Vegas 7 problem

rreevy

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Oct 13, 2005
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UK
So what is the point of having T&C's and wagering requirements if you expect your money back after a nite of fun and frolic but don't want to follow thier rules? If you haven't met the requirements, you DON"T GET PAID or a REFUND!

I am not disputing this. I'm saying players shouldn't expect their money back, nor should they expect to be able to cash out before meeting the WR. But I don't see why funds should be confiscated if someone tries to withdraw before meeting the WR. Just cancel the withdrawal and say 'no, you haven't met the WR, you can't withdraw yet'. Confiscating funds for this is unfair, at least on the first occasion. I don't think it's a question of players not wanting to follow the rules: I'm talking about when, as in this case, the player simply makes a mistake about how much they have wagered.

There are NO WINNINGS if they haven't met the requirements so what is it they are trying to withdraw????

Not winnings that they are yet entitled to. They can keep them if they still have them left when they finally DO meet the WR.

But I don't see the logic of saying that there are no winnings. Let's say a player deposits $100, gets $100 free and has nearly met the WR. Which would you rather, having $500 in your account at this stage or $50? Just because you're not entitled to cash out your winnings at this stage doesn't mean there are no winnings.

That said, the casino should behave the same either way. Cancel the withdrawal, return the funds to the player's account and tell them to finish the WR. If they persist in trying to cash out, then confiscation of funds would be understandable.
 

silcnlayc

Just one more spin pleez!
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Rusty states: Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino
From his own lips. A bonus hunter that got caught is all it is IMO and thats why the rules (T&C"s) keep getting more ridiculous.
Silcnlayc, you're taken this thread off on a bit of a wild tangent
Sorry you feel this way , but I get so tired of hearing players cry wolf when they admit in writing that they hit and run and then expect a free ride when they get caught such as Rusty states above.
That's a minor issue that happens all the time (inevitably, given the uselessness of Playcheck & the lack of any wagering indication on the MGs not using the new bonus system).
Thats why they have phone numbers and e-mails...in case they do have lousy systems of tracking play for you to call and ask and keep a log of thier responses.

Of course, it was his first try at this casino (for he admits he looks for signup bonuses) in trying to avoid meeting the T&C's because it was his first deposit and thinking if he hollers loud enough, he will be forgiven his minor indescretion and be paid in full, but he failed to realize that some of the players that have been paid off in minor incidents such as this were mostly long time loyal players.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Rusty states: Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino

From his own lips. A bonus hunter that got caught is all it is IMO and thats why the rules (T&C"s) keep getting more ridiculous.



I am amazed that you think that the above statement is an admition that I am a bonus hunter.
Before playing at Vegas 7 I have played at several casinos and poker rooms over the Years and made many deposits without receiving any bonus at them even though I have always been aware of bonus offers elsewhere.Even after this event I have been offered a bonus at a casino I play regularly but I did not take it as it limited me to playing certain slots that I am not over keen on.I gamble for entertainment and any wins are an unexpected BONUS.
Every now and again I will try a few new Casinos and if there is a first deposit bonus on offer then yes I take it.When I say I make a small cashout at a new casino it is to find out if they pay in a timely manner.This is true whether or not I have taken a bonus.
This seems like a sensible approach to take.
The very fact that you have decided this makes me a bonus abuser certainly makes it clear where your loyalties lie in these matters.
Also as I have previously stated why not make it impossible to cashout before the wagering requirements have been met it would save a lot of hassle.
As I have already mentioned a better bonus system would be a % of your first deposit back should you lose it all. But maybe just maybe this doesnt have the same wow factor as "Free $750 here!" (and other BS promos)
All in all I have spent tens of thousands of pounds on gambling and lining the pockets of those who provide the entertainment but as soon as I make one small mistake and try to withdraw $50 before unknowingly not meeting the T&Cs I am treated like a villain.Pathetic!

Each day I am enlightened, probably because I never get any wiser
 
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rreevy

Dormant account
Joined
Oct 13, 2005
Location
UK
thinking if he hollers loud enough, he will be forgiven his minor indescretion and be paid in full

I don't think anyone is asking that he be paid in full until he meets the WR. Just that his balance be returned to his account so that he can meet the outstanding WR.
 

silcnlayc

Just one more spin pleez!
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Before playing at Vegas 7 I have played at several casinos and poker rooms over the Years and made many deposits without receiving any bonus at them even though I have always been aware of bonus offers elsewhere.Even after this event I have been offered a bonus at a casino I play regularly but I did not take it as it limited me to playing certain slots
as does all bonuses taken.
I make one small mistake and try to withdraw $50 before unknowingly not meeting the T&Cs
Reason for the T&C's. Odd that you wouldn't take a bonus at your usual stomping grounds and opt to take one at new ones...

