Baptism by Fire - success VeraJohn Casino giving it a go

[Tirilej]

That's pretty condescending.

Sometimes it may be best not to comment at all, especially if you can't be bothered reading the post because it's too long for you.

Just saying.

Please put me on ignore Azzurri and I will do the same with you.

I don't want you to be the reason for me getting banned from here.

 

[maphesto]

I tried to make chrbr's post easier to read, here it is:

Why I am against Vera&John becoming an accredited casino on CM

Dear Community,

I am a very rare poster here, I prefer browsing and reading, but in the case of V&J becoming an accredited site I decided to compose a thread. I am absolutely opposed of them becoming an accredited site here.
I have and had accounts with pretty much all sites which are accredited and apart from Vegas Palms Casino which screwed me out of 1050 € and 3Dice which screwed me out of much more (57 consecutive losing deposits lead me to leave for good due to suspected fraudulent activity on behalf of 3Dice)
I can confirm that being accredited here is really a seal of trust. I have had many issues and also disputes with accredited CM sites over the years but they were all ultimately solved apart from the two issues mentioned before.

Now to Vera & John. They have a great site, a vast selection of games, fast cashouts and the coin shop is a great idea. Why should they not be accredited? Because they behave unethically, give you false information and do everything so that it is to your disadvantage e.g. screw you out of money.
In my particular case I opened an account about 1-2 years ago. I deposited small (20 EUR), played myself up to 200 EUR, then I played BJ and lost 10 consecutive 20 EUR bets. That put me off and as first impression counts I asked the account to be closed. Last December I came home from a party, slightly drunk and surfed on Internet sometime 4 in the morning. I landed at V&J and couldn´t remember whether I had an account there.
I went on live chat and asked whether I had an account and gave them my full details. The operator told me I had a closed account and should simply reopen one.
I explicitly asked whether that is allowed and it was confirmed. The chat transcript I had mailed. So I opened an account, deposited 100 EUR and won 500 EUR which I cashed out happily. The money was on my account the next day, they didn´t even ask for docs. Fantastic, what an uncomplicated casino.
The next day I deposited around 300 EUR and cashed out close to 800 EUR which again was on my account the next day. Bank account, not ewallet, what a super payment provider (Trustly). I was becoming a real VJ fan.
The day after I deposited another 2-300 EUR and won 800 EUR which I cashed out. Very unfortunately V&J has a short pending period of a few hours.
I had asked for manual flushing, but they ignored this. After I logged back in to my V&J account strangely the funds were still there. Well I decided to give it another go and boosted it up to 1000 EUR when the games turned completely, but from one second to the next. I have to add I only play BJ, no slots, no other games only BJ.
I started losing 10-15 times in a row flatbetting, I 20, dealer 21, I 21, dealer BJ. The usual.
Well sadly I busted out which already upset me and I tried to contact support asking why flush hadn´t been done but chat was not available for me during the entire session. Well, as I was ahead I decided to redeposit and I deposited around 300 EUR chasing my non processed win. No chance, lost it in 15 minutes. I was on fire and wanted to continue as suddenly my deposit was rejected and I was locked out. I couldn´t reenter my account. Later I received email that I was locked out for multiaccounting. No Joke.

So after 2 days of heavy gambling multiple deposits and cashouts they decided to throw me out for multiaccounting and told me I was never allowed to play there aver again. Then a very lengthy email correspondence followed. It was pretty obvious that they were monitoring me during my play time and I openly accuse them of not processing my win, letting me deposit up to their internal limit and then locking me out. I however hat the chat transcript from when I signed up which showed that I specifically asked whether I could sign up again and the casino specifically allowed it. They tried to pull tricks with not having seen that it was a permanent ban etc. but that was all mumbo jumbo. I then asked them for processing of my win or at least a fraction as they had ignored my flush request.

