Vegas2Web Unacceptable Delays

[colly]

Isnt Kasinoking the guy with the rival contacts=

KK have you any news on this group or what may be the happening.

Hope you get your money soon Nifty

 

[Nifty29]

UPDATE

Payment finally arrived after 13 DAYS waiting.

Thankyou to Diane, without whose help I would probably still be waiting.

In fact, how amazing that when they decide you are important enough, they can pay you quickly....

Another odd fact is that they use the pantasia processor, and yet nobody else is complaining about delayed payments...which considering pantasia is used by a huge number of rival casinos is very strange indeed.

It has certainly put me off Rival for good this time.

 

[Diane]

Payment finally arrived after 13 DAYS waiting.

Thankyou to Diane, without whose help I would probably still be waiting.

In fact, how amazing that when they decide you are important enough, they can pay you quickly....

Another odd fact is that they use the pantasia processor, and yet nobody else is complaining about delayed payments...which considering pantasia is used by a huge number of rival casinos is very strange indeed.

It has certainly put me off Rival for good this time.

Nifty -
I am glad I was able to help, but feel badly it was such a frustrating experience for you. I will thank my VIP rep for expediting and getting involved on your behalf. But it is too bad it was like pulling teeth or worse for you to just get paid.

Diane

 

[cpdnd31]

Well I talked to customer service again today and asked why my withdrawal has been sitting in my acct since Sept. 7th. She said oh we need docs. I said it would have been nice if I got email or perhaps the rep I talked to on the 9th would have said that instead of there is a processor error. So now I sent docs and am playing the waiting game..... 5 to 10 days to hit acct. Hopefully by the end of Sept. Ive never worked so hard to get paid.

 

[Nifty29]

Well I talked to customer service again today and asked why my withdrawal has been sitting in my acct since Sept. 7th. She said oh we need docs. I said it would have been nice if I got email or perhaps the rep I talked to on the 9th would have said that instead of there is a processor error. So now I sent docs and am playing the waiting game..... 5 to 10 days to hit acct. Hopefully by the end of Sept. Ive never worked so hard to get paid.

In other words, you were mislead.

 

[footdr]

Just a word of advise.....

Well I talked to customer service again today and asked why my withdrawal has been sitting in my acct since Sept. 7th. She said oh we need docs. I said it would have been nice if I got email or perhaps the rep I talked to on the 9th would have said that instead of there is a processor error. So now I sent docs and am playing the waiting game..... 5 to 10 days to hit acct. Hopefully by the end of Sept. Ive never worked so hard to get paid.

All casinos need I.D. Documents and a copy of Credit/Debit card if you used one before they will pay you.

It is a good idea to have these documents saved on your computer so that when you make a withdrawl request for the first time you can immediately send them. This speeds up processing of your cashin big time.

 

[Diane]

All casinos need I.D. Documents and a copy of Credit/Debit card if you used one before they will pay you.

.

Yes, but the casinos also need to be responsive and let you know what is going on.

Whenever I join a new casino (not often these days....) I send in the docs and then always ask for a confirming email back that states they now have all they need to process a w/d. Then as usual I send a bcc of the email to myself and stick it in the file.

I then have a list of pending w/d and pending questions log -- if I haven't heard back on the submitted documents, I keep following up until I am sure I become to them a PITA and then when I do ultimately get the "all docs are in order" email, I save it and put it in my file for that casino.

It has happened more than once that a casino I haven't visited in awhile tires to tell me that my docs are not in proper format. I then just resend them a copy of the "you are good to go email" and then all is ok.

It is a good idea to have these documents saved on your computer so that when you make a withdrawl request for the first time you can immediately send them. This speeds up processing of your cashin big time.

Sometimes though too, I find that while everything was in order, I might have used a new/different cc for my deposit, so then I understand when they tell me that they need 1 more form to verify that additional cc used.

FWIW,
Diane

 

[chuchu59]

While this thread is marked as resolved I opine that it isnt as the delays are still unacceptable. Of course that's up to Nifty to decide.

 

[Mousey]

.......

It is a good idea to have these documents saved on your computer so that when you make a withdrawl request for the first time you can immediately send them. This speeds up processing of your cashin big time.

Sometimes though too, I find that while everything was in order, I might have used a new/different cc for my deposit, so then I understand when they tell me that they need 1 more form to verify that additional cc used.

FWIW,
Diane

I used to do this... now I save them to flash or a disc. Why? Because the last time my hard drive failed, it was under warranty. And that meant sending the thing back to the mfg. And I couldn't access the drive to read/write/or format... So the techs probably had access to all that info. Did any problems result from it? No. But it could have. Yes, I'm rather paranoid.

 

[jstrike]

Just a thought... no one really knows what's going on in a back office or how a given casino's system works. Especially, what sets up certain red flags and how hard they are to knock down, or what level of authority it takes to do so. It's obviously information casino operators aren't really keen to advertise, either. If the system of flagging transactions is broken, or the hierarchy for addressing problems is broken, then it's their responsibility to fix it, obviously... but at the same time, a lot of this stuff flows down from payment processor penalties, which are often so draconian that a casino might be completely aware of your problem and still not want to take the risk of getting on the wrong side of a red flag from one of their processors.

The whole system's broken, because the cash isn't handled by a casino cage. It's handled by megacorp payment processors that look at casinos like lepers, and players like ...worse than that. It's easy to say that performance of an operator is everything, but the whole system's going in such a way that everyone's under more surveillance, and this comes from governments on down. The system itself has to change, or players are always gonna be up a creek.

