When I was reading his posts here and watching Chop's videos, it didnt sound like a Rival casino which was a bit disconcerting. Looks like they finally fixed the issue.
Resolved Tropica Casino not paying £7k
- Thread starter towersoft
- Start date
- Status
When I was reading his posts here and watching Chop's videos, it didnt sound like a Rival casino which was a bit disconcerting. Looks like they finally fixed the issue.
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
I think it is EXTREMELY unlikely that there is any connection between these two casinos and I am not aware of Duwayne working with the Revenuejet Group.
Can you provide the evidence you have which makes you think they are linked please?
(By PM if you don't want to post it)
KK
- Joined
- Jun 20, 2001
OK Guys
Just wanted to apologise to all and to Duwayne for getting my shit mixed up.
AFAIK Tropica/Duwayne are NOT CONNECTED TO LOCO PANDA.
Please accept my sincere apology for leading people up the garden path. It was not deliberate, but nonetheless my bad.
Just wanted to apologise to all and to Duwayne for getting my shit mixed up.
AFAIK Tropica/Duwayne are NOT CONNECTED TO LOCO PANDA.
Please accept my sincere apology for leading people up the garden path. It was not deliberate, but nonetheless my bad.
- Joined
- Jun 30, 1998
- Location
- Bierland
Garden path? Some garden you have!
- Joined
- Jun 30, 1998
- Location
- Bierland
All I can tell you is that he has a tropica.com email address, and he hasn't logged in since 16th February 2013 - even after a couple of PMd messages prompting him to do so.
I'll try again.
*several days later*
So they didn't contact you at all? They got rogued and they don't care?
- Joined
- Apr 18, 2009
- Location
- Sweden
This was a really sad thread to read. Both for the OP, Tropica and the players.
I feel guilty for having talked so good about them before. Really it wasn't the casino itself but Duwayne that made me think high about them, and it seems others have felt the same.
When it comes to pm's I confronted Duwayne already last summer when I heard that it was not always him that were responding. He said no one read my pm's, but why shouldn't they...in case it was urgent
The last contact we had was late november. He was still here then, but he was disappointed about things written about Rival so he didn't want to post anymore.
I suspect you are still reading in here Duwayne. I hope you are doing well and if you can clear this mess up then please do it!
I feel guilty for having talked so good about them before. Really it wasn't the casino itself but Duwayne that made me think high about them, and it seems others have felt the same.
When it comes to pm's I confronted Duwayne already last summer when I heard that it was not always him that were responding. He said no one read my pm's, but why shouldn't they...in case it was urgent
The last contact we had was late november. He was still here then, but he was disappointed about things written about Rival so he didn't want to post anymore.
I suspect you are still reading in here Duwayne. I hope you are doing well and if you can clear this mess up then please do it!
- Joined
- Mar 25, 2012
- Location
- IOM
I often got the impression there was more than one person using the Tropica Rep's account here. If it was Duwayne then he would sign the PM 'Duwayne' and he'd be friendly and helpful and the Duwayne I think we all recognise.
Other times the responses were a bit more abrupt or curt and were signed 'D' and didn't feel like talking to the same person at all. Around the time of the 1777% bonus I got a pretty rude PM about it, saying that I was leading players to their door and costing them money, and I politely pointed out I'd repeatedly stated that the bonus was massively EV+ with The Back Nine contributing 100% to the WR (back when it was still an 'about 99' slot with perfect bonus strategy, instead of 'about 95'), which is why I'd asked so specifically about it.
I did then have it confirmed to me by a trusted face here at CM that there was indeed more than one person using the account and responding to PMs.
Other times the responses were a bit more abrupt or curt and were signed 'D' and didn't feel like talking to the same person at all. Around the time of the 1777% bonus I got a pretty rude PM about it, saying that I was leading players to their door and costing them money, and I politely pointed out I'd repeatedly stated that the bonus was massively EV+ with The Back Nine contributing 100% to the WR (back when it was still an 'about 99' slot with perfect bonus strategy, instead of 'about 95'), which is why I'd asked so specifically about it.
