- Joined
- May 19, 2018
- Location
- NotListed
Hi,
I won a large sum of money after the 25th of July, which was the last time they updated their terms regarding maximum winnings.
There was also no prior warning or one of those boxes you must accept to warn the client know that their bonus terms have changed.
I knew for a fact that maximum winnings were 5000GBP, this was before July 25th.
I had a approximately just a bit over 5100gbp before my balance was automatically adjusted to 4500, which is the equivalent of 5000 euros.
They were not able to give me a proper explanation over chat, so I received an email a few hours later.
Stating, (copied from their site)
A person who receives free spins is allowed to win /withdraw £5000 and the person who makes an actual deposit is only allowed to win and withdraw £1000.
My balance as of today was 4500, and for the past 3 days no one had touched it, but as soon I emailed them for an explanation they had changed my balance to 1000.
I honestly do not accept this in any form.
Should I open a complaint ?
Shall I contact MGA ? Should I use your complaint service ?
What do the members of casinomiester think, any information would help me.
Thanks
I won a large sum of money after the 25th of July, which was the last time they updated their terms regarding maximum winnings.
There was also no prior warning or one of those boxes you must accept to warn the client know that their bonus terms have changed.
I knew for a fact that maximum winnings were 5000GBP, this was before July 25th.
I had a approximately just a bit over 5100gbp before my balance was automatically adjusted to 4500, which is the equivalent of 5000 euros.
They were not able to give me a proper explanation over chat, so I received an email a few hours later.
Stating, (copied from their site)
- Maximum winnings from bets made with free spins winnings is £5000, unless otherwise specified. This restriction does not apply to Progressive Jackpot wins.
- Maximum winnings while using a cash bonus is £1000. Any winning sum over that amount may be voided at Mr Win discretion.
A person who receives free spins is allowed to win /withdraw £5000 and the person who makes an actual deposit is only allowed to win and withdraw £1000.
My balance as of today was 4500, and for the past 3 days no one had touched it, but as soon I emailed them for an explanation they had changed my balance to 1000.
I honestly do not accept this in any form.
Should I open a complaint ?
Shall I contact MGA ? Should I use your complaint service ?
What do the members of casinomiester think, any information would help me.
Thanks