Enough said by me...Wish you luck in all your travels through the world of online gambling and the ever changing T&C's.
 

Messi_18

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Aug 6, 2006
Location
Capital
More than it seems

Hello,

I received the same email as the two other people mentioned and found this place to share my experience. In my case, Vegas Poker Casino is keeping money I won even more they gave me a bonus.

I deposited for a total of 2150$ over a weekend that they had offered me a 10% bonus for if I met some wagering condition. I did meet this and won I think over 300, but I cant check exactly because my account is locked. After I had won this, I got a bonus of 215. I again met all conditions for wagering. After I withdrew I waited for a long time and asked about my withdrawal, and then I got the email that has been posted 2 days ago. My final balance had a total win of over 450 with the bonus included.

I think it is totally wrong what they are doing. My bonus was given after a certain time so I think it was not automatic. If they werent going to pay they should have not given me the bonus. It feels like they just gave it hoping I would lose more money.

Also I think they have no right to keep my money I won BEFORE I got a bonus. They say they are giving me back only my deposit, but I won over 300 credits before they put the bonus in my account.

I have emailed them and am told I will get a response on the monday, but I quite disapointed and all should know this is more than Rustys case of withdrawing before he did his wagering conditions.
 

Vesuvio

Dormant account
Joined
Apr 22, 2004
Location
UK
silcnlayc said:
From his own lips. A bonus hunter that got caught is all it is IMO and thats why the rules (T&C"s) keep getting more ridiculous.
Bonus hunters don't get "caught" - there's nothing wrong with taking up promotional offers that tempt you to try and win money, and then trying to win money. The fact that you consider withdrawing before meeting the wr a sign of a bonus hunter is also a bit bizarre - bonus hunters are generally the most clued up and least likely to make a mistake with wagering.
silcnlayc said:
Sorry you feel this way , but I get so tired of hearing players cry wolf when they admit in writing that they hit and run and then expect a free ride when they get caught such as Rusty states above.
It's not that I think you're over reacting (though I do), it's more that the issue here is clearly nothing whatsoever to do with withdrawing early. If that was the problem all the others posting would have failed to meet the wr.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
as does all bonuses taken=infactual

IF it seems odd that ive played my regular casinos without taking a bonus it is because non has been offered.The point here is the bonus is not the be all and end all for me but if I am trying a new casino that offers a bonus I will usualy take it.As far as I am concerned I would be happy if they stopped all these bonus(scam) promotions tomorrow.
Enough said.
 

VegasVIP Lounge

Dormant Account
Joined
Dec 1, 2004
Location
UK
Apologies for slow response

Dear All,

Please allow me to apologise for not posting earlier, however I have been away since last tuesday. Having now returned to my desk, I will look into the matter in question and attempt to provide an explanation as soon as possible.
 

VegasVIP Lounge

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Joined
Dec 1, 2004
Location
UK
RE: Rusty and Murdock

Dear Rusty and Murdock

Could you please private message me your casino account numbers so that I can look into your queries.

Many Thanks
 

chuchu59

gambling addict
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SOMEWHERE IN ASIA
Rusty said:
Rusty states: Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino

From his own lips. A bonus hunter that got caught is all it is IMO and thats why the rules (T&C"s) keep getting more ridiculous.



I am amazed that you think that the above statement is an admition that I am a bonus hunter.
Before playing at Vegas 7 I have played at several casinos and poker rooms over the Years and made many deposits without receiving any bonus at them even though I have always been aware of bonus offers elsewhere.Even after this event I have been offered a bonus at a casino I play regularly but I did not take it as it limited me to playing certain slots that I am not over keen on.I gamble for entertainment and any wins are an unexpected BONUS.
Every now and again I will try a few new Casinos and if there is a first deposit bonus on offer then yes I take it.When I say I make a small cashout at a new casino it is to find out if they pay in a timely manner.This is true whether or not I have taken a bonus.
This seems like a sensible approach to take.
The very fact that you have decided this makes me a bonus abuser certainly makes it clear where your loyalties lie in these matters.
Also as I have previously stated why not make it impossible to cashout before the wagering requirements have been met it would save a lot of hassle.
As I have already mentioned a better bonus system would be a % of your first deposit back should you lose it all. But maybe just maybe this doesnt have the same wow factor as "Free $750 here!" (and other BS promos)
All in all I have spent tens of thousands of pounds on gambling and lining the pockets of those who provide the entertainment but as soon as I make one small mistake and try to withdraw $50 before unknowingly not meeting the T&Cs I am treated like a villain.Pathetic!

