Vegas 7 problem

[mamgamb]

Hi I've just found this thread and have also had recent problems with this group. I was offered some 100% match bonuses via email and played them, I have emails now from vegas poker and vegas joker casinos saying they have cancelled my winnings and will refund deposits from over a week ago.

They have not refunded the deposits at all and I had definately met the slots wagering requirements to get the bonuses in the first place. I also had the promotion on a floridita account, I have not recieved an email about that account being cancelled, but i have not been paid or recieved my deposit back there either.

I am owed 265, 120, and 200 on the three accounts. I will pm the rep about this immediately also.

 

[felix]

I played vegas slot in April, I met the WR and T&Cs for the bonus and made a withdrawal of 749 on April 4th. I received the same email as at the beginning of this thread:

Our risk management department has audited your account following your withdrawal and has found it in flagrant breach of our terms and conditions, with a clear intention of abusing our promotions.

I was fairly shocked, as I knew I had met the WR and T&Cs, but didn't think there was anything I could do about it except accept that I had been scammed and move on. I'd never even heard of casinomeister.

I don't know any reputable organisation where someone responsible for dealing with customer problems says "I'm going on holiday, see ya!" Whatever, I'll pm anyway and see what happens. In the absence of a reply from a stand-in or a postcard from somewhere sunny I'll have to wait until he returns.

 

[Rusty]

Did he not originaly say, sorry he not replied earlier because he had just got back from holiday.
Nice to see the Group can afford to pay their reps well enough to enjoy a holiday every second Week.

 

[chuchu59]

Or probably they are so much in the red that the group can only employ and pay them their wages every second week.

 

[mamgamb]

no reply direct from eprocessing and rep still hasnt read pm (extended holiday with my money? )

how did the ecogra thing go wootchris maybe I'll have to go to them if I hear nothing soon.

 

[VegasVIP Lounge]

The Vegas VIP Lounge Representative Has Returned

Dear All

I have forwarded on all the private messages I recieved during my absence to the Vegas VIP Lounge Casino Group. I have been informed by the Vegas VIP Lounge that some of the persons that have so far contacted me should be recieving correspondence informing them of the status of their accounts and the decisions reached relating to the payment of winnings.

 

[AussieDave]

Dear All,

Please allow me to apologise for not posting earlier, however I have been away since last tuesday. Having now returned to my desk, I will look into the matter in question and attempt to provide an explanation as soon as possible.

Probably a really stupid notion on my part, but (unless you slipped into a worm hole) would it not make sense to arrange for someone else in your Dept to check your PM's here every day in your absence.

Glad to see your doing something about it, but as a heads up, this is how and why people get narky in the first place. PM's or posts not answered. Most conclude that the Rep doesn't care.

Which then esculates the issue to a level where if some simply planning was pre-aranged it could have been avoided.

 

[wootchris]

Still no direct response or explanation from the casino. ECogra sent me a very ambiguous response and refused to answer any other questions.

Screw this group, bunch of scam artists who won't pay players with winning strategies even if they follow all the terms of the bonus.

 

[murdock]

Good news here, got my 2500 paid after eprocessing apologies for their error.

However having said that no offer to try and compensate me in any way for the time and effort I've had to put in registering here, sending emails, checking emails, scanning documents and organising my personal finances around a 2500 hole for a month.

So in summary got to the position I should have been 6 weeks ago with a lot of anxiety along the way, so why play here when you can go somewhere else where you get paid no hassle?

 

[chuchu59]

Probably a really stupid notion on my part, but (unless you slipped into a worm hole) would it not make sense to arrange for someone else in your Dept to check your PM's here every day in your absence.

Glad to see your doing something about it, but as a heads up, this is how and why people get narky in the first place. PM's or posts not answered. Most conclude that the Rep doesn't care.

Which then esculates the issue to a level where if some simply planning was pre-aranged it could have been avoided.

Valid point. Is there a function where auto-responses are set up by the receiver of the PMs stating the dates when he will be unavailable and hence this will lessen the agitation from disgruntled players. Perhaps Bryan or Simmo could look into this.

 

[winbig]

Or even easier, just put "Gone until dd/mm" for their title. The title shows up right under their username in all of their posts, so it'd really be hard to miss.

User CP > Edit Profile > scroll down to "Custom user title" and fill in the blank.

 

[VegasVIP Lounge]

Re: My Absence

I thank you all for your constructive advice regarding procedures for periods during which I may unavailable. In the future I will ensure that I state more clearly in advance dates when I am away. I will also ensure that there is someone regularly checking my pm inbox and reviewing forum posts.

 

[mamgamb]

Well Thusfar I've emailed eproccessing and pmed the rep and have had absolutely no contact back about my missing payment. I dont suppose an update about my missing money could come soon?

 

[VegasVIP Lounge]

I have pmed mamgamb

I have sent you a private message mamgamb.

 

[mamgamb]

PM receive - investigation ongoing no real deatils. Thanks for letting me know something is happening though.

