Vegas Regal Cash out is turning into a nightmare.

[Nifty29]

Vegas Regal are in the wrong here anyway IMO, quite apart from the disgustingly long payout times.

If they want docs for a withdrawal, they should be requested as soon as the pending period elapses so that player can be paid ASAP....not 4-5 days afterwards!! Sheesh!! All of these delays are total BS and Im really sad that Nicolas has been posting here at CM defending their 5+ business day cashouts (can be 9 days if 2 weekends are involved!), saying that it is 'just me personally' who doesnt like that timeframe and that everyone else is happy with it.

Rival casinos have NO IDEA about keeping loyal players. If I were Blonde, I would be running a mile from VR - if I were made to wait more than a week after having my first 5 cashouts done in 48 hours I would be majorly p*ssed.

To date, I have not heard ONE explanation from any Rival manager, reasonable or otherwise, as to why payouts take 5+ business days....unless you count "because they just do".

You know, if everyone just boycotted casinos that dont process payouts within 48 hours they would have to start doing it to stay competitive. I'm already doing it - what better way to send the message?

 

[Pinababy69]

You know, if everyone just boycotted casinos that dont process payouts within 48 hours they would have to start doing it to stay competitive. I'm already doing it - what better way to send the message?

Couldn't agree more Nifty. I also refuse to play anywhere that doesn't payout in under 24 hrs, weekends included. This industry is no longer in its infancy, and there is just no excuse for delayed payouts as standard practice. Fool me once, shame on you. Fool me twice, shame on me.

If people are willing to accept this as the norm, these places will never change. And that's not just Rival....that goes for anywhere that takes longer than 24, or maybe 48 hrs, tops.

 

[NicolasJohnson]

Vegas Regal are in the wrong here anyway IMO, quite apart from the disgustingly long payout times.

If they want docs for a withdrawal, they should be requested as soon as the pending period elapses so that player can be paid ASAP....not 4-5 days afterwards!! Sheesh!! All of these delays are total BS and Im really sad that Nicolas has been posting here at CM defending their 5+ business day cashouts (can be 9 days if 2 weekends are involved!), saying that it is 'just me personally' who doesnt like that timeframe and that everyone else is happy with it.

I never said it is just you. I know you aren't alone. But the fact that you aren't alone doesn't mean everyone thinks the same.

We are honest. Players that deposit at Vegas Regal Casino know it can take up to 5 business days to get paid. They obviously find this acceptable.

Yes do plan on changing. Yes, one day you will find our payout times acceptable (when we change). Until then, I respect your decision of what you find acceptable, just like I'm sure you respect our player's decision to find out payout time frame acceptable.

Rival casinos have NO IDEA about keeping loyal players. If I were Blonde, I would be running a mile from VR - if I were made to wait more than a week after having my first 5 cashouts done in 48 hours I would be majorly p*ssed.

To date, I have not heard ONE explanation from any Rival manager, reasonable or otherwise, as to why payouts take 5+ business days....unless you count "because they just do".

This is because of our current set up. We are going to change it, but that change involves more then you might think.

You know, if everyone just boycotted casinos that dont process payouts within 48 hours they would have to start doing it to stay competitive. I'm already doing it - what better way to send the message?

I respect your right to a boycott. However, don't you think it should be acceptable that some players find the advantages in our casino to far outweigh the disadvantages? At Vegas Regal Casino we offer specials no other casino does. And the disadvantages of playing at our casino, namely a 5 business day payout time frame, are hardly done in a dishonest/underhanded way.

Yes, your suggestions are valid, are taken into consideration and will eventually be applied, regardless of your skepticism. I actually appreciate the suggestions you make, even if they are communicated in a harsh tone.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[jelsmith]

Vegas Regal are in the wrong here anyway IMO, quite apart from the disgustingly long payout times.

If they want docs for a withdrawal, they should be requested as soon as the pending period elapses so that player can be paid ASAP....not 4-5 days afterwards!! Sheesh!! All of these delays are total BS and Im really sad that Nicolas has been posting here at CM defending their 5+ business day cashouts (can be 9 days if 2 weekends are involved!), saying that it is 'just me personally' who doesnt like that timeframe and that everyone else is happy with it.

