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The VPL support...

Discussion in 'Online Casino and Poker Complaints - old section' started by ergopro, Feb 15, 2006.

    Feb 15, 2006
  1. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I'd like to raise some issues about Vegas Partner Lounge support...
    First of all, I asked them about a bonus...No Idea, whatsoever...Then I asked them to flush my account of a 650$ withdrawal as I've seen someone at forums to have their account flushed at Maple Casino. They told me -Trevor at support- that "we don't flush account around here". Well, I waited and reversed, then withdrew again and got same answer...No flush around here, isn't it a Player's right to ask those damn pennies to be taken from accounts? I'm not sour or bitter...it's my choice, but I'm gonna take my business to 32red or Jackpot Factory from now on...Where I can have my winnings processed and removed from my account when I ask them to...
    "Dear Jxxxx,

    Thank you for your support at Vegas Partner Lounge.

    Unfortunately as per terms and condition's of our casino we do not flush
    withdrawals."
    I'll take my business somewhere where they do...
    -eRgs-
     
    Last edited: Feb 15, 2006
  2. Feb 15, 2006
  3. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    AFAIK, this is Simmo's website:
    You must register/login in order to see the link.
    No flush-option at any VPL Casino
     
    1 person likes this.
  4. Feb 16, 2006
  5. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    ***

    ergopro




    I'm actually quite tempted in never going back to VPL myself. I have many reasons why I like this group, and I have just as many reasons why I don't.


    Ignoring the "flushing" on request for a moment (to which I agree is not a good thing), they have reached Belle Rock levels of futility with their own customer support team. To put it mildly, they suck.


    Now, I probably would have closed my accounts with this group some time back, but they do pay, and I seemed to have had some sporadic luck with them (which is more than I can say for most of the MG casinos I've been to). Good luck, beats out customer support (as long as they pay). :oops:


    But, I find that VPL (as was pointed out by another forum member a couple of days ago) offers a wide-range of email addresses to contact them (you can even PM them here at Casinomeister.com), yet they've been in this nasty habit of rarely responded to any direct query I need to be answered. :cool: I can't tell you the amount of emails I've sent them that have gone unanswered.


    And secondly, I think that they've done some underhanded things over the course of my playing at their casinos. For instance, withdrawals. :confused:


    I'll make a withdrawal, and after a couple of days, I'll double to check just to make sure things are in order. And they'll be oblivious to what I'm talking about. Also (twice that this has happened), they've reversed my pending withdrawals at the last moment, without notifying me, put the balance of the withdrawal back into my playing account, and added a meager bonus to it (which isn't free... comes with wagering requirements). Why do they do that? Well, they play coy and act as if they're doing you a service. I don't care for those type of actions, in the least. :mad:


    Still, I know that they are one of the better operations around. I just don't care for their excuses, and mounting errors. They may be incompetent, but I serious doubt that. :rolleyes:


    Steed

    ***
     
    1 person likes this.
  6. Feb 16, 2006
  7. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I agree...there are many good things about this group. But these days the CS seems a bit tacky and emails to banking etc. often come unanswered.
    I don't mind that I reversed a withdrawal...the question asked is, why can't they flush the account on request? As many other groups do, it probably wouldn't cause them any problems...Well, this wasn't even a complaint to start with, so I'm not making this a one later :)
     
  8. Feb 16, 2006
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is something that I need to know about as soon as it happens. VPL has a rep here, and I am in direct contact with the owners. If there are serious problems such as non-responses - this needs to be dealt with immediately.

    If none of the right people know that a problem exists - then it can go unchecked and have a snowball effect. It could be something as simple as an employee not checking an email mailbox because they are on leave, and their replacement didn't read the memo.

    Don't let problems go unchecked - especially with casinos listed here.
     
  10. Feb 16, 2006
  11. VPL

    VPL Casino Representative

    Occupation:
    Call Centre Manager
    Location:
    South Africa
    Hi Guys,

    We are currently investigating these claims of unresponsive CS. This is a very serious issue, and you can rest assured that we are not taking it lightly.

    I would appreciate if you could please send me PM's with your email address, as well as date and time of unanswered emails sent.

    Hopefully we can find the root of the problem soon.

    Thanks for your help.

    Regards
    Schalk
    Vegas Partner Lounge
     
  12. Feb 16, 2006
  13. maxlevine

    maxlevine Webmaster webmeister

    Location:
    Montreal
    It is a serious issue but not a new one. I told you of 2 issues last year in relation to unresponsive customer service. Had to go through you to get them solved. I see that there hasn't been any improvement in that department. Funny how your efficiency contrasts with VPL customer service.

    Max
     
  14. Feb 16, 2006
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I also don't play there very much anymore, same reason, lack of customer support. I do love the casinos, and like JS, my luck has always been pretty good there. My very first online cashout was with Cinema Casino. But CS has to be on the ball to keep my business. I would love to see this issue get addressed and resolved.
     
  16. Feb 16, 2006
  17. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    This is not new issue.
    Actually this is one reason, why i don't play at your group anymore.
    CS don't answer all emails or there is 2-5 day delay, if they reply.
     
  18. Feb 16, 2006
  19. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    its been about 2 years since i player there, so i'm unable to comment on what CS has been like in the meantime, but my experience was so bad that VPL is the only group i have never returned to play at, (with the exception of villento but they have just opened).

    even when you got a response from CS, CS was totally clueless bordering on the moronic at times.

    it was so bad, i didn't even bother playing out the rest of the casinos in the group despite there being bonuses there for the taking.

    then when i got to cashout, i was even more offended to be asked for ID for a paltry payout of something like 70, although it is the casinos perogative to ask for ID, but i think its telling that i have played at every other MG and have been only asked for ID on one other occasion and that was when hitting a very nice win at king neptunes.

    not to mention the fact i was playing single line deuces wild VP, so i was hardly a bonus abuser as that game makes my play -EV depsite having a bonus.

    however i doubt that this casino understand the above point in either terms of the mathematics or customer service if their frontline CS is anything to go by.
     
  20. Feb 16, 2006
  21. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    I did not experience problems with this group .This week I opened a new account with them at Arthurian casino and contacted the support several times via email and live chat.It worked fine for me not problems:thumbsup:
     
  22. Feb 16, 2006
  23. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Afaik, they are "connected" to FL (Fortune Lounge),
    not VPL (Vegas Partner Lounge)
     

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