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Tropicana Gold Casino Not Paying 2 weeks +

Discussion in 'Casino Complaints - Bonus Issues' started by Notik, Jul 22, 2014.

    Jul 22, 2014
  1. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    I used a bonus (lt was late June). I made a required wager for this
    non deposit bonus and won the 150 real cash in that casino. After that
    I was required to send a lot of scans in order to get approved, which
    I did, after that I had a telephone call from casino support - it was
    the last check. Since then (july 4) i'm trying to withdraw my winnings
    but the site do not allow me to and I'm being ignored by the casino
    stuff

    After around 10 days of waiting I've created few complaints on the review sites, one of them
    You must register/login in order to see the link.
    Casino representative was assuring that everything will be solved in no time, but they did nothing.
    When I'm trying to withdraw using cashier - I'm getting errors like *card is not supported (Visa Electron) or
    even better, I'm requesting 150 via check Tropicana Gold Casino Not Paying  2 weeks +: 150-check-step2-53cd982470a0f8f4538b4570.JPG,Jul 22, 2014 - and when clicking confirm request it shows - requested amount 1185$ and error. Tropicana Gold Casino Not Paying  2 weeks +: 150-check-step2-error-53cd982170a0f8ed538b456e.JPG,Jul 22, 2014

    This casino should be Blacklisted - same goes with Monarchs Casino (same owner/support and same problems)
     
  2. Jul 22, 2014
  3. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Pretty sure these guys are known for these type of tactics. I think Tropica have been known to pay after long delay tactics, but to be honest, I'm not sure because I only play at accredited sites listed here. I suggest in the future you do the same.

    Good luck.

    On a side note, I don't think you're allowed to post that link to a rival site, as per the forum rules, so you may need to remove it.
     
  4. Jul 22, 2014
  5. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    There are some anwers from casino reptesentative and it makes the story more clear to understand,
    but if it's not allowed mods will *** it I guess
     
  6. Jul 22, 2014
  7. Hydr0

    Hydr0 Experienced Member PABnoaccred

    Occupation:
    .
    Location:
    OZ

    Sometimes select withdrawal methods listed in the cashier are not actually available to your country. I've seen this first hand, and at an accredited outfit.

    I would double check with CS and confirm what withdrawal methods are applicable to your country, and are quickest for you.

    Neteller or money bookers are usually quickest.

    Other than that, continue to stay in touch with CS and your casino rep, and try to remain patient. I know that's easier said than done sometimes.

    Like Azzurri said, consider signing up to an accredited casino listed on casinomeister, to help avoid withdrawal delays etc in future. If you ever run into an issue playing at an accredited casino, you will always have the support you need here, provided you are not at fault.

    View here: http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos

    Hope you get it sorted out asap.
     
  8. Jul 22, 2014
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You're getting confused with Tropica Casino (Rival) who have a reputation for fast payments, not slow ones.

    This thread is about Tropicana Gold Casino (Top Game).

    KK
     
    6 people like this.
  10. Jul 22, 2014
  11. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    My apologize. I got confused.:oops:
     
  12. Jul 22, 2014
  13. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    as you can see from the 1st post (link) - casino representative didn't offer me MB or neteller, he said to use check so they can redo it and withdraw to my Visa. The amount error looks like a silly scam trick of a casino who don't want to pay at all - they delay the payouts by weeks and months waiting you to loose your balance so the problem get's solved by itself.
     
  14. Jul 24, 2014
  15. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    So I guess there is no Tropicana Casino (or Monarchs) representative here
     
  16. Jul 24, 2014
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No.
    Top Game casinos are generally treated with contempt on this forum.
    Most of them are very rogue-ish, only a handful seem to be OK.

    KK
     
  18. Jul 25, 2014
  19. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    Well, anyways, I sent a complaint to curacao-egaming.com their license holder, we'll see if it helps.
    At least I hope that the Tropicana Gold topics I created will help other ppl to avoid them. It's not worth wasting time in Xingu Ventures NV
    owned casinos
    (Tropicana Gold, Monarchs and most likely Mermaid's Palace) - they are liers and cheaters and delaying payments or not paying at all.
     
