Vegas2Web Unacceptable Delays

[Tengil]

The first one involved a 5 day delay due to temporary ACH problems which was addressed by the rep (US player)

The second was part of the payment processor issue in June which was fully explained by the rep and was out of their control.(US player)

None of these issues involved web wallets nor non-US players, hence they are irrelevant along with your initial derailing post.

May I suggest you start another thread about CW withdrawal delays rather than continuing to derail this one.

Are you stupid or what? One was about a Finnish player and the other one about an UK player.

 

[WB_Carter]

8 days. No payment.

Support tells me "they cannot get an answer from their payment processor"

I think it might be time to ask Max to consider a warning.

Hey Nifty...When they do finally pay you. You are gonna go right back there and deposit again. People like you can't help themselves.

 

[chuchu59]

What the heck is happening? Vendetta time? Stick to the topic guys.

 

[secret2]

No vendetta, it's called Karma...but I hope Nifty get's what he's owed.

 

[Nifty29]

UPDATE

Just for those who haven't jumped on the pathetic "you suck" bandwagon....


9 days, no payment.

No response from CS.

 

[LHofsdal]

9 days and nothing? That is sad, the least they could do is send an explaination as to why such delay. Hope you get it soon.

LH

 

[secret2]

9 days and nothing? That is sad, the least they could do is send an explaination as to why such delay. Hope you get it soon.

LH

Me, too. I really hope that you get it soon.

 

[Diane]

Just for those who haven't jumped on the pathetic "you suck" bandwagon....


9 days, no payment.

No response from CS.

_________________________________________________________________________________

Ok, I went to my VIP contact and asked her about w/d times earlier today:

Naeema,

Have your resolved your processor problems that has delayed payments? I would like to play again, but am reluctant if there are ongoing issues. I have heard from friends that there have been additional delays this week due to processor problems.

Can you please advise me of the situation for w/d to players at this time?

Thanks,

Below is her reply...........FWIW___________________________________________________________________________________
Hi Diane,

Good to hear from you and I hope you’re well.


Since the technical issue with the affected batch of payments, we’ve sourced an alternate provider and all withdrawals are up to date. All future withdrawals will hit your bank account within 5-10 Business Days of date of processing.

A little reminder that you have your 40% purchase match offer for this weekend – wishing you all the best at the slots!

Take care Diane and have a fabulous evening and weekend ahead!


Regards,

Naeema

Vegas2Web VIP Team

 

[chuchu59]

Stictly on the reply from Naeema, Nifty's payment could still take a couple of days more as I had encountered numerous times with other Rivals in the past when 2-5 business days were the norm. They even rebut me by implying I shouldnt have asked till the full five days has elapsed. Now its 5 -10 business days which make no sense at all other than an obvious attempt to stall w/ds and hope players reverse their w/ds and lose. Even if not, once reversed the whole cycle begins again. Therefore if it is a sizable win,players could well submit w/ds in several chunks and even if they cannot resist the temptation, reverse the smallest amount so that the others are on their way.

 

[Nifty29]

10 days No payment

CS are altogether unhelpful and they still "cannot get a response from their payment processr"

Methinks there are money troubles at Vegas2Web.

 

[sandykauf]

So, does that mean you're not depositing there anymore? Based on everything over
The internet, rival casinos are very risky. Quite frankly I'm surprised you deposited
There in the first place.

 

[vinylweatherman]

10 days No payment

CS are altogether unhelpful and they still "cannot get a response from their payment processr"

Methinks there are money troubles at Vegas2Web.

You will know by Friday. If CS are now telling players that everything is up to date, either your payment is working it's way through the system, or they are lying to players asking whether issues are solved in order to get them to deposit, rather than wait till issues are really sorted.

If they have a cashflow problem rather than a processor issue, they will be certain NOT to tell players intending to deposit.

Since they have also sourced an alternative, they should have nad no problem reissuing those "bad" withdrawals from earlier.

It is also bad planning to mix US and non-US payment pipelines, which often seems to cause non-US players to suffer delays and "bad" withdrawals along with the US players.

Management KNOW they are never going to hear from that processor, so they should have kept CS up to date on what is NOW going to happen with those withdrawals, rather than have CS repeatedly "stall" players who ask.

Red Flush should also realise that as far as players are concerned, they are "sister" operations - even if at arms length. This is because Red Flush more or less said so to US players when they transferred their accounts over when Level 11 (Microgaming US) pulled the plug.

US players have grudgingly accepted that these delays will happen, but non-US players can see no reason why THEY should be suffering delays due to UIGEA when their payments should not be going anywhere near the US banking system.