 

[mamgamb]

Dear xxx, We are writing regarding your casino account (xxx) at Vegas Poker Casino. Our risk management department has audited your account following your withdrawal and has found it in flagrant breach of our terms and conditions, with a clear intention of abusing our promotions. As a result your account has been permanently disabled and any winnings voided. However, we would like to inform you that we have initiated a full refund of your purchase. Best Regards, Corben L.E-Processing Services www.eprocessingservices.comOn behalf of Vegas Poker Casino

So after it's a week since I posted here and emailed eprocessing and I have been told nothing about what's going on.

I don't know what my supposed fragrant breach is.
I don't know why my deposits have not been paid back despite claims to the contrary.
I dont know why I was offered a reload bonus in the 1st place.
I dont know when, if there Vegas Affiliates / Eproccessing intend to give me any indications as to the answers to the my problems with them.

I hope someone else is getting somewhere with this "accredited casino"

 

[VegasVIP Lounge]

Re: Mamgamb

Dear All,

I have pmed mamgamb regarding her above post.

 

[felix]

I've heard absolutely nothing from anyone about my withheld winnings.

 

[mamgamb]

I've heard absolutely nothing from anyone about my withheld winnings.

Glad it's just not me who seems to be getting ignored, whenever I've posted a whine I been told things are being looked at, but as soon as it's quiet from my end silence from vegas affiliates.

Current Status

July winning on account specific promotion on 3 accounts still not paid.
No explanation as to what I've done wrong
No refund of winnings despite email concerning 2 accounts stating this would be done on 4th August.

I'll be on a week long break soon, if there is no resolution by then ecogra and pitch a bitch time.

 

[wootchris]

More than a month now. No PM from the rep since three weeks ago when I was told the same "ongoing investigation" line. No explanation of what exactly I did that was such a "flagrant breach" of the holy, loved, spirited consortium of bonus gods that they consult prior to locking accounts.

 

[thechap]

i think you guys should pitch a bitch, especially those who have no deposit back despite an email promising it.

 

[chuchu59]

So after it's a week since I posted here and emailed eprocessing and I have been told nothing about what's going on.

I don't know what my supposed fragrant breach is.
I don't know why my deposits have not been paid back despite claims to the contrary.
I dont know why I was offered a reload bonus in the 1st place.
I dont know when, if there Vegas Affiliates / Eproccessing intend to give me any indications as to the answers to the my problems with them.

I hope someone else is getting somewhere with this "accredited casino"

Vegas VIP Lounge,

The casino's e-mail to Mamgamb sucks. You cant simply claim that the player breached the terms and conditions without offering any explanations. As for bonus abusing, your terms are set out for everybody to see so if you feel that a player is abusing the bonus you can prevent him from being offered further bonuses or even cancel his account but winnings before this course of action is taken must be honoured. If it were related to fraud, it would have been an entirely different matter.

Personally, I understand that bonuses are meant to entice players but you cant weed all the bad ones out so there will always be players out to ABUSE them but until they show this characteristic, they should be treated as normal. Reminds me of Macgyver who doesnt abuse bonuses but loves to shake the sh!t out of them.

 

[Casinomeister]

Vegas VIP Lounge,

The casino's e-mail to Mamgamb sucks. You cant simply claim that the player breached the terms and conditions without offering any explanations. As for bonus abusing, your terms are set out for everybody to see so if you feel that a player is abusing the bonus you can prevent him from being offered further bonuses or even cancel his account but winnings before this course of action is taken must be honoured. If it were related to fraud, it would have been an entirely different matter...

The response may suck, but for that moment, that was all that he could say. There is a large scale investigation going on which involves a number of people. Vegas VIP Lounge is the spokeman - he's not the one who's doing the investigation. There should be a statement coming soon.

 

[chuchu59]

The response may suck, but for that moment, that was all that he could say. There is a large scale investigation going on which involves a number of people. Vegas VIP Lounge is the spokeman - he's not the one who's doing the investigation. There should be a statement coming soon.

Thanks Bryan. If a full-scale investigation is being carried out, the e-mail(not the one from Vegas VIP Lounge but the one Mamgamb attached) sucks even more. It implied that the audit had already been conducted and that the player breached their terms without telling him what they were. They then locked his account, voided his winnings and are returning his deposit as if it were a foregone conclusion. It seemed that this was a personal issue but if this is a large scale investigation involving others let the player know and tell him that until all findings have been concluded, his account will remain locked and winnings temporarily withheld.

 

[Messi_18]

Robbed

I have been quiet since I wrote about my instance some weeks ago. I had written to the casino several times and never received a response. This week I received a pm from the rep saying I would be contacted soon by the casino. Today the casino wrote that my case was final, they would not send my winnings, and they would not discuss the matter further.

In this thread Ive read the rep write about connections and people depositing and playing in the same styles. I dont see how this can have anything to do with me. How many online casino players come from Argentina anyway? The only thing anyone I know does is PartyPoker, and only 3 people I know from the casino here.

Still, it is in the casino terms that they can take away a bonus for any reason. I should have read before I played here. But I think it is nothing but robbery for them to take away and keep the money I won before they put a bonus in my account. I deposited my own money and played and risked with it and I won $450 before they put a bonus in my account.

The casino is taking away the 450 I won because of a bonus of 215 they added after. I think this is nothing less than theft.