Baptism by Fire - success Fortune Legends is giving it a go!

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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The point is, that Fortune Legends should react proactively if "responsible gambling" is important to FL. EM provides the information about SE to the customers of FL. This means, that FL can (theoretically) also receive this kind of informations. This is also what they write in their data protection regulations.

Best,
Lacoste2020

FL has a clearly stated SE procedure. They, like many other casinos, are free to do so and are perfectly within their rights to expect their customers to follow the procedures accordingly. If those procedures are at fault then by all means they deserve a critical going-over. Otherwise they stand and should be respected.

What the casino does above and beyond that is up to them but expecting the casino to chase down info on players __outside__ of the player's activity at their casino is pretty suspect. Also, it's quite easy to fall afoul of the GDPR rules doing so. All in all it's likely not nearly as trivial an effort as you seem to think.
 

Lacoste2020

Banned User
Joined
Jul 17, 2019
Location
Mayence
FL has also a clearly data privacy policy on its website:

In German:
"Darüber hinaus geben wir Ihre persönlichen Daten (wie Name, Vorname, Geburtsdatum, Adresse, E-Mail-Adresse, Telefonnummer) an unsere Dienstleister weiter, um KYC-Prüfungen, Betrugsprävention oder Spielerschutz zu gewährleisten."

In English:
"Also, we share your personal data (like your name, surname, date of birth, address, email address, phone number) with our service providers for KYC checks, fraud prevention or player protection"

(see No. 4.2. -
You do not have permission to view link Log in or register now.
)

Thus, there should be no two opinions or convulsive attempts to defend one side or the other. The wording is very clear.
 

BetInfoTips

Newbie member
Joined
Jan 31, 2020
Location
Hungary
My experience with this casino:
1.
The website is full of lots of bugs. I was forced to play from a Chrome browser.
2. Good thing is all time cash back, useful, and fair.
3. I didn't have a problem with my payment until my first withdraw. The following error was made by my page when initiating my second withdraw:
MONEYMATRIX_13000] We apologize, but we are unable to process your transaction at this time, please contact Customer Support for further assistance
Understand why this is a problem: All casinos withdraw after a KYC check. It's okay! No documents were requested for my first withdraw. You wrote this error at the second withdraw. So I had no chance to get into the withdraw queue!
4. Customer service is terribly slow and incomprehensible. I requested my information and sent a bank statement last month. It was written no older than two weeks !!! What ??? Why not? The bank does not send a statement weekly, just monthly. I sent my Virtual Card photographed from Revolut. They didn't accept it. I only use a virtual card on the internet. I don't use the physical card on the internet!
5. Overall, what was positive for me was the first deposit with 55 wagerfree freespin and cashback. Incidentally, this casino also follows the same disgusting process as most noname brands: Directly draws the time frame to give the player back their money. Because if my money goes into the payout queue, I won't start playing it again the next night.

Because of this direct slowness and injustice, this casino has lost a person who would have been a regular visitor. Worth Fortune Legends? :) Pathetic!

I can't recommend this kind of casino to anyone, where they pay off their payout time directly and it's so slow customer service or any kind of administration! I have requested a final account closure from the casino.

I can verify the above by contacting customer support. My statements are not false!
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Dear @BetInfoTips ,

Thank you very much for your feedback, please rest assured that we take every comment and suggestion into account. Could you please specify which bugs so that our tech team would look into it?

Regarding your withdrawal and the verification process, I am going to send you a private message because I would like to help you further and get to the root of the issue. I hope this is ok for you.

Thanks and regards,

Fortune Legends/ Stacy
 

BetInfoTips

Newbie member
Joined
Jan 31, 2020
Location
Hungary
Dear @BetInfoTips ,

Thank you very much for your feedback, please rest assured that we take every comment and suggestion into account. Could you please specify which bugs so that our tech team would look into it?

Regarding your withdrawal and the verification process, I am going to send you a private message because I would like to help you further and get to the root of the issue. I hope this is ok for you.

Thanks and regards,

Fortune Legends/ Stacy

Hello Stacy,

Of course, i help with you. In a private message, I will be happy to send you what mistakes I thought I would discover.
 

vnk207

Full Member
Joined
Dec 25, 2012
Location
Nederland
Well... here is my review, not a very positive one..
About the offers etc, no wagering, great.

