Your Input Please Trada Casino! deposit bonus withdrawal limit

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Hello all

Just to let you know that trada casino apply the 200 pound withdrawal limit to all bonuses including deposit related bonuses. Doesn't matter the size of the deposit as well from what i gathered from the chat.

I remember the rep saying ages ago that this term applies to no deposit, complimentary bonuses but the live chat says all bonuses are complimentary (If i had known that) i wouldn't have played there

Here's the transcript
Harry 08:02:38 pm

Is there anything I can help you with?




asad 08:02:56 pm

i thought the 200 limit applies to no deposit complimentary bonuses, not to deposit related offers?




Harry 08:04:45 pm

It applies to all bonus unfortunately




asad 08:05:23 pm

so, if a person deposits 300 to claim complimentary spins, they are limited to 200 withdrawal?
also, shouldn't the terms be made clear regarding that?
as the email i received made no mention of that and that limit never applied before as I have made bigger withdrawals at trada using deposit related offers




Harry 08:07:32 pm

For full bonus terms and conditions please visit Old / Expired Link
It mentions all the 200 pound max withdrawal terms there




asad 08:08:19 pm

The maximum withdrawal from complimentary bonus spins is £/€/$200 or 2000 kr for players who have a depositing history at TradaCasino
again, i didn't get complimentary spins, i deposited to get them. they weren't free
it doesn't mention all, it says complimentary




Harry 08:09:09 pm

Those are considered complimentary bonuses
All bonuses are




asad 08:09:53 pm

Ok, so justg to be clear, if i was to deposit 300 and take complimentary spins, I would be restricted to 200 max withdrawal




Harry 08:10:05 pm

Youd get 30 pounds complementary bonus, whereby the max you could win from them is 200 pounds




asad 08:11:21 pm

Thanks! but i still think terms are vague n email should clearly mention this term#




Harry 08:11:43 pm

I will let management know and see if they can make it more clear, sorry about that




asad 08:11:51 pm

no worries




Harry 08:12:01 pm

Have a nice night pal :)




asad 08:12:04 pm

u 2#




Harry 08:12:08 pm

:)
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
That can’t be right. They aren’t complimentary if your depositing. A “Comp” - eapecially in gambling terms means you don’t need to spend any money to get it.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
That can’t be right. They aren’t complimentary if your depositing. A “Comp” - eapecially in gambling terms means you don’t need to spend any money to get it.

exactly what i thought but apparently everything is complimentary. Not a massive amount they took, withdrawal was 270 n they processed 200 but still annoyed at the vague term as they never applied it before
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Hi,

In the highlighted Terms & Conditions it states ''For full terms and conditions see ''
You do not have permission to view link Log in or register now.
'' Also with a link. If you click on the Bonus Terms you will see the Full Terms & Conditions of the bonuses that we offer at the casino. Id this particular bonus the terms state: ''b. Unless otherwise stipulated, complimentary bonuses have a maximum withdrawal of £/€/$200 or 2000 kr. Any excess funds over this amount will be forfeited.''
Thank you
Cassandra
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Hi,

In the highlighted Terms & Conditions it states ''For full terms and conditions see ''
You do not have permission to view link Log in or register now.
'' Also with a link. If you click on the Bonus Terms you will see the Full Terms & Conditions of the bonuses that we offer at the casino. Id this particular bonus the terms state: ''b. Unless otherwise stipulated, complimentary bonuses have a maximum withdrawal of £/€/$200 or 2000 kr. Any excess funds over this amount will be forfeited.''
Thank you
Cassandra

Its what they count as complimentary though
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
Absolutely 100% not the case -

Complimentary bonuses *only* refer to bonuses that are added to your account without a corresponding deposit. If you deposit with a code there is never a maximum cashout.

The agent in question was incorrect, and this will be rectified immediately. Sincere apologies for the misinformation and thanks for bringing it to our attention,

Rachel.
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Hey everyone!

I have looked into this for you now @asadzareef89 and it appears that the initial confusion was done by the banking team member who had processed your withdrawal.
The LiveChat agent Harry seems to have been caught up in the confusion, hence the error being re-affirmed on LiveChat.

I cannot specify on the thread the exact amount that has now been reprocessed to you, GDPR and all that, but I will be dropping you a PM with all of the details.

We have also added 25 Super Spins to your account for the error, and confusion caused.

I would also like to clear the confusion regarding maximum withdrawals.

From any no deposit bonuses, i.e. Bonuses that were not claimed directly with a deposit required, there is a maximum withdrawal of £/$/€200. This is defined as a Complimentary Bonus under our terms & conditions.
For any deposit bonus, i.e. Bonuses that are claimed directly with a deposit required, there is no maximum withdrawal.

If you, or anyone else, need any help with anything, feel free to drop me a PM.

Conor
 
Last edited:

Slottery

Meister Member
PABnoaccred
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Aug 21, 2017
Location
Malta
Why you need to have max withdrawal amount even in no deposit bonuses? You probably don't give them to all with high value bets without big wagering or minimum deposit to claim them.... There are many casinos who don't have max withdrawal for anything, even freebies
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Had an issue here as well similar story. Was told max withdrawal from complimentary bonuses (not with a deposit) was £200 but vip was £500 but then had a comp bonus that I was winning on and was told £200 max?? Seems there are vip bonuses and other bonuses that vip’s get that aren’t vip
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Had an issue here as well similar story. Was told max withdrawal from complimentary bonuses (not with a deposit) was £200 but vip was £500 but then had a comp bonus that I was winning on and was told £200 max?? Seems there are vip bonuses and other bonuses that vip’s get that aren’t vip

Hey @mac72 ,

Yes, that is correct.
Bonuses that are offered via the VIP email address to recognized VIPs have higher cashout limits.
This is on top of the weekly no wagering cashback, deposit matches etc that are also offered to VIPs via the same email address.

Sometimes other bonuses are offered too via our general email address, or via LiveChat and these do have the standard terms attached.

Conor
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
So I’m clear if your a recognised VIP some of your bonuses will have £200 max cash out and some £500 max ? Sorry I just not 100% on this yet and apologies for asking the same question twice
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
So I’m clear if your a recognised VIP some of your bonuses will have £200 max cash out and some £500 max ? Sorry I just not 100% on this yet and apologies for asking the same question twice

No worries @mac72 :)
The maximum cashout will always be specified in an email if there is one.

But yes, some VIP bonuses like super spins, mega spins etc that don't require a deposit, would have that higher max cashouts.

Feel free to drop me a PM if you're not crystal clear on it, or drop your VIP manager an email :)

Conor
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Many?

Most I know have them capped at 50/100 quid so Tradas is probably at the higher end.

At least there are some casinos who have quite good score here as well, didn't say that there are loads of them but all good ones don't have to have these kind of limits
 
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