Vegas 7 problem

[Rusty]

Here are the facts of my dealings with Vegas 7 casino then you decide if this is a casino you want to deposit your money with.
I initialy accepted a bonus promo offer from Vegas 7 and deposited 50 with them.The Bonus went into my accpunt no problem.I played until I thought I had met the wagering requirements but as you have no easy way of knowing how much you wagered I thought I would try to cash out, having broken even, thinking I would be informed in the cashout window if I had not yet met the wagering requirements.My request was processed no prob.1 week later I still had not recieved my money or word from Vegas 7 so I rang them.They told me I had not met the wagering requirement(fair enough if they say so) by a relatively small amount.They said that the 50 would be returned to my account. Two days later and I ring again."The money will be in your account tomorrow". Next day the same thing and so on for a few days. I decided to email the manager explaining the situation as they say they reply within minutes. No reply. So finally I sent one last email explaining that they would leave me no choice but to pass my experiences on to one and all and that I could not understand why they were taking such an adversarial position. Guess what, no reply but I am now locked out of my account. These are the facts.Vegas 7 lie to and cheat their customers and I would be more than happy to testify to this to any court in the land.

 

[AussieDave]

Your not having a good run of things, eh, Rusty!
Just out of interest, did you fund by Neteller or your CC again?

 

[Rusty]

READ THIS

No not having much luck but not all Casinos are bad and please dont look at this as advertising but MummysGold for one are a casino I enjoy and from now on I will stick to them and one or two others!
Now literaly 5 mins after I posted I recieved this email;

Dear David,

We are writing regarding your casino account (vsxxxxx) at Vegas 7 Casino.

Our risk management department has audited your account following your
withdrawal and has found it in flagrant breach of our terms and conditions, with
a clear intention of abusing our promotions.

As a result your account has been permanently disabled and any winnings voided.

However, we would like to inform you that we have initiated a full refund of
your purchase.

Best Regards,

Corben L.
E-Processing Services www.eprocessingservices.com
On behalf of Vegas 7 Casino

You may contact us by giving us a call: our phone service is free and it is
activated in the Countries listed below. You can send us e-mails 24/7 (please,
remember to write your general details on the e-mails):

Wow, I have been a member of many online poker rooms and casinos for several Years and though I only play "small" stakes I have lost plenty of money but that is ok,thats the gamble. But now because I mistakenly tried to cashout (breaking even) too early ,I am Casino enemy number 1.
Apparently you must lose your bonus and deposit before you are considered a genuine customer.
As I have said before I understand Casinos protecting themselves from bonus abuse but to tar me with this brush is a bit much.Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino to find out if they are reliable.(common sense)
Finaly,if they are going to refund my deposit then that is fair and reasonable but why did it have to come this?

 

[kwblue]

At least you got your deposit back

Look on the bright side, they could have confiscated everything and there would likely have been nothing you could do about it except bitch.

Stick with the good casinos like MummysGold, 32Red, Spin Palace, All Slots, and others... There are enough of the good ones to make up for all the shitty ones out there.

 

[Rusty]

True blue

Hey Ihavent got my money back yet!
Yes what you say is true stick to the Casinos you know but before we know 'em we av to try 'em and that is the problem.
Anyway the bonus deposits offered are disasters just waiting to happen for both the Casino and their customers.Why not instead simply offer a % of back of your initial deposit if you lose it all.Clear and simple.The Casino are not open to abuse so they do not have to be paranoid and the customer has an easy to understand bonus scheme.Do it now!

 

[silcnlayc]

I played until I thought I had met the wagering requirements

A Big "NO NO". Whether you may think you met the requirements is just not GOOD ENOUGH. You should have e-mailed CS or got online or the phone as most players do as has been suggested many times to others, in a case like this,

They told me I had not met the wagering requirement(fair enough if they say so) by a relatively small amount..

to ask how close or if you have even met the requirements BEFORE hitting that withdrawal button because once it is hit, all bets are off and it states this in the T&C"s! Why is it that casinos MUST abide by thier T&C's or get BLASTED, but players are allowed and most of the time not expected to abide by the terms without any reproach?

