1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Vegas Regal Cash out is turning into a nightmare.

Discussion in 'Online Casinos' started by blonde, Mar 8, 2010.

    Mar 8, 2010
  1. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I am so frustrated and aggravated. I sure hope I post this in the correct place, forgive if it's not. I did my 5th withdraw at Vegas Regal last week. I finally received an email telling me they need other documents that I need to verify etc. I don't really understand this as my first 4 withdraws went thru without this form, anyway now they are telling me that my cash out will not hit my QT account until next Monday. What? Are you serious? What in the world is going on? Nicolas or someone please I hope you can explain the long unnecessary process that is going on here. My last withdraw to my QT account hit within 12 hours. Thanks for listening everyone!!
     
  2. Mar 9, 2010
  3. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    If that's true, I'm politely curious if Nicolas can explain why a seemingly arbitrary future day has been given for payout to be processed - there is a whole work week ahead of us - as long as accounting gets her documents, seems like - in light of your other posts in Casinomeister - it is incumbent upon your casino to expedite cash outs, and if prior cashouts were within 12 hours, why can't you do that here, as well.
     
    1 person likes this.
  4. Mar 9, 2010
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
  6. Mar 9, 2010
  7. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I did indeed PM Nicolas. The new forms that they sent me well I can kind of understand why they needed them verification for my credit cards that I used but to be given that time frame for this withdraw is very mind boggling. Thanks for the reply.
     
  8. Mar 9, 2010
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Why are they asking you now for credit card forms? Have you always used credit cards?

    If they didnt need the forms before, they shouldnt need them now - or if they do, it should not delay your cashout as it is not your problem of fault.
     
  10. Mar 9, 2010
  11. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I just wanted to add I just received an email from Customer Support in which I emailed the manager and get a reply from them, anyway they told me that now my withdraw process starts as to when accounting received my documents. :eek: wow..... now I am really confused lol. Nicolas HELP!!!! I know you can. thanks
     
  12. Mar 9, 2010
  13. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I agree my 4 other withdraws have been processed with no problems what so ever. I have always used my cc to deposit except for one time I used QT.
     
  14. Mar 9, 2010
  15. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Have you made more than oone withdrawal in the month?, it seems a lot of them now are starting to either charge or delay payments to Ewallets when there are a few for the one month.

    It does however seem silly to take this many days to verify your documents unless they have a third party which does this.
     
  16. Mar 9, 2010
  17. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Much as I hate Rival...I have to say that the reason you are suddenly being asked for a CC authorization form probably has alot to do with what has gone on with Visa and Mastercard in the last month. The casino is covering its ass, in case the CC company refuses the charges. They are making sure you will be legally bound to pay any charged back amounts. Not saying you would charge back, but your CC company very well may at some future point. If that happens, the casino/processor could be out tons of money...especially if it's a blanket occurrence.

    EDITED TO ADD: Still no excuse for the "waiting" period to begin all over again however. Once they receive the authorization form, your cashout should be processed IMMEDIATELY. No more waiting.
     
  18. Mar 9, 2010
  19. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    Let me add that Vegas Regal is the only rival that i will deposit and play at. I have faith that this will get resolved.:thumbsup:. I appreciate all of the replies and input. Thanks guys.
     
  20. Mar 9, 2010
  21. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows

    This is my first withdraw this month, and also my first one since January.
     
  22. Mar 9, 2010
  23. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: If the Casino wants to cover their Ass, in case of a chargeback, then they need to be getting extra documents, and accepting their policy, and such not, "AT THE TIME OF DEPOSIT", not when you request a withdraw. Who ever heard of someone Winning money, and then doing a chargeback?:confused:
     
  24. Mar 9, 2010
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Some of you guys may or may not remember back in the day that "Proc-Cyber Services", a processor that processed for most all of the Microgaming casinos always asked for you to fill out and initial a credit card form to approve all of the past charges just as Pina had previously stated.

    I'm not sure if Proc-Cyber is even still in business with Microgaming casinos or not today, but this was usually always the case in my experience with my cashouts from a Microgaming casino.
    ____
    ____
     
  26. Mar 9, 2010
  27. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Rob,

    I had forgotten about that. I think that when I used to play at the old Rivals, Pantasia etc, every time I made a withdrawal, I had to validate my credit card. Signed a form that had all my credit card charges for that casino, had to initial each charge. Was a pain but I don't remember them taking days to authorize. When they got it back, they immediately processed the withdrawal.
     
    1 person likes this.
  28. Mar 9, 2010
  29. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I agree and understand completely, but why 5 withdraws later are they holding things up? This should of been done when they verified my account with my first withdraw. Will wait and see if Nicolas has any input. Still no reply as of yet, hopefully soon :)
     
  30. Mar 9, 2010
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yes I remember that, but I also remember them paying within 48 hours - they sent the credit card from right after the 24 hour pending period and as long as you sent it back by the next morning they would process it that day.....its a long way from asking you 4-5 days after you withdraw, and then making you wait another 4-5 days to get your cash.

    Since those days, it has been sufficient for every other casino Ive played at to ask once for the form on the first withdrawal authorizing all future deposits using that card - so why do Rival have an issue all of a sudden? The customer should have been asked for this on his first withdrawal, not the sixth.

    I know some are saying it could be related to the recent CC issues, but customers have the same chargeback rights as they did before the seizures so it does absolutely zero to suddenly make every player sign for their purchases - in fact, there is even legal opinion that these auth forms wouldnt last 5 minutes in court anyway - after all, what happens if you send back the form etc and the casino doesnt pay?? You still have the right to chargeback based on the service or goods not being provided.

    IMO its just another way to delay payouts, otherwise these docs would be requested the minute you withdraw. The casinos know that by asking after several days means at least a 24-48 hour delay regardless of them 're-starting' the process timeframe so I cant see any other reason.

    In contrast, a new RTG here asked me for my faxback the other day but my printer stuffed up so I couldnt print and sign it - and they said 'no problems just sendit when you can but we will pay you now'. Anyone see the difference here??
     
    5 people like this.
  32. Mar 9, 2010
  33. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    That's terrific! So do tell, which RTG has that level of service?
     
  34. Mar 9, 2010
  35. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Im sure they wont mind me saying

    Its Lock Casino

    Very pleasant to deal with and really seem interested in keeping customers happy.
     
    1 person likes this.
  36. Mar 9, 2010
  37. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    a little update, nothing as of yet. i noticed Nicolas read my PM but no reply. Still waiting patiently for some kind of answer:what:
     
  38. Mar 9, 2010
  39. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    I sure remember them. The most incompetent company related to online gambling I have dealt with.

    Hopefully they are not in business anymore.
     

Share This Page