I did then have it confirmed to me by a trusted face here at CM that there was indeed more than one person using the account and responding to PMs.
- Joined
- Apr 18, 2009
- Location
- Sweden
True, and they had suddenly also decided that when writing posts in here they should sign them with Tropica Casino. Probably so anyone of them could respond.
When he signed his pm's to me with the same and I got angry he said he did that when it was casino business, but with his name when it ws about something else. He never signed with just a D ever, so that was probably someone else Chopley.
I feel I'm getting irritated again over it. All casinoreps that responds here should have their own account and not share it
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
I dont want to sound like a smartass but I never really trusted them especially since they gave me a free chip just to shut me up when I spoke ill of them through my experiences. In the past, even when they were paying out slowly Rival casinos will ultimately pay but starting with a casino where John became manager Rival casinos started not to pay. Problems started to emerge with Dendera, ThisisVegas, Tradition and even Vegas Regal. Its just not the same nowadays and it seems quite a number of them are starting to do a 'Rushmore'.
The hell am I reading? Were you working for them? Were you getting paid outside of your winnings? If not you should have told him to go f--- himself.
It's funny because neither him, or anyone at Rival stepped up and publicly denied any of the accusations (which ultimately led to put the whole brand under the no-can-do list).
- Joined
- Mar 25, 2012
- Location
- IOM
I can't remember the exact ins and outs of it as it was a little while ago now and I've long since deleted the PMs.
I did hold back on uploading the video of me beating the 1777% bonus for a week, to give them time to change their promotions, because as it stood the 1777% bonus was basically a free money machine.
I think it was prior to that I received the shirty PM, which was along the lines of 'since you started talking about this promotion on the forums we've had quite a few players beat it' - and I was like 'With all due respect you need to think your promotions through more old chap, have you actually considered the implications of having a 99% RTP slot contributing 100% to a WR with a bonus that big?'
It was around then that I started to wonder if I was talking to two different people, 'cause Duwayne was really cool and chilled about it, but the other 'D' fellow, not so much so.
musclemx
Dormant Account
- Joined
- Sep 13, 2011
- Location
- puebla mexico
i am whit you
yes the last 2 years ago i was playing in tropica later i win 200 eur ahmm later in the moment that i request me money in the cashier I mysteriously disconnected and me account was blocked the reason same others accounts, when i was more of 1 year playing here and same charging money ahmm rival casinos not like ... pesime ethics...luck me friend!
yes the last 2 years ago i was playing in tropica later i win 200 eur ahmm later in the moment that i request me money in the cashier I mysteriously disconnected and me account was blocked the reason same others accounts, when i was more of 1 year playing here and same charging money ahmm rival casinos not like ... pesime ethics...luck me friend!
- Joined
- Jun 20, 2001
I can assure you that Duwayne is reading the forums.
I received an email from him personally a few days ago. It was private correspondence so I will not post the contents in public, as much as I would like to.
Having said that, there are a few things that became apparent to me from reading it and other sources of information:
1. Duwayne is not "D". Two seperate people have been using the same CM account.
2. Duwayne was "moved/reassigned" to other duties and instructed to cease posting at CM and answering queries via PM as well.
3. Management decided to disengage from the CM community several months ago.
4. Tropica, and Rival in general, feel severely aggrieved about their treatment from CM in not being allowed to become accredited.
5. The issue in this thread was really just "a customer service problem" and the player was justifiably not paid because he was being "uncooperative/difficult".
6. White labels should be considered individually based on merit and not lumped together.
There were other things but they're not for public consumption for privacy/respect reasons.
The most disappointing thing is that excuses are being made for not paying this player, when in reality there aren't any. I was really hoping I would get a "look we effed up....someone in payments got above themselves etc and we will pay the guy no problem". Alas, all I got was "its the players fault".
Unfortunately, it now seems clear that from a few months ago management decided that it was going to cross over to the Dark Side and behave like a clipjoint, confiscating winnings from anyone who isn't likely to produce a net win for the casino in the short term.....which is DISGUSTING.