Rival casinos have NO IDEA about keeping loyal players. If I were Blonde, I would be running a mile from VR - if I were made to wait more than a week after having my first 5 cashouts done in 48 hours I would be majorly p*ssed.

To date, I have not heard ONE explanation from any Rival manager, reasonable or otherwise, as to why payouts take 5+ business days....unless you count "because they just do".

You know, if everyone just boycotted casinos that dont process payouts within 48 hours they would have to start doing it to stay competitive. I'm already doing it - what better way to send the message?

Ditto.....I only play where they can cash me out within 24hrs

 

[uungy]

...........
We are honest. Players that deposit at Vegas Regal Casino know it can take up to 5 business days to get paid. They obviously find this acceptable.

Yes do plan on changing. Yes, one day you will find our payout times acceptable (when we change). Until then, I respect your decision of what you find acceptable, just like I'm sure you respect our player's decision to find out payout time frame acceptable.



This is because of our current set up. We are going to change it, but that change involves more then you might think.



I respect your right to a boycott. However, don't you think it should be acceptable that some players find the advantages in our casino to far outweigh the disadvantages? At Vegas Regal Casino we offer specials no other casino does. And the disadvantages of playing at our casino, namely a 5 business day payout time frame, are hardly done in a dishonest/underhanded way.

Yes, your suggestions are valid, are taken into consideration and will eventually be applied, regardless of your skepticism. I actually appreciate the suggestions you make, even if they are communicated in a harsh tone.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

You are an honest but slow casino. Come on! Be realistic, I have withdrawals waiting at the moment which you are quite aware of, and they are coming through so slowly! You dont even seem to be honouring the $4K a week withdrawal. (Vanguard casino also dont honour that, so you arent much worse than the accredited ones)

3 days + just to accept my documents, thats not acceptable either.

I accept the withdrawal times, but I dont accept it when you dont honour your own timeframes and limits, but I expect you to honour the maximum withdrawals a week clause too.

Correct me if i am wrong!

 

[breakstone]

Payout times

I agree with the others, any casino that takes over 24-48 hours to pay out is not acceptable. There is absolutely reason why it should take any longer to pay out, especially if you only deposit by E Wallets such as Neteller. Some casinos can pay out instantly to E wallets, why cant others adopt this great customer service option. If reputable casino brought in this service, the skies the limit for them. They would leave the others behind. I know a couple do this already but it should be the norm, not the exception. I dont know about credit card withdrawals or deposit as I dont use a credit card, this may cause some problems for casinos, but Neteller, Moneybookers, etc withdrawals should be instant.

 

[NASHVEGAS]

We are honest.

There is one way to find out if a man is honest - ask him. If he says 'yes', you know he is crooked.
- Groucho Marx

Why your need to keep repeating your quote above? Reminding me of Robert Green's honesty.................................Costa Rica, humm!

 

[scorpio]

I am still waiting on my withdrawal......been 8 days.

 

[kakata]

Blonde did u get your money?

 

[slotheadlizard]

8 days

I am still waiting on my withdrawal......been 8 days.

8 Days, Wow! I cashed out 2 days ago, who knows when that will arrive. I guess the good ole quick days are gone. Hope you get it soon.

Hope Blonde has been paid also, or soon.

 

[Nifty29]

I got paid from Royal Apollo - took 7 days to Neteller - Im also posting the background involved which is even scarier (in the rival runaround thread)

Tread carefully people!!

 

[blonde]

Yes I received my cashout on the day they told me, Which was Monday. Maybe next time it will be sooner as I am verified to the gill lmao. I did my cash out on the 5th and received it on the 15th had the weekend in there. Goodluck all!!

 

[slotomatic]

Mine is taking a while as well. Tried to cash out $50 (max allowed on a $10 free chip), they're giving me only $40 -- apparently they take out the ten they gifted, without that being obvious in the terms - and it is still pending since March 16. I am only trying to get it put back into QT, which should never take a stinkin week. wow.

 

[whitespade]

Still "processing" since the 13th. Slow payouts seem to be becoming the norm here.



EDIT: Sorry to state the obvious about slow payouts becoming the norm lol.