Then I asked to have the funds returned which I deposited after having lost the 800 EUR as I had no chance to recuperate any losses. I alerted them that I was going to make a case at the lga about unethical business practice. What they then did really surprised me and shows what kind of place this is. They said they would not return any funds as I had a slight plus on their site anyway but my account was open to play as I wish and I could have any deposit limit I want. When I read that I flipped. I told them that the trust relationship between us is completely destroyed and I would never return to their site. This is simply totally unethical business practice, incompetence and greed. Unfortunately due to my busy schedule I never had the time to take this any further as my original intention was so I let them get away with it. Maybe some of you readers ask yourself what I actually want since I won (300 EUR plus).
Well, we all know that we lose more than we win. If we don´t have our occasional cashouts gambling can become an existential problem. Especially when you are on sites like 3Dice (57 losing deposits in a row, before I decided that when I reach 100, I won´t be able to pay the rent anymore so I jumped ship...but that is another story)

Casino players need their wins also and if fate decides to give you a slightly bigger win it´s fair enough, since over time it all evens out. 1 step ahead 2 steps backwards, the essence of gaming. Unfortunately it´s so much thrill so we prefer to ignore this. Before it gets to philosophical I want to emphasize that due to my experience I am totally opposed to Vera & John becoming accredited.
Accredited sites MUST have ethical business practices, must be competent and must be able to get fair solutions with players in case of disputes. Vera & John is a triple fail in all three disciplines, so I give them a clear THUMBS DOWN. Of course all of you are free to play and I wish everyone the best of luck and not such problems as I had them!
Thanks for reading my post.

 

[Azzurri]

Please put me on ignore Azzurri and I will do the same with you.

I don't want you to be the reason for me getting banned from here.

Not sure why I would be the reason for you getting banned?

I have no wishes to ignore you, as for the most part you have some good constructive posts to read, however, as you so politely advised me on occasions, I feel it necessary to pull you up when your comments may not be appropriate.

Weren't you the one who preached to me that we have to learn everyone has an opinion and we must not get upset at this and accept it?

Your comments in response to the other members post was quite rude and dismissive. You didn't even read the whole post, yet you read enough to know you didn't agree with their views, and instead of offering constructive criticism, you posted a condescending comment instead. This isn't fair to the other member who has taken the time to express their concerns, whether we agree or not. I didn't agree, yet I chose not to post at all, rather than be rude or dismissive of his concerns.

I'm just offering you some friendly constructive criticism so please don't get upset, as you once told me, it's best to accept not everyone's going to agree with your comments and we must be willing to accept constructive criticism. Unfortunately I read nothing constructive in your comments on this occasion. These are all your words not mine, so I assumed you could handle and accept my comments.

Perhaps not?

 

[syntynyt]

Please put me on ignore Azzurri and I will do the same with you.

I don't want you to be the reason for me getting banned from here.

i really want to put you on ignore list but no idea where is hidden this list or ignore button. i also don't want to be banned for your ignorance, this is why i didn't replied to your last pm at *that* time, because on this forum PRIVATE messages are reported and transformed in public messages and i try to keep mysself away from any reply to your posts but the best will be to found this ignore list and add you there for eternity of the forum.

 

[Azzurri]

i really want to put you on ignore list but no idea where is hidden this list or ignore button. i also don't want to be banned for your ignorance, this is why i didn't replied to your last pm at *that* time, because on this forum PRIVATE messages are reported and transformed in public messages and i try to keep mysself away from any reply to your posts but the best will be to found this ignore list and add you there for eternity of the forum.

Oh, so I wasn't the only one to receive one of 'those' interesting private messages? Lol, interesting.

Personally, I think tirilej means well, but as I have had to learn, so must she, not everyone's going to agree with us all the time.

She very politely spelt this out to me in a pm, however I chose to end the correspondence when she politely asked if I would allow her to outline what's wrong with me and how I need to change and act. I found that a little condescending in itself. I had a brain fade at the time, lost my temper, got banned, and learnt my lesson. I definitely didn't need a lecture or lesson on how to conduct myself from a complete stranger who doesn't know me, nor has no 'confirmed' authority on this forum.