Bryan has done the right thing by roguing them.
I like Duwayne. Still do. He has a job to keep, and is towing the party line IMO. Its a shame, as he ALMOST convinced me that his argument about white labels not being all the same was true. Unfortunately, management decided that they would in fact rather be treated like those white labels before them.
BS like this is one of the main reasons why Rival has never been, and will never be, a major player in the Industry. Great games, great software, third-rate management and philosophy.
I should stress that I have not replied to the email yet, as I wanted to measure the general consensus before making statements involving what the CM community thinks.
I received an email from him personally a few days ago. It was private correspondence so I will not post the contents in public, as much as I would like to.
Having said that, there are a few things that became apparent to me from reading it and other sources of information:
1. Duwayne is not "D". Two seperate people have been using the same CM account.
2. Duwayne was "moved/reassigned" to other duties and instructed to cease posting at CM and answering queries via PM as well.
3. Management decided to disengage from the CM community several months ago.
4. Tropica, and Rival in general, feel severely aggrieved about their treatment from CM in not being allowed to become accredited.
5. The issue in this thread was really just "a customer service problem" and the player was justifiably not paid because he was being "uncooperative/difficult".
6. White labels should be considered individually based on merit and not lumped together.
There were other things but they're not for public consumption for privacy/respect reasons.
The most disappointing thing is that excuses are being made for not paying this player, when in reality there aren't any. I was really hoping I would get a "look we effed up....someone in payments got above themselves etc and we will pay the guy no problem". Alas, all I got was "its the players fault".
Unfortunately, it now seems clear that from a few months ago management decided that it was going to cross over to the Dark Side and behave like a clipjoint, confiscating winnings from anyone who isn't likely to produce a net win for the casino in the short term.....which is DISGUSTING.
Bryan has done the right thing by roguing them.
I like Duwayne. Still do. He has a job to keep, and is towing the party line IMO. Its a shame, as he ALMOST convinced me that his argument about white labels not being all the same was true. Unfortunately, management decided that they would in fact rather be treated like those white labels before them.
BS like this is one of the main reasons why Rival has never been, and will never be, a major player in the Industry. Great games, great software, third-rate management and philosophy.
I should stress that I have not replied to the email yet, as I wanted to measure the general consensus before making statements involving what the CM community thinks.
- Joined
- Jun 20, 2001
To be fair, you seem to have ID and/or multiple account issues just about everywhere you play. Just saying.
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
I totally agree, and it is so sad.
With Duwayne's presence here, and his appearance of a willingness to help players, I had hopes for Tropica. Now... the smilie mask is off and they've shown themselves to be just another shark in the Rival white-label cesspool.
towersoft
On a Break
- Joined
- Dec 15, 2010
- Location
- Isle of Man
Thanks for taking the time to dig Nifty! I appreciate the effort everyone has made! 
Very good work Nifty
Bryan hasn't rogued them though, they are simply "not recommended". Fact of the matter: The player wasn't paid... That's rogue behavior right there.
IMPO the casino has shown it's true colors. Better late than never.
P.s. Towersoft, I won't even consider going near them until you're paid
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Very good work Nifty
Bryan hasn't rogued them though, they are simply "not recommended". Fact of the matter: The player wasn't paid... That's rogue behavior right there.
IMPO the casino has shown it's true colors. Better late than never.
P.s. Towersoft, I won't even consider going near them until you're paid
That's the minor form of 'roguing' and given the swiftness of the act it should have been a setback for the casino. I am certain that should things take a turn for the worse the 'red lights' will start flashing.
- Joined
- Oct 5, 2005
- Location
- USA
Last edited by a moderator:
- Joined
- Oct 14, 2004
- Location
- United Kingdom
There is no "Rival are not allowed to get accredited" rule here. In fact there IS an accredited Rival casino, one who decided to meet the necessary criteria. They then changed software to RTG for their main offering, due to not feeling that Rival was properly suited I presume.
Rival casinos do get a bad press here, often by association. If they resent this, why go to such efforts to prove it to have been true all along as Tropica has now done.