  20. Jul 27, 2014
  21. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    New hit from Tropicana Gold
    I opened the casino client today and instead of 1200+ of bonus balance and 150 real cash balance in cashier I see
    only 131$ on my balance now.
    Withdrawal to Visa still don't work.
    Where did 19$ went from real cash balance ? Only answer I get - read terms and conditions and write to accounts@ who do not respond by Weeks.
    Tropicana Gold Casino Not Paying  2 weeks +: Tropicana_150_131.jpg,Jul 27, 2014

    So it might be worse, Tropicana ? Not just delaying payments and ignoring requests, now you are stealing from my real cash balance ?
    What will I see next day ? 100 ? or less :what:
     
  22. Jul 29, 2014
  23. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    New "joke" from Tropicana representative:
    "Tropicana Gold Casino posted on 28/07/2014

    Your concern was acknowledged. Rest assured that all approved cashouts are honoured at our casinos. Feedback will be coursed through
    the soonest by our accounts team
    ."

    Withdrawal to Visa still don't work.
    When I try other options - Every time when I click "confirm request" there is a silly error comes out, like i'm requesting 10 times more - that's just cheating.

    Last time This email is not visible to you. sent me an email on July 18
    support response time is more than 10 Days !
     
  24. Aug 3, 2014
  25. Little_John

    Little_John Dormant account

    Occupation:
    finance
    Location:
    earth
    Tropicana Gold Casino also charges 20%+ withdrawal fee for simple Neteller withdrawal

    I have also bad experience with Tropicana Gold Casino, I'd like to share, so other players will be well informed before playing in this online casino.
    You can read it at You must register/login in order to see the link..

    Mainline is Tropicana is very slow on responding and on paying out, and adds unrequested bonusses to your account, so you can't withdraw because you've to wager again. Besides that for a simple withdrawal to Neteller, the casino charges 20%+ processing fee.

    Besides the fact that Neteller doesn't charge withdrawal fees, the casino justifies its policy by reffering to the T&C's, in which the fees are not specified: “A service fee ranges between $0 to $50 per withdrawal transaction depending on (i) payment method (ii) withdrawal amount. These service fees include, but not limited to, wire remittance fees, wire acceptance fees, foreign exchange differences, transaction fees etc. All of these fees will be borne by you, as the player.“

    So that's a nice 20%+!

    @ Notik: that's the "processing fee" you're missing: €31,19 isn't it? That's what Tropicana charged me on a simple Neteller cashout of €150!
     
    Last edited: Aug 3, 2014
  26. Aug 3, 2014
  27. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    When I opened casino few days ago I had 131$ insted of 150$ wagered, on-line support told me to check with accounts@
    they (as usual) didn't answer who stole 19$ from my acc. so I had to win it back on roulette.

    And a processing fee in my case is even bigger - 31.50$ for withdrawing 150$
    and my request is still pending.
    More than a MONTH since I completed the wagering and all the neccesary checks.
     
  28. Aug 4, 2014
  29. baldos

    baldos Dormant account PABnonaccred

    Occupation:
    Minsk
    Location:
    Belarus
    Tropicana Gold not paying

    I played them no deposit bonus, sent all the documents, but they do not take my money for 2 months. the mail they do not respond.
     
  30. Aug 4, 2014
  31. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Just wondering if, after all the trouble this casino has caused you, you feel the free chip is really free? Would you ever redeem another ND bonus at this casino?
     
  32. Aug 4, 2014
  33. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    No more Top Game casinos ever,
    altho their soft is pretty nice.
     
    1 person likes this.
  34. Aug 8, 2014
  35. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    New Hit from Tropicana:

    after charging 31.5$ for withdrawing 150$ in order to send it to my VISA and a month of Waiting
    they told me that they can't send money to nonUS VISA and I can only withdraw to Skrill, Neteller or ECO

    21% comission :eek: on withdrawing to Skrill, how do u like that ?
     
  36. Aug 9, 2014
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Your Pitch-A-Bitch (PAB) has been received and is in progress.

    Please read the Pitch-A-Bitch FAQ with particular attention to section 3.12 which details the restrictions on posting on the forums once your PAB is in progress.
     
  38. Aug 14, 2014
  39. Notik

    Notik Dormant account

    Occupation:
    manager/poker player
    Location:
    Chisinau
    Withdrawal request confirmed on 2 Aug still pending. :thumbsup:
    Not only Tropicana Gold still charge you 31.5 in order to withdraw 150$ - they also process withdrawal to Skrill for more than 10 days
    Will it be processed this week ... or next ?
    Only thing they sent me regarding the withdrawal was:
    Good day! For Skrill, once it's processed, funds will be received within 24 hours.
    This info helps me thinking about the bright future :D
     

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