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manhattanslots: cancelled my withdrawal again

Discussion in 'Online Casinos' started by tonzza, Jul 8, 2011.

    Jul 8, 2011
  1. tonzza

    tonzza Dormant account PABnononaccred

    Occupation:
    warehouse
    Location:
    vantaa
    Hi. I made deposit to manhattan slots 2 days ago, i took one bonus and i won 1200$, i played only slots and when wagering was complete i made whidrawal 1200$. All documents have accepted and cashier promise my moneybookers whidrawal to day 08.07. 2011. They cancelled my whidrawal again and put it money back to my account, this is just stalling, nothing ellse!

    be aware!
     
  2. Jul 8, 2011
  3. mn001

    mn001 Experienced Member

    Occupation:
    Troll
    Location:
    Casino
    They have live support - what did they say?
     
  4. Jul 8, 2011
  5. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Probably worth speaking to them a little more if only 2 days have passed-genuine errors do occur...
     
  6. Jul 8, 2011
  7. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Strange behaviour

    Dear Members.

    As I have stated in my thread about my own history of being kicked out of Club World Group for "playing in the wrong manner" that treatment of customers at this casino group have changed for the worse.

    I have read some threads about slow payment for the US players because of the problems to find processors to send money. But this is not the whole story.

    Before I was locked out I aswell experienced problems cashing out. And I have the opportunity to use Neteller as I am living in Europe. And even I experienced delays in the payment processing. Especially if the withdrawal exceeded 1000 $. In stead of normally processing time for 1 day, it could take 4-5 days.

    And I had to resend documents that were approved already.

    When I look back now, I can see the pattern. And that is a policy change in this group. Sorry to say.

    Regards

    L'arsenne
     
  8. Jul 8, 2011
  9. tonzza

    tonzza Dormant account PABnononaccred

    Occupation:
    warehouse
    Location:
    vantaa
    some one said in chat that cashier takeing lunch and other said yes they are not busy and they will process your whidrawal asap, yep i know that it has been only 2 days from my whidrawal, this is not the real reason, i just dont like if casinos stalling your whidrawals, if you have made one time revers...
     
  10. Jul 9, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Which is why I was paid in 22 hours via moneybookers yesterday......:rolleyes:

    Dear Members,

    The above is one member's opinion based on being bonus-banned.

    You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

    It is not a policy change in this group. Sorry to say.

    Regards

    Nifty29
     
  12. Jul 9, 2011
  13. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    And you will find many that have had issues with the group and feel that their behaviour when it comes to withdrawal processing is by no means perfect.
    Stupid stalling tactics and all kinda unnecessary gimmicks. With strange excuses - and a pattern of these.

    Have had that same thing happen.
    Withdrawal that was supposed to be processed before weekend at latest, has been left in my account over the weekend with no reason whatsoever. I guess my history of reversals has something to do with that. But as L'Arsenne said, this has only happened with bigger withdrawals. Mine was a bit over 2k.

    I'll give you an example (what happened to a friend of mine this week):

    Thursday:

    Support: You have not sent us your documents.
    Player: Documents sent
    Support: The documents were not received
    Player: Documents sent
    Support: The copy of a passport was too big
    Player: Documents sent
    Support: We did not receive the faxback form, other documents are ok
    Player: Documents sent
    Support: Documents approved, withdrawal will be paid today or tomorrow

    Friday:

    Player: No withdrawal
    Support: The cashier has already processed the withdrawals that are made today
    Player: You're just stalling, I won't reverse
    Support: The cashier is at lunch, we'll try to process it today
    Player: No withdrawal
    Support: The cashier still seems to be processing
    Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
    Support: THE CASHIER HAS LEFT THE BUILDING
    Player: WTF?

    Would you see such behaviour from for example Jackpot Capital Group?
    Probably not.
    It would go-
    Thursday:
    Documents sent, approved.
    Friday:
    Money in Neteller with no issues.
     
    Last edited: Jul 9, 2011
  14. Jul 9, 2011
  15. lettingyouknow

    lettingyouknow Experienced Member

    Occupation:
    mtg banking
    Location:
    ocean
    the cashiers name is ELVIS

    Friday:

    Player: No withdrawal
    Support: The cashier has already processed the withdrawals that are made today
    Player: You're just stalling, I won't reverse
    Support: The cashier is at lunch, we'll try to process it today
    Player: No withdrawal
    Support: The cashier still seems to be processing
    Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
    Support: THE CASHIER HAS LEFT THE BUILDING
    Player: WTF?

    The cashier's name is Elvis - just kidding:oops:
     
    1 person likes this.
  16. Jul 9, 2011
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The problem with the cwc group is that if they have problems with your cashouts they simply reverse it back to your account without informing you of the reasons for it. They should take a hint from InetBet who take the trouble to inform you via email on why your cashout cannot be processed and what steps you should take to facilitate your withdrawal. Obviously they know of this problem but they just wont alter this procedure. To me, this smacks of legitimately stalling in the hope of you losing your winnings and then saying 'hey, nobody forced you to play it back'. This is only true if they keep the withdrawal in the cashier like the JC group and not release it back to your playable balance as you would not feel tempted to play. Come on Club World, you know all this yet you still try to find a way to get players to play back their winnings. Gamblers are not a steely bunch and are easily swayed to play back whatever they have in their accounts.
     
