Vegas Regal Cash out is turning into a nightmare.

[blonde]

I am so frustrated and aggravated. I sure hope I post this in the correct place, forgive if it's not. I did my 5th withdraw at Vegas Regal last week. I finally received an email telling me they need other documents that I need to verify etc. I don't really understand this as my first 4 withdraws went thru without this form, anyway now they are telling me that my cash out will not hit my QT account until next Monday. What? Are you serious? What in the world is going on? Nicolas or someone please I hope you can explain the long unnecessary process that is going on here. My last withdraw to my QT account hit within 12 hours. Thanks for listening everyone!!

 

[nisosbar]

If that's true, I'm politely curious if Nicolas can explain why a seemingly arbitrary future day has been given for payout to be processed - there is a whole work week ahead of us - as long as accounting gets her documents, seems like - in light of your other posts in Casinomeister - it is incumbent upon your casino to expedite cash outs, and if prior cashouts were within 12 hours, why can't you do that here, as well.

 

[Nifty29]

Hi Blonde

My advice is to contact the rep NicolasJohnson ASAP

You may also like to read this thread where many others are in the same boat:

https://www.casinomeister.com/forums/threads/rival-runaround.36672/

I have alerted the mods here to the issue.

 

[blonde]

I did indeed PM Nicolas. The new forms that they sent me well I can kind of understand why they needed them verification for my credit cards that I used but to be given that time frame for this withdraw is very mind boggling. Thanks for the reply.

 

[Nifty29]

I did indeed PM Nicolas. The new forms that they sent me well I can kind of understand why they needed them verification for my credit cards that I used but to be given that time frame for this withdraw is very mind boggling. Thanks for the reply.

Why are they asking you now for credit card forms? Have you always used credit cards?

If they didnt need the forms before, they shouldnt need them now - or if they do, it should not delay your cashout as it is not your problem of fault.

 

[blonde]

I just wanted to add I just received an email from Customer Support in which I emailed the manager and get a reply from them, anyway they told me that now my withdraw process starts as to when accounting received my documents. wow..... now I am really confused lol. Nicolas HELP!!!! I know you can. thanks

 

[blonde]

Why are they asking you now for credit card forms? Have you always used credit cards?

If they didnt need the forms before, they shouldnt need them now - or if they do, it should not delay your cashout as it is not your problem of fault.

I agree my 4 other withdraws have been processed with no problems what so ever. I have always used my cc to deposit except for one time I used QT.

 

[same_old]

Have you made more than oone withdrawal in the month?, it seems a lot of them now are starting to either charge or delay payments to Ewallets when there are a few for the one month.

It does however seem silly to take this many days to verify your documents unless they have a third party which does this.

 

[Pinababy69]

I agree my 4 other withdraws have been processed with no problems what so ever. I have always used my cc to deposit except for one time I used QT.

Much as I hate Rival...I have to say that the reason you are suddenly being asked for a CC authorization form probably has alot to do with what has gone on with Visa and Mastercard in the last month. The casino is covering its ass, in case the CC company refuses the charges. They are making sure you will be legally bound to pay any charged back amounts. Not saying you would charge back, but your CC company very well may at some future point. If that happens, the casino/processor could be out tons of money...especially if it's a blanket occurrence.

EDITED TO ADD: Still no excuse for the "waiting" period to begin all over again however. Once they receive the authorization form, your cashout should be processed IMMEDIATELY. No more waiting.

 

[blonde]

Let me add that Vegas Regal is the only rival that i will deposit and play at. I have faith that this will get resolved.. I appreciate all of the replies and input. Thanks guys.

 

[blonde]

Have you made more than oone withdrawal in the month?, it seems a lot of them now are starting to either charge or delay payments to Ewallets when there are a few for the one month.

It does however seem silly to take this many days to verify your documents unless they have a third party which does this.

This is my first withdraw this month, and also my first one since January.

 

[love2winalot]

Hiya: If the Casino wants to cover their Ass, in case of a chargeback, then they need to be getting extra documents, and accepting their policy, and such not, "AT THE TIME OF DEPOSIT", not when you request a withdraw. Who ever heard of someone Winning money, and then doing a chargeback?

 

[RobWin]

Why are they asking you now for credit card forms? Have you always used credit cards?

Some of you guys may or may not remember back in the day that "Proc-Cyber Services", a processor that processed for most all of the Microgaming casinos always asked for you to fill out and initial a credit card form to approve all of the past charges just as Pina had previously stated.

I'm not sure if Proc-Cyber is even still in business with Microgaming casinos or not today, but this was usually always the case in my experience with my cashouts from a Microgaming casino.
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[anniemac]

Rob,

I had forgotten about that. I think that when I used to play at the old Rivals, Pantasia etc, every time I made a withdrawal, I had to validate my credit card. Signed a form that had all my credit card charges for that casino, had to initial each charge. Was a pain but I don't remember them taking days to authorize. When they got it back, they immediately processed the withdrawal.

 

[blonde]

I agree and understand completely, but why 5 withdraws later are they holding things up? This should of been done when they verified my account with my first withdraw. Will wait and see if Nicolas has any input. Still no reply as of yet, hopefully soon

 

[Nifty29]

Some of you guys may or may not remember back in the day that "Proc-Cyber Services", a processor that processed for most all of the Microgaming casinos always asked for you to fill out and initial a credit card form to approve all of the past charges just as Pina had previously stated.