 

[NicolasJohnson]

Mine is taking a while as well. Tried to cash out $50 (max allowed on a $10 free chip), they're giving me only $40 -- apparently they take out the ten they gifted, without that being obvious in the terms - and it is still pending since March 16. I am only trying to get it put back into QT, which should never take a stinkin week. wow.

Our terms and conditions state very clearly that the bonus is non cashable. When you click on the bonus in your cashier, the exact T&Cs are displayed before you can take it. A payout from March 16th means you have been waiting 4 business days.

If you want, you can PM me your username and I will check to make sure everything is ok with your payout.

Still "processing" since the 13th. Slow payouts seem to be becoming the norm here.



EDIT: Sorry to state the obvious about slow payouts becoming the norm lol.

PM me your username and I will look into it right away!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Nifty29]

Geez Nicolas - Slotomatic has a genuine gripe after waiting almost a week for his money, but instead of apologising for the ridiculous amount of time you correct him and say it is '4 business days', and point him to the terms. Nice way to put someone offside.

The whole 'business day' concept is a load of rubbish - what is the difference between 'business days' and weekend when it comes to waiting??? I mean, the cashout is just sitting there just the same as any other day isnt it??? If you cashout on Wednesday, why cant you be paid on Monday (which is 5 days of waiting)??

Its just another way of making your 1 week + cashout times look a bit more palatable - 2-5 business days looks a lot better than 7 days doesnt it??

I also think it is deceptive advertising, because NOBODY is being paid in 2 or 3 business days and a very few in 4 - so you no right to state anything less than 5 business days anyway. IMO its the kind of spin we see from Rogue operators.

Mind you, why arent Saturdays and Sundays 'business days'..?? Do you close the casino on these days?? Do you not take any new deposits?? If you are going to take peoples money 24/7 you should be paying them 24/7. Imagine if a land casino closed its cashiers on weekends but still let everyone play!!

Whitespade has been waiting since March 13th - how many 'business days' is that Nicolas?

Everyone needs to understand that Nicolas and other managers have NO control over how fast your cashouts are paid, and are either not robust enough to admit it or they are being made to tow the 'party line'.

Nicolas, I know you have tried really hard to be helpful and responsive at CM but you can keep spraying manure with cologne until the cows come home but everyone will still pick up the smell - some may take longer, but in the end they will. If you were really serious about being honest and helping players, you would post here exactly what the problem is with Rival cashouts (we all know whats going on) and what is being done to fix it.

I have a feeling, however, that nobody wants to fix it.

Mark my words, the players waiting a week or more for their money now wont be coming back later - whereas someone you pay in 24 hours will probably be back putting money in the next day. You guys at Rival just dont get it, and I doubt you ever will.

Its only a matter of time now before white labels start withering on the vine, being deserted by people sick of having their money held hostage. On a personal note Nicolas, I hope it isnt you as I think you are a good person - you just picked the wrong horse IMO.

 

[AussieDave]

Who ever heard of someone Winning money, and then doing a chargeback?

It happens a lot more than you think & I see it happen as an affiliate. So I get screwed by it too.

I'd add more details on how it's orchestrated but doing would be a security risk.


Cheers



Dave

 

[chuchu59]

The way I see it VR should start paying within 2-3 days at the most if they want to implement a compulsory 48-hour cashout rule. You dont have to announce it first before actually doing it. If you cannot meet it occasionally fine. However, it does seem that nearly everyone is paid in exactly 5 working days and there are many instances, albeit for different Rival casinos that include VR, where this timeframe is exceeded.

Many forum members may still recall the period in 2008 where players were not paid in 2-3 months by Rival casinos bar slotocash. There were definitely financial problems with them. Somehow they were injected with some cash and players got paid again. Then things got a turn for the worse with ridiculous bonus offers, balances having to be zeroed out before bonus playthroughs are nullified and then a very strict implementation of the 5-day cashout rule. First, most support staff were apologetic when it took the full 5 days for payment. Then, they got irritated when flooded with enquiries and told players off by saying the 5-day rule is stated in the Ts and Cs. A short while ago, they say that the 5-day processing period after the withdrawal has been approved and now all hell breaks loose and the minimum (not maximum) period for withdrawals is 5 business days.

