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Vegas2Web Unacceptable Delays

Nifty29

Nifty29

Dormant account
CM Veteran (10yr+)
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
 
spiderlegz said:
Yet when Club World slowpays non-US players its completely OK.

Guess you should avoid them too.
Click to expand...

No its not ok but the ops of many threads focus on the wrong issues. As a reputable group I must say I am terribly disappointed with them recently unless of course each and every slow payment complaint are fabricated.
 
Nifty29 said:
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
Click to expand...

Thanks for this Nifty. I have yet to play there since Villento referred me. If your having issues with slow pay then imagine what us USA players experience? Ugh! It's frustrating and it sucks!

IMO- I think some facilities (not many, but a select few) do take advantage and hold our monies(US) hostage under the guise of the red tape and processing delays.

Christine
 
chuchu59 said:
No its not ok but the ops of many threads focus on the wrong issues. As a reputable group I must say I am terribly disappointed with them recently unless of course each and every slow payment complaint are fabricated.
Click to expand...

I don't think they are all fabricated Chuchu. Of course anyone awiting payment wants instant gratification. As a long time player of online gaming I am not one to normally jump in and moan "where's my money?". I have waited weeks to be paid from other places but was eventually paid. What kept me sane was their constant effort to keep me updated on what was happening.

I do rely on my spidey sense and when conflicting information is given by the said establishment (CW), that raised a red flag for me.

Back in the day I remember when players from all over would complain when they weren't paid in 48hours.:p I miss Neteller. *sigh* Times have changed.

Christine
 
Nifty29 said:
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
Click to expand...

Nifty,
In another thread I covered that it took me from 7/20 (date w/d requested) until 8/23 for funds to hit my bank. That was my initial experience on w/d. It was explained after many, many emails as a problem that impacted a "batch of transactions with their processor". I went back and forth with support and my VIP rep about my huge disappointment on how it was handled since they implied I wasn't being truthful to the point I had to send in my bank statement to prove that I hadn't received the funds.

After the month went by, I did finally get my funds and they reassured me it would be better. They also gave me a $150 free play bonus as consideration for the inconvenience.

So I went back and played that $150 FP and turned it into $600 cashable and requested a w/d on 8/31, it was approved 9/1 - but still waiting on funds to hit my bank via wire. Now today is a Banking holiday so am expecting it sometime next week, but am tracking it carefully. This is their final chance with me. It needs to go smoothly or I will be gone.

Diane
 
samoas said:
I don't think they are all fabricated Chuchu. Of course anyone awiting payment wants instant gratification. As a long time player of online gaming I am not one to normally jump in and moan "where's my money?". I have waited weeks to be paid from other places but was eventually paid. What kept me sane was their constant effort to keep me updated on what was happening.

I do rely on my spidey sense and when conflicting information is given by the said establishment (CW), that raised a red flag for me.

Back in the day I remember when players from all over would complain when they weren't paid in 48hours.:p I miss Neteller. *sigh* Times have changed.

Christine
Click to expand...

I am sure some of the complaints are genuine but we must understand that many ops of certain threads simply dont understand how to post legitimate complaint and focus on the wrong details. I truly do not believe everything is well at CWC because being the usual reputable group they should easily have grasped the payment issues and rectified them before they deteriorated. Just too many complaints for my liking.
 
spiderlegz said:
Yet when Club World slowpays non-US players its completely OK.
Click to expand...

Please stick to the topic at hand. Less of the petty personal issues would be a good thing too. Thank you for your cooperation.
 
Nifty29 said:
Not sure Chu.....haven't played there in a while due to that very issue.
Click to expand...

Me neither. Liked to play at La Vida and enjoyed their tourneys. Was fed up when I played an Avalon tourney to get 5 wilds with a6x multiplier only for some crazy jerk to buy endless continues to oust me for 1st place. There are 2 such guys at RF who will stop at nothing to win the daily freerolls commanding 70 euros in prizemoney. After that ordeal, havent deposited for quite some time.
 
Red Flush withdrawals

Hi Nifty29/chuchu59,

I want to jump in here and settle the confusion :)

Red Flush and Casino Lavida withdrawals are processed in the following time frames.

New players with no docs on record within 5 working days.

Existing players within 48 hours. Withdrawals made over the weekend are processed on a Monday.

Best regards,
Wayne
 
I agree nifty 48hrs is the upper limit of what is acceptable from casinos these days. Anything more is completely unacceptable. Quickest payouts are 32red for me. Hey random other thing in this thread, redflush and casino lavida pay out everytime around 48hrs for me, never had any problems with them. I would give them another try guys who were not sure, they are decent casinos.
 
cpdnd31 said:
Well I just won 200 on free chip. I'm USA gave info was told 5- 10 working days holding breath now.....Will inform if and when money hits acct.
Click to expand...

