Casino Complaint Tropica Casino-Bonus banned

[clj7221]

I registered at this New Rival Casino, Tropica and as soon as I opened the casino I didn't see the non deposit or any bonuses at all. I went in to chat help and was told I have " Multiple " accounts at Rivals. I told him this is not true and to tell me at what Rivals I have multiple accounts at because I don't. Well he couldn't find any ( of course he couldn't I don't have any multiple accounts ) but said because it is flagged saying I do, I'm not entitled to any bonuses at this casino.He told me to mail the casino. I did mail them over a week ago and never heard back from them.

 

[coxwel]

thats rival ;-)

after you cashed out from a freeby or bonus youre bonus banned in new rivals you sign up.

some casinos remove this ban manually if you ask for it and explain the situation.

i have some hassles with this issue too at the moment..

you cant do anything than hoping for a fair review and treatment.

the rival system should really be updated imho, the rival backend is way too quick on banning accounts for anyreasons which are never being disclosed to the player in detail.


cheers


coxwel

 

[Bencuri]

That's why I always wonder how Rival can still exist. They also tell me the same thing in every Rival I sign up, except for some (Vegas Regal, Vegas Sky, Casino Tradition). And they can never tell where the multiple accounts are

This is the most ridicuolous group I met recently. I wonder how they can be accredited?

 

[coxwel]

i think the main problem is the oversecured rival backend. these bans happen automatically by the system.

some operators jut accept everything the system tells them withut further investigation, others investigate for their players. as this system is such inhuman this should be norm imho.


i lost all my promotions on all rival accounts except sloto after i requested a cashout from paradise8 last week.

its sure it happened right after my cashout request, paradise8 investigated and enabled me manually again. but rival adviced not to do so! without giving solid proof or explanation?? would be nice if they contact me personally but this backend seems like a secret.

for my luck the vip manager at paradise8 is real freindly and understanding. she enabled me for promos again due to the lack of explanation from rivals backend site, she finds this unfair too.


but the great thing is as this ban affected also my accounts on vegasregal and others i know have the hassle to contact every single casino, explain and hope. woohoo ;-)

i did nothing wrong except of winning a little and cashed out.. but this seems to encourage the rival backend to flag you as kind od abusive..

pretty strange...


cheers

coxwel

 

[snoddy]

Me too.
I used to receive very good bonuses from Rival casinos until I made two cashouts.(sloto being the only exception). Suddenly all my bonuses stopped and a couple of accounts were locked. If opening a new account I never receive any free chips, thats if they dont immedietly lock the account.
I have contacted these casinos and its the usual crap about multiple accounts. Some will listen and reopen an account but dont expect any bonuses - if they do give you a bonus it may have a ridiculous wagering figure with it.
I`m also led to believe that some casinos get very upset if you cashout as soon as you meet the wagering requirement. They expect you to continue "in the interest of fairness". Do so and dont be surprised if you are bonus banned.
I think I may well have finally burnt my bridges with Sloto also. I made minimum deposit and claimed a 100% bonus. Thanks to 3 yellow rockets on Cosmic Quest 2( yes I know everyone thinks its rubbish but I like it) I managed to win a a good amount that enabled me to meet the wager. I did continue and ended up cashing in nearly a thousand dollars.( the cashout was back in my webwallet in less than 24 hours ). However they sent me an email with a 200% promotion but I did not get in the account.( still an excellent casino though. )
I recently opened an account with the latest bonne chance nv group - you know the one with the impossible bonus offer. Immedietly they locked the account so I contacted them and they said they would look into it. Usual reply I`m linked with other casinos - however (quote) " we consider ourselves to be different" Well bless them they unlocked the account and gave me a bonus of 15% with a x48 wager - happy days !!!
In my experience some casinos will help you, others will ignore you. My advice would be to be polite and never threaten them with a forum posting during any contacts. That comes later if they dont help you out - they deserve it.

 

[1366613]

About this casino i only can say that im waiting that this people aprove my docuemts. Made my cashout on oct 19.

But I can say too That SLOTO is a great casino, cashed out lot of time. The cashout not take more than 12 hours, and the best part is that i continue recived promotions and free$ from sloto.