You did not meet the requirements as the casino said and will be very lucky if you receive ANY funds back.

They said that the 50 would be returned to my account.

Because they don't have to give any funds back once the T&C's are broken by the player.

 

[Rusty]

hmmm

Perhaps I should clarify things.
I had no problem with the fact that my original withdrawal was denied but surely it is in the casinos interest to make it impossible to cash out if these conditions have not yet been met.I know this happens at other casinos. Also it was they that stated the money would be returned to my casino account which I also had no problem with and if this had happened I would have simply played it and no doubt lost,problem solved.Also if I was bonus abuser would I not have tried to cash out sooner when I was winning.Or does this all make too much sense for them?

 

[The Dude]

MUST READ - Posting Your Complaint

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Before posting a complaint in Casinomeister's forum, please consider the following:
There are ways to deal with your complaint privately.

If the offending casino is powered by RTG, you can contact Montana Disputes section:
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If it is a Playtech powered casino, please fill out their dispute form which is located here:

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"contact us" > "player inquiries".

If the casino is a member of eCogra, you can contact Tex Rees here:

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You may also "Pitch a Bitch" with the Casinomeister here:
https://www.casinomeister.com/player-arbitration-pab/ (this service is only for forum members and subscribers to our newsletter, no exceptions)

There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
https://www.casinomeister.com/forums/groups/

Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful.

All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue

The Casino Rep is here - I've emailed him to see what's up:

https://www.casinomeister.com/forums/members/

This is a Casinomeister Accredited casino, and there are good reasons why they are listed here. For one thing, they have hardly a complaint. They've been listed at Casinomeister since they launched a couple of years ago, and it's been pretty quiet.

Rusty - I know you are a newbie to the forum, but one thing I request members to do is to read the information that I make available. There are instructions on how to handle disputes here. Also, please don't post your account numbers. There are plenty of lurkers who would gladly take advantage of you.

 

[rreevy]

I agree that players should have to follow T&Cs as much as casinos do, but the casinos are the ones who set them, and I can't condone a casino enforcing T&Cs that disadvantage players unless there's a very good reason for doing so.

What would the casino lose by simply returning the player's funds to their account if they don't fulfil the WR? No winnings or other funds need to be confiscated - the casino can just refuse to accept a cashout until the WR has been fulfilled.

This would be fair on both the players and the casinos.

 

[Rusty]

P.S

Are these the terms and conditions to which you refer because I could not find any that support what you say on their Website;

"Terms and Conditions of the promotions may change from time to time, without notice."

 

[Rusty]

casinomeister

Thank you for the advice maybe just as well my account is blocked
What I have stated in my post is factualy correct and I advised Vegas 7 that I would be doing so if they did not honour what they had said.
If you tell me that they are a reputable and honourable Casino then i accept that but their customer service and people skills are 0 out of 10 for me.
All casinos will have disputes from time to time but it is how they deal with these that is important.
Again many thanks for your reply

 

[silcnlayc]

I can't condone a casino enforcing T&Cs that disadvantage players unless there's a very good reason for doing so.

I Don't get this...?????? What are you saying, that they shouldn't hold players to the T&C's unless it suits the PLAYER? After reading the T&C's and feeling the T&C's (which should be read before depositing) are a disadvantage to the player, then DON"T PLAY THERE....PERIOD!

What would the casino lose by simply returning the player's funds to their account if they don't fulfil the WR?

This mentality is like buying a new pair of shoes, breaking it in, then expecting a FULL REFUND after it being ALMOST worn out...too funny... and so wrong.