It may be processed in 5-10 business days. When you actually receive it may be a different matter.

If they cannot pay a non-US player via moneybookers in 7 days, I would say you are in for a long wait.
 
Nifty29 said:
8 days. No payment.

Support tells me "they cannot get an answer from their payment processor"

I think it might be time to ask Max to consider a warning.
Click to expand...

Possibly not yet though I do not condone their lack of action on this w/d. There was another thread earlier on when the op got paid $14k hence high things were expected of this casino especially since they might be backed by Red Flush. As it stands, there are now 2 issues, one of which was resolved and the one you are involved in so possibly Max needs to know a little more before deciding on a course of action including issuing a warning of course.
 
chuchu59 said:
Possibly not yet though I do not condone their lack of action on this w/d. There was another thread earlier on when the op got paid $14k hence high things were expected of this casino especially since they might be backed by Red Flush. As it stands, there are now 2 issues, one of which was resolved and the one you are involved in so possibly Max needs to know a little more before deciding on a course of action including issuing a warning of course.
Click to expand...

I had hoped that they had resolved their issue with payment processor. That was excuse I was given on why it took over a month to get paid. I requested withdrawal on July 20 and money did not arrive by wire transfer until 8/23.

Too bad. My problem + Nifty's might be enough for Max to review?

Diane
 
Nifty29 said:
Can you please point me to these non-US payment issues?

I've always been paid in under 48 hours for withdrawals, and my "other"payments from them are always instant.
Click to expand...

You even posted in some the threads.

Here is just 2. Could add some more but if you feel all is good as long as you get your withdrawals in time there is no point.

https://www.casinomeister.com/forums/threads/manhattanslots-cancelled-my-withdrawal-again.44910/

https://www.casinomeister.com/forums/threads/club-world-uk-withdrawal-delay.45221/
 
spiderlegz said:
You even posted in some the threads.

Here is just 2. Could add some more but if you feel all is good as long as you get your withdrawals in time there is no point.

https://www.casinomeister.com/forums/threads/manhattanslots-cancelled-my-withdrawal-again.44910/

https://www.casinomeister.com/forums/threads/club-world-uk-withdrawal-delay.45221/
Click to expand...

The first one involved a 5 day delay due to temporary ACH problems which was addressed by the rep (US player)

The second was part of the payment processor issue in June which was fully explained by the rep and was out of their control.(US player)

None of these issues involved web wallets nor non-US players, hence they are irrelevant along with your initial derailing post.

May I suggest you start another thread about CW withdrawal delays rather than continuing to derail this one.
 
Nifty29 said:
The first one involved a 5 day delay due to temporary ACH problems which was addressed by the rep (US player)

The second was part of the payment processor issue in June which was fully explained by the rep and was out of their control.(US player)

None of these issues involved web wallets nor non-US players, hence they are irrelevant along with your initial derailing post.

May I suggest you start another thread about CW withdrawal delays rather than continuing to derail this one.
Click to expand...

Are you stupid or what? One was about a Finnish player and the other one about an UK player.
 
Nifty29 said:
8 days. No payment.

Support tells me "they cannot get an answer from their payment processor"

I think it might be time to ask Max to consider a warning.
Click to expand...

Hey Nifty...When they do finally pay you. You are gonna go right back there and deposit again. People like you can't help themselves. :rolleyes:
 
Nifty29 said:
Just for those who haven't jumped on the pathetic "you suck" bandwagon....


9 days, no payment.

No response from CS.
Click to expand...
_________________________________________________________________________________

Ok, I went to my VIP contact and asked her about w/d times earlier today:

Naeema,

Have your resolved your processor problems that has delayed payments? I would like to play again, but am reluctant if there are ongoing issues. I have heard from friends that there have been additional delays this week due to processor problems.

Can you please advise me of the situation for w/d to players at this time?

Thanks,

Below is her reply...........FWIW___________________________________________________________________________________
Hi Diane,

Good to hear from you and I hope you’re well.


Since the technical issue with the affected batch of payments, we’ve sourced an alternate provider and all withdrawals are up to date. All future withdrawals will hit your bank account within 5-10 Business Days of date of processing.

A little reminder that you have your 40% purchase match offer for this weekend – wishing you all the best at the slots!

Take care Diane and have a fabulous evening and weekend ahead!