As I said, I believe she means well, but as I was so repeatedly informed, we have to be able to take it if we want to give it.

Sorry if I hurt your pride tirilrej, but I was just trying to remind you of the helpful advice you once gave me.

 

[Tirilej]

i really want to put you on ignore list but no idea where is hidden this list or ignore button. i also don't want to be banned for your ignorance, this is why i didn't replied to your last pm at *that* time, because on this forum PRIVATE messages are reported and transformed in public messages and i try to keep mysself away from any reply to your posts but the best will be to found this ignore list and add you there for eternity of the forum.

Just go to my profile. On the left side you have a few options and one is to add me to the ignore list

I won't write more in this thread, but I can say that if anyone can take so much time to write down such a massive post as he did, then he can be respectful enough to make it readable.

 

[Azzurri]

Just go to my profile. On the left side you have a few options and one is to add me to the ignore list

I won't write more in this thread, but I can say that if anyone can take so much time to write down such a massive post as he did, then he can be respectful enough to make it readable.

Sorry tirilej but I have to disagree with your understanding of respect. Someone writing a long post without appropriate breaks does not constitute being disrespectful. Not taking the time to read someone's post for this reason alone, and then calling their comments unimportant in a condescending way, would constitute being disrespectful more so.

Like I said, I like that you care about this forum and want to self police it at times, however you can't pick and choose who you defend based on popularity, and you definitely don't sit above the law yourself because of it.

My father was a man who demanded respect from everyone, yet gave none in return to anyone including his wife and children. He died a lonely old man.

I'm just trying to offer you the same help you offered me, so I hope you can take it on board, or at least some parts, as I did your advice.

 

[syntynyt]

LMAO at this ignore list. i thought will be like on iMDB where ignore = disappear...
i quit this thread for now, sorry to VJ for offtopic.

 

[Finn]

Poor the one that even tries to get through that post.

Now I'm sure you're old enough to understand that if you want to say something important, then write it easy and short.
Well, I suppose it wasn't important then

Here is short version.

Couple years ago he deposited 20€, played BJ with large bet sizes, managed to get up to 200€, rather than cash out that 10x the deposit sum, he played until he lost it all. First impression is important, losing this 200 left bad first impression, getting up to 10x his deposit didn't leave good impression for whatever reason, so he requested his account to be closed.

Then he recently asked CS if he could make a new account and they said he could. He had some great sessions. Then he had another great session apparently pretty late at night. Then he logged in few hours later and noticed that the winnings hadn't been flushed. He cancelled the withdrawal and managed to increase his winnings from 800 to 1000, then he lost and tried to get to CS chat to complain about not flushing, but it was unavailable, which means that it was pretty late.

Then he kept on depositing and chasing his losses, until he was only 300€ up at VeraJohn. Then because he had previous account, which he had closed for no good reason, some security system or check tagged him and locked his account for some time.

Anyway flushing is not requirement for accreditation, and casinos are allowed to advertise manual flushing without it being instant 24/7, really few casinos and casino groups have 24/7 CS. Canceling your withdrawal and playing more might be profitable, like it was for him when he got from 800 to 1000, or not profitable like when he lost it all after that. If person likes to randomly close their accounts to express their rage when winning streak turns to losing streak, they should be prepared to run occasionally in to problems with security checks and systems.

 

[Vera&John]

I tried to make chrbr's post easier to read, here it is:

Why I am against Vera&John becoming an accredited casino on CM

Dear Community,

I am a very rare poster here, I prefer browsing and reading, but in the case of V&J becoming an accredited site I decided to compose a thread. I am absolutely opposed of them becoming an accredited site here.
I have and had accounts with pretty much all sites which are accredited and apart from Vegas Palms Casino which screwed me out of 1050 € and 3Dice which screwed me out of much more (57 consecutive losing deposits lead me to leave for good due to suspected fraudulent activity on behalf of 3Dice)
I can confirm that being accredited here is really a seal of trust. I have had many issues and also disputes with accredited CM sites over the years but they were all ultimately solved apart from the two issues mentioned before.