This is why I feel the casinos are hurting the players in the long run, by creating and changing and adding to thier T&C's daily to weekly, with almost incomprehensible T&C's, because players are expecting too much leeway in not following the T&C's that the casinos post and expect freebies and forgivenes way to often for the most foolish chances they take such as :

I played until I thought I had met the wagering requirements

and still expect to get thier money back and thier winnings to boot...

 

[wootchris]

No not having much luck but not all Casinos are bad and please dont look at this as advertising but MummysGold for one are a casino I enjoy and from now on I will stick to them and one or two others!
Now literaly 5 mins after I posted I recieved this email;

Dear David,

We are writing regarding your casino account (vsxxxxx) at Vegas 7 Casino.

Our risk management department has audited your account following your
withdrawal and has found it in flagrant breach of our terms and conditions, with
a clear intention of abusing our promotions.

As a result your account has been permanently disabled and any winnings voided.

However, we would like to inform you that we have initiated a full refund of
your purchase.

Best Regards,

Corben L.
E-Processing Services www.eprocessingservices.com
On behalf of Vegas 7 Casino

You may contact us by giving us a call: our phone service is free and it is
activated in the Countries listed below. You can send us e-mails 24/7 (please,
remember to write your general details on the e-mails):

Wow, I have been a member of many online poker rooms and casinos for several Years and though I only play "small" stakes I have lost plenty of money but that is ok,thats the gamble. But now because I mistakenly tried to cashout (breaking even) too early ,I am Casino enemy number 1.
Apparently you must lose your bonus and deposit before you are considered a genuine customer.
As I have said before I understand Casinos protecting themselves from bonus abuse but to tar me with this brush is a bit much.Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino to find out if they are reliable.(common sense)
Finaly,if they are going to refund my deposit then that is fair and reasonable but why did it have to come this?

I got that EXACT same email on my accounts, which is ridiculous. You can't setup a bonus with specific wager requirements and allowed games and then get pissed if a player plays it profitably.

I PM'd the rep on here who was courteous, but relatively useless and told me that there was an "ongoing investigation" about bonus abuse and that the "casino would get back to me shortly".

It's been a week, haven't heard anything, and I'm owed more than $1k from this group.

I figured I'd give them the benefit of the doubt since the rep told me they'd get back to me within two weeks, but now I see other people are having the same problems.

 

[vinylweatherman]

No excuse now.

I tend to side with players, as when players DO contact support to keep check on WR they are "bonus abusers" because they are doing so! This may be why players are reluctant to keep asking support for updates.
Now that MG have introduced an upgrade that allows outstanding WR to be viewed from within the withdrawal page there is NO EXCUSE for leaving players with the old version. Casinos need to clarify whether they will allow cash-ins at any time as per original design, or whether they will insist the tally reaches zero (and they MUST modify the standard pages to make this amendment clear).

What Rusty has given as the story is really no excuse for the E-mail and BS from the casino. It would be worth knowing if this was the WHOLE story with regard to the entire MiniVegas group.

I tried the three that advertise on GoneGambling, and did NOT then go on to hit the other three for the bonus. I am sure that if all of them are hit serially by one player, this might look like play only for the initial bonus. Other than the sign-up bonus, they do not offer much in the way of prize money for their weekly events, which are similar in format to Spin Palace and Ruby Fortune newsletter tournaments.

While playing those three, I DID make a few further 50 deposits without bonuses in between moving to the others, eventually managing a nice cash-out at one, and losing in the other two in the end. I did not have any trouble receiving the cashout, although two of the bonus codes were misprinted, which support fixed for me.
Bonus terms are small WR, but cashout must be deposit plus 2x Bonus less than this and the cashout will be refused. It should not be a problem to determine the minimum balance required to cash-out even with the old software and bonus model. A "flagrant breach" may be not meeting WR AND attempting to withdraw less than this minimum amount!

