Baptism by Fire - success Fortune Legends is giving it a go!

[StacyMalta]

Hello Stacy,

Of course, i help with you. In a private message, I will be happy to send you what mistakes I thought I would discover.

I have just sent you a private reply, please have a look

 

[vnk207]

Well... here is my review, not a very positive one..
About the offers etc, no wagering, great.

I deposited 20€ with paysafecard code (NOT logged in to psc account with deposit because i dont have one)

What was (IS) not great:

First error: Made first deposit and played a while then withdrawal 50€ to Trustly (at that moment i only saw 2 withdraw options: Trustly or bank account. I choosed trustly. Completed the trustly withdraw and after last step i came back to the game i was playing and get a popup: transaction error. Well it was a minor bug because the withdrawal was still pending in my account.

Second error:
Then i wanted to go from netent to btg slot, slot wouldnt open, kept loading. Can happen. Then i thought lets try MG, same problem.. I get little frsutrated. Contacted chat and they wanted to give me standard things, like clean cache, other browsers etc. I said at the beginning; it isnt a problem on my end, its at the coding or something. (very much errors in chrome's webdev console tab). Than i thought well, lets go back to netent, that wouldnt load anymore either. Closed the browser etc. Tried again and netent did load at least again. Then want to try btg again, no luck.

Third error frustration:
Withdrawal was declined and money back in account. Support gave me the reason i only can withdraw to Paysafecard. I say i do net even have a psc account, he suggested i should make one. Im a gambler for years and ever when i deposited with psc and there were withdraw method limitations, it always had to be bank transfer or trustly. Well this i explained to them and they say its in out terms and conditions. Well, that i believe, i didnt read all that. Godd*&&*# i dont want a PSC account because it isnt a e-wallet for me, just a deposit method. I hope someone surprise me after my post that theyre wrong. But that wont be the case i think.

I now have still 140€ left in my account and i honestly can use my winnings very good in my financial situation, but now i am frustrated enough to lose it all and play there never again.

Please cheer me up and tell me a psc account is the best there is and they pay withdrawals to bank accounts with lightning speed!

:axeman2::axeman2:

 

[vnk207]

Just what i expected happened. wat een k*ankerbende

 

[BetInfoTips]

Well yeah. I encountered a lot of errors on the website. In bulk. I've said a few things to Stacy, I thought I'd be so loyal. What you are describing, unfortunately, really refers to the unpreparedness and inadequacy of support. Not to mention the shortcomings of the website. I don't think it should have started the casino that way, even though it looks promising. She should have gone through quite a few test phases. I know that deposit bridges can only be tested live, but the other bugs on the website could also have been tested in beta.

 

[StacyMalta]

Dear vnk207,

First of all, I would like to thank you for your feedback. I have just escalated your comments about bugs, etc to our tech team.

Regarding your withdrawal, I understand your frustration but, as per our general rules, if a deposit method has the possibility to be linked to the same withdrawal method, this is how we like to process the withdrawals in order to close the loop.

In any case, if you wish please send me a private message with your name and registered email address and I can have another look at your account.

Best regards,

Stacy/ Fortune Legends

 

[lana.k]

I have played this casino for 2 days now. I couldn't handle the low RTP and so after 4 deposits, around 2000 spins (6 slots) and a total of 2 freespin features i have now closed my account. Thank you for this unique experience =)

 

[misstrouble]

Just what i expected happened. wat een k*ankerbende

Sorry, I suggest you change the wording of the Dutch part of your post.
No need for this language.

 

[misstrouble]

Dear vnk207,

First of all, I would like to thank you for your feedback. I have just escalated your comments about bugs, etc to our tech team.

Regarding your withdrawal, I understand your frustration but, as per our general rules, if a deposit method has the possibility to be linked to the same withdrawal method, this is how we like to process the withdrawals in order to close the loop.

In any case, if you wish please send me a private message with your name and registered email address and I can have another look at your account.

Best regards,

Stacy/ Fortune Legends

I have never had to have a PSC acxount anywhere?? How does that even work?

 

[StacyMalta]

Dear misstrouble,

Thanks a lot for your message.

In order to close the loop and to guarantee our and our players' security, Paysafe Card users are requested to withdraw their funds back to Paysafe.

All they need to do is create a free My PaysafeCard account, which is en eWallet. In this account it is possible to store and manage a number of Paysafe Card PINs and you can also view your transaction history.

I hope this helps

Please do not hesitate to contact us should you have any other questions.

Regards,

Stacy/ Fortune Legends.

 

[The Dude]

OK - BBF time has elapsed, and it seems that any issues that have popped up here have been dealt with properly. What say you?

 

[The Dude]

OK - they are good to go in my opinion. Here is their accreditation thread:

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