I complained to them, & the rep on here, that when I made deposits they were being taken from my bank, and not added to my player account.
Unibet claimed to know nothing at the time, then a week later the money would turn up in my bank again.
The money might have never been taken from your bank.
Here is what usually happens when you do a debit card purchase:
The purchase is immediately reduced from your
available balance, and the merchant receives information that payment has been reserved from your available and has started it's journey to them. Payment is then pending, and it might be several days or up to week until it is reduced from your
total balance.
Some online bank interfaces might show only available balance, and their interface might not separate between pending purchases and fully completed purchases, this might be sometimes technically easier to implement, and also is less likely to inspire bank customers to attempt any fraudulent charge backs.
The online interface of my Finnish bank and Skrill interface show the debit card purchases slightly differently, but both of them have separate total and available balance.
I bought winter boots from a nearby store with my Skrill debit card on one Sunday, the purchase was immediately reduced from
available balance the day I bought them, but it was not until Thursday that it was reduced from
total balance, and the Skrill logs actually showed that purchase, before that the logs didn't even list the purchase, there was just about 200 euro difference between total and available balance. My online banking interface would have shown that purchase immediately as pending, on yellow background instead of the usual white grey background, and there would have been "reserved from balance BootShopSomethingSomething 200 €" text in it, until it was fully completed, then it would have read "Visa Debit purchase BootShopSomethingSomething 200€" . Anyways, how and when your banking interface shows purchases, whether it separates between pending and fully completed debit card purchases, might vary from bank to bank.
You could try to contact your bank, it could be their fault that Unibet's bank doesn't get that "payment reserved" message from their system, your bank might be in better position to figure out what went wrong than Unibet or their bank. Now whether your bank is interested to use their resources to figure that out, I guess it depends how big customer you are. If other transactions are working fine, your bank might be not that interested to what went wrong in the interaction between them and Unibet's bank, whether it is some unique issue related to your debit card, they might just tell you to use those casinos where you have no issues.