 

[De Beuker]

i think the main problem is the oversecured rival backend. these bans happen automatically by the system.

some operators jut accept everything the system tells them withut further investigation, others investigate for their players. as this system is such inhuman this should be norm imho.


i lost all my promotions on all rival accounts except sloto after i requested a cashout from paradise8 last week.

its sure it happened right after my cashout request, paradise8 investigated and enabled me manually again. but rival adviced not to do so! without giving solid proof or explanation?? would be nice if they contact me personally but this backend seems like a secret.

for my luck the vip manager at paradise8 is real freindly and understanding. she enabled me for promos again due to the lack of explanation from rivals backend site, she finds this unfair too.


but the great thing is as this ban affected also my accounts on vegasregal and others i know have the hassle to contact every single casino, explain and hope. woohoo ;-)

i did nothing wrong except of winning a little and cashed out.. but this seems to encourage the rival backend to flag you as kind od abusive..

pretty strange...


cheers

coxwel

Coxwel, one PM to Nicholas Johnson will be enough to get your promo's back at Vegas Regal, for the other Rivals I don't know, Ruby Royal I think will also overrule the system.
But ofcourse you should have been wise and played it all back!

 

[coxwel]

@debeukler:

i already had nicolas doing this for me once in the past. funnythings is, i won from a freechip on vegas regal in the past, after cashout, surprise promos vanished. nicolas was real great and fixed that immediatly. ill send him a message soon.

its just ridiculous this happens the 2nd time for me and i always have to explain iam no abuser or anything. now i even made a deposit and won. seems rival doesnt like winning at all ;-)

nicolas and vegas regal is cool, but unfortunately not the norm.

its also stupid from rival banning me after i had my best run ever and was never more likely to deposit at rival than in this moment. if they dont want my $$...

cheers

coxwel

 

[clj7221]

Coxwel, one PM to Nicholas Johnson will be enough to get your promo's back at Vegas Regal, for the other Rivals I don't know, Ruby Royal I think will also overrule the system.
But ofcourse you should have been wise and played it all back!

I have been bonus banned at a few Rivals in the passed just as soon as I had a win. When I contacted the Rival Reps in here they were very nice and helful and removed the bonus ban. However Lion slots and Irish Luck casino never replied back. Perhaps there accounts should be made dormant since it looks like they do not reply to mails nor have they been on this site in months.

And the other Rivals I am still bonus banned at, Pantasia and Mayan Fortune, they don't have any Reps on here to get in touch with about it and Tropica casino rep is not on here either. So I guess for now I will stick to the Rivals I am not bonus banned at.

 

[vinylweatherman]

Perhaps this should be looked into under the NEWEST standard introduced for accredited casinos. This standard relates to FAIRNESS. Surely it is UNFAIR to use such an over sensitive system to discriminate in this way, yet REFUSE to explain, or even LIE about the player having "multiple accounts", which then turns out to be UNTRUE when further investigated.
ACCREDITED Rival casinos should NOT simply take this system for granted, but be prepared to investigate, and IF the system flagged reason cannot be substantiated, treat the player just as a new player would expect to be treated.
"Multiple accounts" has a narrow definition when it comes to player's abusing the system, it means a player has more than one account at an INDIVIDUAL casino.
If Rival have a DIFFERENT meaning, and are using it to flag players, this MUST be spelled out in the TERMS & CONDITIONS for the player to see, and obey.

OTHER groups have what appear to be similar policies, even accredited casinos, but the policy is SPELLED OUT. Belle Rock, for example, have rules about players having the welcome bonus at another Belle Rock casino after taking it at the first. I believe this is that 100x has to be wagered in "returning play" before another welcome bonus can be taken at another Belle Rock casino.

