Vegas 7 problem

I have been quiet since I wrote about my instance some weeks ago. I had written to the casino several times and never received a response. This week I received a pm from the rep saying I would be contacted soon by the casino. Today the casino wrote that my case was final, they would not send my winnings, and they would not discuss the matter further.

In this thread Ive read the rep write about connections and people depositing and playing in the same styles. I dont see how this can have anything to do with me. How many online casino players come from Argentina anyway? The only thing anyone I know does is PartyPoker, and only 3 people I know from the casino here.

Still, it is in the casino terms that they can take away a bonus for any reason. I should have read before I played here. But I think it is nothing but robbery for them to take away and keep the money I won before they put a bonus in my account. I deposited my own money and played and risked with it and I won $450 before they put a bonus in my account.

The casino is taking away the 450 I won because of a bonus of 215 they added after. I think this is nothing less than theft.

There's way too much smoke here. It's time this operation be rogued permanently.

Also, is this group tied into wager7.com a First Fedelity Company and if yes. How is it that they are soliciting through the U.S. mail and out of Milwaukee, Wisconsin?

Have a good one.
 
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Actually, this issue has already been dealt with. I'm not able to discuss details yet, but when I can I will.

Please note a lot of first time posters in this thread, some of whom haven't returned.

It's another fraud issue. Tiresome, ain't it??
 
Actually, this issue has already been dealt with. I'm not able to discuss details yet, but when I can I will.

Please note a lot of first time posters in this thread, some of whom haven't returned.

It's another fraud issue. Tiresome, ain't it??

It really can be at times. Do you know if this wager7.com is part of this Vegas7 group? I just got some more stuff from them out of Ft Lauderdale, Florida.

Shades of Bet on Sports.

Have a good one.
 
Same again please!

This looks so much like the BelleRock case a while back. An organised fraud, so full details were never disclosed, a few innocents got caught up, and were not cleared quickly enough to keep confidence in the group up. Eventually, a number of the posters certainly seemed to have been "busted" for trying it on, and seemed to outnumber the small number of innocents caught up.

However, what about the bigger picture. With the nature of these frauds, the investigations, and the need to prevent the details of how to repeat the fraud being leaked out - the genuine player is being royally scared off from the industry. It is impossible to deposit and play and guarantee not to get entangled, as the fraudsters are actually trying to look like genuine players in the first place.
Despite what the outcome, mistakes ARE made and a few innocents are never paid along with many of the fraudsters. The fraudsters treat this as an "occupational hazard" and try their best to find out how they got caught so they can tweak the fraud before moving to the next victim. The innocent player will be forever convinced the casino concerned are thieves, as they have been found guilty of nothing more than winning as far as they are concerned. Telling them they are found to have breached the terms makes no difference because they actually have not, they have simply been pattern matched with the fraudsters methodology. As there is no real independent appeal beyond the mediation services of the likes of eCogra, mistakes will not be addressed and the cases will be closed. The casinos hope that damage is limited to a few innocents who will tell a few friends not to ever play there. Eventually, a new set of fraudsters will try - the casino hoping to be even better at catching them the next time, and in limiting the effect on innocent players even more.

The only way this will change is if the current method of confiscation without explanation is coupled with such widespread use (fraud) that the general player base is scared from ever playing beyond their own close circle of trusted casinos, and new players are scared off altogether as they will believe no amount of accreditation, seals, etc will be a guarantee of a trouble free experience.
 
...However, what about the bigger picture. With the nature of these frauds, the investigations, and the need to prevent the details of how to repeat the fraud being leaked out - the genuine player is being royally scared off from the industry. It is impossible to deposit and play and guarantee not to get entangled, as the fraudsters are actually trying to look like genuine players in the first place...
Unfortunately, this is a problem - when massive fraud occurs, legitimate players might fall into the mess. The size of the fraud will affect the reaction time of customer service and reports from investigation teams. From what I understand, they are being as diligent as possible. I'm not going into detail unless I get the heads up from the casino to do so.

For the record, I've received 47 PABs this month so far. Only one was for a casino in this group - and he never posted his problem.