 

[Nifty29]

So, does that mean you're not depositing there anymore? Based on everything over
The internet, rival casinos are very risky. Quite frankly I'm surprised you deposited
There in the first place.

Yes, I've deposited every day in the past two weeks....multiple times.



Thankyou for sharing your wealth of experience with me, a humble newb....

 

[cpdnd31]

OK tell me if this is them stalling? Put withdrawal thru on Wens. Checked acct yesterday. Still in acct. Contacted customer service via live chat. Told it was a glitch now I have to wait until Monday for withdrawal to be processed. But good news is they said it should hit my banking acct by Friday. I nearly spit my coffee when he said that one. I getting my boots out of closet, I have a feeling its gonna get deep real soon.

 

[SlotMonster]

fwiw, when we were having problems with our payment processor, we weren't able to accept deposits...

 

[Nifty29]

fwiw, when we were having problems with our payment processor, we weren't able to accept deposits...

A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)

 

[LHofsdal]

Vegas2weeks LMAO!!!!

It is sad that they won't even bother to communicate with you. The silence from them is unacceptable. No matter what the problem is, given there is a problem, they should atleast be communicating. I can see if you were in the US, then it would be understandable, but you aren't.

If VWM is right, and you have to wait until Friday, that would make it 3 weeks, that is way to long. Their silence leaves them wide open for speculation of the worst kind. It seems to me they don't care, but they will be losing a player, and maybe some more after other members read this.

I hope you get your money soon.

LH

 

[Larsenne]

A humble thought

Dear Nifty.

Stick to accredited casinos and you should not have those problems.

Regards

L'arsenne

 

[ergopro]

Another Rival with cashflow issues.

 

[SlotMonster]

A very good point Viktar

I have no doubt now that they are stalling for one reason or another.

The thng I can never understand is why, if it is a processor problem, they dont just TELL the players involved. Most of us are reasonable people, and as such would at least accept that they were genuine by bothering to communicate the issue and apologise.....the unreasonable will email every four hours anyway and get abusive, so that cant be used as an excuse.

As it stands, it is clear that this casino doesn't give a toss about its players, so anybody thinking of playing there should bear that in mind.

Want to know the MOST insulting part of all this now? I've been bonus banned. LMAO.

Way to go Vegas2Web (now known as Vegas2Weeks)

Sorry, I forgot to mention that we actually processed few withdrawals BEFORE the problems started, and they got stuck somewhere "in the processor". The problem with processor was in their database crash. We then "switched off" the option of Credit Cards deposits, but after they actually were up and running, we found out that they were unable to recover all their data (which is mostly transaction records), and we HAD to RESEND money to players who were involved to fulfill our financial obligations and to be within our processing time. It means that some players probably received the money TWICE, but we've never heard anything from them or from our processor regarding these "lost" transactions.

 

[aceking123]

hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .

 

[chuchu59]

hi something for nifty ...

Hi ,

Thank you for contacting the Vegas2Web helpdesk!

, I can confirm that we did experience an issue 2 weeks ago in
which all payments were delayed. The issue was resolved over a week ago
and all players have since received their winnings.

As per your request, your casino account has been locked. Should you
wish to re-open your casino account, please feel free to contact our
helpdesk and one of our friendly agents gladly assist.

Regards,
Lisa
Vegas2Web
For 24 / 7 / 365 customer support, please use one of the following
toll-free telephone lines, email or live chat facilities;

USA 1 - 866-311-6263
UK: 0800 404 9889
Italy: 800 789 387
France: 0800 911 674
Germany: 0800 182 3223


E-mail support

We also have a live chat facility available on our web site where you
can chat instantly to one of our customer support agents.

Visit site here

i did contact the casino this morning & got a reply within 3 hours of sending my e mail , so i dont see why youve had nothing back from them .

This reply, but in more detailed fashion, should have been sent to Nifty to ease his concerns. Otherwise, one could easily be sceptical as to whether the casino has a cashflow problem. Ah wait, they cant reply to Nifty with that mail because he hasnt received his funds yet.

 

[LHofsdal]

Why are they so willing to communicate with everyone else but Nifty? I don't get it. He is the one waiting for his withdrawl. I am sure he has sent e-mails inquiring about his withdrawl, but yet he has not gotten a detailed response like that.

It amazes me how this place will go out of their to please everyone that is not owed any money, but the people who are owed get total silence.

Just unreal.
LH

 

[SlotMonster]

Nifty, have you notified them about this thread, btw? The silence is working against them now...

 

[Nifty29]

I've been told there are "issues" with moneybookers payments

Mind you, I only received this email because a friend of mine who's a VIP asked them to thanks Diane )

Never will they see a cent from me, and I recommend anyone who cares about prompt payment do the same.