Each day I am enlightened, probably because I never get any wiser
Rusty the bonus hunter? If this is true, he might starve himself to death(no offence intended, Rusty). He tries to withdraw before meeting the WRs and this is a sign that he is not well versed with how the WRs work. Who can blame him especially with all the tedious work of tallying the Playcheck figures which should take a cue from RTG on playthrough requirements. It lists distinctly how much more you need to wager before meeting the WRs.

Since VPL is now looking at the issue, I think he should be afforded time to look into the issues and it does seem that he has managed to solve previous cases satisfactorily.
 

murdock

Dormant account
Joined
Aug 4, 2006
Location
Gateshead
Updates, I have PMed the casino contacted about this issue.

I have also tried ringing eprocessing ( on friday they told me nobody could answer me about my account and to ring back from 9am on monday).

Suprise-suprise nobody about to answer my calls at 10:30 am Monday morning, apparently the relevant person my be in' in around 2 or 3 hours, so I've asked for email contact. Hopefully the relevant person just works strange hours, but the cynic in me has doubts that that story is true as they seemed to be pretty insistant that working hours were 9-5 monday to friday last time I rang them.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
I phoned eprocessing last Friday and was told to ring back Monday as the person who deals with such matters was not in until then.When I asked who this might be he could not say :confused:
I agree VIP lounge should have chance to look into this and come to their own conclusions. Maybe some good can eventualy come out of this mess and with the honest and well intentioned input of both the casinos and punters perhaps these unsavoury events can become confined to the past.

I have a vicious throat infection at the mo and have lost my voice completely>customer support breathes a sigh of relief
 
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diane1964

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Aug 5, 2006
Location
scotland
I have PMd the casino rep too. Received similar emails with removal of winnings e.t.c

Will inform of progress

Thanks

Diane
 

silcnlayc

Just one more spin pleez!
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Cynic in me raises its evil head once again....

Cynic in me raises its evil head once again....

Ok, somebody just shoot me....I swore I wouldn't say another word on this but with 3 newbies popping up all of a sudden on the same issue rings alarm bells here (as it would at any casino) ....With Rusty, it was a given, he might have gotten the shaft, which I believe he deserved for not meeting the requirements......but then we have 2 more that have chimed in that never have posted before with huge deposits and the same problem.....all within a week...makes one wonder, doesn't it?

VegasVIP Lounge, please give us an update on this..I am curious on how it all turns out....and if I need to eat crow..I will...if not....then no harm no foul...
 

murdock

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Location
Gateshead
silcnlayc said:
Cynic in me raises its evil head once again....

Ok, somebody just shoot me....I swore I wouldn't say another word on this but with 3 newbies popping up all of a sudden on the same issue rings alarm bells here (as it would at any casino) ....With Rusty, it was a given, he might have gotten the shaft, which I believe he deserved for not meeting the requirements......but then we have 2 more that have chimed in that never have posted before with huge deposits and the same problem.....all within a week...makes one wonder, doesn't it?

VegasVIP Lounge, please give us an update on this..I am curious on how it all turns out....and if I need to eat crow..I will...if not....then no harm no foul...

I'm having 2500 stole off me by an online casino and found this website after I googled "casino watchdog" Of course I signed up and posted, I want my money!
 

VegasVIP Lounge

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Location
UK
RE: Situation Update

Dear All,

I would like to assure all persons immediately involved in the above discussion that I have contacted the relevant departments at the Vegas VIP Lounge Casino Group.

By tommorrow the details relating to some if not all of these cases should have been relayed back to me. I will provide a fuller explanation as to what has been going on then.

many thanks
 

WAYLANDER

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uk
silcnlayc said:
Cynic in me raises its evil head once again....

No kidding!