So none of the posters who have their winnings "confiscated" bothered to PAB. I see that a couple of the members had their problems overturned and their accounts were reopened. My question to the following members:

Messi_18
wootchris
mamgamb
felix
brianrowden

Instead of merely posting in the forum, why didn't you submit a formal complaint via PAB? Some of you were even coaxed to do so by other members. What's the deal with that?

Players that use this forum to exacerbate player fraud or try to damage a company by posting false information will be dealt with accordingly. I seriously hope that this is not one of these situations.
 
At an educated guess the number of PAB's p/m (non fraud), is only a drop compared to all the legit players who get stiffed on a monthly basis.

This is not a dig at anyone btw.

Fortunately players these days are more www savvy, hence finding places like CM's and the PAB mediation and others within the forums willing to help is on the increase.
 
I#m currentlz abroad and hence am not able to check mz neteller to see if I have been paid the deposits back. One I return I will PAB if they have not. From reading the Giant vegas thread I understand I have no appeal against the FU term, and will just have to warn other players not to win here. Out of interest I think I blew a couple of reloads at the same time at other casinos, and there has been no offer to refund deposits at those, crooked bastards.

Isn't it lovelz to get kind regards when you're robbed of a few hundred pounds:mad:
---
Dear Susan,

After extensive analysis of your xxx account, it appears that
you have on a number of occasions taken advantage of the goodwill of the
Vegas Joker

As a result, the Vegas Poker Casino felt that it had no other option but
to lock your account and deny your respective winnings.

These decisions were taken only as a last resort and were enacted in
adherence to the Vegas Poker Casino terms and conditions.

However we do not wish you to experience any financial loss as a
consequence of this decision, so as an act of goodwill your original
deposits have been refunded.

We regret to inform you that we cannot enter into negotiations with you
over this matter and thank you for your understanding.

Kind Regards,

Federica

COLOSSEUM POKER
 
Unfortunately, this is a problem - when massive fraud occurs, legitimate players might fall into the mess. The size of the fraud will affect the reaction time of customer service and reports from investigation teams. From what I understand, they are being as diligent as possible. I'm not going into detail unless I get the heads up from the casino to do so.

For the record, I've received 47 PABs this month so far. Only one was for a casino in this group - and he never posted his problem.

So none of the posters who have their winnings "confiscated" bothered to PAB. I see that a couple of the members had their problems overturned and their accounts were reopened. My question to the following members:

Messi_18
wootchris
mamgamb
felix
brianrowden

Instead of merely posting in the forum, why didn't you submit a formal complaint via PAB? Some of you were even coaxed to do so by other members. What's the deal with that?

Players that use this forum to exacerbate player fraud or try to damage a company by posting false information will be dealt with accordingly. I seriously hope that this is not one of these situations.

Pfft.

I have several buddies from my office and in my poker circle who like to gamble some on casinos too. I'm a gamer by heart, played games all my life and so when some bonuses come along that look profitable and make a site look attractive it's my inclination to jump on them. I'd consider this a pseudo-hobby. I'm certainly up in the long-term, but not some absurd amount of money, and I think I'm pretty far removed from being a "bonus-hunter" or "flagrantly violating" any terms or conditions.

That said:

I've posted here, pm'd the casino rep and complained to eCogra. I feel like I've pretty much exhausted the complaint channels available to me aside from bitching at Microgaming directly which would 1.) require me to somehow dig up some contact email through their site (I've looked. Didn't find anything.) and 2.) Not just getting referred back to eCogra who gave me a non-explanation.

I also tried contacting my e-wallet provider and doing a chargeback explaining the situation, but apparently they don't allow those.

The rep repeatedly took days and in some cases weeks longer to get back to me as promised. My situation still isn't resolved. I did play on several different MiniVegas sites in a profitable manner, and won money. That's not against their rules. Subsequently I'm told I'm linked to someone named "Ethan". I don't even know an Ethan.

I didn't pitch a bitch because finding that link isn't the most intuitive thing in the world when navigating your site. Posting a complaint, is.