The argument that someone "brought players to our door" over a 1777% bonus via some FREE advertising is laughable. The whole POINT of such a promotion is to "bring players to the door", as is the point of advertising. If they didn't want new customers, why bother spending money on such a promotion in the first place.
The last point to come out of this is even more damning, the ease with which Rival seem to mess around all the time with the games. We had Tradition and their 1:1 Blackjack, and now the revelation that a slot was "downgraded" from 99% to 95% to suit the casinos' desire to push out "stupid" promotions. This effectively scams those players who do not use bonuses, as they have had games changed for the worse that takes more money from them to subsidise the casinos' need to outdo the competition by offering other players larger and larger bonuses.
Ultimately, "management" when it comes to the white labels is these 4 secretive guys from Canada. If they step up and admit to being the ultimate owners and operators of the Rival estate, they would no longer be considered "white labels", and could argue their case for accreditation. They would just be a very large group like Casino Rewards. Their problem is that they want all the benefits of being accredited, but to accept none of the responsibilities, preferring instead to be able to blame "shell" companies set up to operate everything at arms length when things go wrong, even though it is clear that Rival, not local white label management, really call the shots.
It almost seems that Tropica "got told" right from the top to stop trying to position itself as a rising star among Rival white labels, which involved it sucking players away from the rest of the "clip joints" to their detriment. There were many who said that whilst Rival should largely be avoided, Tropica was OK because it was making such an effort. It was also learning from the experience, being told by expert players where it was leaving itself open to a "take down" by advantage players, and how to avoid it in future.
Although a casino needs to make a profit, it involves some high profile big winners as well as the many losers. Tropica are now more or less saying that EVERYONE is expected to lose at a steady rate to provide profit for the casino, and that no player can be allowed to get ahead in case they decide to quit at that point rather than play the money back.
If we can't even trust a rising star like Tropica, then we can NEVER trust ANY Rival white label to consistently meet a high standard, no matter how hard they appear to be working at it at any given moment.
Rival casinos do get a bad press here, often by association. If they resent this, why go to such efforts to prove it to have been true all along as Tropica has now done.
The argument that someone "brought players to our door" over a 1777% bonus via some FREE advertising is laughable. The whole POINT of such a promotion is to "bring players to the door", as is the point of advertising. If they didn't want new customers, why bother spending money on such a promotion in the first place.
The last point to come out of this is even more damning, the ease with which Rival seem to mess around all the time with the games. We had Tradition and their 1:1 Blackjack, and now the revelation that a slot was "downgraded" from 99% to 95% to suit the casinos' desire to push out "stupid" promotions. This effectively scams those players who do not use bonuses, as they have had games changed for the worse that takes more money from them to subsidise the casinos' need to outdo the competition by offering other players larger and larger bonuses.
Ultimately, "management" when it comes to the white labels is these 4 secretive guys from Canada. If they step up and admit to being the ultimate owners and operators of the Rival estate, they would no longer be considered "white labels", and could argue their case for accreditation. They would just be a very large group like Casino Rewards. Their problem is that they want all the benefits of being accredited, but to accept none of the responsibilities, preferring instead to be able to blame "shell" companies set up to operate everything at arms length when things go wrong, even though it is clear that Rival, not local white label management, really call the shots.
It almost seems that Tropica "got told" right from the top to stop trying to position itself as a rising star among Rival white labels, which involved it sucking players away from the rest of the "clip joints" to their detriment. There were many who said that whilst Rival should largely be avoided, Tropica was OK because it was making such an effort. It was also learning from the experience, being told by expert players where it was leaving itself open to a "take down" by advantage players, and how to avoid it in future.
Although a casino needs to make a profit, it involves some high profile big winners as well as the many losers. Tropica are now more or less saying that EVERYONE is expected to lose at a steady rate to provide profit for the casino, and that no player can be allowed to get ahead in case they decide to quit at that point rather than play the money back.