  18. Jul 9, 2011
  19. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I respect your posts, but I feel American players are getting dealt an entirely different game. Prove me wrong. You seem like a nice person, but I have posted very real things that have happened and continue to happen. It's more than luck and more than proper percentages. Neither you, nor I can prove anything. What I would appreciate is that you drop your imperialist attitude. You have no concept of what the USA player goes though lately. I wish you could experience it. You'd have a different attitude if you lived in the shoes.
     
  20. Jul 9, 2011
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Imperialist? Wth? You've lost me there I'm afraid.

    I am fully aware of the US situation. I was not talking about speed of payment for US players - I thought that would be obvious given I was talking about moneybookers payments. I didn't think I had to preface every comment with "NB this not apply to US players". I was making the point that CW have always paid me quickly, just as they paid US players quickly when they were able to do so.

    The only "different game" being dealt to US players is that they have to wait longer for their money. Saying "prove me wrong" is just another way of saying "I don't have any proof myself" and is a total cop out. If its just your opinion, fine.....but you can expect others to disagree and call you out on it. Honestly, to think US players have a different RTP is tin foil hat stuff. How do you explain all these withdrawals lately? Were they the players that the man at the admin console decided were going to win to make everything look legit??

    It's silly to say that things are different because a couple of members aren't winning, because there seems to be plenty who are, which kinda makes the whole idea redundant.

    Lastly, what's with the drama? I.e "you have no concept of what we're going through" and "I wish you could experience it". Geez, we're talking about it being more difficult for US players to deposit and withdraw, not some life-threatening disease. I'm not making light of it, but if it affects you that badly then....well I'm not going there.

    If I couldn't gamble online tomorrow, I would be pissed and annoyed and probably a bit sad....but I wouldn't think my life was over and I certainly wouldn't say to someone else "I wish you could experience it"

    Just to be clear....my previous post was related to NON-US players only.
     
  22. Jul 9, 2011
  23. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    You have been paid fast. Great...but that doesn't mean that everyone is :)
    And a lot of the people complaining aren't from US.
    That was the point of this entire discussion and why this happens at CWC regularly.
     
  24. Jul 9, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It seems the problems they are having with their processors is NOT "just a US thing", but has spread to affect payments throughout the world.

    They used to pay fast to eWallets outside the US, but recent events seem to have made this experience patchy. Some players are getting paid fast as before, yet others are being kept waiting.

    Reversing the withdrawal back to the account unless further wagering is required (shouldn't even happen as RTG software locks out the withdrawal function if WR remains) is EXTREMELY POOR, especially since no notification is given.

    The problem is that the MAIN advice given to gamblers who can't control the temptation to reverse is to "uninstall the software till you have been paid, then reinstall next time you want to deposit".

    CWC policy of placing a withdrawal back into the account PREVENTS this self control measure being effective, since players will just wait, and wait, and never know that the waiting is in vain because the withdrawal was put back into their account.

    Keep the casino installed, and players who can't resist will often have "just a few spins more" when they log in and find their withdrawal has been placed back into their accounts. Some will try then to get back up to the amount of their earlier withdrawal, and end up playing it all back.

    Bonus bans are not a "new policy", however accusing players of "playing in the wrong way", rather than telling them they have done well, and don't qualify for bonuses because they are ahead.

    My bonus ban came about because I got lucky, and more than once, ending up well ahead.

    It's not really a true bonus ban as such, since there is often still a low percentage ongoing slots bonus in the lobby for such players.


    I prefer Microgaming in any case, but unfortunately for US players, this is not an option, and they have to make the best of a severely limited selection of operators, and many of these are rogue.

    US players should seriously consider whether the whole thing is over for now, rather than struggle on and face yet more delays and DoJ seizures of their money.

    Recent events demonstrate that the US authorities are no longer going to ensure players get their money back, and in fact don't care if they don't, and one experience from a player who asked about getting their money back was a threat that the "authorities" could do more than just take their money, and they should be grateful it has been left at that, rather than coming after the players' other assets (house, car, etc).

    It is the process of receiving the withdrawal that has hit US players hard, whilst operators are soon adapting to the loss of deposit options, and US players quickly find another working deposit method.
     
    2 people like this.
  26. Jul 9, 2011
  27. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Not quite right Nifty29

    Dear Nifty29.

    That you stated about my case is not quite right. I am not just a bonus banned player.

    The truth is that I won too much on a winning streak and I have not breaking any rules, and had my latest withdrawal declined, my account closed, and just when I contacted the rep here at CM I got my withdrawal processed.
    But then kicked out.

    I wouldn't go to this forum, complaining of not get any bonuses. Casinos are not obliged to give any promotion what so ever. It is not about that.