I see alot of your posts and you are certainly at the top of the " i hate bonuses " list.
Which is fine everyone is entitled to their own opinion
BUT.... you seem very quick to come down and argue against players that have taken one
You need to realise that taking a bonus IS NOT a crime! infact it is the casinos way of attracting players....have a look on this site nearly every banner is advertising a bonus.
Even bonus hunters as long as they follow the T&Cs are not doing anything wrong, granted they are playing the system, THIS IS NOT A CRIME!
I would amagine that the vast majority of new players will take up some kind of bonus.... you cant blame the players, they are not actively asking for one, they are just accepting what they have been offered.
I accept that if they break the T&Cs they will usually pay, and so it prob should be ( with the acception of a few rediculous rules! )
But taking a bonus doesnt automatically make a player wrong!

WAYLANDER
 

silcnlayc

Just one more spin pleez!
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You need to realise that taking a bonus IS NOT a crime! But taking a bonus doesnt automatically make a player wrong!
You are absolutely right in the fact taking a bonus doesn't make a player wrong. This is not what I have been saying.

Taking a bonus THEN expecting preferential treatment when you don't follow the T&C's and it is your first visit is what I really have a problem with. Especially when you know there are T&C's right from the get go.

I see alot of your posts and you are certainly at the top of the " i hate bonuses " list.
Here you are way off the mark, for I don't hate bonuses, I hate when players expect to get around the T&C's by reading what they feel they want to understand and pick and choose the phrases they want casinos to hold to and not the whole picture the casino is trying to say.

What I also find really irritating is the fact that the casinos now have gotten such ridiculous T&C's BECAUSE of so many players trying to get around them crying about the unfairness of the T&C's and not understanding them...well, you can't understand them because they are trying to cover thier butts just as a player is...nothing makes sense anymore between player and casinos it seems.

BUT.... you seem very quick to come down and argue against players that have taken one
Only when players that start hollering "FOUL" when they themselves don't meet the T&C's. This is what makes it even harder for the regular players that follow bonus T&C's right down to the letter when receiving them, to prove they are not a fly by nite player or a bonus hunter but want to make that particular casino thier home.

All in all, all I am saying and feel is that if you want a bonus, at a new casino...follow the T&C's to the "T" and don't holler when you don't.
 

WAYLANDER

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Good post silcnlayc
I was quite suprised that i kinda agreed with your comments:)
Perhaps it is the way you come accross.. you gave me the impression you would like to put all players who have taken a bonus on a deserted island somewhere....and then NUKE it !:D

WAYLANDER
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Only when players that start hollering "FOUL" when they themselves don't meet the T&C's. This is what makes it even harder for the regular players that follow bonus T&C's right down to the letter when receiving them, to prove they are not a fly by nite player or a bonus hunter but want to make that particular casino thier home

"no one ever said it would be this hard,I'm going back to the start"

Vegas 7 told me they would return the money to my casino account on several occasions but did not.Whether you think confiscating funds from a players account that has not met the T&C's is a good or bad idea is a moot point to some extent.What is important is how the Casinos deal with each individual case and that they are open and honest with their customers.
I have been open and honest in all my communications with Vegas 7 and shall continue to be so, unfortunately they can not make the same statement and while I admit to making mistakes, inadvertantly breaking their T&C's and even being a little naive I have never lied or cheated.
Also I am interested to know how you can become a regular player before first being a new player? Not a concept I am familiar with.
Finaly does everyone here stick religiously to one casino?Or am the only whore in town? I have two casinos that I will always play at and I am happy with their service but does that mean I am a bad person if I ever try anywhere else? Eat at only one restaurant! Never change your bank! Shop at the same store! Marry your first girlfriend! This bizzare notion of loyalty needs to go sulk in the dustbin.
 
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silcnlayc

Just one more spin pleez!
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Now, this is getting interesting

Now, this is getting interesting.....
Or am the only whore in town?
Um are you a cheapie, freebie...or um....what? :lolup:


you gave me the impression you would like to put all players who have taken a bonus on a deserted island somewhere....and then NUKE it !
Now this is definitely an interesting new concept to ponder for a moment or two....:D
 

tencardcharlie

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Jul 18, 2005
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The playboy mansion.
silcnlayc said:
Now this is definitely an interesting new concept to ponder for a moment or two....:D

Wow, cool... if that happened the casinos would probably give out a lot of new juicy bonuses for the rest of us to wh.. I mean.. use in the spirit it was given.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
"Um are you a cheapie, freebie...or um....what"

you know you want me;)

By the way you could address at least one of the many valid points I have made as to why I am not a bonus abuser and attempt a counter argument, I have addressed every point you have made.
Now stay down my knuckles are bleeding!
:lolup:
 
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