If we can't even trust a rising star like Tropica, then we can NEVER trust ANY Rival white label to consistently meet a high standard, no matter how hard they appear to be working at it at any given moment.
- Joined
- Mar 25, 2012
- Location
- IOM
It's a damn shame really because Rival have some really good slots, lots of genuinely unique design ideas going on and fantastically entertaining bonus rounds.
I don't understand why they can't just step up to the plate and behave like a proper quality casino operation, they've got the software, why can't they get behind it with a decent frontline operation?
I don't understand why they can't just step up to the plate and behave like a proper quality casino operation, they've got the software, why can't they get behind it with a decent frontline operation?
You can't build a house from the roof up.
bigjohn
Dormant account
- Joined
- Dec 21, 2012
- Location
- Northeast Coastal USA
Seems to me most of the time that all the elements for success are present but an enterprise keeps floundering the root cause is ego. The leader or leaders refuse to see the problem with their business model and they will ride it right into the ground.
- Joined
- Feb 14, 2007
- Location
- Cyberspace
I'm with you. I had a few conversations with him and I GENUINELY felt that Tropica could be the place for the Rival Fans. He seemed to be so reassuring that Tropica was not 'one of the other white labels'.
Well... We learned ONCE AGAIN that Rival are up to no good. Its just disappointing that these places show a bit of promise then migrate south and turn evil. I hate players being ripped off - Rival ... Maybe its time you call it quits... But then again... Maybe its a profitable business STEALING from people?
Nate
- Joined
- Oct 14, 2004
- Location
- United Kingdom
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
I've told you this before: they ADDED the RTG casinos because Rival would not let them take any new USA players.
It's as simple as that. I have no doubt Sloto would not have gone to RTG at all if Rival had allowed them to carry on their USA business as usual.
KK
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Pretty much what I said, just a bit more detailed. They have the Rival casinos, but they market the RTG variants as their key offering. Rival made themselves unsuitable by trying to dictate that Sloto stop taking US players, but unlike MGS, they didn't have the clout to force Sloto to toe the party line or quit Rival altogether. When Intertops tried a similar trick, adding RTG to MGS so that they had an option for their US market, MGS had enough clout to force them to choose one over the other, and would not allow them to run both.
In this case, Tropica IS Rival, so in effect, this case has already been reviewed by Rival themselves.
It is not the Curacao shell company that needs to feel the heat, the fire needs lighting right under the asses of the mysterious "Canadian 4", who ultimately call the shots. With sufficient research, the fuel and firelighters are there to be found
- Joined
- Jul 15, 2012
- Location
- Switzerland
My opinion
Hey Guys,
just from my side some words... I used to play Tropica and Slots Capital, until Tropica (=RIVAL) accused me of linked accounts. There's still a thread in the forum about this...
Since that happened i ONLY play at Slots Capital. I don't see any reason why someone should play at another RIVAL (except if he/she is from the US and can't play at Slots Capital). Still it's interesting that besides Slots Capital there's not one single accredited RIVAL casino... I just hope that the accredited ones can stay accredited, because i still believe that RIVAL is an incredibly creative software and i would definitaly don't want to miss these slots.
Hey Guys,
just from my side some words... I used to play Tropica and Slots Capital, until Tropica (=RIVAL) accused me of linked accounts. There's still a thread in the forum about this...
Since that happened i ONLY play at Slots Capital. I don't see any reason why someone should play at another RIVAL (except if he/she is from the US and can't play at Slots Capital). Still it's interesting that besides Slots Capital there's not one single accredited RIVAL casino... I just hope that the accredited ones can stay accredited, because i still believe that RIVAL is an incredibly creative software and i would definitaly don't want to miss these slots.
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- Joined
- Jul 15, 2012
- Location
- Switzerland
What do you mean by "Changed"? I mean they still offer RIVAL as a full casino experience under the name Slots Capital?! So besides the name nothing has changed?! (Except that they don't take US players). Or am i wrong?
Thanks
Thanks
- Joined
- Sep 19, 2008
- Location
- Earth
Slots Capital does accept American players according to their terms:
You do not have permission to view link
Log in or register now.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
That would explain why Slotocash tried hard to locate a processor that can pay USA players timely. They treasure the USA market and rightly so.
