Vegas2Web Unacceptable Delays

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Yet when Club World slowpays non-US players its completely OK.

Guess you should avoid them too.
No its not ok but the ops of many threads focus on the wrong issues. As a reputable group I must say I am terribly disappointed with them recently unless of course each and every slow payment complaint are fabricated.
 

samoas

Senior Member
Joined
Sep 16, 2003
Location
Philly born & raised 2 traffic lights away
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
Thanks for this Nifty. I have yet to play there since Villento referred me. If your having issues with slow pay then imagine what us USA players experience? Ugh! It's frustrating and it sucks!

IMO- I think some facilities (not many, but a select few) do take advantage and hold our monies(US) hostage under the guise of the red tape and processing delays.

Christine
 

samoas

Senior Member
Joined
Sep 16, 2003
Location
Philly born & raised 2 traffic lights away
No its not ok but the ops of many threads focus on the wrong issues. As a reputable group I must say I am terribly disappointed with them recently unless of course each and every slow payment complaint are fabricated.
I don't think they are all fabricated Chuchu. Of course anyone awiting payment wants instant gratification. As a long time player of online gaming I am not one to normally jump in and moan "where's my money?". I have waited weeks to be paid from other places but was eventually paid. What kept me sane was their constant effort to keep me updated on what was happening.

I do rely on my spidey sense and when conflicting information is given by the said establishment (CW), that raised a red flag for me.

Back in the day I remember when players from all over would complain when they weren't paid in 48hours.:p I miss Neteller. *sigh* Times have changed.

Christine
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Hi Guys

I decided to take a chance on a Rival casino because I miss the games, and V2W seem to have a following.

I made a withdrawal 2 weeks ago which took 3-4 days to reach Moneybookers, which whilst normally unacceptable to me, I let it go as it was my first cashout.

However, I requested a cashout 5 days ago and I still haven't seen a penny.

Delays for US players are understandable - very annoying for US players, but nevertheless understandable. Delays for NON-US players are not able to be explained away, and can only be the result of casino policy.

IMO a casino who takes more than 48 hours to process a cashout does not care about their players, and this is a view I have always held. It's a shame that more people don't insist on it, as casinos would then be forced to pay faster instead of holding your money hostage....but we get what we put up with, whereas we should be getting what we want.

Personally, I would avoid V2W until they decide to show they value their players when they withdraw, and not only when they deposit.
Nifty,
In another thread I covered that it took me from 7/20 (date w/d requested) until 8/23 for funds to hit my bank. That was my initial experience on w/d. It was explained after many, many emails as a problem that impacted a "batch of transactions with their processor". I went back and forth with support and my VIP rep about my huge disappointment on how it was handled since they implied I wasn't being truthful to the point I had to send in my bank statement to prove that I hadn't received the funds.

After the month went by, I did finally get my funds and they reassured me it would be better. They also gave me a $150 free play bonus as consideration for the inconvenience.

So I went back and played that $150 FP and turned it into $600 cashable and requested a w/d on 8/31, it was approved 9/1 - but still waiting on funds to hit my bank via wire. Now today is a Banking holiday so am expecting it sometime next week, but am tracking it carefully. This is their final chance with me. It needs to go smoothly or I will be gone.

Diane
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I don't think they are all fabricated Chuchu. Of course anyone awiting payment wants instant gratification. As a long time player of online gaming I am not one to normally jump in and moan "where's my money?". I have waited weeks to be paid from other places but was eventually paid. What kept me sane was their constant effort to keep me updated on what was happening.

I do rely on my spidey sense and when conflicting information is given by the said establishment (CW), that raised a red flag for me.

Back in the day I remember when players from all over would complain when they weren't paid in 48hours.:p I miss Neteller. *sigh* Times have changed.

Christine
I am sure some of the complaints are genuine but we must understand that many ops of certain threads simply dont understand how to post legitimate complaint and focus on the wrong details. I truly do not believe everything is well at CWC because being the usual reputable group they should easily have grasped the payment issues and rectified them before they deteriorated. Just too many complaints for my liking.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Yet when Club World slowpays non-US players its completely OK.
Please stick to the topic at hand. Less of the petty personal issues would be a good thing too. Thank you for your cooperation.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Not sure Chu.....haven't played there in a while due to that very issue.
Me neither. Liked to play at La Vida and enjoyed their tourneys. Was fed up when I played an Avalon tourney to get 5 wilds with a6x multiplier only for some crazy jerk to buy endless continues to oust me for 1st place. There are 2 such guys at RF who will stop at nothing to win the daily freerolls commanding 70 euros in prizemoney. After that ordeal, havent deposited for quite some time.
 

WayneRedreturns

Dormant account
Joined
Mar 1, 2010
Location
South Africa
Red Flush withdrawals

Hi Nifty29/chuchu59,

I want to jump in here and settle the confusion :)

Red Flush and Casino Lavida withdrawals are processed in the following time frames.

New players with no docs on record within 5 working days.

Existing players within 48 hours. Withdrawals made over the weekend are processed on a Monday.

Best regards,
Wayne
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
UPDATE

7 days.

No payment.

Support are polite, but totally clueless. I have emailed them 3 days in a row and get the same "we will enquire with out payment processor and get back to you" (which of course they do not)

Avoid this casino until they get their act together.
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
I agree nifty 48hrs is the upper limit of what is acceptable from casinos these days. Anything more is completely unacceptable. Quickest payouts are 32red for me. Hey random other thing in this thread, redflush and casino lavida pay out everytime around 48hrs for me, never had any problems with them. I would give them another try guys who were not sure, they are decent casinos.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well I just won 200 on free chip. I'm USA gave info was told 5- 10 working days holding breath now.....Will inform if and when money hits acct.
It may be processed in 5-10 business days. When you actually receive it may be a different matter.

If they cannot pay a non-US player via moneybookers in 7 days, I would say you are in for a long wait.
 

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