Baptism by Fire - success Fortune Legends is giving it a go!

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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

jumboshrimp

Experienced Member
PABinit
MM
Joined
Aug 16, 2014
Location
Ontario
It looks pretty decent. No bonus casino with cashback. Might be frivolous rewards later. Welcome offer is $30 CAD for 20 fs in Starburst but I can't find the value?

Are there any sister casinos?
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Hi guys,

Thanks for the nice words! :)

I will be assisting everyone through the site and let me know please if you have any questions and I will be replying as soon as I possibly can.

Ill reply to a few questions or statements made already in a summary post of how everything works at Fortune Legends!

At Fortune Legends you can make sure you will be treated in the right manner, we are a team of casino players who were tired of confusing terms and conditions and bonuses in general as this tend to always make room for errors or confusion. We will always be fair and transparent as it should be fun playing Casino!

@jumboshrimp Hence we don’t have any bonuses (with wagering requirements). All our rewards are based on 100% wagering free in everything we do.

To start off with, our welcome offer are a bit different per market but if we take from the English site, we have the below,

• Deposit €20 - €49.99: Receive 20 Spins
• Deposit €50 or over and receive 55 Spins

The spins are worth €0.20 each, more terms and conditions can be found to see different currencies. Promotion page: https://www.fortunelegends.com/en/promotions/casino-freebet

We can confirm, Fortune Legends does not have any sister Casino at the moment.

Whats our concept?
We have cashback system which rewards everyone on turnover, not on losses. And there is no limit, we had a customer who deposited around €500, managed to wager quite a lot and got rewarded with €649 in cashback, everything in real time and you can even cash out within the game on desktop.

@danofthewibble In regards to the Book of Dead concept, what we are doing we are giving back 1% on every spin on the turnover which basically increases the return to the player, this is transferred straight to the Vault in real time. So we are taking a 1% less cut on the game to give the best experience there is on the Book of Dead slot.

@danofthewibble, @sapit222 Thank you for interest!
Please note we are not in the UK or any other licensed markets in Europe so far, but this is something we may consider in future.

Any feedback we are really grateful to get and will make sure to make changes if something is not clear enough, as we are here for our players with being transparent.


We wish everyone a pleasant evening!

/Fortune Legends Team
 
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Ziezoo

Newbie member
Joined
Aug 7, 2018
Location
NORWAY
They have a Ok selection of games.
An ok free spin offer, 55 freespins.
And a Ok cashback, i wagered about 1600eur and got 12 eur BACK.

What i dont like is slow support, the verification process takes many days,
The support are super slow and not much help in. If you deposit whit paysafe card, you cant cash out...

I
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Hello @Ziezoo

Thanks a lot for your honest feedback, we do appreciate it.

We are sorry to hear that you did not have a great experience with our Support team and our Payments services.

In regards to the payments, our Payments and Fraud team only works Monday to Friday, this is why verification and withdrawals can take a bit longer. I would also like to point out that Paysafe Card users CAN cash out, all you need to do is create a Paysafe Card account.

Regarding the support, I'm sorry that you had this bad experience however if you let me look into your case I will happily assist you, if you can PM me the registered email address I will check it straight away, rest assured that we are always looking to improve and hence I would like to know more about your contact with support so I can make sure we improve upon things.

I hope this message clarifies everything and please do contact us if you need anything else or answer here in this thread. Have a great Monday!
 
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Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
PABinit
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Dec 20, 2016
Location
Earth
I think they are solid and a good casino based on first impressions. Best of luck with your baptism!
 

Panasony

Full Member
PABnonaccred
Joined
Mar 9, 2016
Location
Internet
First impression here very good. Good selection of slots, but they should improve the variety of (my favourite game) blackjack providers. The instant wager free cashback is unbeatable(!). To see the real time rapid increase of the cashback bank ("Vault") is very satisfying.

Emailed them KYC documents along with some questions late last night, and had prompt answers early this (Saturday) morning. Followed up with a question regarding a minor malfunction to their Responsible Gaming tools. Excited to see how this is handled. Responsible gaming is The crucial aspect of a casino imo.

Casinomeister's review indicates 24 hours cash out time, thats quite fast, and is less important anyway when they offer lock withdrawals.

Good luck in BBF Fortune Legends, youre the kind of casino I hope will make it!
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Hello Panasony!

Thank you very much for your feedback, we are very happy to hear that your experience with us has been this good so far.

Regarding your Blackjack request, we are striving to have a quality portfolio of games which includes top providers. Could you please let me know which Blackjack Tables you would like to see on offer or your favorite provider is so we can look into it?

In regards to your Responsible Gaming query, please send me your registered email address in a PM so I can follow up and make sure its being tackled in the right way

Thanks again and have a great week!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
FTR: I have been advised that Fortune Legends is not part of the EveryMatrix white label network, they have their own license and are connected to EM only through their use of the games engine. That being the case players should note that self-exclusion (SE) at Fortune Legends is being handled by Fortune Legends directly per section 29.3 of the Terms:
29.3. Self-exclusion ... we provide a self-exclusion facility which can be activated by contacting support@fortunelegends.com.
 

Panasony

Full Member
PABnonaccred
Joined
Mar 9, 2016
Location
Internet
Regarding your Blackjack request, we are striving to have a quality portfolio of games which includes top providers. Could you please let me know which Blackjack Tables you would like to see on offer or your favorite provider is so we can look into it?

Microgaming tables is a must! All of them, like the Spanish 21 and Double Exposure variants :) As many providers as possible :)
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Hello Panasony!

Your feedback is very valuable for us! We will do our best to enlarge our variety of blackjack and table games in the nearest future and we will keep those games you mentioned in mind ;)

Thank you for reaching us and letting us know your opinion!