In a fair market, on an open and uncorrupted playing field, the player should be king, and the only thing casinos should be doing is competing for the player's time on their site. Instead, all these distortions come up, and most of them come out of the depths of the corrupt payment processing systems. 'til people have the right and ability to spend their money anywhere the way they want, this kind of stuff is going to keep happening. I'm glad you got it sorted, Nifty, and hopefully it's an example to others how you handled it with patience and a bit of class, and how the casino will now lose your business.

 

[4 of a kind]

Just a thought... no one really knows what's going on in a back office or how a given casino's system works. Especially, what sets up certain red flags and how hard they are to knock down, or what level of authority it takes to do so. It's obviously information casino operators aren't really keen to advertise, either. If the system of flagging transactions is broken, or the hierarchy for addressing problems is broken, then it's their responsibility to fix it, obviously... but at the same time, a lot of this stuff flows down from payment processor penalties, which are often so draconian that a casino might be completely aware of your problem and still not want to take the risk of getting on the wrong side of a red flag from one of their processors.

The whole system's broken, because the cash isn't handled by a casino cage. It's handled by megacorp payment processors that look at casinos like lepers, and players like ...worse than that. It's easy to say that performance of an operator is everything, but the whole system's going in such a way that everyone's under more surveillance, and this comes from governments on down. The system itself has to change, or players are always gonna be up a creek.

In a fair market, on an open and uncorrupted playing field, the player should be king, and the only thing casinos should be doing is competing for the player's time on their site. Instead, all these distortions come up, and most of them come out of the depths of the corrupt payment processing systems. 'til people have the right and ability to spend their money anywhere the way they want, this kind of stuff is going to keep happening. I'm glad you got it sorted, Nifty, and hopefully it's an example to others how you handled it with patience and a bit of class, and how the casino will now lose your business.

No one knows what’s going on.
The whole system is broken.
Casinos are treated like lepers. (noun: a person who has leprosy.)
Players are considered worse then lepers.
Presently, players are always up the creek. (Unless something changes)
In a fair market; and uncorrupted playing field;... could only mean that presently its not.
all these distortions come up, and most of them come out of the depths of the corrupt payment processing systems.

Comforting comments coming from a casino owner.

 

[cpdnd31]

All casinos need I.D. Documents and a copy of Credit/Debit card if you used one before they will pay you.

It is a good idea to have these documents saved on your computer so that when you make a withdrawl request for the first time you can immediately send them. This speeds up processing of your cashin big time.

I am well aware of the fact casinos need Ids. Iv'e been gambling online before the laws changed. My point was when I talked to live chat last week they said I didn't need docs and that there system glitched that's why my withdrawal was still in acct. Then On Monday when it was still sitting there live chat said oh were waiting on docs. I said an email would have been nice.

As of today money finally left acct. So holding breath to see how long before hits checking.

 

[jstrike]

No one knows what’s going on.
The whole system is broken.
Casinos are treated like lepers. (noun: a person who has leprosy.)
Players are considered worse then lepers.
Presently, players are always up the creek. (Unless something changes)
In a fair market; and uncorrupted playing field;... could only mean that presently its not.
all these distortions come up, and most of them come out of the depths of the corrupt payment processing systems.

Comforting comments coming from a casino owner.

Well, right now we're only using Bitcoin, which is basically like cash. All transfers in and out are done in a few hours max. There are no fees, no companies involved, no chargebacks possible, no fraud (other than someone hacking someone else's computer and stealing their coins), no third party wallets, no waiting for clearance, no ID verification other than what we do at our own discretion, no rolling holds (like where payment processors hold all the casino's funds for a month and then 10% of them forever), and no risk to speak of...other than the whole damn currency collapsing tomorrow, which I'll admit keeps me awake some nights. Hey, everything's got trade-offs. But all the things I just mentioned are normal in any other processing method on the planet, and the crap definitely flows downhill to the casino operators and on to the players every time some series of scams or new government regulations or any other distortion of what you might call 'pure capitalism' causes more pressure to be put on the banks and the payment processors. These guys would be happy to move money a lot faster if they could, so I'm not pinning the ultimate blame on them. The whole world's tightening up. I've spent the last year and a half looking into all kinds of payment processing for our launch. Bitcoin wasn't my first choice...I didn't even know about it until a few months ago. I gave up on the idea of taking credit cards first -- don't think we ever will take them, to tell you the truth, because the way I see it, at that point as a casino you no longer have any control over your own finances. The risk level is phenomenal, you're coughing up at least 6-7% of everything you do, and anything and everything can blow you out of the water. Some competitor runs a half dozen chargebacks on you -- adios. Doesn't matter if they're legit or not. The fact that a few financial behemoths have control over the 95% of transactions on the planet notwithstanding, it's just a bad bet to get in bed with any of those people. If as a casino you don't know when or if you'll ever get your money, you need to have a gigantic sum to start bankrolling anything... and so most of them do. But even then, things can and do go wrong. I'd submit the business is a lot, lot tighter and a lot less lucrative than it looks from the outside, and in many cases operators are just barely holding on and kicking almost everything up to the software providers and the processors.