The problem is that Rival are acting as though all the casinos are part of one MEGA family of sister casinos, yet REFUSE to admit this, and market themselves as independent casinos. If they WERE independent, this "back end" system is actually BREAKING PRIVACY LAWS because data UNRELATED to fraud is being passed back by individual Rival casinos to the Rival central database. Rival, in this respect, are a "third party", and to pass ANY information other than that related to potential criminal behaviour is ILLEGAL unless they have PERMISSION from the player to do so. It would ONLY be LEGAL if, in fact, the individual Rival casinos WERE all part of the same company, meaning that the data was merely being circulated within a "first party" relationship.

THIS could be a route to take to challenge this unfair system, make a breach of privacy complaint against the casino believed to have passed back information that you merely deposited and WON there.
Depending on where Rival keep this central database, you could ALSO make a data disclosure request to see exactly what Rival hold in this "secret database" about you. This could then be evidence of breach of privacy laws.

Rival may well hold this data in a country with no such rights, so they would be able to avoid this.

 

[oldtrvlagt]

For the heck of it I downloaded Tropica and Tradition and before I could click a button my account was locked. Same thing...multiple accounts,blah,blah,blah. I didn't have the energy or the interest really to even bother fighting with them. They have a VERY flawed system. I'm staying with Vegas Regal (Nicholas must work 24/7 and tries the hardest of any Rival rep I've run in to to try and make people happy) and Slotocash for now.

 

[vinylweatherman]

For the heck of it I downloaded Tropica and Tradition and before I could click a button my account was locked. Same thing...multiple accounts,blah,blah,blah. I didn't have the energy or the interest really to even bother fighting with them. They have a VERY flawed system. I'm staying with Vegas Regal (Nicholas must work 24/7 and tries the hardest of any Rival rep I've run in to to try and make people happy) and Slotocash for now.

Well, let Max sort it out via PAB. You are basically being flagged by their system as a fraudulent player who opens multiple accounts at casinos. You feel it is wrong, but this wrong data keeps coming back and biting you in the ass. Wrong data should be corrected, it is only fair that if investigation proves a mistake has been made, it should be corrected.

If Rival casinos are going to be accredited, this system MUST be FAIR. Fairness means it must WORK correctly, and NOT churn out "false positives" which result in players being wrongly accused of "player fraud".

Accredited Rival casinos can also meet the standard of fairness by having a system in place that allows human investigation into these Rival flags, and agreement to overturn them where there is no evidence that the flag was correctly applied.

Rival either have very secret terms and conditions programmed into this system (UNfair), or they are muddling up different players with SIMILAR names or details, and pooling their data as though they are one single player, thus erroneously detecting these "multiple accounts".

 

[clj7221]

Well, let Max sort it out via PAB. You are basically being flagged by their system as a fraudulent player who opens multiple accounts at casinos. You feel it is wrong, but this wrong data keeps coming back and biting you in the ass. Wrong data should be corrected, it is only fair that if investigation proves a mistake has been made, it should be corrected.

If Rival casinos are going to be accredited, this system MUST be FAIR. Fairness means it must WORK correctly, and NOT churn out "false positives" which result in players being wrongly accused of "player fraud".

Accredited Rival casinos can also meet the standard of fairness by having a system in place that allows human investigation into these Rival flags, and agreement to overturn them where there is no evidence that the flag was correctly applied.

Rival either have very secret terms and conditions programmed into this system (UNfair), or they are muddling up different players with SIMILAR names or details, and pooling their data as though they are one single player, thus erroneously detecting these "multiple accounts".

I don't like being accused of having Multiple accounts when I don't. I have gotten no e-mail reply from this casino when I explained this to them. It is unfair and they should be looked in to.

 

[Refilliates Casinos]

Tropica Casino - ready to serve

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

 

[eu_lowroller]

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

Sorry, but i haven't this coupon to claim in my cashier, but instead of that i have an "incredible" bonus "Buy 25, get 75" which should be good, but not after this intelligence term "50.67x bonus playthrough (3800), The maximum you may withdraw is 225 (3x the bonus!!!)"

Or should i mention this "special" bonus: "Buy 50 get 100" which could also be good, but not with these terms "45x bonus playthrough (4500), The maximum you may withdraw is 300 (also only 3x the bonus!!!!)"