I also see now that pitching a bitch requires subscribing to your newsletter. Something I'm not interested in since other than a couple mathematical experiments re: bonuses I ran on casinos a couple of months ago that was more curiosity than anything else, I'm a pretty infrequent gambler. The amount of money I'm owed (roughly $1,000. Don't have the exact amounts as one of my accounts was locked mid-wagering) is not a huge amount to me. I can do without it, and I never gamble with funds I can't afford to lose. Given the slow, ambivalent response of the rep here, the eCogra rubber-stamping of their actions, and the number of other people who have had this problem not to mention all the people who have probably hand this problem and just didnt bother to post about it, it seems that I pretty much just have to suck this one up.

But..... other people who aren't interested in getting their money stolen by a group that shoots first and asks questions later and will take over a month to give you any kind of response or explanation, even the most generic one about why they are blatantly theiving your money as well as having a rep who goes on vacation in the middle of the whole hubaloo without leaving anyone to pickup their pieces for the, might be interested in reading this experience and getting the hell away from this site.

I ran into problems with one other casino, and I think that is enough to put me off gambling online permanently. If I do gamble in the future, I'll gamble in a casino where the cashier doesn't refuse to cash in whatever chips I was lucky enough to win (or not lose :p) or if I gamble online I'll pick one of the casinos that I was lucky enough to win on when I was dinking around and actually got paid by.
 
I don't think it's that correlated for relatively new registers to post complaint threads, although I can see why CM would think it links to player fraud, I'm sure there are some people who do that. In my case, I read Casinomeister for something like a year before I registered, and the only reason I registered was because I was having a cashout problem with a casino and wanted to pm a rep, so perhaps there are lots of "lurkers" who are actually long term CM-readers but just choose not to bother with registering until later on.
 
HAHA this group are getting laughable now, email below from floridita casino.

Any comment form the rep as to why this thieving group wont pay winnings but "management " (lol) have decided that I'm chosen from 1000s of players to get a promotion.
-----

Enjoy your Free $15 plus up to $100 extra!

Every once in a while Floridita Club Casino decides to honour its greatest players
with special presents. The Management is delighted to tell you that you have
been chosen from thousands of gamers to receive this exclusive offer.



As a mark of our gratitude, we want to inform you that we have
credited your account with a free $15 gift. In addition, we are also offering you
a magnificent 100% match bonus up to $100 on your first single deposit
between Wednesday the 30th of August and Friday the 8th of September (GMT)!!

Simply send an email to promotion@floriditaclubcasino.com with
"100% Special Promotion" in the subject line and your promotion will be awarded
as soon as possible or alternatively you can call us on our toll free numbers listed here

Have a wonderful time with your free gift package!
 
HAHA this group are getting laughable now, email below from floridita casino.

Any comment form the rep as to why this thieving group wont pay winnings but "management " (lol) have decided that I'm chosen from 1000s of players to get a promotion.
-----

Enjoy your Free $15 plus up to $100 extra!

Every once in a while Floridita Club Casino decides to honour its greatest players
with special presents. The Management is delighted to tell you that you have
been chosen from thousands of gamers to receive this exclusive offer.



As a mark of our gratitude, we want to inform you that we have
credited your account with a free $15 gift. In addition, we are also offering you
a magnificent 100% match bonus up to $100 on your first single deposit
between Wednesday the 30th of August and Friday the 8th of September (GMT)!!

Simply send an email to promotion@floriditaclubcasino.com with
"100% Special Promotion" in the subject line and your promotion will be awarded
as soon as possible or alternatively you can call us on our toll free numbers listed here

Have a wonderful time with your free gift package!


:lolup: :lolup:


Sounds like a classic TELEMARKETING script. omfg. Can't they be a litte more original?
 
I deposited in EUROs by mistake with this crowd and got my account locked without a word of explanation.

On enquiry a few days later I get advice that EUROs not allowed and I will get my money back "shortly".

Two weeks sail by still no money. More emails to Casino which finally produce a begrudging communication that the original advice of return of deposit funds was WRONG - T+Cs require forfeiture - but since I had been initially advised otherwise my deposit money would be returned.

Now I did get my money back - but frankly if this mob are on the accredited list then God help anyone playing the non-accredited casinos.