Now to Vera & John. They have a great site, a vast selection of games, fast cashouts and the coin shop is a great idea. Why should they not be accredited? Because they behave unethically, give you false information and do everything so that it is to your disadvantage e.g. screw you out of money.
In my particular case I opened an account about 1-2 years ago. I deposited small (20 EUR), played myself up to 200 EUR, then I played BJ and lost 10 consecutive 20 EUR bets. That put me off and as first impression counts I asked the account to be closed. Last December I came home from a party, slightly drunk and surfed on Internet sometime 4 in the morning. I landed at V&J and couldn´t remember whether I had an account there.
I went on live chat and asked whether I had an account and gave them my full details. The operator told me I had a closed account and should simply reopen one.
I explicitly asked whether that is allowed and it was confirmed. The chat transcript I had mailed. So I opened an account, deposited 100 EUR and won 500 EUR which I cashed out happily. The money was on my account the next day, they didn´t even ask for docs. Fantastic, what an uncomplicated casino.
The next day I deposited around 300 EUR and cashed out close to 800 EUR which again was on my account the next day. Bank account, not ewallet, what a super payment provider (Trustly). I was becoming a real VJ fan.
The day after I deposited another 2-300 EUR and won 800 EUR which I cashed out. Very unfortunately V&J has a short pending period of a few hours.
I had asked for manual flushing, but they ignored this. After I logged back in to my V&J account strangely the funds were still there. Well I decided to give it another go and boosted it up to 1000 EUR when the games turned completely, but from one second to the next. I have to add I only play BJ, no slots, no other games only BJ.
I started losing 10-15 times in a row flatbetting, I 20, dealer 21, I 21, dealer BJ. The usual.
Well sadly I busted out which already upset me and I tried to contact support asking why flush hadn´t been done but chat was not available for me during the entire session. Well, as I was ahead I decided to redeposit and I deposited around 300 EUR chasing my non processed win. No chance, lost it in 15 minutes. I was on fire and wanted to continue as suddenly my deposit was rejected and I was locked out. I couldn´t reenter my account. Later I received email that I was locked out for multiaccounting. No Joke.

So after 2 days of heavy gambling multiple deposits and cashouts they decided to throw me out for multiaccounting and told me I was never allowed to play there aver again. Then a very lengthy email correspondence followed. It was pretty obvious that they were monitoring me during my play time and I openly accuse them of not processing my win, letting me deposit up to their internal limit and then locking me out. I however hat the chat transcript from when I signed up which showed that I specifically asked whether I could sign up again and the casino specifically allowed it. They tried to pull tricks with not having seen that it was a permanent ban etc. but that was all mumbo jumbo. I then asked them for processing of my win or at least a fraction as they had ignored my flush request.

Then I asked to have the funds returned which I deposited after having lost the 800 EUR as I had no chance to recuperate any losses. I alerted them that I was going to make a case at the lga about unethical business practice. What they then did really surprised me and shows what kind of place this is. They said they would not return any funds as I had a slight plus on their site anyway but my account was open to play as I wish and I could have any deposit limit I want. When I read that I flipped. I told them that the trust relationship between us is completely destroyed and I would never return to their site. This is simply totally unethical business practice, incompetence and greed. Unfortunately due to my busy schedule I never had the time to take this any further as my original intention was so I let them get away with it. Maybe some of you readers ask yourself what I actually want since I won (300 EUR plus).
Well, we all know that we lose more than we win. If we don´t have our occasional cashouts gambling can become an existential problem. Especially when you are on sites like 3Dice (57 losing deposits in a row, before I decided that when I reach 100, I won´t be able to pay the rent anymore so I jumped ship...but that is another story)