 

[CURTSONLYLOVE10]

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

thanks for the 13 free ...it lasted all of 20 mins...what i would like to ask about is the 100x playthrough....that is ridculious...how do u expect someone to get that...

if anyone make the 100xplaythrough please post here and let us know about it..

 

[Refilliates Casinos]

Tropica Wagering Requirements

Hi there,

As promised, your feedback is important. The management team has been sent your post and have promised to review the wagering requirements and Max cash-out amount on our stylish offers.

Please keep an eye on your Inbox and post here if you are not satisfied with the changes we make to these.

Also, can you please email me your Tropica Casino account and I will see why you don't have the Halloween 13 Free visible to you.

Regards,
Tropica

 

[clj7221]

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

Hi,
Thanks for the memo, but there is nothing in my account and you still have me on bonus ban.

 

[Refilliates Casinos]

Free Money

thanks for the 13 free ...it lasted all of 20 mins...what i would like to ask about is the 100x playthrough....that is ridculious...how do u expect someone to get that...

if anyone make the 100xplaythrough please post here and let us know about it..

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

 

[Refilliates Casinos]

Tropica Admin

Hi,
Thanks for the memo, but there is nothing in my account and you still have me on bonus ban.

No problem. Kindly email me your Tropica Casino account number and I will look into this for you.

If you have contacted Support, please send this correspondence along with your email.

Regards,
Tropica

 

[Refilliates Casinos]

Tropica Admin

No problem. Kindly email me your Tropica Casino account number and I will look into this for you.

If you have contacted Support, please send this correspondence along with your email.

Regards,
Tropica

Hi,

Your account has been unbanned and you have been granted all our current promotions.

Enjoy and good luck!

Tropica Admin

 

[clj7221]

Hi,

Your account has been unbanned and you have been granted all our current promotions.

Enjoy and good luck!

Tropica Admin

Thank you very much. I appreciate your help. I want to inform everyone how quickly this Rep took care of this, as soon as I sent him a private mail it was not more then 5 minutes later he fixed the situation.
Thanks again

 

[snoddy]

I did not have this freebie so I have just contacted support. To begin with she did not have a clue what I was talking about - however 5 mins later I now have the 13 AND they gave me the 10 freebie.
Now thats excellent.
Good for you tropica - keep up the good work.

Cheers
Snoddy

 

[CURTSONLYLOVE10]

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

all i can say to this is are u serious...lol...matter fact lmao

 

[Refilliates Casinos]

Tropica Admin

ha ha ha - Happy Halloween everybody!

Glad to be here chatting to all of you.

Have a good weekend!

Tropica

 

[nisosbar]

Perhaps this should be looked into under the NEWEST standard introduced for accredited casinos. This standard relates to FAIRNESS. Surely it is UNFAIR to use such an over sensitive system to discriminate in this way, yet REFUSE to explain, or even LIE about the player having "multiple accounts", which then turns out to be UNTRUE when further investigated.
ACCREDITED Rival casinos should NOT simply take this system for granted, but be prepared to investigate, and IF the system flagged reason cannot be substantiated, treat the player just as a new player would expect to be treated.
"Multiple accounts" has a narrow definition when it comes to player's abusing the system, it means a player has more than one account at an INDIVIDUAL casino.
If Rival have a DIFFERENT meaning, and are using it to flag players, this MUST be spelled out in the TERMS & CONDITIONS for the player to see, and obey.

OTHER groups have what appear to be similar policies, even accredited casinos, but the policy is SPELLED OUT. Belle Rock, for example, have rules about players having the welcome bonus at another Belle Rock casino after taking it at the first. I believe this is that 100x has to be wagered in "returning play" before another welcome bonus can be taken at another Belle Rock casino.

The problem is that Rival are acting as though all the casinos are part of one MEGA family of sister casinos, yet REFUSE to admit this, and market themselves as independent casinos. If they WERE independent, this "back end" system is actually BREAKING PRIVACY LAWS because data UNRELATED to fraud is being passed back by individual Rival casinos to the Rival central database. Rival, in this respect, are a "third party", and to pass ANY information other than that related to potential criminal behaviour is ILLEGAL unless they have PERMISSION from the player to do so. It would ONLY be LEGAL if, in fact, the individual Rival casinos WERE all part of the same company, meaning that the data was merely being circulated within a "first party" relationship.