I'm not a casino owner who deals in these kinds of payment methods so I don't have direct experience of what might have gone wrong or not. And I'm more of a software designer than a casino guru. What I'm saying is that from what I've seen of how the current system runs under the hood, players are gonna generally be the last concern for a processor or an operator -- which is why in some cases you might even see software providers stepping in to make things right. I'd be curious to hear other reps' thoughts on this, or if I'm totally out in left field here, which is possible. Can't say I'm speaking for everyone, or even a representative sample, these are just my own observations

 

[4 of a kind]

No one knows what’s going on.
The whole system is broken.
Casinos are treated like lepers. (noun: a person who has leprosy.)
Players are considered worse then lepers.
Presently, players are always up the creek. (Unless something changes)
In a fair market; and uncorrupted playing field;... could only mean that presently its not.
all these distortions come up, and most of them come out of the depths of the corrupt payment processing systems.

Comforting comments coming from a casino owner.

I'm not a casino owner who deals in these kinds of payment methods so I don't have direct experience of what might have gone wrong or not. And I'm more of a software designer than a casino guru. What I'm saying is that from what I've seen of how the current system runs under the hood, players are gonna generally be the last concern for a processor or an operator -- which is why in some cases you might even see software providers stepping in to make things right. I'd be curious to hear other reps' thoughts on this, or if I'm totally out in left field here, which is possible. Can't say I'm speaking for everyone, or even a representative sample, these are just my own observations

I understand you didn’t have direct experience of what might have gone wrong; yet, you confirm your comments in the other post (Which I quoted again above) were a result of your own observations after having seen first hand how the current system runs under the hood.

In addition your softer response to what I pointed out above, gives me the illusion of a casino owner doing the Michael Jackson moonwalk off the stage after putting his foot in his mouth. This is why I’m certain 99% of all casino reps here never participate in threads concerning the back end or proof of integrity. (Although they do read all of them)

 

[Nifty29]

I understand you didn’t have direct experience of what might have gone wrong; yet, you confirm your comments in the other post (Which I quoted again above) were a result of your own observations after having seen first hand how the current system runs under the hood.

In addition your softer response to what I pointed out above, gives me the illusion of a casino owner doing the Michael Jackson moonwalk off the stage after putting his foot in his mouth. This is why I’m certain 99% of all casino reps here never participate in threads concerning the back end or proof of integrity. (Although they do read all of them)

You're doing it again......

 

[jstrike]

This is why I’m certain 99% of all casino reps here never participate in threads concerning the back end or proof of integrity. (Although they do read all of them)

lol. Nice image. I'm not trying to backpedal. I'm not worried about letting players know what I know, including the nastier side of things it's taken me years to find out. If I sound like I'm hedging, that's because I'm expecting someone from the industry who knows 10x what I do to come along and say I have no idea what I'm talking about. And the truth is, I run a very small shop with less than 50 depositors. I've looked into a lot of payment options and, mostly only hurting myself, decided against taking them because where the deal wasn't outright crooked (recoded transactions, shell companies, somebody's cousin in Cyprus, bla bla bla), the terms were definitely skewed so far to the processor's advantage that I didn't know how we wouldn't end up getting screwed one way or another.

I'd like another rep to weigh in. Why is it that 7995 (gaming coded credit card transactions) are treated as so much more toxic than, say, offshore pharmacies or pornography? Why are three chargebacks for $10 so much worse than one for $1000? Why does a casino doing $25k in transactions a month need a $50k rolling reserve up front? Aren't all these things just a way to squeeze every last red cent out of operators who they assume have no alternative? And why has Paypal been trolling through the bulletin boards looking for anyone who wants to buy or sell Bitcoins, and freezing their accounts?

Anyway, times are changing. We have a new competitor (well, sort of) -- a homemade Blackjack room that's all anonymous, all Bitcoin, all instant payments. The site is bitjack21.com. I'm not affiliated with them in any way, although (full disclosure) I did have some polite conversations with their owner about a deal he proposed that never really got off the ground. What's really interesting about them, though, is that they came up with a way to guarantee the fairness of their deck, basically a system where the player provides half the random number that's used to generate the cards. I'm oversimplifying here because the process involved is kind of hard to wrap your brain around at first, but the point is here this tiny casino's been able to come up with a transparency & security innovation that no one else had even thought of, let alone attempted. This is an example of how under normal rules of competition, the casinos will compete to create the best mechanisms for regulating themselves, and out of that totally unregulated swamp of Bitcoin startups you'll end up with some good ones. I'm sure if they were allowed to compete in the normal market, they'd be doing the same thing on a much grander scale. Instead, the biggest fish are protected and innovators are shunned and shut out.

 

[vinylweatherman]

lol. Nice image. I'm not trying to backpedal. I'm not worried about letting players know what I know, including the nastier side of things it's taken me years to find out. If I sound like I'm hedging, that's because I'm expecting someone from the industry who knows 10x what I do to come along and say I have no idea what I'm talking about. And the truth is, I run a very small shop with less than 50 depositors. I've looked into a lot of payment options and, mostly only hurting myself, decided against taking them because where the deal wasn't outright crooked (recoded transactions, shell companies, somebody's cousin in Cyprus, bla bla bla), the terms were definitely skewed so far to the processor's advantage that I didn't know how we wouldn't end up getting screwed one way or another.