- Joined
- May 15, 2012
- Location
- Latva
I don't really get their way of speaking. These Rival casinos... are actually my favourite games. I used to receive many promotional offers from Rival,but suddenly I won 5000$ and cashed out. Since then I was titled as an abusive player. Once I remember chatting with support,who was actually mocking me like: "you are a trash player, you are so trashy, playing 0.04$ per spin, so trashy". How could support ever say something like that? And yeah, I dont play 0.04$ of course.
They are most probably frustrated of being such a low reputation network.
Slots Capital <3 (exception)
They are most probably frustrated of being such a low reputation network.
Slots Capital <3 (exception)
- Joined
- Jul 15, 2012
- Location
- Switzerland
Slots Capit
Yeah, Slots Capital is fantastic. I'm sure they will have a shining future with more and more players changing to them as more of the others RIVAL go rouge or already are rogue
Yeah, Slots Capital is fantastic. I'm sure they will have a shining future with more and more players changing to them as more of the others RIVAL go rouge or already are rogue
towersoft
On a Break
- Joined
- Dec 15, 2010
- Location
- Isle of Man
Heard nothing since their last email, In all honesty I didn't expect too. Not much I can do about it unfortunately. Thanks for asking though!
Shame... Was hoping they had
I think they should be removed from the "not recommended" session and rogued. Not paying players is absolutely disgusting.
tanga
Full Member
- Joined
- Aug 16, 2012
- Location
- United Kingdom
I've been waiting for the outcome of this before using Tropica again. Just deleted it from my computer, no chance of using them again.
- Joined
- Jan 13, 2013
- Location
- Caucaus
ROGUE casino.. if player lose you are welcome! bullshiit! agree with them, you dont like game style please pay, then ban account.
- Joined
- Feb 16, 2006
- Location
- Europe
your opinion and understanding is asked
Hi guys,
i also hoping that Tropica can be an accredited rival casino but after experienced the next confiscating winnings on a german player my hope is lost somewhere in a black hole.
Hope that the player will register here and will report his story. That is what he wanted to do. But i'm involved in his issue.
short report:
A german player registered and made 2 deposits. First deposit (KK) of €100 he lost. On second deposit of €200 (KK) he pushed his balance up to €1500.
He played without bonus and played roulette. His bets was between €5 and €8 on different numbers, so he placed between €45 and €50 and was lucky to push his balance. This is happened within a few minutes. Now after a short time his account was flagged from security system and was locked.
Account is under review and so on. The reason should be the high risk bets and that he used the martingale system.
He played without bonus, so he was free in playing games and placing bets.
After i contacted casino because he got no response from the department, i got the following response.
MARTINGALE APPLIES TO ROULETTE. ROULETTE IS NOT ALLOWED WHEN PLAYING WITH BONUSES AND THEREFORE IT IS LOGICAL THAT IT APPLIES WITHOUT A BONUS BEEN ACTIVE.
Am i wrong or don't understand ? where please is the logical ?
The casino has table limits, so higher bets are allowed and how can one except that a general bonus term (using martingale system) is allso affected if one play without bonus ?
what is your opinion ?
Fact is that they reopened his casino account a short time to withdraw his deposits. Player withdraw his deposits but they have removed the rest of €1.200 before (Balance was only €300)
E-mail correspondence between player and casino is also a joke.
Now in the menatime of writing here i received another statement from CSR. But what they stated about casinomeister i think it would be better to write it Bryan personally.
@Bryan
will send you a pm (in german)
it will interest you
I believe their CSR is really on crack otherwise i can't explain their own interpretations of rules or management decisions.
Hi guys,
i also hoping that Tropica can be an accredited rival casino but after experienced the next confiscating winnings on a german player my hope is lost somewhere in a black hole.
Hope that the player will register here and will report his story. That is what he wanted to do. But i'm involved in his issue.
short report:
A german player registered and made 2 deposits. First deposit (KK) of €100 he lost. On second deposit of €200 (KK) he pushed his balance up to €1500.