Nothing against VR but I am taking this opportunity to remind Rival casinos that this is not the first time they are pulling stunts like this. Players may have short memories but if they continue doing this, players may feel that they are being pushed over the edge and could gang together for a total boycott of Rival casinos especially when it is pretty obvious that 90% of the Rivals are white-label casinos and probably owned by the same interests as they cannot make their own decisions.

 

[AussieDave]

Players may have short memories but if they continue doing this, players may feel that they are being pushed over the edge and could gang together for a total boycott of Rival casinos

Rival has been shafting players ever since they 1/2 the pay tables on most of their slots back some 3 years ago. Since no players boycotted that, these flakey pay-outs are merely another in a long list of screw the player philosophy the Rival juggernaut has obviously subscribed to.

Simple solution is to boycott every Rival casino. But will peeps do this, no and why?

CM is practically filled to the brim with Rival threads of peeps b!tching

All I hear is blah...blah...blah & that's exactly what Rival hear too.

I've got a saying... "if you going do it, do it, talking about it don't mean sh!t"

IMHO Rival used the UIGEA to their advantage. They're well aware that their actions have disadvantaged USA players. And yes that also meant all Rival players get screwed.

In addition, the Canada fiasco meant Rival had to ditch Canadian players - that couldn't have been good for business.

Hell for all you know Rival are trying to recoup their losses for the having to ditch Canadian players.

Then the processor issues.

FFS why can MGS casinos and others maintain longevity with their processor companies but Rival claim to have repeated issues and have to keep chopping and changing

Have you ever thought that maybe, just maybe, the processing companies are kicking Rival to the curb, instead of it being the other way around

Take all of this into account and the (Rival) track record clearly shows they don't give a toss. Because you and other players keep getting shafted

IMHO it's time to wake up and smell the coffee, remove the rose coloured glasses & the blinkers and see that playing at any Rival casino is not a enjoyable experience anymore.



Cheers



Dave

 

[AussieDave]

I've taken a screen cap of the About Us page located at:
XXXhttp://www.vegasregalcasino.com/about/en

Of this I've highlighted words and statements, there meanings listed below:
(dictionary extracts from

You do not have permission to view link Log in or register now.

)

Experienced
Wise or skillful in a particular field through experience: an experienced teacher.

Safe
Secure from liability to harm, injury, danger, or risk: a safe place.

Responsible
Involving accountability or responsibility: a responsible position.

Rewarding
Affording satisfaction, valuable experience, or the like; worthwhile.

Searching
Examining carefully or thoroughly: a searching inspection.

Quick
Done, proceeding, or occurring with promptness or rapidity, as an action, process, etc.; prompt; immediate: a quick response.

4 business days.

5 business days for a cash out is certainly NOT QUICK. Acceptable industry payments are 24-48 hours (that's 1 - 2 days).

Telling peeps to read the T&C's and all the other semantic puffery you subscribe to, in my book, means jack. When are you going to stop jerking the OP and other players...

On the About US page Vegas Regal Casino paints an entirely different picture. Or is this just another example of false marketing a Rival casino brand

If you want, you can PM me your username and I will check to make sure everything is ok with your payout.

No one should have to PM you or jump through these type of hoops to get paid That's the BIG concept you just don't get!

FYI I play at 32Red. Pat; Ed; and their support staff operate an online casino how it should be.

IMHO if an online casino is open 24/7 then it should reflect the operational protocols of any land based casino that's open 24/7, period. And it should MOST certainly represent a TRUTHFUL account of how it operates in its ABOUT US page.

Let me remind you and every other Rival casino it's the players that keep Vegas Regal Casino and other Rival casinos in business.

You may not like what your hearing about Vegas Regal or Rival for that matter, but stiff, too bad, deal with it.

It's time you put yourself in the shoes of these players (and stop playing games)...legit players deposit in good faith to be paid their winnings when they win!.

Regurgitating your T&C's dribble is disconcerting, it's a lame ass attempt to throw the incompetent inadequacies of both Vegas Regal Casino management & p!ss poor effort of Rival management back into the faces of players.

It amounts to nothing more than circus clown acts.



