Unibet verification takes too long

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Hello. I played on unibet for years and was never asked to upload documents and i deposited and withdrew alot.

3 or 4 days ago i wad asked to upload ID and adress verification. I uploaded ID and it was instantly accepted, i guess they have automatic process for ID. I also uploaded adress verification and im already waiting 4 days or something for a process that takes 5 minutes to process. I also first uploaded accidently a document that is older than 6 months and because i cant upload another one i emailed them a different document and they said it had been forwarded to the relevant department. I have 600€ in my account that i want to withdraw but i feel like they want me to lose everything. Contacting their support doesnt help at all. Is this normal at unibet that they need so long to check a document? They process withdrawals fast why they need so long for verification?
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Maybe a long line of people that need to be verified. From my experience unibet is one of the most trusthworthy pages, so i would relax. Atleast i cant remember reading anything negative about them
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Still no answer... never was the case that verification took so long at any site... i dont think i will play at unibet again after this...
Also when i login there is a timer that says i have X amount of days left to verify but what can u do when they dont check documents for 1 week? Not my fault...
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Lost 300 again because i cant withdraw...
I had 1250€ from a 2500x win on razor shark and because i was not able to withdraw i lost alot and only have 300€ left. I would like to atleast withdraw the 300€.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Lost 300 again because i cant withdraw...
I had 1250€ from a 2500x win on razor shark and because i was not able to withdraw i lost alot and only have 300€ left. I would like to atleast withdraw the 300€.

If you think unibet is stalling to not pay you then why are you doing the exact thing they supposedly want you to do?
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
If you think unibet is stalling to not pay you then why are you doing the exact thing they supposedly want you to do?

And on Unibet you can lock withdrawals.

I've never had issues there, probably the fastest casino/bookie I play at when it comes to CS and payments. Normally when you withdraw and they need verificiation they don't put it back in your account either. I had to update my ID card because I was issued a new one and they didn't put my withdrawal back into my balance during the verification.
 

lordblucan

Full Member
Joined
May 9, 2013
Location
UK
It's hard to keep track of all the changes but isn't it the case that UK casinos have to offer a withdrawal and pay if you have deposited and played without verification? Can they withhold until docs are received?
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Lost 100€ again. 200€ left from 1250€ because they dont allow me to withdraw because they cant check documents over a week.
 

Aryol

Experienced Member
Joined
Nov 15, 2018
Location
DE
Lost 100€ again. 200€ left from 1250€ because they dont allow me to withdraw because they cant check documents over a week.

On the one side I understand you that it is frustrating to wait that long and I always hated to wait for such a long time but sometimes you can not change it - and even more: it is known that some casinos working sometimes a bit slower.

On the other side you have a really weak mind, playing everything down just to get angry for no reason. If you really wanted you could set a cool-off period and play at another place. But you was ready to take the risk, just because it made you angry that the verification is taking so much time. This is a sign of problem gambling if you want accept it or not, I called it and it is the truth.
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Have you asked support to lock it ?

Doesnt make sense now after losing nearly everything... i want atleast the 200€ so i will just wait and hope they answer... i also hope they dont reject the document i sent otherwise i probably have to wait another 2 weeks :D but its an adress verification that was accepted on other sites too...
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
@LadyJelena did the rep reply at all?. It's too late in this case but a non responsive rep is not helpful when people trying to get things resolved.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Lost 300 again because i cant withdraw...
I had 1250€ from a 2500x win on razor shark and because i was not able to withdraw i lost alot and only have 300€ left. I would like to atleast withdraw the 300€.
Lost 300 again as you chose to gamble.
Totally your fault, if you can’t control what you gamble then maybe you need to stop.
Totally agree pending periods and waiting for verification isn’t great.
However you gambled and lost.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
Bit of a double-whammy here. The rep could have stooped in earlier as there were some rather worrisome problematic gambling control issues unfolding in real time, and on the flipside, no one forced the OP to fritter a grand back
 
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