THIS could be a route to take to challenge this unfair system, make a breach of privacy complaint against the casino believed to have passed back information that you merely deposited and WON there.
Depending on where Rival keep this central database, you could ALSO make a data disclosure request to see exactly what Rival hold in this "secret database" about you. This could then be evidence of breach of privacy laws.

Rival may well hold this data in a country with no such rights, so they would be able to avoid this.

100% agree.

There is no way it can be argued that it is fair to bonus ban players on the basis that someone got lucky on a bonus and cashed out or some of the other ridiculous reasons which have been pointed out in various other threads, and I feel it should definitely be a factor considered in accrediting casinos. JMHO.

 

[nisosbar]

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Absolutely. Free money is (or should be) always appreciated.

Obviously, players hope to cash out something from the free money, the casino does not, hehe. But that is part of the fun - feeling like, all I need is one good spin, and I can cash out for a nice free dinner or tickets to a concert or play, etc. If you don't win, but you had fun trying, you come back and make a deposit of your own.

Best regards.

 

[Refilliates Casinos]

Tropica Admin

Absolutely. Free money is (or should be) always appreciated.

Obviously, players hope to cash out something from the free money, the casino does not, hehe. But that is part of the fun - feeling like, all I need is one good spin, and I can cash out for a nice free dinner or tickets to a concert or play, etc. If you don't win, but you had fun trying, you come back and make a deposit of your own.

Best regards.

Thank you Nisosbar!

We want everyone to have a good time and to enjoy online gaming for what it really is - Entertainment. Yes, everyone wants to make money, but we see things a little differently. We believe that if you have a good experience and feel entertained, you will stay a loyal customer.

All the best,
Tropica

 

[vinylweatherman]

Hi everyone,

Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

Have a good weekend everyone!

Tropica Admin

Now would ANY operator give a flying rat's ass what a customer claimed at a COMPETITOR BUSINESS, they would be aiming to poach that player before that competitor had a chance to hook them AND reel them in.

Do Jackpot Factory care one jot whether I have claimed the welcome bonus at a Belle Rock casino? NO THEY DON'T - they want me to DEFECT from Belle Rock, over to them, and the LAST thing that is likely to achieve this is telling me I am not wanted because I happened to try out a competitor first. They would have no idea whatsoever what value I could bring as a player, as UNDER PRIVACY LAWS, and being an INDEPENDENT OPERATOR, they would NOT have access to ANY history data I might have generated at Belle Rock.
This is more or less a confession that Rival DO pass non fraud related data BETWEEN operators with their central database system, and this is a breach of privacy. The fact that a player took a particular deal at business A is NO business of business B, business A is expected to keep such data confidential between them, and the customer. Rival are a software company licencing casino software to operators, they should NOT be even HANDLING, let alone PASSING ON data that is customer specific UNLESS it relates to CRIMINAL activity, where data protection laws extend an exemption in order to "prevent or detect criminal activity".

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

Well, now I'm just being mischievous for Halloween

Darn spellchecker even tried to replace your "100X" WR to "X" WR, I'm fine with that

 

[clj7221]

Now would ANY operator give a flying rat's ass what a customer claimed at a COMPETITOR BUSINESS, they would be aiming to poach that player before that competitor had a chance to hook them AND reel them in.

Do Jackpot Factory care one jot whether I have claimed the welcome bonus at a Belle Rock casino? NO THEY DON'T - they want me to DEFECT from Belle Rock, over to them, and the LAST thing that is likely to achieve this is telling me I am not wanted because I happened to try out a competitor first. They would have no idea whatsoever what value I could bring as a player, as UNDER PRIVACY LAWS, and being an INDEPENDENT OPERATOR, they would NOT have access to ANY history data I might have generated at Belle Rock.
This is more or less a confession that Rival DO pass non fraud related data BETWEEN operators with their central database system, and this is a breach of privacy. The fact that a player took a particular deal at business A is NO business of business B, business A is expected to keep such data confidential between them, and the customer. Rival are a software company licencing casino software to operators, they should NOT be even HANDLING, let alone PASSING ON data that is customer specific UNLESS it relates to CRIMINAL activity, where data protection laws extend an exemption in order to "prevent or detect criminal activity".