He played without bonus and played roulette. His bets was between €5 and €8 on different numbers, so he placed between €45 and €50 and was lucky to push his balance. This is happened within a few minutes. Now after a short time his account was flagged from security system and was locked.
Account is under review and so on. The reason should be the high risk bets and that he used the martingale system.
He played without bonus, so he was free in playing games and placing bets.
After i contacted casino because he got no response from the department, i got the following response.
MARTINGALE APPLIES TO ROULETTE. ROULETTE IS NOT ALLOWED WHEN PLAYING WITH BONUSES AND THEREFORE IT IS LOGICAL THAT IT APPLIES WITHOUT A BONUS BEEN ACTIVE.
Am i wrong or don't understand ? where please is the logical ?
The casino has table limits, so higher bets are allowed and how can one except that a general bonus term (using martingale system) is allso affected if one play without bonus ?
what is your opinion ?
Fact is that they reopened his casino account a short time to withdraw his deposits. Player withdraw his deposits but they have removed the rest of €1.200 before (Balance was only €300)
E-mail correspondence between player and casino is also a joke.
Now in the menatime of writing here i received another statement from CSR. But what they stated about casinomeister i think it would be better to write it Bryan personally.
@Bryan
will send you a pm (in german)
it will interest you
I believe their CSR is really on crack otherwise i can't explain their own interpretations of rules or management decisions.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Do I understand correctly.
This was WITHOUT a bonus, yet the casino applied a bonus term to confiscate the winnings?
Your friend should join here and PAB. The casino got placed in "not recommended" for effectively applying "we didn't like your play" when a bonus was involved. This is far worse, and should be enough for full entry into the rogue pit.
For this to happen, your friend needs to PAB in person, second hand "hearsay" testimony is not enough for a formal sanction to be applied.
As it stands, it seems to be a demonstration that the initial case was no one off, but evidence of a distinct policy shift towards the dark side, not much of a surprise given that this is a Rival white label, and there have been many incidents of these outfits seeming OK, and then dramatically shifting to the dark side.
It could also be a sign of desperation, as following a shift to the dark side, some of these white labels have subsequently gone bust, with control often reverting back to Rival themselves, often with the result that the offending casino reappears under a new name, often with doubts about whether or not there has been a change of ownership, and thus policy.
This was WITHOUT a bonus, yet the casino applied a bonus term to confiscate the winnings?
Your friend should join here and PAB. The casino got placed in "not recommended" for effectively applying "we didn't like your play" when a bonus was involved. This is far worse, and should be enough for full entry into the rogue pit.
For this to happen, your friend needs to PAB in person, second hand "hearsay" testimony is not enough for a formal sanction to be applied.
As it stands, it seems to be a demonstration that the initial case was no one off, but evidence of a distinct policy shift towards the dark side, not much of a surprise given that this is a Rival white label, and there have been many incidents of these outfits seeming OK, and then dramatically shifting to the dark side.
It could also be a sign of desperation, as following a shift to the dark side, some of these white labels have subsequently gone bust, with control often reverting back to Rival themselves, often with the result that the offending casino reappears under a new name, often with doubts about whether or not there has been a change of ownership, and thus policy.
- Joined
- Feb 16, 2006
- Location
- Europe
correct, they removed the balance up to €300 that he can withdraw his deposits.
you can find the rule playing roulette not allowed and forbidden martingale system with bonus only in general bonus terms.
You don't know what they stated about casinomeister, so i must send Bryan a PM.
Now i received response from one of the owners and it goes better and better.
towersoft
On a Break
- Joined
- Dec 15, 2010
- Location
- Isle of Man
Can I just add I was playing with my own funds and had no bonus as well!
- Joined
- May 22, 2012
The Martingale system is a sure road to bankruptcy, so why on earth is it banned anyway?
- Joined
- Mar 25, 2012
- Location
- IOM
It's banned by casino operators who don't understand how to run a casino.
- Status
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