Trada Casino - Huge thumbs up

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
I am truly impressed by Conor and the team at TradaCasino. Seriously, I really am!

I had a few drinks last night and early hours of this morning tried my luck with a few slots. I had a modest/small deposit limit, but somehow I was able to deposit loads more than this limit. My own foolish mistake and I am 100% guilty of not controlling my behaviour on this after a few drinks.

I wake up earlier today and with a sore head realise what I had done and feared looking at my account. However, I sent a quick message to Conor highlighting the potential issue with deposit limits and within minutes he had contacted their tech team and they had refunded my deposits which were over my deposit limit since there was no cooling off period or suchlike with any increase.

Completely unexpected and a remarkable gesture. Seriously, I am dumbstruck and full of gratitude for them. It was my lack of responsibility which highlighted a potential issue with their system, but what a superb and prompt response from their support team.

Why are they only 9.8 out of 10?!?!?!?

Serious thumbs up to them and what a truly player orientated casino.

And yes, I was a dickhead last night. One reason I seldom drink!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Because if they were 10, Videoslots would be 11 :thumbsup:
I doubt that.
Trada are excellent, support is excellent (which is rare), reps are excellent and very active, they pay fast and you rarely see any problems with them. A few more gaming providers and they will be the best casino on here as thats the only thing letting them down at the moment in my opinion.
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
I doubt that.
Trada are excellent, support is excellent (which is rare), reps are excellent and very active, they pay fast and you rarely see any problems with them. A few more gaming providers and they will be the best casino on here as thats the only thing letting them down at the moment in my opinion.
Amen.

If they add PnG (96%), Thunderkick, Blueprint, Yggdrasil and Greentube/Novo they would see a massive influx of players.

That's the only reason they aren't above VS here at the moment.

Saying that, I've lost faith in PnG's BoD and am now a sucker for BooZ, which they have...so they've seen a little bit more of me recently especially given the RTP reduction at VS.
 

lotusch

A little mix of Dutch and Irish
PABaccred
webby
CAG
mm3
Joined
Jun 3, 2013
Location
Dún Dealgan
Did not want to open another thread but 2 thumbs up from me as today I received below e-mail:
50 quid bonus as it is my 2 year anniversary with Trada Casino.
They always seem to surprise you with VIP or other bonus chips once in a while and not many casinos do that anymore.

Thanks guys, much appreciated!!!!

 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Did not want to open another thread but 2 thumbs up from me as today I received below e-mail:
50 quid bonus as it is my 2 year anniversary with Trada Casino.
They always seem to surprise you with VIP or other bonus chips once in a while and not many casinos do that anymore.

Thanks guys, much appreciated!!!!

50 euros? Conor is far richer than he should be...by the best of luck with the wagering lotusch :p
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Did not want to open another thread but 2 thumbs up from me as today I received below e-mail:
50 quid bonus as it is my 2 year anniversary with Trada Casino.
They always seem to surprise you with VIP or other bonus chips once in a while and not many casinos do that anymore.

Thanks guys, much appreciated!!!!

Glad you like it @lotusch - I'll be sure to let Danni know her work is getting noticed :)
Goodluck with the funds :D

Conor
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 25, 2013
Location
Canada
Cannot use the search function to find a Trada Casino thread....but probably a User Error, not the swiftest on these things. Often posting in the wrong place etc... lol Anyhoo…..Just wanted to give a HUGE thumbs up to this casino. Been playing there about a month, and while there have been several bumps in the road along the way, they actually strive to make things right at all times. For the most part the CS interest, empathy caring and dedication to a resolution is VERY present with all of my interactions. This coming from someone who can get upset easily, and has a tongue as sharp as a razor....they persistently strive to make the experience customer-centric at all costs. Much as Guts had once been, VS, 32 red etc..... Not certain if the "new kid on the block" factor is at play....and this dedication to the customers will fade over time....but my spidey sense is telling me otherwise. If you haven't tried them yet.... you should. Rant over!
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Cannot use the search function to find a Trada Casino thread....but probably a User Error, not the swiftest on these things. Often posting in the wrong place etc... lol Anyhoo…..Just wanted to give a HUGE thumbs up to this casino. Been playing there about a month, and while there have been several bumps in the road along the way, they actually strive to make things right at all times. For the most part the CS interest, empathy caring and dedication to a resolution is VERY present with all of my interactions. This coming from someone who can get upset easily, and has a tongue as sharp as a razor....they persistently strive to make the experience customer-centric at all costs. Much as Guts had once been, VS, 32 red etc..... Not certain if the "new kid on the block" factor is at play....and this dedication to the customers will fade over time....but my spidey sense is telling me otherwise. If you haven't tried them yet.... you should. Rant over!
Wooo - thanks for the great feedback @bruinsdude !
We've been the new kid on the block for 5 years now and have managed to get the Casinomeister Customer Service award 3 times in a row so far ;)
If you have any feedback on things you believe we can improve on, please let me know either in this thread or via PM :)

Conor
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 25, 2013
Location
Canada
Cool. Been playing at the likes of Roxy Palace since the very early 2000s..
Old as dirt so new to me..lol its all relative. I did stumble upon you guys a couple years back but you only just got my payment method in the past year or so...so new is all relative to me. Keep up the good work!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Someone will ever tell me why.any deposit method I try there is blocked with an error message?

The cashier looks exactly the same than on GGPOKER. Same layout, exact replica and the same thing happens there. CC, ECO, paysafe ... insta error.

I can't believe I am the only fool from canada that has this problem? I am at this point since 6 months. Suppport always act like its the first time ever... and payment department too. Am I crazy? :)
 

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