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Casino Complaint Tropica Casino-Bonus banned

Discussion in 'Casino Complaints - Bonus Issues' started by clj7221, Oct 29, 2009.

    Oct 29, 2009
  1. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I registered at this New Rival Casino, Tropica and as soon as I opened the casino I didn't see the non deposit or any bonuses at all. I went in to chat help and was told I have " Multiple " accounts at Rivals. I told him this is not true and to tell me at what Rivals I have multiple accounts at because I don't. Well he couldn't find any ( of course he couldn't I don't have any multiple accounts ) but said because it is flagged saying I do, I'm not entitled to any bonuses at this casino.He told me to mail the casino. I did mail them over a week ago and never heard back from them.
     
    1 person likes this.
  2. Oct 29, 2009
  3. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    thats rival ;-)

    after you cashed out from a freeby or bonus youre bonus banned in new rivals you sign up.

    some casinos remove this ban manually if you ask for it and explain the situation.

    i have some hassles with this issue too at the moment..

    you cant do anything than hoping for a fair review and treatment.

    the rival system should really be updated imho, the rival backend is way too quick on banning accounts for anyreasons which are never being disclosed to the player in detail.


    cheers


    coxwel
     
    Last edited: Oct 29, 2009
    1 person likes this.
  4. Oct 29, 2009
  5. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    That's why I always wonder how Rival can still exist. They also tell me the same thing in every Rival I sign up, except for some (Vegas Regal, Vegas Sky, Casino Tradition). And they can never tell where the multiple accounts are :)

    This is the most ridicuolous group I met recently. I wonder how they can be accredited?
     
    1 person likes this.
  6. Oct 29, 2009
  7. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    i think the main problem is the oversecured rival backend. these bans happen automatically by the system.

    some operators jut accept everything the system tells them withut further investigation, others investigate for their players. as this system is such inhuman this should be norm imho.


    i lost all my promotions on all rival accounts except sloto after i requested a cashout from paradise8 last week.

    its sure it happened right after my cashout request, paradise8 investigated and enabled me manually again. but rival adviced not to do so! :mad::eek2: without giving solid proof or explanation?? would be nice if they contact me personally but this backend seems like a secret.

    for my luck the vip manager at paradise8 is real freindly and understanding. she enabled me for promos again due to the lack of explanation from rivals backend site, she finds this unfair too.


    but the great thing is as this ban affected also my accounts on vegasregal and others i know have the hassle to contact every single casino, explain and hope. woohoo ;-)

    i did nothing wrong except of winning a little and cashed out.. but this seems to encourage the rival backend to flag you as kind od abusive..

    pretty strange...


    cheers

    coxwel
     
  8. Oct 29, 2009
  9. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Me too.
    I used to receive very good bonuses from Rival casinos until I made two cashouts.(sloto being the only exception). Suddenly all my bonuses stopped and a couple of accounts were locked. If opening a new account I never receive any free chips, thats if they dont immedietly lock the account.
    I have contacted these casinos and its the usual crap about multiple accounts. Some will listen and reopen an account but dont expect any bonuses - if they do give you a bonus it may have a ridiculous wagering figure with it.
    I`m also led to believe that some casinos get very upset if you cashout as soon as you meet the wagering requirement. They expect you to continue "in the interest of fairness". Do so and dont be surprised if you are bonus banned.
    I think I may well have finally burnt my bridges with Sloto also. I made minimum deposit and claimed a 100% bonus. Thanks to 3 yellow rockets on Cosmic Quest 2( yes I know everyone thinks its rubbish but I like it) I managed to win a a good amount that enabled me to meet the wager. I did continue and ended up cashing in nearly a thousand dollars.( the cashout was back in my webwallet in less than 24 hours ). However they sent me an email with a 200% promotion but I did not get in the account.( still an excellent casino though. )
    I recently opened an account with the latest bonne chance nv group - you know the one with the impossible bonus offer. Immedietly they locked the account so I contacted them and they said they would look into it. Usual reply I`m linked with other casinos - however (quote) " we consider ourselves to be different" Well bless them they unlocked the account and gave me a bonus of 15% with a x48 wager - happy days !!!
    In my experience some casinos will help you, others will ignore you. My advice would be to be polite and never threaten them with a forum posting during any contacts. That comes later if they dont help you out - they deserve it.
     