Cheers



Dave

 

[Cant_Get_Right]

Aussie, Nifty, Chu, and the rest. I am so glad you are giving Rival Hell. They deserve it. These group of casinos (with the exception of a few) has been getting a free pass for many years. They are feeling the backlash of the world's economy now. They have lived lavishly off us players for awhile. But not any more. Rival are in trouble and they know it. These shell games are really tiresome and boring. If you gonna be a casino; then act like a casino. There is no reason if a person deposit via Ewallet and wins. Then their cashout should be paid promptly back to that same ewallet. There is hardly any risk on the casino part. Just check and make sure no games were abused, if not. Pay the person. It's just that simple. I left rival alone along time ago. I always felt something wasn't right about those group of casinos.

 

[slotheadlizard]

Getting Old

Nicholas, I sent you a PM with my details as I am in the same boat as a couple of posters. Hopefully you can shed a little light.

In a nutshell though, I waited a week before inquiring with chat. I'll only post part of it, as the support was relatively quick and friendly, but essentially I got no real answers, only non answers really.



You are now chatting with 'Robert'

Robert: Welcome to casino Live Chat. How may I help you?

Liz: Hello, I'm checking on my withdrawal. It has been a week, including 5 business days. Thank You.account name: email:

Robert: One moment please.

Liz: ok

Robert: The withdrawal is currently in processing.

Liz: What does that mean, it has been in processing since last Monday?

Robert: It takes an average of 2-5 business days to process a withdrawal, so yes it has been. Today marks the fifth business day.

Liz: So it will be complete today?

Robert: It usually does clear by the fifth business day, keep in mind though that it could take a bit longer as this is an average.

Liz: How much longer? Your terms state 2-5 days?

Robert: It could take a couple of business days longer, it happens. Does not happen all too often, but it happens. But at this time there is nothing wrong with the cashout, and it's currently in processing.

Liz: I understand that it is in processing, its just not a helpful term when I don't know when I will get it.

Liz: Thanks anyway

Robert: You are very welcome.

Robert: Have a nice day.

 

[vinylweatherman]

We have STILL to hear a blow by blow account of the timeline of a cashout, from submission by the player, to arrival in their bank/ewallet account. We know the speeds of some stages in the process, AND we know how fast COMPUTERS react to input - it's IMMEDIATE, not even 0.1 "business days". Whether a day is a business one or not ONLY matters if something is being done that CANNOT be automated by computer. Even B & M companies do most of their transactions by computer now, except for cash & cheques. These can be resolved at the end of EACH business day, although in practive BANKS take 2-3 business days, although this is about to change because politicians believe it holds back the economy.

Here is how it SHOULD work.

1) Player submits withdrawal - request enters queue (automated by computer, INSTANT).

2) Withdrawal checked, and marked for processing - 1 business day
3) Withdrawal passed for processing in next batch - by computer - INSTANT
4) Batch is processed - NEXT business day (total 2 business days so far).

5) To webwallet - INSTANT, should arrive IMMEDIATELY batched withdrawals for that day are run, and this would be by the end of the business day.
OCCASIONALLY this might go into the following business day, but this would NOT be the norm.

6) To bank - since banks take around 3 business days to pass an inbound payment to a customers account, it is ONLY this method that should be taking 5 business days as the norm.

Other than the delays caused by banks, it is Rival processing that are responsible for stretching out stages 1-3 from 2 business days to 5 business days or more. It may not seem that much more, but the COMPETITION do things FAR better, and THIS is what is now considered the norm.

What exactly happens in these missing 3 business days in the Rival process, that are clearly not needed to do the actual work of processing?

Why are ALL Rivals tarred with the same brush, and the good operators get frustrated trying to break the mold?

Easy:-

1) MOST Rival casinos are "white labels", merely MANAGED on behalf of Bonne Chance, either by employed managers, or part stakeholders. These have little independence of action, and must "toe the party line" on many things.

2) The "white label" brands are required to LIE about this underlying structure, and market themselves as completely independent casinos, or small groups of "sister" casinos. This is to fool players into thinking that Rival merely licence the software to independent casinos, or casino groups, just in the same manner other software licencing structures work.