Casino players need their wins also and if fate decides to give you a slightly bigger win it´s fair enough, since over time it all evens out. 1 step ahead 2 steps backwards, the essence of gaming. Unfortunately it´s so much thrill so we prefer to ignore this. Before it gets to philosophical I want to emphasize that due to my experience I am totally opposed to Vera & John becoming accredited.
Accredited sites MUST have ethical business practices, must be competent and must be able to get fair solutions with players in case of disputes. Vera & John is a triple fail in all three disciplines, so I give them a clear THUMBS DOWN. Of course all of you are free to play and I wish everyone the best of luck and not such problems as I had them!
Thanks for reading my post.

Hi maphesto,

Thank you for your comment. I'd like to look into your case and discuss it with our team. Please can you send me a private message with your email address so that I can investigate your case.

Thank you.

 

[Finn]

Hi maphesto,

Thank you for your comment. I'd like to look into your case and discuss it with our team. Please can you send me a private message with your email address so that I can investigate your case.

Thank you.

maphesto had no issues with you, he just added paragraphs to chrb's post to make it more readable. The original post by chrbr is on the page 10 of this thread.

https://www.casinomeister.com/forums/threads/verajohn-casino-giving-it-a-go.61968/

 

[Azzurri]

Hey V&J,

That wasn't maphesto's complaint, he was just editing the original post created by chrbr.

Just a heads up.

Looks like Finn was quicker on the keyboard than me, lol.

 

[maphesto]

I thought I was pretty clear with the text colour.

As pointed out by the two gentlemen above, I only made chrbr's post easier to read! I have no issues at all with you, besides my bad luck. :sob:

 

[Vera&John]

Dear Community,

I am a very rare poster here, I prefer browsing and reading, but in the case of V&J becoming an accredited site I decided to compose a thread. I am absolutely opposed of them becoming an accredited site here. I have and had accounts with pretty much all sites which are accredited and apart from Vegas Palms Casino which screwed me out of 1050 € and 3Dice which screwed me out of much more (57 consecutive losing deposits lead me to leave for good due to suspected fraudulent activity on behalf of 3Dice) I can confirm that being accredited here is really a seal of trust. I have had many issues and also disputes with accredited CM sites over the years but they were all ultimately solved apart from the two issues mentioned before.