 

[Rusty]

thanks all

Just a thanks to all that have responded to this post whether in agreement or not.
Personally I think someone that claimed all bonuses and withdrew at a profit could be seen as a bonus abuser but ultimately it is all about the Casinos wanting their cake and eat it>"superduper bonus here sir!" ;"cash out? Go and never darken our doors again bitch!"
By the way does anyone agree that a better Idea for a bonus would be to offer a new player a % back of their initial deposit should they lose it all.This way everyone would know exactly where they stand.

 

[paul02085]

A Big "NO NO". Whether you may think you met the requirements is just not GOOD ENOUGH. You should have e-mailed CS or got online or the phone as most players do as has been suggested many times to others, in a case like this, to ask how close or if you have even met the requirements BEFORE hitting that withdrawal button because once it is hit, all bets are off and it states this in the T&C"s! Why is it that casinos MUST abide by thier T&C's or get BLASTED, but players are allowed and most of the time not expected to abide by the terms without any reproach?

You did not meet the requirements as the casino said and will be very lucky if you receive ANY funds back. Because they don't have to give any funds back once the T&C's are broken by the player.

This is the big problem with bonuses. Thats why i hate them so much

 

[murdock]

Hello, I was just about to post about an almost identical problem.

On the 24th of June I opened a vegas poker account and played on tally ho slots. I hit a 2450 win on the slot (I actually have a screenshot as it's my biggest win by a long way). Anyway I finished the signup wagering I'm 100% sure on this. I was asked for ID on the withdraw which I provided a couple of weeks later - I was on holiday and also dont have a scanner so It took me a while to get sorted. Even after sending ID the delay seemed unusually long, and on checking my email this afternoon I had the same email voiding my winnings (I was in profit by 2474 on a 100 deposit).

If I pm my account details could someone look into this for me, I will be ringing eprocessing services on Monday to try and find more out, but until then it just seems that they've decided not to pay me as I had the audacity to have a huge win of them.

 

[Rusty]

Hi murdock,
Sorry to hear about your problems.
If I were you I would I start a new thread detailing your experiences and find out if casinomeister are willing to take up your case.The post in this thread by casinomeister details some of the help you can get.
Hope this helps and that you get the money that is owed to you.

 

[murdock]

Hi Rusty thanks, I'll ring eprocessing on monday, and if that gets me nowhere I will post a formal complaint.

 

[rreevy]

I Don't get this...?????? What are you saying, that they shouldn't hold players to the T&C's unless it suits the PLAYER? After reading the T&C's and feeling the T&C's (which should be read before depositing) are a disadvantage to the player, then DON"T PLAY THERE....PERIOD!

I don't disagree with any of this. The only point I was making is that casinos don't need to confiscate winnings if players try to withdraw before meeting the WR. All they need to do is return the balance of the attempted withdrawal to the player's account and insist that the WR given in the T&Cs be met, refusing any withdrawal requests until the player does so.

Suppose we agree that a casino can confiscate winnings and return the original deposit because a player tried to withdraw before meeting the WR. What about players who don't meet the WR but try to cash out when their remaining balance is less than they originally deposited? Would they get their original deposit back in full? I think not. I doubt any casino would be willing to do this, nor do I think any player would expect them to. I wouldn't even expect them to honour a cashout of less than the deposit if the WR hadn't been met.

Again, I'm not saying that casinos should accept withdrawal requests when a player falls a little short of the WR. I'm just saying that declining the request and returning the funds to the casino account until the WR is met, regardless of the balance involved, would be a lot fairer than confiscating winnings.

 

[Macgyver]

Suppose we agree that a casino can confiscate winnings and return the original deposit because a player tried to withdraw before meeting the WR. What about players who don't meet the WR but try to cash out when their remaining balance is less than they originally deposited? Would they get their original deposit back in full? I think not. I doubt any casino would be willing to do this, nor do I think any player would expect them to. I wouldn't even expect them to honour a cashout of less than the deposit if the WR hadn't been met.