I'd like another rep to weigh in. Why is it that 7995 (gaming coded credit card transactions) are treated as so much more toxic than, say, offshore pharmacies or pornography? Why are three chargebacks for $10 so much worse than one for $1000? Why does a casino doing $25k in transactions a month need a $50k rolling reserve up front? Aren't all these things just a way to squeeze every last red cent out of operators who they assume have no alternative? And why has Paypal been trolling through the bulletin boards looking for anyone who wants to buy or sell Bitcoins, and freezing their accounts?

Anyway, times are changing. We have a new competitor (well, sort of) -- a homemade Blackjack room that's all anonymous, all Bitcoin, all instant payments. The site is bitjack21.com. I'm not affiliated with them in any way, although (full disclosure) I did have some polite conversations with their owner about a deal he proposed that never really got off the ground. What's really interesting about them, though, is that they came up with a way to guarantee the fairness of their deck, basically a system where the player provides half the random number that's used to generate the cards. I'm oversimplifying here because the process involved is kind of hard to wrap your brain around at first, but the point is here this tiny casino's been able to come up with a transparency & security innovation that no one else had even thought of, let alone attempted. This is an example of how under normal rules of competition, the casinos will compete to create the best mechanisms for regulating themselves, and out of that totally unregulated swamp of Bitcoin startups you'll end up with some good ones. I'm sure if they were allowed to compete in the normal market, they'd be doing the same thing on a much grander scale. Instead, the biggest fish are protected and innovators are shunned and shut out.

This is to prevent PayPal from being used to fund gambling through peer to peer buying and selling of Bitcoin. This will be happening to accounts from countries where PayPal does not allow gambling transactions, such as the US, and these are the countries where players are most likely looking for loopholes. The alternative would be PayPal pulling out of the market altogether, which would mean no eBay for US customers - it's not going to happen, and neither is PayPal wanting to get caught out by the DoJ for allowing Bitcoin to be bought and sold. You will also find that eBay will prohibit the buying and selling of Bitcoin in the auctions.

It is clear that Bitcoin, though small, is now "on the radar".

7995 transactions are probably "toxic" because they lead to a large amount of chargebacks, as well as fraud where funds from stolen cards are quickly dumped into casinos and poker rooms, in an attempt to launder it into another account, and out by an alternative means. The large "float" is to ensure that processors can pass on such losses through recoveries by the banks to the operator by deducting the amount from the "float" deposited by the operator. The high charges are down to it being a "seller's market" for processors prepared to take on these risks. If it became less risky, more processors would be prepared to support 7995 transactions, and this would bring the cost to operators down.

With Bitcoin, the risk sits with the user, and perhaps with the operator should an effective hack emerge that could create Bitcoin out of "thin air".

 

[jstrike]

This is to prevent PayPal from being used to fund gambling through peer to peer buying and selling of Bitcoin.

Buying Bitcoin is just buying virtual currency. It doesn't mean it will be deposited with a casino or gambled. What people do with it after they buy it is none of Paypal's business. If you use Paypal to buy a Link Removed ( Old/Invalid) and then stab someone with it, that's illegal too, but it's not Paypal's problem. They won't freeze your account for buying it.

There's no law in the US that says you can't own a hunting knife, and there's no law that says you can't own Bitcoins, either. No one told Paypal to freeze purchasers' accounts. I think it's more likely that Paypal sees Bitcoin as a major threat to its virtual monopoly on interpersonal online payments, and have taken it upon themselves to freeze people's funds for trying to use it.

 

[GrandMaster]

Anyway, times are changing. We have a new competitor (well, sort of) -- a homemade Blackjack room that's all anonymous, all Bitcoin, all instant payments. The site is bitjack21.com. I'm not affiliated with them in any way, although (full disclosure) I did have some polite conversations with their owner about a deal he proposed that never really got off the ground. What's really interesting about them, though, is that they came up with a way to guarantee the fairness of their deck, basically a system where the player provides half the random number that's used to generate the cards. I'm oversimplifying here because the process involved is kind of hard to wrap your brain around at first, but the point is here this tiny casino's been able to come up with a transparency & security innovation that no one else had even thought of, let alone attempted.

Is it Fairdice ( https://www.casinomeister.com/forums/threads/fairdice-game-testing.5342/ ) by any chance?

 

[jstrike]

It's not Fairdice. I didn't know anything about Fairdice until just now, though. It looks like it never got out of alpha testing, and hasn't been maintained since 2004...and it's a little bit hard to figure out exactly how it was supposed to work... but the general principles behind it look pretty similar. One difference being that FD was supposed to plug into lots of different casino software, and it was made for downloadable stuff, while this is done with simple javascript in a web browser. But yeah, the idea of the user's computer contributing part of the random key is there.

It would be interesting to find out if an RNG scheme like this would even be legal in most licensing jurisdictions.

 

[cpdnd31]

I thought I would update you. The withdrawal from 7th of Sept. Still not received!!!! Many live chat talks of it will be there by Fri. Many Fridays have come and gone. Shaun did call me and say they are looking into it. Thank you Shaun. However yesterday they said they sent me and email (which I still haven't received) The email stated my withdrawal was lost with a bunch of others and it is stuck in cyber heaven somewhere........ They are trying to find it. This is according to the women I just spoke with on the phone.. How about this for an idea? If you can't service USA players in a timely manner don't take them.... just about done with online casinos, back door banking and all the other aggravating stuff that ruins my hobby. Funny thing is I like playing online because it use to relax me . Rofl ok sorry rant officially over.