  10. Oct 29, 2009
  11. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    About this casino i only can say that im waiting that this people aprove my docuemts. Made my cashout on oct 19.

    But I can say too That SLOTO is a great casino, cashed out lot of time. The cashout not take more than 12 hours, and the best part is that i continue recived promotions and free$ from sloto. :thumbsup:
     
  12. Oct 29, 2009
  13. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Coxwel, one PM to Nicholas Johnson will be enough to get your promo's back at Vegas Regal, for the other Rivals I don't know, Ruby Royal I think will also overrule the system.
    But ofcourse you should have been wise and played it all back!:rolleyes:
     
  14. Oct 29, 2009
  15. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    @debeukler:

    i already had nicolas doing this for me once in the past. funnythings is, i won from a freechip on vegas regal in the past, after cashout, surprise promos vanished. nicolas was real great and fixed that immediatly. ill send him a message soon.

    its just ridiculous this happens the 2nd time for me and i always have to explain iam no abuser or anything. now i even made a deposit and won. seems rival doesnt like winning at all ;-)

    nicolas and vegas regal is cool, but unfortunately not the norm.

    its also stupid from rival banning me after i had my best run ever and was never more likely to deposit at rival than in this moment. if they dont want my $$...:rolleyes:

    cheers

    coxwel
     
  16. Oct 29, 2009
  17. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I have been bonus banned at a few Rivals in the passed just as soon as I had a win. When I contacted the Rival Reps in here they were very nice and helful and removed the bonus ban. However Lion slots and Irish Luck casino never replied back. Perhaps there accounts should be made dormant since it looks like they do not reply to mails nor have they been on this site in months.

    And the other Rivals I am still bonus banned at, Pantasia and Mayan Fortune, they don't have any Reps on here to get in touch with about it and Tropica casino rep is not on here either. So I guess for now I will stick to the Rivals I am not bonus banned at.
     
    1 person likes this.
  18. Oct 29, 2009
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Perhaps this should be looked into under the NEWEST standard introduced for accredited casinos. This standard relates to FAIRNESS. Surely it is UNFAIR to use such an over sensitive system to discriminate in this way, yet REFUSE to explain, or even LIE about the player having "multiple accounts", which then turns out to be UNTRUE when further investigated.
    ACCREDITED Rival casinos should NOT simply take this system for granted, but be prepared to investigate, and IF the system flagged reason cannot be substantiated, treat the player just as a new player would expect to be treated.
    "Multiple accounts" has a narrow definition when it comes to player's abusing the system, it means a player has more than one account at an INDIVIDUAL casino.
    If Rival have a DIFFERENT meaning, and are using it to flag players, this MUST be spelled out in the TERMS & CONDITIONS for the player to see, and obey.

    OTHER groups have what appear to be similar policies, even accredited casinos, but the policy is SPELLED OUT. Belle Rock, for example, have rules about players having the welcome bonus at another Belle Rock casino after taking it at the first. I believe this is that 100x has to be wagered in "returning play" before another welcome bonus can be taken at another Belle Rock casino.

    The problem is that Rival are acting as though all the casinos are part of one MEGA family of sister casinos, yet REFUSE to admit this, and market themselves as independent casinos. If they WERE independent, this "back end" system is actually BREAKING PRIVACY LAWS because data UNRELATED to fraud is being passed back by individual Rival casinos to the Rival central database. Rival, in this respect, are a "third party", and to pass ANY information other than that related to potential criminal behaviour is ILLEGAL unless they have PERMISSION from the player to do so. It would ONLY be LEGAL if, in fact, the individual Rival casinos WERE all part of the same company, meaning that the data was merely being circulated within a "first party" relationship.

    THIS could be a route to take to challenge this unfair system, make a breach of privacy complaint against the casino believed to have passed back information that you merely deposited and WON there.
    Depending on where Rival keep this central database, you could ALSO make a data disclosure request to see exactly what Rival hold in this "secret database" about you. This could then be evidence of breach of privacy laws.

    Rival may well hold this data in a country with no such rights, so they would be able to avoid this.
     