And lastly, a colleague of mine twice took Casinos (in the most recent past) from this group to eGOGRA with the exact same complaint of non-compliance with published bonus T+Cs and succeeded on both occassions. Last I heard he had lodged a third Casino (and identical) complaint with eCOGRA the fate of which I presume is predictable.

Casinos from this group simply have no shame.


...
 
Not all fraud then.

Some of the mails point not to fraud, but to being too good with the bonuses, "abusing the generosity", does that mean "having the cheek to actually win too often with your reload bonus".

Since when does forefiture of deposit come with a minor offense of depositing in Euros, which are similar in value to dollars, and this player was Australian, part of the old British Commonwealth, NOT the extended USA, so why not use Euros if the only other option is the US Dollar (UK Pounds do actually confer a significant advantage with respect to bonuses).

If this is going beyond fraud, and onto players simply winning too much after being offered a promotion, it's time to make more space on my PC.
 

Some attitude from some guy using this forum and expecting me to help him get some answers.

I didn't pitch a bitch because finding that link isn't the most intuitive thing in the world when navigating your site. Posting a complaint, is....
Umm...it's linked on every page and in my signature, and in the "Must Read" post concerning posting complaints. Instead of critiquing the navigation of the site, how about growing a set of eyeballs; read and follow instructions.

I also see now that pitching a bitch requires subscribing to your newsletter. Something I'm not interested in since other than a couple mathematical experiments re: bonuses I ran on casinos a couple of months ago that was more curiosity than anything else, I'm a pretty infrequent gambler. ....
Then why should I be interested in helping you out? Besides, the PABs give me the information I need in order to deal with your complaint, like your real name and account number. But I understand why you may be reluctant in giving this to me.

Like I said, they have you pegged with a gang of outlaw players. You are a fraudster in their eyes.

I'm still trying to get answers on this. You have to believe me that sometimes these things take time. As for now, I have their explanation, but in order for me to take any stance I need information.

This is an "Accredited" casino here, and when an "Accredited" casino makes mistakes it affects everyone, and I take this very seriously.

And just so we are straight on one thing, I also consider making false public accusations just as serious. I would suggest you PAB if you want me to do anything about this. I submitted three today to this casino - yours wasn't included.
 
Some attitude from some guy using this forum and expecting me to help him get some answers.


Umm...it's linked on every page and in my signature, and in the "Must Read" post concerning posting complaints. Instead of critiquing the navigation of the site, how about growing a set of eyeballs; read and follow instructions.


Then why should I be interested in helping you out? Besides, the PABs give me the information I need in order to deal with your complaint, like your real name and account number. But I understand why you may be reluctant in giving this to me.

Like I said, they have you pegged with a gang of outlaw players. You are a fraudster in their eyes.

I'm still trying to get answers on this. You have to believe me that sometimes these things take time. As for now, I have their explanation, but in order for me to take any stance I need information.

This is an "Accredited" casino here, and when an "Accredited" casino makes mistakes it affects everyone, and I take this very seriously.

And just so we are straight on one thing, I also consider making false public accusations just as serious. I would suggest you PAB if you want me to do anything about this. I submitted three today to this casino - yours wasn't included.

You know, I'm already pretty frustrated by the situation, there's no reason for you to take such an aggressive and if you ask me, rude tone. The comment on growing eyeballs was nothing short of insulting. Do you want constructive criticism or no? Did I say: "your site is stupid and your design sucks?" No, I said that I did not find the links or the process of pitching a bitch intuitive (I also think it looks a bit tedious), and I'm someone reasonably familiar with message boards. I think that in your diligence to get rid of fraudulent players you are stepping over the line and onto the toes of some legitimate ones with some of your responses, and it's uncalled for.

I was sharing my personal experiences at the casino, which I understood was a good chunk of the purpose of Casinomeister. Correct me if I'm wrong, but did I make a post asking for your response or pitch a bitch? I don't have an inappropriate attitude for someone wanting your help, because

**** I didn't ask for your help ****

I was looking to share an experience, not looking for player advocacy for something that has already taken up too much of my time with no resolution. I'd rather tell other people what I've done (Yes to pming a rep, filing an eCogra complaint and emailing customer service) explaining what I haven't done (pitching a bitch) and letting people decide whether given the vast number of responses with these problems whether they would want to play on a site like this (I certainly wouldn't).

