero game history.

In fairness I'm not a new player at 21Casino now, I've made several deposits and withdrawals, and they'll have tens of thousands of spins on record for me.

IIRC I went up to £1 spins on the SUB due to it being quite a large SUB with a fairly hefty WR.

Since then I've made my usual straight £100 deposits and all my bets have been between 20p and 40p (maybe up to 50p?), so the £125 bet is clearly a terrible mistake and entirely unintentional.

I totally get that I'm not entitled to anything here, and I accept that the mistake was mine, but I maintain it's a really shitty bit of UI design! :)
 

Playford7

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In fairness I'm not a new player at 21Casino now, I've made several deposits and withdrawals, and they'll have tens of thousands of spins on record for me.

IIRC I went up to £1 spins on the SUB due to it being quite a large SUB with a fairly hefty WR.

Since then I've made my usual straight £100 deposits and all my bets have been between 20p and 40p (maybe up to 50p?), so the £125 bet is clearly a terrible mistake and entirely unintentional.

I totally get that I'm not entitled to anything here, and I accept that the mistake was mine, but I maintain it's a really shitty bit of UI design! :)
In all honesty I was given a pass as a member here and my bet history showed I never went anywhere near the accidental bet I placed ever in the history of me playing at the casino.

it was clear to see it was a error, I agree with you regarding ‘what if it hit’ but it didn’t..

I’d certainly ask the rep on here however as it’s a lot of money to lose on one spin yoU would never place anyhow judging by your bet history over the years.

anyone whom watches you here as I do will be aware those kind of stakes are not even in the realms of reality for you, contact the rep.

I would, It’s a blatant error and shitty interface that caused you to do that.
 

Buffalo Bill

Experienced Member
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uk
I once did this on rainbow riches years ago, max bet was £400, after 2 spins the not enough balance to place bet message popped up and my heart dropped out of my arse.
Never occurred to me to complain, but I wasn’t a member of any forums or anything at the time.
Still feel your pain, seems like a stitch up that keeping on pressing decrease bet can end up at a max bet spin.
 

Lemon

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Mar 14, 2017
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Skinton-on-sea
I've done this plenty of times, usually on a slot by some obscure game studio whose staking interface I'm not familiar with. Luckily I only play on VS and my max bet is set to £0.50, so these nefarious accidental spins always get bounced back.
Stake button behaviour should be standardised across all providers. There's no excuse for wrapping back around to the max bet other than to catch people out. It's not right; what are we talking - one or two lines of code to inhibit that? Fucking get it sorted :mad:
Perhaps an even more insidious trap is when some games also have the stake options on the autoplay/max loss panel, so when you click £20 you're not selecting 100 autospins at £0.20 a spin, oh no - you're changing stake to £20. I was caught out on that years ago and I think I played a slot on VS very recently that allowed the player to make the same sort of mistake.
As others have said (and I never waste an opportunity either) - the UKGCC should be listening to players' opinions such as these and doing something helpful, rather than imposing their own shite.
 

chiya

Senior Member
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Nov 7, 2012
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Happened to me once at VS, I think it was. Wasn't this high of a bet though, but as a lowroller still enough that I'd try my luck at complaining. Considering they have a rep here and all, thought just maybe I might get something but alas .. nothing. Well to be fair, VS do have a max allowed bet you can supposedly set in your profile, I just never knew about it.

Well there was also another time it happened at a bit more dubious casino. It happened during bonus funds too, the game was by iSoftBet and the betting wasn't very obvious. Where I thought I was selecting the bet size (0,50) I was selecting in fact, the coin size. As the spin breached the max bet rules, I immediately contacted the live chat. They basically told me that because i broke the rules I will not be able to cash out anything even if I can reach a point where I otherwise would, but that they would also not refund deposits. I know it was still my fault, but wtf :what:
 

shadow123

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Sorry to bore you yet again with my £1000 max bet play on a really shitty game at mecca years ago,they would not even consider refunding or compensation,even though i bet no one had ever played at that stake on that game.
Dont think there is any need for a max bet button,anywhere near the start is very dangerous.
I would think there is a case for considering a refund where the stake reverts to max if it is a decrease stake
button.
 

JGslots

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Remember when you could simply press the space bar on some MG slots on the viper client? Not sure if the UKGC ever put a stop to that or they changed it.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
My brother did something similar on reactoonz mobile, the mobile version png games autoplay allows selecting of stake, he selected '100' thinking it was 100 spins and did 8 £100 spins, the casino basically said tough titty. I would like to see the ability to restrict betsize on accounts to stop this kind of mistake I believe VS had something like this set up.
 
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