Now to Vera & John. They have a great site, a vast selection of games, fast cashouts and the coin shop is a great idea. Why should they not be accredited? Because they behave unethically, give you false information and do everything so that it is to your disadvantage e.g. screw you out of money.
In my particular case I opened an account about 1-2 years ago. I deposited small (20 EUR), played myself up to 200 EUR, then I played BJ and lost 10 consecutive 20 EUR bets. That put me off and as first impression counts I asked the account to be closed. Last December I came home from a party, slightly drunk and surfed on Internet sometime 4 in the morning. I landed at V&J and couldn´t remember whether I had an account there. I went on live chat and asked whether I had an account and gave them my full details. The operator told me I had a closed account and should simply reopen one. I explicitly asked whether that is allowed and it was confirmed. The chat transcript I had mailed. So I opened an account, deposited 100 EUR and won 500 EUR which I cashed out happily. The money was on my account the next day, they didn´t even ask for docs. Fantastic, what an uncomplicated casino. The next day I deposited around 300 EUR and cashed out close to 800 EUR which again was on my account the next day. Bank account, not ewallet, what a super payment provider (Trustly). I was becoming a real VJ fan. The day after I deposited another 2-300 EUR and won 800 EUR which I cashed out. Very unfortunately V&J has a short pending period of a few hours. I had asked for manual flushing, but they ignored this. After I logged back in to my V&J account strangely the funds were still there. Well I decided to give it another go and boosted it up to 1000 EUR when the games turned completely, but from one second to the next. I have to add I only play BJ, no slots, no other games only BJ. I started losing 10-15 times in a row flatbetting, I 20, dealer 21, I 21, dealer BJ. The usual. Well sadly I busted out which already upset me and I tried to contact support asking why flush hadn´t been done but chat was not available for me during the entire session. Well, as I was ahead I decided to redeposit and I deposited around 300 EUR chasing my non processed win. No chance, lost it in 15 minutes. I was on fire and wanted to continue as suddenly my deposit was rejected and I was locked out. I couldn´t reenter my account. Later I received email that I was locked out for multiaccounting. No Joke.
So after 2 days of heavy gambling multiple deposits and cashouts they decided to throw me out for multiaccounting and told me I was never allowed to play there aver again. Then a very lengthy email correspondence followed. It was pretty obvious that they were monitoring me during my play time and I openly accuse them of not processing my win, letting me deposit up to their internal limit and then locking me out. I however hat the chat transcript from when I signed up which showed that I specifically asked whether I could sign up again and the casino specifically allowed it. They tried to pull tricks with not having seen that it was a permanent ban etc. but that was all mumbo jumbo. I then asked them for processing of my win or at least a fraction as they had ignored my flush request. Then I asked to have the funds returned which I deposited after having lost the 800 EUR as I had no chance to recuperate any losses. I alerted them that I was going to make a case at the lga about unethical business practice. What they then did really surprised me and shows what kind of place this is. They said they would not return any funds as I had a slight plus on their site anyway but my account was open to play as I wish and I could have any deposit limit I want. When I read that I flipped. I told them that the trust relationship between us is completely destroyed and I would never return to their site. This is simply totally unethical business practice, incompetence and greed. Unfortunately due to my busy schedule I never had the time to take this any further as my original intention was so I let them get away with it. Maybe some of you readers ask yourself what I actually want since I won (300 EUR plus). Well, we all know that we lose more than we win. If we don´t have our occasional cashouts gambling can become an existential problem. Especially when you are on sites like 3Dice (57 losing deposits in a row, before I decided that when I reach 100, I won´t be able to pay the rent anymore so I jumped ship...but that is another story) Casino players need their wins also and if fate decides to give you a slightly bigger win it´s fair enough, since over time it all evens out. 1 step ahead 2 steps backwards, the essence of gaming. Unfortunately it´s so much thrill so we prefer to ignore this. Before it gets to philosophical I want to emphasize that due to my experience I am totally opposed to Vera & John becoming accredited. Accredited sites MUST have ethical business practices, must be competent and must be able to get fair solutions with players in case of disputes. Vera & John is a triple fail in all three disciplines, so I give them a clear THUMBS DOWN. Of course all of you are free to play and I wish everyone the best of luck and not such problems as I had them! Thanks for reading my post.

Hi chrbr,

Thank you for your comment. I'd like to look into your case and discuss it with our team. Please can you send me a private message with your email address so that I can investigate your case.

Thank you.

 

[Leoantho]

Recently switched over to V&J from another casino, have had nothing but a great time so far with them. I would like to see a way to flush your winnings though, I tried asking live chat to flush one of my withdrawals but they thought I meant cancel the pending withdrawal so just left it at that. Not a big deal breaker but I would like to see a way to flush, I'm the kind of person who tends to cancel/reverse withdrawal a lot being a bad thing for me.

Overall though loving the casino and will be a regular there from now.

 

[Vera&John]

Recently switched over to V&J from another casino, have had nothing but a great time so far with them. I would like to see a way to flush your winnings though, I tried asking live chat to flush one of my withdrawals but they thought I meant cancel the pending withdrawal so just left it at that. Not a big deal breaker but I would like to see a way to flush, I'm the kind of person who tends to cancel/reverse withdrawal a lot being a bad thing for me.

Overall though loving the casino and will be a regular there from now.

Hi Leoantho,

Thank you for your feedback on your experience at Vera&John, we are glad to know it's been a positive one.