I've been through enough rigamarole between filing complaints with eCogra and PMing reps on here that I've pretty much given up the ghost. I feel like at this point I can complain more whether its through you, or this board, or any number of other channels and I'll get the same vague response that apparently several other players are getting as well. The casino rep here who represents MiniVegas has my details, I assume they are going to be as effective as you are or more so anyway since they are a direct casino contact. If you want more details you have my permission to get them from the Minivegas rep on this board. I'm done filling out forms. I get treated well at a few other casinos (Bet365, Monaco Gold) and so that is where I will play.

Maybe I should have just PAB'd after all rather than deal with writing posts defending myself and getting worked up over your post. Probably would have been faster. Oh well. This is a long enough distraction from my Tokyo vacation, so I'll wrap this up.

Sayonara.
 
guffaw

cm you're dope! i love it when you get snippy with blithering eejits, like ann robinson on the weakest link show.

"hi i'm just using cm's site but i don't want his help nor could i be bothered to ask for it, i'm just taking the high road like jesus and accepting the punishment given me by the casino and consider it my duty to warn everyone on cm's board, but i don't, repeat, DON'T want anyone especially bryan to intervene. got that? just leave it down to these casino guys are thieving creeps. so it has been said, good day"

bryan HAS direct connections to many if not all casinos, especially ones he accredits (d'uh). not only that, he also has more power than the op and far more knowledge on casino policy than a sporadic gambler as the op claims to be. bryan would actually weigh in on the dispute impartially and give your claim more credibility than just "trust me they steal." bryan should ban this poster for defaming him in his own forum!

bryan you rock! this forum does more than any endorsement from any online gaming agency could ever do. resolved disputes and casinos doing the right thing is the only way to know who to trust. rubberstamps are just that, with nary a glance at what goes on after said stamp is applied. cm and the forum is power to the people! solidarity! and most importantly, a respected voice of reason in which to take solace. if cm is on your side, you're one hell of a better off!
 
Just posting as it's well over a week since I pitched and I still have not heard anything from Brian. I think I'm supposed to post a reminder.
 
I have a similar problem with vegas poker casino who has locked my account after I won some money playing their slots...

This sounds like a common problem and this group of casinos is going broke...

Stay away!
 
Did anyone else pick up on this? (NOTE: emphasis added)


and shortly thereafter:

:lolup: :lolup:

I am a gamer by heart, played games all my life but never more than once a month. So when bonuses come along that look profitable and make a site look attractive its my inclination to jump on them. Alas and alack, these offers have been far and between so I only took half a dozen of these in the past few years. See, I told you I was an infrequent gambler and in fact I consider this as a pseudo hobby.


Slotjunkie, that explains it, right. No contradictions but racked my brains conjuring this up.
 
I guess this is my last update, eventually have my last deposit back. They've made a rather vague excuse of not liking my playing style, but not revealed any more. Casinomeister said in another thread that he reached a stalemate after my pitch a bitch and couldnt get anywhere with them apart from the playing style comment.

I also filed an ecogra complaint, but that has been quiet, does anyone have tex rees email please, I lost it, but would like to try one last query with him before i totally give up on these scum bags and my money.

Also a question to casinomeister, are you happy to keep guys in the accredited casinos section despite refusing to pay me my winning without any fraud accusations and just a vague accusation of playing style?
 
Sorry, but they have you pegged as a fraudster - it's not your style of play, but they have evidence of fraud. You are connected to a group of UK fraudsters - simple as that. You received your deposit back - what more do you want?
 
I have a similar problem with vegas poker casino who has locked my account after I won some money playing their slots...

This sounds like a common problem and this group of casinos is going broke...

Stay away!
Not another "one hit wonder"? Make a scathing remark, then split. How about you have 48 hrs to PAB or be banned for player/forum fraud. I don't mean to be a hard ass, but I'm tired of players abusing this forum.

Read the damn posting rules please.
https://www.casinomeister.com/forums/help/

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.
 

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