I'm not sure if Proc-Cyber is even still in business with Microgaming casinos or not today, but this was usually always the case in my experience with my cashouts from a Microgaming casino.
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Yes I remember that, but I also remember them paying within 48 hours - they sent the credit card from right after the 24 hour pending period and as long as you sent it back by the next morning they would process it that day.....its a long way from asking you 4-5 days after you withdraw, and then making you wait another 4-5 days to get your cash.

Since those days, it has been sufficient for every other casino Ive played at to ask once for the form on the first withdrawal authorizing all future deposits using that card - so why do Rival have an issue all of a sudden? The customer should have been asked for this on his first withdrawal, not the sixth.

I know some are saying it could be related to the recent CC issues, but customers have the same chargeback rights as they did before the seizures so it does absolutely zero to suddenly make every player sign for their purchases - in fact, there is even legal opinion that these auth forms wouldnt last 5 minutes in court anyway - after all, what happens if you send back the form etc and the casino doesnt pay?? You still have the right to chargeback based on the service or goods not being provided.

IMO its just another way to delay payouts, otherwise these docs would be requested the minute you withdraw. The casinos know that by asking after several days means at least a 24-48 hour delay regardless of them 're-starting' the process timeframe so I cant see any other reason.

In contrast, a new RTG here asked me for my faxback the other day but my printer stuffed up so I couldnt print and sign it - and they said 'no problems just sendit when you can but we will pay you now'. Anyone see the difference here??

 

[nisosbar]

In contrast, a new RTG here asked me for my faxback the other day but my printer stuffed up so I couldnt print and sign it - and they said 'no problems just sendit when you can but we will pay you now'. Anyone see the difference here??

That's terrific! So do tell, which RTG has that level of service?

 

[Nifty29]

That's terrific! So do tell, which RTG has that level of service?

Im sure they wont mind me saying

Its Lock Casino

Very pleasant to deal with and really seem interested in keeping customers happy.

 

[blonde]

a little update, nothing as of yet. i noticed Nicolas read my PM but no reply. Still waiting patiently for some kind of answer

 

[Tengil]

Some of you guys may or may not remember back in the day that "Proc-Cyber Services", a processor that processed for most all of the Microgaming casinos always asked for you to fill out and initial a credit card form to approve all of the past charges just as Pina had previously stated.

I'm not sure if Proc-Cyber is even still in business with Microgaming casinos or not today, but this was usually always the case in my experience with my cashouts from a Microgaming casino.
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I sure remember them. The most incompetent company related to online gambling I have dealt with.

Hopefully they are not in business anymore.

 

[blonde]

Nicolas just replied to my message and he is looking into the situation. Thanks Nicolas I appreciate all the help.

 

[Pocketdiggers77]

Thats weird because Vegas Regal is the only rival never to ask me for any documents whatsoever. I used CC's and C2P and made three or four large withdrawals and they never asked for anything. Now the withdrawal times were always close to "5 business days" which is why I stopped playing there but it is looking like all of the rivals except Sloto are pushing the 5 business day time frame.

PD

 

[NicolasJohnson]

Wow, I'm sorry I had missed this thead. I was in contact with blonde. The CS rep that told the player about a next monday payout time was absolutely wrong. I apologize for this inconvenience.

The player will get paid within the 5 business day time frame. We are going to bring this time frame down down, but until we do, we can't, and have not, promised 48 hours. Althought I will say it is a goal. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[blonde]

Thank you Nicolas, I appreciate all the help you do. I dont want to get any support person in trouble either lol. Anyway will look forward to my withdraw and cant wait to play at VR again real soon.

 

[Nifty29]

Wow, I'm sorry I had missed this thead. I was in contact with blonde. The CS rep that told the player about a next monday payout time was absolutely wrong. I apologize for this inconvenience.

The player will get paid within the 5 business day time frame. We are going to bring this time frame down down, but until we do, we can't, and have not, promised 48 hours. Althought I will say it is a goal. :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Thanks for getting on to this Nicolas.

The timeframe is completely unacceptable though, especially for someone who has made several withdrawals already.

I was very willing to accept your word several months ago that cashout times would reduce, however they have actually increased since then so I have to question whether Vegas Regal really wants to be a cut above the rest. Unfortunately, apart from your participation in the forums, there is little else that achieves that aim. I cant speak for anyone else, but I would rather have 24-48 hours payouts with occasional 100% match bonuses (with reasonable WR and no max cashout) than lots of small freebies and big capped bonuses.

IMO your casino has had ample time to organise fast payouts and has failed to do so, which is a big disappointment for me as I had high hopes for Vegas Regal. You say there are difficulties - well Im sure there are, as with many things, but there are many casinos who have managed to pay within 24 hours from day one - and Im sure they faced similar issues, although I do know they are all well-funded, so any casino that says they can't rather than won't makes me wonder if they arent as financially stable as they should be.

Its not personal Nicolas, its just an observation that I really hoped never to make about VR and I still think you do a good job here at CM. I just feel sorry for non-CM members who dont have access to you to help them out, and have to rely on the airheads in Rival support.