Well, now I'm just being mischievous for Halloween

Darn spellchecker even tried to replace your "100X" WR to "X" WR, I'm fine with that

To Tropica Casino,
Thanks for the bonuses you gave me and I enjoyed the Halloween joke you played on making my matching bonuses so sticky you can barely cash out any amount with 2 zeros in it. So I will wait for you to correct this.If it was not Halloween I would have thought this was an April fools day joke.

 

[eu_lowroller]

If it was not Halloween I would have thought this was an April fools day joke.

My 125% slots bonus from Tropica Casino is the biggest joke ever on any rival casino!

30x (deposit+bonus) playthrough, A maximum cashout of 2 times the bonus applies.

Can any rival casino overbid this? *lol*

I'll certainly never make any deposit there!

 

[coxwel]

totally agree!!

high5 to tropica for enabling my promos within 2minutes! but i would really like to deposit with you but! as said above the maxcashout of your bonusses is like a kick in the ass after having reached the wagering, which is tough enough, you are serious about this mini max cashout? this is less than many casinos offer as nd

i guess your marketing dept was smokin the wrong herb as they set these rules..


iam sure this will change because otherwise 99% of players will pick other rivals to play.. as youre kind of alone with these max cashouts...



cheers

coxwel

 

[clj7221]

I was thrilled yesterday when He unlocked my bonus ban, then when I saw the bonuses, I was missing the bonus ban at this casino lol. I honestly thought it was a joke and mailed a very nice gentleman on this site to get his take on this and sure enough it was not a joke. I mailed the Casino Rep here about it today and his reply was, Feed back is always welcome and enjoy your bonuses. I mailed him again about these extra sticky impossible to cash out anything bonus, just in case he did not really see it in the last mail I sent him. Still waiting on his reply. We all know this Rival will not last if he does not change these bonuses. Actually just yesterday I posted on here of what Tropica would be if it was a Land based Casino. LOL
Here is the post. https://www.casinomeister.com/forums/threads/this-is-rival-if-it-was-land-based-casino.34298/

 

[Refilliates Casinos]

Tropica Admin

Morning everyone,

Hope you all had a good Halloween.

As per my post on Friday, casino management are aware of the challenges with the existing promotional set up and these will be addressed within the next few days.

When it comes to free money offers, the Max Cash-out Rule will be enforced, however the amount will be increased.

Please keep an eye on your Inbox for a newsletter from Tropica for updates.

Thank you,
Tropica

 

[DarkMage]

Hi,

Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

Thank you everyone for your positive and constructive feedback.

Regards,

Tropica

The purpose of free money is not to cash it out

Only a Rival casino would say this. Why do you guys even bother with the free chips then? Play money mode is always there...

Very puzzling...


I don't even know what to say.....

People play free chips with a 50-60x WR for a SMALL chance to win...this 100x time WR is beyond comprehension.

Are you guys afraid to pay out on Free Chips..sounds like an underfunded startup.

 

[clj7221]

His promos are beyond sticky they are so you do not have a chance to cashin anything.I mailed him about it and he said to look in your mail this week for changes in promotions. I don't think he is taking this seriously. I am not sure what he is thinking, he has tons of competition, if anyone would take the bonuses he offers they must be in a charitable mood. He is sinking his ship quickly. Bonuses like this, is like making reservations in to the Rogue section. Just my 2 cents.

 

[Refilliates Casinos]

Tropica Admin

Hi,

All our weekly promotions are not sticky. Too date, we have only sent out 1 Sticky promotion which was our Buy 25 get 75 offer last week. We realised this did not work and deactivated it. Sometimes, a sign-up bonus will be made sticky to prevent bonus abuse.

Casino management is looking at the current promotional offers and will be making changes where deemed feasible.

Please keep an eye on your inbox for this week's newsletter and offers.