Regards,

Naeema

Vegas2Web VIP Team
 
Stictly on the reply from Naeema, Nifty's payment could still take a couple of days more as I had encountered numerous times with other Rivals in the past when 2-5 business days were the norm. They even rebut me by implying I shouldnt have asked till the full five days has elapsed. Now its 5 -10 business days which make no sense at all other than an obvious attempt to stall w/ds and hope players reverse their w/ds and lose. Even if not, once reversed the whole cycle begins again. Therefore if it is a sizable win,players could well submit w/ds in several chunks and even if they cannot resist the temptation, reverse the smallest amount so that the others are on their way.
 
So, does that mean you're not depositing there anymore? Based on everything over
The internet, rival casinos are very risky. Quite frankly I'm surprised you deposited
There in the first place.
 
Nifty29 said:
10 days No payment

CS are altogether unhelpful and they still "cannot get a response from their payment processr"

Methinks there are money troubles at Vegas2Web.
Click to expand...

You will know by Friday. If CS are now telling players that everything is up to date, either your payment is working it's way through the system, or they are lying to players asking whether issues are solved in order to get them to deposit, rather than wait till issues are really sorted.

If they have a cashflow problem rather than a processor issue, they will be certain NOT to tell players intending to deposit.

Since they have also sourced an alternative, they should have nad no problem reissuing those "bad" withdrawals from earlier.

It is also bad planning to mix US and non-US payment pipelines, which often seems to cause non-US players to suffer delays and "bad" withdrawals along with the US players.

Management KNOW they are never going to hear from that processor, so they should have kept CS up to date on what is NOW going to happen with those withdrawals, rather than have CS repeatedly "stall" players who ask.

Red Flush should also realise that as far as players are concerned, they are "sister" operations - even if at arms length. This is because Red Flush more or less said so to US players when they transferred their accounts over when Level 11 (Microgaming US) pulled the plug.

US players have grudgingly accepted that these delays will happen, but non-US players can see no reason why THEY should be suffering delays due to UIGEA when their payments should not be going anywhere near the US banking system.
 
sandykauf said:
So, does that mean you're not depositing there anymore? Based on everything over
The internet, rival casinos are very risky. Quite frankly I'm surprised you deposited
There in the first place.
Click to expand...

Yes, I've deposited every day in the past two weeks....multiple times.

:rolleyes:

Thankyou for sharing your wealth of experience with me, a humble newb....
 
OK tell me if this is them stalling? Put withdrawal thru on Wens. Checked acct yesterday. Still in acct. Contacted customer service via live chat. Told it was a glitch now I have to wait until Monday for withdrawal to be processed. But good news is they said it should hit my banking acct by Friday. I nearly spit my coffee when he said that one. I getting my boots out of closet, I have a feeling its gonna get deep real soon.
 
SlotMonster said:
fwiw, when we were having problems with our payment processor, we weren't able to accept deposits...
Click to expand...

A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)
 
Vegas2weeks LMAO!!!!

It is sad that they won't even bother to communicate with you. The silence from them is unacceptable. No matter what the problem is, given there is a problem, they should atleast be communicating. I can see if you were in the US, then it would be understandable, but you aren't.

If VWM is right, and you have to wait until Friday, that would make it 3 weeks, that is way to long. Their silence leaves them wide open for speculation of the worst kind. It seems to me they don't care, but they will be losing a player, and maybe some more after other members read this.

I hope you get your money soon.

LH
 
Nifty29 said:
A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)
Click to expand...

Sorry, I forgot to mention that we actually processed few withdrawals BEFORE the problems started, and they got stuck somewhere "in the processor". The problem with processor was in their database crash. We then "switched off" the option of Credit Cards deposits, but after they actually were up and running, we found out that they were unable to recover all their data (which is mostly transaction records), and we HAD to RESEND money to players who were involved to fulfill our financial obligations and to be within our processing time. It means that some players probably received the money TWICE, but we've never heard anything from them or from our processor regarding these "lost" transactions.
 
hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .
 
mrjones said:
hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .
Click to expand...

This reply, but in more detailed fashion, should have been sent to Nifty to ease his concerns. Otherwise, one could easily be sceptical as to whether the casino has a cashflow problem. Ah wait, they cant reply to Nifty with that mail because he hasnt received his funds yet.:D
 
Why are they so willing to communicate with everyone else but Nifty? I don't get it. He is the one waiting for his withdrawl. I am sure he has sent e-mails inquiring about his withdrawl, but yet he has not gotten a detailed response like that.

It amazes me how this place will go out of their to please everyone that is not owed any money, but the people who are owed get total silence.

Just unreal.
LH
 

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