Stacy /Fortune Legends
 

Clownesk

Full Member
Joined
May 10, 2015
Location
Germany
"All methods have a minimum $50 / €50 / or currency equivalent
NOTE: Requested withdrawal amounts that are below the minimum sums listed above will not be processed."

Well, this casino seems to be no option for low rollers. I really don`t get how it can be legal to absolutely refuse any payments below 50 Euro - which is a lot of money - without offering any option (e. g. by charging a fee).
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Dear Clownesk,

Thank you very much for your feedback! Please rest assured that we will look into this matter as suggested and please feel free to keep giving us more feedback about any other issues you consider relevant.

Have a great week!

Stacy / Fortune Legends
 

Lacoste2020

Banned User
Joined
Jul 17, 2019
Location
Mayence
FTR: I have been advised that Fortune Legends is not part of the EveryMatrix white label network, they have their own license and are connected to EM only through their use of the games engine. That being the case players should note that self-exclusion (SE) at Fortune Legends is being handled by Fortune Legends directly per section 29.3 of the Terms:

The point is, that Fortune Legends should react proactively if "responsible gambling" is important to FL. EM provides the information about SE to the customers of FL. This means, that FL can (theoretically) also receive this kind of informations. This is also what they write in their data protection regulations.

Best,
Lacoste2020
 

Slottery

Meister Member
PABnoaccred
MM
Joined
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Location
Malta
Don't see any reason why FL should start to check possible SE:S with all companies they are dealing with... It's not that hard to SE from their site if willing to be SE:d.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The point is, that Fortune Legends should react proactively if "responsible gambling" is important to FL. EM provides the information about SE to the customers of FL. This means, that FL can (theoretically) also receive this kind of informations. This is also what they write in their data protection regulations.

Best,
Lacoste2020

FL has a clearly stated SE procedure. They, like many other casinos, are free to do so and are perfectly within their rights to expect their customers to follow the procedures accordingly. If those procedures are at fault then by all means they deserve a critical going-over. Otherwise they stand and should be respected.

What the casino does above and beyond that is up to them but expecting the casino to chase down info on players __outside__ of the player's activity at their casino is pretty suspect. Also, it's quite easy to fall afoul of the GDPR rules doing so. All in all it's likely not nearly as trivial an effort as you seem to think.
 

Lacoste2020

Banned User
Joined
Jul 17, 2019
Location
Mayence
FL has also a clearly data privacy policy on its website:

In German:
"Darüber hinaus geben wir Ihre persönlichen Daten (wie Name, Vorname, Geburtsdatum, Adresse, E-Mail-Adresse, Telefonnummer) an unsere Dienstleister weiter, um KYC-Prüfungen, Betrugsprävention oder Spielerschutz zu gewährleisten."

In English:
"Also, we share your personal data (like your name, surname, date of birth, address, email address, phone number) with our service providers for KYC checks, fraud prevention or player protection"

(see No. 4.2. -
You do not have permission to view link Log in or register now.
)

Thus, there should be no two opinions or convulsive attempts to defend one side or the other. The wording is very clear.
 

BetInfoTips

Newbie member
Joined
Jan 31, 2020
Location
Hungary
My experience with this casino:
1.
The website is full of lots of bugs. I was forced to play from a Chrome browser.
2. Good thing is all time cash back, useful, and fair.
3. I didn't have a problem with my payment until my first withdraw. The following error was made by my page when initiating my second withdraw:
MONEYMATRIX_13000] We apologize, but we are unable to process your transaction at this time, please contact Customer Support for further assistance
Understand why this is a problem: All casinos withdraw after a KYC check. It's okay! No documents were requested for my first withdraw. You wrote this error at the second withdraw. So I had no chance to get into the withdraw queue!
4. Customer service is terribly slow and incomprehensible. I requested my information and sent a bank statement last month. It was written no older than two weeks !!! What ??? Why not? The bank does not send a statement weekly, just monthly. I sent my Virtual Card photographed from Revolut. They didn't accept it. I only use a virtual card on the internet. I don't use the physical card on the internet!
5. Overall, what was positive for me was the first deposit with 55 wagerfree freespin and cashback. Incidentally, this casino also follows the same disgusting process as most noname brands: Directly draws the time frame to give the player back their money. Because if my money goes into the payout queue, I won't start playing it again the next night.

Because of this direct slowness and injustice, this casino has lost a person who would have been a regular visitor. Worth Fortune Legends? :) Pathetic!

I can't recommend this kind of casino to anyone, where they pay off their payout time directly and it's so slow customer service or any kind of administration! I have requested a final account closure from the casino.

I can verify the above by contacting customer support. My statements are not false!
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Dear @BetInfoTips ,

Thank you very much for your feedback, please rest assured that we take every comment and suggestion into account. Could you please specify which bugs so that our tech team would look into it?

Regarding your withdrawal and the verification process, I am going to send you a private message because I would like to help you further and get to the root of the issue. I hope this is ok for you.

Thanks and regards,

Fortune Legends/ Stacy
 

BetInfoTips

Newbie member
Joined
Jan 31, 2020
Location
Hungary
Dear @BetInfoTips ,

Thank you very much for your feedback, please rest assured that we take every comment and suggestion into account. Could you please specify which bugs so that our tech team would look into it?

Regarding your withdrawal and the verification process, I am going to send you a private message because I would like to help you further and get to the root of the issue. I hope this is ok for you.

Thanks and regards,

Fortune Legends/ Stacy

Hello Stacy,

Of course, i help with you. In a private message, I will be happy to send you what mistakes I thought I would discover.
 
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