This means that any operator who REALLY has extensive independence of action is merely thought to be operating (2) above when they say this to players.
This is because time, and the intelligence of the player community, has long since "busted" (1) & (2), yet Rival are STILL pretending it works, and are STILL thinking they are fooling the players.

Some operators have given up the pretence of (2), whilst Rival and others are still sticking to it.

In time, lies are exposed by mistakes and "inconvenient facts", and this is how (2) was exposed over time. Such things as support mistakenly using a supposedly unconnected casino in their signature to a reply to a player, or a deposit at one casino being billed to the player as a deposit to another, supposedly unconnected, casino. Last, but not least, the secret database exposed the independence myth. It officially didn't exist, yet SOMEHOW the other "independent" casinos were able to access PERSONAL INFORMATION about players who had never played at THAT particular casino, nor any declared "sisters". This was detected because Rival casino B would make decisions based SOLELY on the actions of their NEW player at INDEPENDENT Rival casino A - it was therefore evident that they were really part of the same group, and this turned out to be the larger group of Bonne Chance white labels, all of whom were passing data about players between them through this central database, which many operators now concede DOES exist, and has existed right from the start.

Unfortunately, with all the lies and trickery, whatever Rival says now is taken with a pinch of salt. If it looks odd, it's another lie - even if it's Rival actually telling the truth for once.

 

[vinylweatherman]

Nicholas, I sent you a PM with my details as I am in the same boat as a couple of posters. Hopefully you can shed a little light.

In a nutshell though, I waited a week before inquiring with chat. I'll only post part of it, as the support was relatively quick and friendly, but essentially I got no real answers, only non answers really.



You are now chatting with 'Robert'

Robert: Welcome to casino Live Chat. How may I help you?

Liz: Hello, I'm checking on my withdrawal. It has been a week, including 5 business days. Thank You.account name: email:

Robert: One moment please.

Liz: ok

Robert: The withdrawal is currently in processing.

Liz: What does that mean, it has been in processing since last Monday?

Robert: It takes an average of 2-5 business days to process a withdrawal, so yes it has been. Today marks the fifth business day.

Liz: So it will be complete today?

Robert: It usually does clear by the fifth business day, keep in mind though that it could take a bit longer as this is an average.

Liz: How much longer? Your terms state 2-5 days?

Robert: It could take a couple of business days longer, it happens. Does not happen all too often, but it happens. But at this time there is nothing wrong with the cashout, and it's currently in processing.

Liz: I understand that it is in processing, its just not a helpful term when I don't know when I will get it.

Liz: Thanks anyway

Robert: You are very welcome.

Robert: Have a nice day.

What a load of bollocks.

I know what average is, I did it in school when I was too young to gamble, and didn't even know what a casino was.

An average is the sum of a series of values divided by the number of values.

In this explanation MOST withdrawals should be taking 3 business days, and a few should take 2, and a few should take 5.

If EVERY withdrawal is taking as long as 5, then this is NOT the "average", but the MINIMUM value of the TAIL of the distribution of withdrawal times. This would mean the casino is LYING in the terms and conditions by stating 3-5 business days, and there is no point in pointing a player to something that isn't true in order to explain something.

To find out what is REALLY happening, EVERY withdrawal over a period of time has to be analysed and the length of time each takes added together, and divided by the number of withdrawals in the sample. THIS would give the true average, which MANY players now believe is GREATER than 5 business days. It is no wonder therefore that there has been a flood of complaints recently.

Normally, as companies grow and mature, they get BETTER at doing things, Rival seem to be getting steadily WORSE at some things. It's not so much they are taking 5 days, but that this is WORSE than their levels of performance in the past, so progress is in the WRONG direction, and seems to be continuing this way given that even the 5 business day quoted MAXIMUM seems to be routinely exceeded.

 

[nisosbar]

I wanted to make a deposit yesterday, so I took a look at my existing bonuses. Some of them were pretty good, like 200% at 17x WR, no max cashout. Couple others like that.

Then I asked myself, do I really want to go through this bullcrap if I win? And I do NOT, so I deposited on Sloto, no bonus. The sad thing is that I like some of the unique games on some of the other sites, and also, I'm leaving my loyalty status behind, but I simply can't deal with these crappy payouts. IMO, there is nothing worse than that - nothing.