 

[Diane]

I thought I would update you. The withdrawal from 7th of Sept. Still not received!!!! Many live chat talks of it will be there by Fri. Many Fridays have come and gone. Shaun did call me and say they are looking into it. Thank you Shaun. However yesterday they said they sent me and email (which I still haven't received) The email stated my withdrawal was lost with a bunch of others and it is stuck in cyber heaven somewhere........ They are trying to find it. This is according to the women I just spoke with on the phone.. How about this for an idea? If you can't service USA players in a timely manner don't take them.... just about done with online casinos, back door banking and all the other aggravating stuff that ruins my hobby. Funny thing is I like playing online because it use to relax me . Rofl ok sorry rant officially over.

It's too bad -- I liked having a Rival Casino I could play at. But with my being told the same thing...."processor lost it" after a month, Nifty having same experience and only getting finally after I got my VIP rep involved, and now YOU. I think it's just too much of a gamble. It's always the same reason for the delay.

After Nifty's problem, I was told all was resolved --- yet clearly not. I feel badly for you.

Diane

 

[cpdnd31]

Thank you Diane.. The one think I hate the most is the dishonesty. If it was processor problems why not just say it the first time I asked but no its oh its on its way and no it will be there. Give me a break. wait how many days to get a call which I was shocked by to say oh were trying to find you.

 

[cpdnd31]

ok got a real pretty email saying we are so sorry! Your money was delayed but we are sending and you will have by 12th. Got a call todayWe need swift or bic code. I said what its been 2 months and now you say this? WTF I call credit union there like huh we use routing numbers they called every person in bank and no one knows what bic or swift is... I call casino back and tell them they say well we will tell processor but they need info.. BITE ME >>>>>>>> Out 400.00 and mad as hell... Maybe we can change this thread and put a warning up for all other USA players.

 

[jstrike]

Don't despair, this sounds like good news. Swift and BIC codes are like deposit addresses for banks -- only for international bank wires. So that means the casino is trying to wire you the money and they don't have the code for your bank.

Not all American banks have Swift codes, but the bigger ones do. If you have an account with Bank of America or Chase or Citibank or one of the other big ones, just call up your local branch and say you're trying to get a wire from overseas, and ask them what info you need. Your credit union doesn't know about it because they're not set up to handle international wire transfers.

This seems to me like they're trying to pay you.

 

[Nifty29]

Don't despair, this sounds like good news. Swift and BIC codes are like deposit addresses for banks -- only for international bank wires. So that means the casino is trying to wire you the money and they don't have the code for your bank.

Not all American banks have Swift codes, but the bigger ones do. If you have an account with Bank of America or Chase or Citibank or one of the other big ones, just call up your local branch and say you're trying to get a wire from overseas, and ask them what info you need. Your credit union doesn't know about it because they're not set up to handle international wire transfers.

This seems to me like they're trying to pay you.

She's been waiting 2 months....they're obviously not trying very hard.

It should have been resolved ages ago.....unacceptable IMO.

 

[jstrike]

She's been waiting 2 months....they're obviously not trying very hard.

It should have been resolved ages ago.....unacceptable IMO.

I completely agree the runaround's totally unacceptable. I've been following this for awhile now and I can't believe it's still going on. But why would they want a swift code unless they were planning on sending money?

 

[cpdnd31]

Guys Thanks, I apologize for blowing up its not me. I agree I look at it as they are trying to pay me. BUT why after almost 2 months are they asking for this info? I don't have a bank account with the big banks. Always kept smaller credit union to fly under the radar so now don't know whats gonna happen. Just really aggravated one for the fact the casino really needs to find a better way to service USA players. ( I know I should be grateful I can still play there) and 2 for the fact I live in USA . LOL

 

[jod5413]

After all the runarounds and delays you have been putting up with, I do not blame you for being upset, Cpdnd31. It does seem that swift and bic codes are becoming more the norm than not for us in the USA. It also seems like if your bank does not have one, the casino should be able to handle some other way of paying, being it check or Western Union. Not perfect, but having to open a big bank account just for the withdrawal of winnings only is BS, IMO!

Come on regulation! I would rather get less (pay taxes) and not have this constant annoyance and worry when trying to receive money after finally being able to win, no?

 

[LHofsdal]

Okay, let me see if I get this right, you have been waiting for 2 months to get paid. It takes them 2 months to figure out they need a swift code to pay you?

That is bull, because if they would have sent the money the first time they said they did you would have known way before 2 months time that they needed a swift code. So if you ask me, they just tried to send you your withdrarwl for the FIRST time.

Why is it so difficult to send winnings through Western Union? You can do with a CC from any computer. That is how I always send money. I have sent money to my husband when he was working in Singapore, and Norway so it does go all over the globe. All these processors need is a debit card to go with their bank account. Or they can even send money through the mail, just send it as a certified letter, that needs a signature. I have received my winnings like that before too.

I see your frustration, and IMO you have every right to angry. I really hope you get your winnings soon.
LH

 

[cpdnd31]

Here's the email I got last week :

Hi Michelle,



Thank you for your patience in receiving an update on your withdrawal.



We have received a response from our providers and unfortunately, the batch that included your payment has been delayed longer than what we had originally hoped for. As a result of this delay, we’ve chosen to reissue the payment to you immediately via an alternate provider to ensure that you receive your withdrawal payment as soon as possible. We will endeavour to recall the original payment but don’t wish for you to have to wait any longer to receive this payment.