Regards,
Tropica

 

[eu_lowroller]

Hi,

All our weekly promotions are not sticky. Too date, we have only sent out 1 Sticky promotion which was our Buy 25 get 75 offer last week.

That's not the truth, because i have now also this bonus in my account "125% slots bonus, 30x (deposit+bonus) playthrough, A maximum cashout of 2 times the bonus applies" so what is with this please?

i'll certainly never play there with such ridiculous terms!

 

[coxwel]

i was lucky enough to make the 100*times wagering on a halloween freeby tropica send me today. thanx

so its possible but 100times wagering is still kind of tough

anyway a good point is in the email i got for my withdrawal request it says cashouts would be completed within 2 business days not like usual on rival in 2-5 days.

will see if theyre quick


cheers

coxwel

 

[RobWin]

That's not the truth, because i have now also this bonus in my account "125% slots bonus, 30x (deposit+bonus) playthrough, A maximum cashout of 2 times the bonus applies" so what is with this please?

i'll certainly never play there with such ridiculous terms!

That has got to be the absolute most asinine Rival bonus that I have ever seen...I also got that one too! Why in the world would anyone actually think that serious players would take up this absurd bonus offer is beyond me. Get your act together over there Tropica!
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[Refilliates Casinos]

Tropica Admin

Hi everyone,

As per previous posts (since Friday), Tropica Management is looking at the current promotional set up.

The wagering for the 125% Match is one of the offers that has changed and you will see these changes this weekend.

Please can you private mail me if you have any questions regarding this. Please include your casino login.

Regards,
Tropica

 

[chuchu59]

Quite interesting thread. May I suggest the following:

"The purpose of free chips is for people to try the games in real mode and a challenge to win some free money against the odds"

As for the rather ridiculous promo I would consider taking it up if your comp conversion rate is increased 10-fold. Well, ridiculous requests vs ridiculous cashout limits.

 

[RobWin]

Hi everyone,

As per previous posts (since Friday), Tropica Management is looking at the current promotional set up.

The wagering for the 125% Match is one of the offers that has changed and you will see these changes this weekend.

Please can you private mail me if you have any questions regarding this. Please include your casino login.

Regards,
Tropica

I don't think it is the wagering that is in question as much as it is the amount that a player is allowed to cashout on this bonus...Just to be a little more clear here, 2X bonus cashout is the absurd and asinine part..
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[Refilliates Casinos]

Tropica Admin

Hi,

Tropica is a new casino. We offer free money so that you can experience our software and obviously, to have some fun.

At the end of the day, it is a business and if everyone cashed out our free money, we would be out of business.

That said, we are still learning and are happy to make changes as we go along until we find a balance that everyone can benefit from without being abused.

The 125% offer has been changed for this coming weekend and we think you will like it.

If you are interested in free cash, then why not register as affiliates and earn 35% comm on the business you bring in. Our existing affiliates are enjoying our conversion rates and are making good commission

Thanks all,
Tropica

 

[RobWin]

The 125% offer has been changed for this coming weekend and we think you will like it

Changed to allow a much larger cashout I would hope!

If you are interested in free cash, then why not register as affiliates and earn 35% comm on the business you bring in. Our existing affiliates are enjoying our conversion rates and are making good commission

I'm already one of your affiliates but with offers like these and compared to the exclusives I have at my website from other competing Rivals, I don't think my savvy players will be so fast to jump on Tropica's offerings in all due respect.
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[clj7221]

I don't argue what the multiplier is on the " Welcome" free money when I have never made a deposit at that casino before. Free money is Free money and I appreciate it especially, when they have not gotten a cent from me in the first place.

It is after numerous deposits when the casino rewards players with non deposits or weekly cash-backs, I would be concerned if the multiplier was still outrageous.

As we have stated already, and how Robwin clearly pointed out, how ridiculously unfair the amount you are limited to cash-in. We would be in bad shape if we won a nice jackpot at his Casino using the promos. It's like exchanging good money for, well for nothing.

Ok I think I have complained enough about this and the Casino Rep said that this weekend he will make changes with the promos, so I will wait to see what happens.