    4 people like this.
  20. Oct 29, 2009
  21. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    For the heck of it I downloaded Tropica and Tradition and before I could click a button my account was locked. Same thing...multiple accounts,blah,blah,blah. I didn't have the energy or the interest really to even bother fighting with them. They have a VERY flawed system. I'm staying with Vegas Regal (Nicholas must work 24/7 and tries the hardest of any Rival rep I've run in to to try and make people happy) and Slotocash for now.:thumbsup:
     
    1 person likes this.
  22. Oct 29, 2009
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, let Max sort it out via PAB. You are basically being flagged by their system as a fraudulent player who opens multiple accounts at casinos. You feel it is wrong, but this wrong data keeps coming back and biting you in the ass. Wrong data should be corrected, it is only fair that if investigation proves a mistake has been made, it should be corrected.

    If Rival casinos are going to be accredited, this system MUST be FAIR. Fairness means it must WORK correctly, and NOT churn out "false positives" which result in players being wrongly accused of "player fraud".

    Accredited Rival casinos can also meet the standard of fairness by having a system in place that allows human investigation into these Rival flags, and agreement to overturn them where there is no evidence that the flag was correctly applied.

    Rival either have very secret terms and conditions programmed into this system (UNfair), or they are muddling up different players with SIMILAR names or details, and pooling their data as though they are one single player, thus erroneously detecting these "multiple accounts".
     
  24. Oct 29, 2009
  25. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I don't like being accused of having Multiple accounts when I don't. I have gotten no e-mail reply from this casino when I explained this to them. It is unfair and they should be looked in to.
     
    Last edited: Oct 29, 2009
    1 person likes this.
  26. Oct 30, 2009
  27. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Tropica Casino - ready to serve

    Hi everyone,

    Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

    I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

    We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

    Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free :lolup:

    As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

    Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

    Have a good weekend everyone!

    Tropica Admin
     
    Last edited: Oct 30, 2009
    4 people like this.
  28. Oct 30, 2009
  29. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Sorry, but i haven't this coupon to claim in my cashier, but instead of that i have an "incredible" bonus "Buy 25, get 75" which should be good, but not after this intelligence term "50.67x bonus playthrough (3800), The maximum you may withdraw is 225 (3x the bonus!!!)"

    Or should i mention this "special" bonus: "Buy 50 get 100" which could also be good, but not with these terms "45x bonus playthrough (4500), The maximum you may withdraw is 300 (also only 3x the bonus!!!!)"
     
    1 person likes this.
  30. Oct 30, 2009
  31. CURTSONLYLOVE10

    CURTSONLYLOVE10 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    NEW YORK
    thanks for the 13 free ...it lasted all of 20 mins...what i would like to ask about is the 100x playthrough....that is ridculious...how do u expect someone to get that...

    if anyone make the 100xplaythrough please post here and let us know about it..
     
  32. Oct 30, 2009
  33. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Tropica Wagering Requirements

    Hi there,

    As promised, your feedback is important. The management team has been sent your post and have promised to review the wagering requirements and Max cash-out amount on our stylish offers.

    Please keep an eye on your Inbox and post here if you are not satisfied with the changes we make to these.

    Also, can you please email me your Tropica Casino account and I will see why you don't have the Halloween 13 Free visible to you.

    Regards,
    Tropica
     
  34. Oct 30, 2009
  35. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Hi,
    Thanks for the memo, but there is nothing in my account and you still have me on bonus ban.
     
    1 person likes this.
  36. Oct 30, 2009
  37. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Free Money

    Hi,

    Tropica gives free money offers because we want players to experience the games and the casino. We use 100x wagering requirements on these as we don't want customers to cash it out without having a good experience.

    You mentioned that you played for 20 minutes. We see that as 20 minutes of exciting gaming entertainment at no cost to you. In doing so, we hope you enjoy it enough to put in some of your money and give us a chance to win some of ours back.

    The purpose of free money is not to cash it out. It is to enjoy online gaming and as members of this site, I am sure you appreciate this.

    Thank you everyone for your positive and constructive feedback.

    Regards,

    Tropica
     
  38. Oct 30, 2009
  39. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Tropica Admin

    No problem. Kindly email me your Tropica Casino account number and I will look into this for you.

    If you have contacted Support, please send this correspondence along with your email.

    Regards,
    Tropica
     

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