Your withdrawal has been reissued today and you should receive this payment between Friday the 7th and Wednesday the 12th of October. The details of your payment have been included below: -



Amount: € 146.91

Currency: EUR

Beneficiary Name: Michelle

Bank Name: xxxxxxxx

Account Number: xxxxxxxxxx

Routing Number: xxxxxxxxxx

We would like to take this opportunity to apologise for the inconvenience incurred in this delay; rest assured that we never anticipate delays of this nature and will always do our best to ensure you receive your payment as quick as possible.



Best Regards,

Joey Navada

Manager



Vegas2Web


This is the first withdrawal for 200.00 won on Sept 7th. Then I got a comp and won another 200. on Sept. 27th and now waiting on that one too.

 

[Diane]

Here's the email I got last week :

Hi Michelle,



Thank you for your patience in receiving an update on your withdrawal.



We have received a response from our providers and unfortunately, the batch that included your payment has been delayed longer than what we had originally hoped for. As a result of this delay, we’ve chosen to reissue the payment to you immediately via an alternate provider to ensure that you receive your withdrawal payment as soon as possible. We will endeavour to recall the original payment but don’t wish for you to have to wait any longer to receive this payment.



Your withdrawal has been reissued today and you should receive this payment between Friday the 7th and Wednesday the 12th of October. The details of your payment have been included below: -



Amount: € 146.91

Currency: EUR

Beneficiary Name: Michelle

Bank Name: xxxxxxxx

Account Number: xxxxxxxxxx

Routing Number: xxxxxxxxxx

We would like to take this opportunity to apologise for the inconvenience incurred in this delay; rest assured that we never anticipate delays of this nature and will always do our best to ensure you receive your payment as quick as possible.



Best Regards,

Joey Navada

Manager



Vegas2Web


This is the first withdrawal for 200.00 won on Sept 7th. Then I got a comp and won another 200. on Sept. 27th and now waiting on that one too.

If you want to send me a PM with your user name, I am willing to contact my VIP person and see if she can help YOU. She interceded and helped Nifty after I asked her to look into it. I can't guarantee it will work -- but I am willing to try to help you, if you want. I have not personally deposited any more money there since the last problem with my w/d and then Nifty's, but I still get regular chatty personalized emails from them. (We both ended up getting paid eventually......)

Just let me know. It only takes a few seconds for me to shoot an email off to them.

Diane

 

[cpdnd31]

TY Di I sent you info.

 

[ksech]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

 

[samoas]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

I agree ksech. Awfully kind of Diane however this shouldn't have to be the case. I will not ever play there as a result of Nifty's issues and I think others should heed warning. JMO

Good Luck Michelle and hope it works out in your favor. I say once the funds are in hand, walk away from this place.

 

[cpdnd31]

Walk hell I'm running. To bad because I would have been a life long customer. In the beginning I really thought they were trying to pay me. Now I just don't know. Once again a casino that could have had great potential for the USA market is ruined by the lack of unknown.

There manager called me once and apologized so I truly thought hey processor hick up. It happens I even suggested some of the newer e wallets that other casinos were using. But what upsets me is they say they are trying to pay me but why wait over 30 days to ask for swift and BIC? I was nothing but nice to them, until yesterday I kinda blew up lol. (not me at all so you know I was aggravated.) They said they will tell the processor that my bank doesn't have a swift code and sees what happens. I told them I have moneybookers acct I even said hey just buy some Ukash certs I know I can use them and or sell them. So waiting to see what happens today.

I just feel if you are gonna take USA customers, find more then one way to send them there money. Other casinos have why don't they? I know everything is harder and messed up for us right now. But it still does not make this situation right. See I'm still being nice about this and I don't even know why!

 

[cpdnd31]

Today's live chat:

You are now chatting with 'Kelly'

Kelly: Hi Michelle

michelle : hi kelly\

Kelly: How may i assist you?

michelle : any news on my withdrwals please

Kelly: One moment please Michelle

michelle : ty

Kelly: I see that you have advised that you do not have a Swift code. We are currently awaiting feedback from our processors regarding this as they requested the Swift. As soon as we have further information regarding this, you will certainly be provided with feedback. I can however assure that your funds will be received by you and thank you for your patience regarding this matter.

michelle : k

Kelly: I further sincerely apologize for any inconvenience caused as a result Michelle

michelle : quick ? can i use my moneybookers acct for withdral

Kelly: Unfortunately wire is the only available option for withdrawals

michelle : ok so where does that leave me? if my credit union dosent have one?

michelle : a swift code/bic

Kelly: We are currently awaiting feedback from our processors regarding this Michelle and will be sure to provide you with feedback as soon as we have received further information from them

Kelly: We will however do everything we can to ensure that you receive your funds

michelle : ok do we know when you will be recieving feedback hun

Kelly: We expect feedback within the next 24-48 hours Michelle

michelle : ok ty

Kelly: You are most welcome

Kelly: Have a lovely day further



As you can see I feel like they are trying to pay me but it's very confusing to me why they waited so long to ask for info and why my payments were delayed so long by processor to begin with.
Well you be the judge...so the saga goes on lets wait for the next exciting episode of how the stomach churns...

 

[Redbush54]

I'm curious if anyone from the US has signed up here in the last two months?

 

[cpdnd31]

Well if I have to look at the bright side of things. I have learned only play at a casino that has more then one way to pay USA players.