There are two problems with this:

1. A common (all too common, it seems, and very frustrating to me) misconception is that when accepting a bonus, the player plays with the bonus money FIRST. In fact, with the exception of very few casinos like Intercasino, the player plays with his or her DEPOSIT first. Therefore, the player has lost their deposit and is actually trying to withdraw the bonus money (their "remaining balance", as it was put).

2. What's to stop a player from constantly withdrawing (and wasting the casino's time) if all the casino does is simply return the amount back to the player? Not to mention the wasted resources of having to discover once again that the WR aren't met and manually put the money back into the player's account, but maybe one time the withdrawal slips through the cracks, goes through, and the player has pulled one over on the casino.

Just as we hold the casinos to, we have to hold the players to the T&C they signed under when they took the bonus. It's a "contract", folks, and both sides have to hold up their ends of it.

 

[rreevy]

In fact, with the exception of very few casinos like Intercasino, the player plays with his or her DEPOSIT first. Therefore, the player has lost their deposit and is actually trying to withdraw the bonus money (their "remaining balance", as it was put).

That's true. What I was arguing is that no withdrawals AT ALL should be processed until the WR is met, regardless of whether the player has a balance less than they originally deposited, a huge win on top of the deposit and bonus, or anything in between.

What's to stop a player from constantly withdrawing (and wasting the casino's time) if all the casino does is simply return the amount back to the player? Not to mention the wasted resources of having to discover once again that the WR aren't met and manually put the money back into the player's account, but maybe one time the withdrawal slips through the cracks, goes through, and the player has pulled one over on the casino.

That's a good point. I somehow imagined that the returning of funds to a player's account when they haven't met the WR was automatic - it would be easy to automate after all. This would mean no manual administration for the process, and also prevent any withdrawals 'slipping through the cracks'. Of course if the player repeatedly tries to withdraw (is this likely, if the know they'll never see their money this way?) then the casino would have justification for returning the deposit and voiding play.

But I think, where a player makes the mistake just once of trying to withdraw without having quite met the WR, the casino ought to give them at least one more chance. It's not an unforeseeable error and I think a first mistake with this should be forgiven.

 

[silcnlayc]

I somehow imagined that the returning of funds to a player's account when they haven't met the WR was automatic - it would be easy to automate after all

So what is the point of having T&C's and wagering requirements if you expect your money back after a nite of fun and frolic but don't want to follow thier rules? If you haven't met the requirements, you DON"T GET PAID or a REFUND!

don't need to confiscate winnings if players try to withdraw before meeting the WR.

There are NO WINNINGS if they haven't met the requirements so what is it they are trying to withdraw????

In fact, with the exception of very few casinos like Intercasino, the player plays with his or her DEPOSIT first. Therefore, the player has lost their deposit and is actually trying to withdraw the bonus money (their "remaining balance", as it was put).

Very well put!

 

[Vesuvio]

So what is the point of having T&C's and wagering requirements if you expect your money back after a nite of fun and frolic but don't want to follow thier rules? If you haven't met the requirements, you DON"T GET PAID or a REFUND!

Silcnlayc, you're taken this thread off on a bit of a wild tangent. The one certainty here is that when they talk about a "flagrant breach" of their terms and conditions the casino haven't got withdrawing before meeting the wr in mind! That's a minor issue that happens all the time (inevitably, given the uselessness of Playcheck & the lack of any wagering indication on the MGs not using the new bonus system).

What they do have in mind is anyone's guess, for now.

 

[murdock]

Silcnlayc, you're taken this thread off on a bit of a wild tangent. The one certainty here is that when they talk about a "flagrant breach" of their terms and conditions the casino haven't got withdrawing before meeting the wr in mind! That's a minor issue that happens all the time (inevitably, given the uselessness of Playcheck & the lack of any wagering indication on the MGs not using the new bonus system).

What they do have in mind is anyone's guess, for now.

I don't know if my post was skimmed past, but I definately (100% sure) met the wagering associated with the signup bonus, playing slots only and have been subject to 2500 being confiscated for a supposed flagrant breach.