I deposited 20€ with paysafecard code (NOT logged in to psc account with deposit because i dont have one)

What was (IS) not great:

First error: Made first deposit and played a while then withdrawal 50€ to Trustly (at that moment i only saw 2 withdraw options: Trustly or bank account. I choosed trustly. Completed the trustly withdraw and after last step i came back to the game i was playing and get a popup: transaction error. Well it was a minor bug because the withdrawal was still pending in my account.

Second error:
Then i wanted to go from netent to btg slot, slot wouldnt open, kept loading. Can happen. Then i thought lets try MG, same problem.. I get little frsutrated. Contacted chat and they wanted to give me standard things, like clean cache, other browsers etc. I said at the beginning; it isnt a problem on my end, its at the coding or something. (very much errors in chrome's webdev console tab). Than i thought well, lets go back to netent, that wouldnt load anymore either. Closed the browser etc. Tried again and netent did load at least again. Then want to try btg again, no luck.

Third error frustration:
Withdrawal was declined and money back in account. Support gave me the reason i only can withdraw to Paysafecard. I say i do net even have a psc account, he suggested i should make one. Im a gambler for years and ever when i deposited with psc and there were withdraw method limitations, it always had to be bank transfer or trustly. Well this i explained to them and they say its in out terms and conditions. Well, that i believe, i didnt read all that. Godd*&&*# i dont want a PSC account because it isnt a e-wallet for me, just a deposit method. I hope someone surprise me after my post that theyre wrong. But that wont be the case i think.

I now have still 140€ left in my account and i honestly can use my winnings very good in my financial situation, but now i am frustrated enough to lose it all and play there never again.

Please cheer me up and tell me a psc account is the best there is and they pay withdrawals to bank accounts with lightning speed!

:axeman2::axeman::axeman2::axeman:
 

BetInfoTips

Newbie member
Joined
Jan 31, 2020
Location
Hungary
Well yeah. I encountered a lot of errors on the website. In bulk. I've said a few things to Stacy, I thought I'd be so loyal. What you are describing, unfortunately, really refers to the unpreparedness and inadequacy of support. Not to mention the shortcomings of the website. I don't think it should have started the casino that way, even though it looks promising. She should have gone through quite a few test phases. I know that deposit bridges can only be tested live, but the other bugs on the website could also have been tested in beta.
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Dear vnk207,

First of all, I would like to thank you for your feedback. I have just escalated your comments about bugs, etc to our tech team.

Regarding your withdrawal, I understand your frustration but, as per our general rules, if a deposit method has the possibility to be linked to the same withdrawal method, this is how we like to process the withdrawals in order to close the loop.

In any case, if you wish please send me a private message with your name and registered email address and I can have another look at your account.

Best regards,

Stacy/ Fortune Legends
 

lana.k

Banned User
Joined
Dec 29, 2012
Location
bavaria
I have played this casino for 2 days now. I couldn't handle the low RTP and so after 4 deposits, around 2000 spins (6 slots) and a total of 2 freespin features i have now closed my account. Thank you for this unique experience =)
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
Dear vnk207,

First of all, I would like to thank you for your feedback. I have just escalated your comments about bugs, etc to our tech team.

Regarding your withdrawal, I understand your frustration but, as per our general rules, if a deposit method has the possibility to be linked to the same withdrawal method, this is how we like to process the withdrawals in order to close the loop.

In any case, if you wish please send me a private message with your name and registered email address and I can have another look at your account.

Best regards,

Stacy/ Fortune Legends

I have never had to have a PSC acxount anywhere?? How does that even work?
 

StacyMalta

Dormant account
Joined
Sep 30, 2019
Location
Malta
Dear misstrouble,

Thanks a lot for your message.

In order to close the loop and to guarantee our and our players' security, Paysafe Card users are requested to withdraw their funds back to Paysafe.

All they need to do is create a free My PaysafeCard account, which is en eWallet. In this account it is possible to store and manage a number of Paysafe Card PINs and you can also view your transaction history.

I hope this helps :)

Please do not hesitate to contact us should you have any other questions.

Regards,

Stacy/ Fortune Legends.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
OK - BBF time has elapsed, and it seems that any issues that have popped up here have been dealt with properly. What say you?
 
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