 

[KasinoKing]

I'm curious if anyone from the US has signed up here in the last two months?

Why do you ask that?
Do you think this casino is somehow defying the global Rival USA ban?

KK

 

[anniemac]

Redbush,

Don't know why it would make any difference but I signed up there about 2-3 weeks ago. Not a problem with it.

 

[jod5413]

Although I agree with Ksech about a casino that a VIP has to run interference to help regular fellow players, it is a nice gesture on Diane's part to offer help, IMO. This is definitely not a casino I would trust to play at, too much smoke.

 

[Diane]

Not to be a pessimist, but is Diane going to be around to run intercept for every player who runs into problems with this casino? It's nice she can do this for the few who are encountering problems currently, but what about the newbies who will be lured into playing there and get screwed by them in the future? You can't pick and choose who you are willing to help, JMO. You may want to start offering your aid by PM rather than in the open forum, just some food for thought...

I have been accused before of being "too nice". Better that than the alternative...

I know how to say "no" if cumbersome. The difficulty with the SWIFT/BIC code must be due to their processor (similar to Slots Oasis/Rushmore who told me same thing...) In past Vegas2Web AND Slots Oasis both paid me via wire to my credit union. When I questioned Slots Oasis they said its because of their "European location" that they are now restricted to using SWIFT/BIC codes. So I haven't been back there either.

Diane

 

[Redbush54]

It makes a difference when Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011. So I'm curious why the existing Rivals aren't allowed to accept new US players.

 

[samoas]

I have been accused before of being "too nice". Better that than the alternative...

I know how to say "no" if cumbersome. The difficulty with the SWIFT/BIC code must be due to their processor (similar to Slots Oasis/Rushmore who told me same thing...) In past Vegas2Web AND Slots Oasis both paid me via wire to my credit union. When I questioned Slots Oasis they said its because of their "European location" that they are now restricted to using SWIFT/BIC codes. So I haven't been back there either.

Diane

Just curious Diane.....

Did Slot Oasis notify you of a recent change in payment abilities prior to attempting a withdraw?

If a swift/BIC code is a requirement of withdraw, then I feel the establishment should make that fact known prior to accepting the monies of US customers or at sign-up. The whole Quicktender fiasco made many jump through hoops to obtain this info. If that issue (swift requirement) is a recent event, it would be in the establishment's best interest to let their US customers know ahead of time. I personally find these tactics to be shady.

Christine

 

[KasinoKing]

It makes a difference when Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011. So I'm curious why the existing Rivals aren't allowed to accept new US players.

Huh?
You answered your own question!

"So I'm curious why the existing Rivals aren't allowed to accept new US players" ?
Because "Rival notified ALL of their operators that they would cease to accept new US players beginning Aug. 7th, 2011."
Or did you mean why did RIVAL do that?
A. Probably scared of being permanently excluded from the USA if the gambling ban is ever lifted.

[/slight derail - sorry!]
KK

 

[Redbush54]

KK I probably didn't say that right. I guess I'm curious why Vegas2Web is allowed to accept new US players when the others were told to stop.

 

[cpdnd31]

OK here is today's episode of AS THE STOMACH CHURNS :

Live Chat: Star Shalini Director: some guy at Vegas2web all comedic moments sponsored by Cpdnd31.



Please wait for a site operator to respond.

You are now chatting with 'Shalini'

Shalini: Hi Michelle

michelle: hi hun

Shalini: How may I help you today?

michelle: any new news on my withdrawals yet?

Shalini: Michelle, we have been trying to call you for the past 2 days

Shalini: We need to confirm one detail about your payment

Shalini: Which is the swift code

michelle: num removed

Shalini: Thats the number we have on file

michelle: ok i went thru this --- i have credit union they don't have one

Shalini: Would it be possible for you to call your bank and get us that code

michelle: ok just checked history on phone nope no calls

Shalini: I see

michelle: i phone

Shalini: Do you know who the intermediary bank is that your credit union uses

michelle: nope asked them that too

Shalini: I see, ok. I will pass on this information and see what our processing company can come up with

Shalini: Thank you

michelle: they have no clue i talked to everyone t bank - i was told 2 days ago that they were gonna tell processor and see what could be done-- thats when i gave info

michelle: so no one has talked to processor yet?

michelle: to tell them i have no swift code?

Shalini: I see then you have already been added to the payments list

michelle: what is that?

Shalini: They likely have, I'm probably looking at outdated information

michelle: ok who do i talk to for cureent info

Shalini: I can get that, just a sec

michelle: not trying to be mean or rude- just getting fustrated

Shalini: Not at all, I understand

Shalini: My apologies your account was added yesterday

Shalini: I see that you chatted with Kelly

michelle: was added to?

michelle: now i more confused lol

Shalini: The list that is being queried with our Processor

michelle: oh ok

Shalini: We are still awaiting on information from our processor about what they can do without the swift code

michelle: ok then --- listen I have relative that lives in europe - csn i just have you send money to his moneybookers since you wont use mine?

Shalini: Unfortunately not, as the account is in your name and processing company won't pay to third parties

michelle: ok let me ask you this what do they usally do for people who dont have swift code--

michelle: moneygram?

Shalini: Well there are only a few players without the swift and we are awaiting feedback from our processor about what they can do in this scenario

michelle: so its never happened before?