In regards to your 'flush' query, I have checked with our Payments team and this is unfortunately not a facility we currently offer at the casino. We are a casino that listens to our players requests and appreciate this type of feedback so the team have said they will take your request on-board and will consider implementing it.

Thank you for playing at Vera&John.

 

[FavoPlayer]

Hi V&J,

When you are planning to add Skrill as withdrawal method?

I know that I can withdraw to Skrill, but need to contact support with request. Just wondering why this method still not added.

 

[Vera&John]

Hi V&J,

When you are planning to add Skrill as withdrawal method?

I know that I can withdraw to Skrill, but need to contact support with request. Just wondering why this method still not added.

Hi FavoPlayer

Thank you for your query.

I can confirm that the Skrill withdrawal upgrade has taken place and you can now use the withdrawal method directly from the site.

Have you encountered a problem with this method recently? If so, please send me a private message with your email address so we can look into it and address it.

Thank you for playing at Vera&John.

 

[Vera&John]

Sorry V&J but I deleted it as soon as I read it. If I get another I'll be sure to save it and send it to you. Like I said it's not a huge deal, I just think you guys are better than that and wanted to bring it to your attention. It won't stop me playing at your site again.

Hi Azzurri

Sending players misleading emails is definitely not something we want to do. Our email offers should inspire you to play at the casino and not to deceive or upset you. We will ensure the communication you receive is honest and relevant.

Thank you for playing at Vera&John.

 

[Vera&John]

Hi chrbr,

Thank you for your comment. I'd like to look into your case and discuss it with our team. Please can you send me a private message with your email address so that I can investigate your case.

Thank you.

Hi chrbr,

This is a very serious matter that we would like to address although we will need your account details/email address in order to investigate the case further. Please forward them via private message at your earliest convenience.

We are sorry that your experience at our casino ended negatively, but we hope to address this issue with your assistance.

Thanking you in advance.

 

[Vera&John]

Dear Community,

I am a very rare poster here, I prefer browsing and reading, but in the case of V&J becoming an accredited site I decided to compose a thread. I am absolutely opposed of them becoming an accredited site here. I have and had accounts with pretty much all sites which are accredited and apart from Vegas Palms Casino which screwed me out of 1050 € and 3Dice which screwed me out of much more (57 consecutive losing deposits lead me to leave for good due to suspected fraudulent activity on behalf of 3Dice) I can confirm that being accredited here is really a seal of trust. I have had many issues and also disputes with accredited CM sites over the years but they were all ultimately solved apart from the two issues mentioned before.