 

[maxd]

@Tropica Casino : thanks for being here. May I suggest that you contact Bryan, the main man here, via Link Outdated / Removed and ask him to set you up on the I-Gaming Forum Reps list. That way the membership will be able to find you and go directly to you with Tropica issues.

Regards,
Max
Casinomeister's Player Grievance Manager

 

[vinylweatherman]

Hi,

Tropica is a new casino. We offer free money so that you can experience our software and obviously, to have some fun.

At the end of the day, it is a business and if everyone cashed out our free money, we would be out of business.

That said, we are still learning and are happy to make changes as we go along until we find a balance that everyone can benefit from without being abused.

The 125% offer has been changed for this coming weekend and we think you will like it.

If you are interested in free cash, then why not register as affiliates and earn 35% comm on the business you bring in. Our existing affiliates are enjoying our conversion rates and are making good commission

Thanks all,
Tropica

There is a MORAL problem here, why would someone be an affiliate for a casino they are criticising for their poor bonus rules.

The argument is over the maximum cashout when a player DEPOSITS. With the 125% slots bonus, the PLAYER deposits $100, and gets given $125. The most they can EVER win is 2x the bonus, or $250. For SLOTS, this is terrible, as it slices off MOST of the positive variance, yet the player suffers ALL the negative variance.

FREE money, where the player does NOT deposit any of their own, is a different matter, max cashouts are fairly common, and are there because players could take advantage of the positive variance, yet suffer NONE of the negative variance simply by playing all the no deposit free chips, and NEVER making a deposit.

Once you have DEPOSITING players, max cashouts are RARE. Most RTG casinos do NOT impose a max cashout when a player DEPOSITS, whatever the bonus offered. Those that DO tend to be rogue, because they offer HUGE "too good to be true" bonuses to hook unsuspecting players, but have to use max cashout rules, and worse, to ensure they rarely have WINNING players. Virtual group tend not to pay WINNING players anyway, and offer some of the biggest headline bonuses in the industry.

Once a player has had a big win, that might have made them overall winners BUT for the max cashout limit, they will feel as though they just "got screwed", and will feel they can NEVER win at that particular casino, and if they like the software, will look for another Rival to play at.

 

[RobWin]

There is a MORAL problem here, why would someone be an affiliate for a casino they are criticising for their poor bonus rules.

I'll assume that this statement was meant toward me, if not, then I digress. But let me say this...It is one thing to be one of their affiliates but totally another to actively promote them. If they (Tropica) would like to be promoted actively at my website then they will surely have to get their bonus offers in tact and feasibly acceptable to my players which as of right now they are not, thus the reason I am not actively promoting them to my visitors.
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[vinylweatherman]

I'll assume that this statement was meant toward me, if not, then I digress. But let me say this...It is one thing to be one of their affiliates but totally another to actively promote them. If they (Tropica) would like to be promoted actively at my website then they will surely have to get their bonus offers in tact and feasibly acceptable to my players which as of right now they are not, thus the reason I am not actively promoting them to my visitors.
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Certainly not. It was directed at the REP for suggesting that if, as a PLAYER, someone was unhappy with the service, they should become an AFFILIATE, and make even MORE people unhappy. The moral issue is that you should only reccommend to others a place you believe to be offering a good standard of service. If players have a bad experience after signing up through a website, they will blame that website, as well as the casino.
Someone who is ALREADY an affiliate, has to take a DIFFERENT moral decision, such as ensuring they give correct information, so that visitors to their site can make an informed choice about playing a max withdrawal bonus, or at the many competitors who offer what is considered "industry standard" bonuses, where max cashouts ONLY apply to no-deposit offers.

Affiliates make money from players LOSING theirs, so they WILL make more money by promoting a casino where it is much harder to win because of draconian rules, than by promoting casinos where players are more likely to win. At the worst end of the spectrum, are the affiliates who promote casino groups like Virtual, because they can advertise the HUGE bonuses, yet make HUGE amounts of money because Virtual casinos do their best to avoid paying out to winning players by setting nasty traps in their rules, as well as frequent use of the "F U Clause".