Shalini: Never

michelle: lol ok

michelle: ty once again I will wait another day for your response on this matter.

Shalini: The old processor we used to use, who failed to make payments did not require a swift, but the new processor which we are told is far more reliable does require it as a mandatory field

michelle: ok but do they not have a backup payment method for situations as mine?

michelle: hell at this point send me money cash i dont care if in euros Ill take to bank here and exchange them lol

Shalini: We are looking into that, but we are doing everything we can

Shalini: Lol

michelle: buy me ucash-certs Ill give to friend in europe

michelle: Put in your acct and send me thru online service lol

Shalini: We are looking into all possibilities, and as soon as we have some tangible feedback as to when you can expect your funds, you will be notified via email

michelle: ill give ya 50 to kep lol

Shalini: Lol

michelle: ok Ill see ya tommarro Shalini tell the wife and kids I said hi rofl

Shalini: Lol

michelle: take care bye until tommarro

Shalini: Bye for now Michelle



Not gonna let them ruin my day- or make me blow up again!!!!!

My Favorite part you have just been added to payments list... LOL um shouldn't that have been done like a month ago? ROFL and this situation has never happened before- Great I get to test the waters!

 

[Diane]

Just curious Diane.....

Did Slot Oasis notify you of a recent change in payment abilities prior to attempting a withdraw?

If a swift/BIC code is a requirement of withdraw, then I feel the establishment should make that fact known prior to accepting the monies of US customers or at sign-up. The whole Quicktender fiasco made many jump through hoops to obtain this info. If that issue (swift requirement) is a recent event, it would be in the establishment's best interest to let their US customers know ahead of time. I personally find these tactics to be shady.

Christine

No, they did not pro-actively notify me. From reading threads here by other CM members I learned of the potential problem. I didn't have any money on account at Slots Oasis, so I went to VIP and live chat and was told same story. Must have SWIFT code to w/d --- so I told them I was sorry and that I was not going to open a new bank account solely to play at their site when their counterparts were able to process my w/d my preferred way by wire to my credit union. So that I would not be re-depositing at their site. End of story.

Diane

 

[cpdnd31]

You are now chatting with 'Naeema'

you: hi hun

you: my acct is EDIT

Naeema: Hi, how can I help?

you: is there any new information on my withdrawals?

Naeema: One moment please while I check...

Naeema: Hi Michelle - since you do not have a SWIFT code, our Finance Team are trying to source an alternate processor who will be able to process your payment.

you: ok so what does that mean?

you: how long?

Naeema: We are receiving constant updates from Finance...

Naeema: today's is that we are awaiting confirmation on an alternate processor.

you: ok and if you find one then how long?

Naeema: As soon as processed, it should take between 10-15 Business days to reach you.

you: another month come on

Naeema: Michelle - would you perhaps have an alternate bank account that we could pay to?

you: i dont hun only credit union

Naeema: I see.

you: can they try to deposit into my moneybookers?

you: or i also have EDIT

Naeema: I sincerely apologize for the delay and inconvenience Michelle - it was unforeseen that our processor just recently requested SWIFT codes in order to process.

you: i now but we are going on 2 months now

Naeema: Unfortunately we cannot pay to web wallets.

you: know

Naeema: Do you use EDIT at another casino?

you: yes

Naeema: I've heard players mention this and want to take it up with Finance.

Naeema: What brand of software are they, if you don't mind me asking?

you: its EDIT

Naeema: The casino brand?

you: look at all the ways you can deposit as well as they have debit card so i can withdraw

you: brand

you: ?

Naeema: Yes, I have been to the website.

Naeema: What casino accepts/pays to EDIT

you: EDIT
Naeema: Okay - will send this information off to Finance, hopefully it is an option for us - we would love to pay our players asap.

Naeema: Are you enjoying EDIT

you: yes very much

Naeema: You deposit and withdraw via it?

you: if i cant use a credit card on EDIT they are linked to moneybookers and all other webwallets so i can use thru them as well - thats why i said if you can do moneybookers i can deposit it into EDIT and get money out from there

you: yes

Naeema: And obviously they accept US players.

Naeema: Looks like a great option for us, I hope we can offer it to our players - and thank you so much for the information.

you: and they have debit card so if i win i can have money transfered within and hour from casino to EDIT and then use debit card at atm to get cash in hand

Naeema: Wow - that's amazing

Naeema: Win some and then go shopping for new shoes

you: yes its a very nice feature no more waiting 10 days

Naeema: Exactly, will definitely be looking into it.

you: i was hoping that due to the fact ive been waiting almost 2 months for my withdrawals maybe management could figure away to deposit into moneybookers or EDIT for me?

you: i think ive been very calm under the circumstances ?

Naeema: Once again I apologize for the delay Michelle. You will be updated as soon as there's further feedback on your withdrawal.

Naeema: Yes, and we greatly appreciate it!

you: ok i guess ill check back tommarro

you: ty again for you help


OK this is latest chat--- now it looks like they are looking into another way to get USA cash out --- where you see me say EDIT its because we are talking about a new web wallet thats out there -- this is unprotected thread so I don't want to mention name of wallet.. So once again just have to wait to try and find out when or how my money will be sent.... I think someone should really start a thread for USA players to make sure that under banking options there is more then one way to get money out.. This way if processors change there ways ( needing swift codes) you don't get stuck trying to find a way to get your cash ....I see a slight glimmer of hope but still holding breath..