Now to Vera & John. They have a great site, a vast selection of games, fast cashouts and the coin shop is a great idea. Why should they not be accredited? Because they behave unethically, give you false information and do everything so that it is to your disadvantage e.g. screw you out of money.
In my particular case I opened an account about 1-2 years ago. I deposited small (20 EUR), played myself up to 200 EUR, then I played BJ and lost 10 consecutive 20 EUR bets. That put me off and as first impression counts I asked the account to be closed. Last December I came home from a party, slightly drunk and surfed on Internet sometime 4 in the morning. I landed at V&J and couldn´t remember whether I had an account there. I went on live chat and asked whether I had an account and gave them my full details. The operator told me I had a closed account and should simply reopen one. I explicitly asked whether that is allowed and it was confirmed. The chat transcript I had mailed. So I opened an account, deposited 100 EUR and won 500 EUR which I cashed out happily. The money was on my account the next day, they didn´t even ask for docs. Fantastic, what an uncomplicated casino. The next day I deposited around 300 EUR and cashed out close to 800 EUR which again was on my account the next day. Bank account, not ewallet, what a super payment provider (Trustly). I was becoming a real VJ fan. The day after I deposited another 2-300 EUR and won 800 EUR which I cashed out. Very unfortunately V&J has a short pending period of a few hours. I had asked for manual flushing, but they ignored this. After I logged back in to my V&J account strangely the funds were still there. Well I decided to give it another go and boosted it up to 1000 EUR when the games turned completely, but from one second to the next. I have to add I only play BJ, no slots, no other games only BJ. I started losing 10-15 times in a row flatbetting, I 20, dealer 21, I 21, dealer BJ. The usual. Well sadly I busted out which already upset me and I tried to contact support asking why flush hadn´t been done but chat was not available for me during the entire session. Well, as I was ahead I decided to redeposit and I deposited around 300 EUR chasing my non processed win. No chance, lost it in 15 minutes. I was on fire and wanted to continue as suddenly my deposit was rejected and I was locked out. I couldn´t reenter my account. Later I received email that I was locked out for multiaccounting. No Joke.
So after 2 days of heavy gambling multiple deposits and cashouts they decided to throw me out for multiaccounting and told me I was never allowed to play there aver again. Then a very lengthy email correspondence followed. It was pretty obvious that they were monitoring me during my play time and I openly accuse them of not processing my win, letting me deposit up to their internal limit and then locking me out. I however hat the chat transcript from when I signed up which showed that I specifically asked whether I could sign up again and the casino specifically allowed it. They tried to pull tricks with not having seen that it was a permanent ban etc. but that was all mumbo jumbo. I then asked them for processing of my win or at least a fraction as they had ignored my flush request. Then I asked to have the funds returned which I deposited after having lost the 800 EUR as I had no chance to recuperate any losses. I alerted them that I was going to make a case at the lga about unethical business practice. What they then did really surprised me and shows what kind of place this is. They said they would not return any funds as I had a slight plus on their site anyway but my account was open to play as I wish and I could have any deposit limit I want. When I read that I flipped. I told them that the trust relationship between us is completely destroyed and I would never return to their site. This is simply totally unethical business practice, incompetence and greed. Unfortunately due to my busy schedule I never had the time to take this any further as my original intention was so I let them get away with it. Maybe some of you readers ask yourself what I actually want since I won (300 EUR plus). Well, we all know that we lose more than we win. If we don´t have our occasional cashouts gambling can become an existential problem. Especially when you are on sites like 3Dice (57 losing deposits in a row, before I decided that when I reach 100, I won´t be able to pay the rent anymore so I jumped ship...but that is another story) Casino players need their wins also and if fate decides to give you a slightly bigger win it´s fair enough, since over time it all evens out. 1 step ahead 2 steps backwards, the essence of gaming. Unfortunately it´s so much thrill so we prefer to ignore this. Before it gets to philosophical I want to emphasize that due to my experience I am totally opposed to Vera & John becoming accredited. Accredited sites MUST have ethical business practices, must be competent and must be able to get fair solutions with players in case of disputes. Vera & John is a triple fail in all three disciplines, so I give them a clear THUMBS DOWN. Of course all of you are free to play and I wish everyone the best of luck and not such problems as I had them! Thanks for reading my post.

Hi chrbr,

This is a very serious matter that we would like to address although we will need your account details/email address in order to investigate the case further. Please forward them via private message at your earliest convenience.

We are sorry that your experience at our casino ended negatively, but we hope to address this issue with your assistance.

Thanking you in advance.

 

[wewewewewe]

Errors

Many errors today at MG slots

Internal error...pages

Spins taking ages...pfff

 

[Vera&John]

Many errors today at MG slots

Internal error...pages

Spins taking ages...pfff

Hi Atomix9,

Thank you for advising us of the problem. Please send me a private message with your email address so that our support team can look into it.

 

[ecopac]

Here's my 10 pence worth...

I have played here a fair bit and honestly it's one of the best casino's I've played at. Lovely looking site, good rewards and the withdrawals are quicker than anywhere I have ever played at.

Certainly one of my top 3 regular casinos to play at now.

 

[Casinomeister]

Well besides chrbr's dissension, are there any naysayers to upgrading VeraJohn to Accredited? If so, speak up. As far as I can tell the majority is in the "yea" mode; there aren't any disqualifying issues.