    It is that this "top group" treat some players with declining withdrawals, delays in withdrawals without any word of information and insulting treatment, like closing accounts as they do not like how you play slotmachines.

    I do not understand the context of your answer to my post is like "don't listen to him, he is just one player that has been upset that he did not get a bonus".

    My story is important to me. And I think a bad treatment of one player is as bad as bad treatment of hundreds of players.

    What is this forum about? I thought that we all were on the players side. And as costumers we should stick together?

    Despite how many get their withdrawals within 22 hours, from VIP member to not wished as a customer is my journey on a dirty road.

    And I find your post most insulting in the way you use my way to express myself. It is not ok.

    Regards

    L'arsenne
     
    4 people like this.
  28. Jul 9, 2011
  29. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I apologise for my error re bonus ban. The point is that you have a gripe with them, and that hasn't changed. I'm not sure why they closed your account, but in my experience they don't make decisions like that lightly, and there may be more aspects that they will not divulge for reasons of privacy.

    CWG didn't decline the withdrawals of some players - it was ONE player - You. It is unreasonable to make it sound like they do it to multitudes of players when you have no evidence. I'm sure CWG find that insulting.

    If a casino treats you badly, of course it is unacceptable. In this case however, they closed your account and paid your withdrawal...from memory, it was a mix-up around your cashout and it wasn't deliberate, and it was corrected quickly. We don't know the facts surrounding your case, we only have your version which I'm sure is subjective.

    The forum should not be about "always being on the player's side", although some of our less educated or enlightened members think it should. It is about "fair play" which can be "violated" by players or casinos. There are dodgy casinos and dodgy players, and I've seen my share of terrible operators, and more fraudsters than you've had hot dinners.
     
  30. Jul 9, 2011
  31. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I'm speechless.
    Do you really think that everyone here making some kinda negative post about CWC has some kinda personal agenda.
    Maybe it was time you saw between the lines and the amount of negative posts that there might be some kinda truth behind some of them.
    If they treat you well, nice going, but they most definitely don't treat everyone right.

    Everyone can ignore most of the tin foil hat- zone and postings.
    I was a totally happy camper at CWC for a very long time. The place has imho gone worse in many ways.
    That's why I stopped playing there.

    What a casino should do is treat their players equally...CWC doesn't.
     
  32. Jul 9, 2011
  33. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    What about that

    Nifty29.

    Your post focused on my opinion, which I had to defend.

    However, if you read the first post here the OP complained of withdrawals beeing put back to the account again, without explanation.
    That was my point. I have experineced that too.

    And if you read more threads here at CM you can find at least two about late withdrawals aswell from the CWC.
    And I have experienced that too. And I am not an American citizen, so the reason why they delay withdrawals are not just processors problem.

    One occasion I had a withdrawal request made on a wednesday. If they hade processed that, I could have got my winnings of 4k thursday, and the rest monday.
    Whith the delay, I got my first withdrawal cleared on monday, and as they have limit to 4k a week, the rest couldn't be withdrawn until next week.
    That is, that the rest was in this case 1 week later.

    I agree with winylwetherman, that they do this on purpose, to try to make you gamble up the money.

    This is a policy change. I have been a customer of this group for 3 or 4 years, and played there every week, so I notice the change.

    And one more thing. This is not about education, which in my case, you hade no idea. This forum should stand on the players side as a truthful person that is honest in his/her statements until proof has showed otherwise.

    L'arsenne
     
  34. Jul 9, 2011
  35. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The OP had their withdrawal reversed. They did not have their account closed or anything like what happened to you, so it is not the same thing. For all we know they haven't provided updated ID, or there was some other issue.

    As far as delaying withdrawals, if someone isn't happy with it they can vote with their feet. Nobody had the right to blame the casino for reversing and losing- its a personal choice and if a player can't resist the temptation then they have a serious problem.

    You said they treated you badly, I say they treated me well. End of story.

    As for taking every complaint at face value, well you can do that if you like but be prepare to be taken advantage of.....I've been around a long time, and I'm not 100% accurate at sorting the wheat from the chaff, but my track record is pretty good.

    Anyway, ill leave it at that and let the "objective" discussion continue....
     
  36. Jul 9, 2011
  37. DiamondGeezer

    DiamondGeezer Dormant account PABnononaccred2 PABnoaccred PABaccred

    Occupation:
    Antiques Dealer
    Location:
    NOT Pennsylvania!!!
    Thanks for the heads up guys.

    It would not be a great surprise to me if players in different parts of the world with differing playing styles do get very different treatment. Also stalling on bigger payouts is pretty common outside the top A-List places. It's lame, it sucks but then again it's a hell of a lot better than not getting the win in the first place!

    Don't mean to make this sound like a personal jibe but one explanation behind Nifty's quick payouts could be that he has the profile of a losing player and the casino are desperate to keep his patronage. Winners like Larsenne and the OP may not be viewed in the same light ;).
     
  38. Jul 9, 2011
  39. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle

    The VIP label is hilarious. It is reserved for those who lose the most money in $ terms.
     

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