Sports Interaction Baptism by Fire thread

[rainmaker]

Thanks for your additional reply 3mptyseat, it was a good answer.

But I don't really agree. In Europe, it is quite normal to mark a product with "made in EU". This means that the product is made "somewhere" in EU. The European Union consists of 27 countries / states. I draw a similarity to the "North America" issue.

"licensed in North America" means to me that they have a license from somewhere within North America. Will some people get confused by this ? Yes, probably. But one can not satisfy all. Some people tends to always be a bit confused. Me included probably (but not in this case of course )


This is from FCbet:

They say that they are fully licensed and regulated in North America. This is true, but actually what they mean by North America is not the United States as you might think at first plave, but a little province in Canada; Kahnawake. Still, they are regulated by Kahnawake Gaming Commission, which is one of the biggest gaming commissions for online bookmakers. They are actually the first of hundreds of bookmakers which holds a Kahnawake gaming license.

 

[vinylweatherman]

Thanks for your additional reply 3mptyseat, it was a good answer.

But I don't really agree. In Europe, it is quite normal to mark a product with "made in EU". This means that the product is made "somewhere" in EU. The European Union consists of 27 countries / states. I draw a similarity to the "North America" issue.

"licensed in North America" means to me that they have a license from somewhere within North America. Will some people get confused by this ? Yes, probably. But one can not satisfy all. Some people tends to always be a bit confused. Me included probably (but not in this case of course )


This is from FCbet:

They say that they are fully licensed and regulated in North America. This is true, but actually what they mean by North America is not the United States as you might think at first plave, but a little province in Canada; Kahnawake. Still, they are regulated by Kahnawake Gaming Commission, which is one of the biggest gaming commissions for online bookmakers. They are actually the first of hundreds of bookmakers which holds a Kahnawake gaming license.

The fact that FCBet thinks it even NEEDS a paragraph of explanation demonstrates the point that this is at best "confusing".

 

[rainmaker]

The fact that FCBet thinks it even NEEDS a paragraph of explanation demonstrates the point that this is at best "confusing".

Yes, I have never said that this is not confusing. And it would probably lead to less confusion if they had changed it.

But it is important to highlight that they do not "lie".

 

[SIACASINO]

The withdrawal and document review were both fast tracked.

Monies will be in the accounts within 24 -48hrs

Ross, surely you can make marie gets her deposit back right away and avoid all the ID nonsense? Actually I thought you had already dealt with the matter.

There is no good reason to hold her money hostage after it was SIA that created the situation in the first place.

 

[jod5413]

I have to say, Ross has an amazingly calm demeanor considering so many have questioned him and given him a hard time (yes, me too). If the rest of this casino is run by more like him, maybe it will be a keeper.

Good job, Ross.

 

[jetset]

This is just getting MORE confusing

First it was CTXM, then we have CS telling a player they are not at liberty to divulge tne name of the software, then you say it is NOT CTXM after all, and now we are back to where we started.



So, where are the certificates granted for the CTXM software to show that it has been independently evaluated for fairness?

It seems that CTXM produce "bespoke" solutions on request, so surely each bespoke product requires it's own testing, and it's own certificate.

Here is what you said earlier:-



and your support told a player:-



So, are there THREE different softwares?

1)Playtech
2)CTXM - for the US (or not, as your contradictory post implies)
3) "I'm not at liberty to say" - for the Swedes

I remain confused, and I have to agree that the manner in which Ross is answering questions is contributing to that confusion and may even be deliberately evasive.

As VWM says, the impression one is left with is this:

1)Playtech TST tested
2)CTXM - for the US (or not, as a contradictory post implies) iTech Labs tested?
3) "I'm not at liberty to say" - for the Swedes

Astonishing how something that can be answered with a straight and consistent confirmation is taking so long to achieve.

Presently we appear to have the Swedes unbanned after all, and presumably allowed to use Playtech software...for now.

And the US players get the CTXM alternative, presumably because Playtech won't allow SIA to use their stuff in the US.

Is there a third 'bespoke' software or not? Yes or no?

 

[ksech]

As I stated before, I've been confused since the rep started posting here.

My synopsis:
1) Non-US players get playtech
2) Players from Sweden can now use the playtech platform, until SIA decides they don't want to offer it to Swedes.
3)US players get the bespoke software, which isn't CTXM (and which cannot be certified)
4)They aren't lying about the Kahnawake certification (just misleading)
5) I give the rep credit for continuing to answer questions in a confusing and evasive manner.
6)They have been online for 14 years, and players should trust them because of this.

No wonder I'm so confused...

 

[3mptyseat]

Jetset. Yea. There is at least one more developer that is part of the bespoke platform. The rep confirmed that... It's betsoft. Maker of the slotfather, the heist, 3 wishes, mr. Vegas and a host of other games that feature 5oaks which pay 2x orig bet

 

[jetset]

Thanks!

This has been such an unnecessarily excruciating process to extract basic information

 

[SIACASINO]

Hi,

US players get CTXM.

This has been clarified numerous times in the thread.

Thanks

Ross

As I stated before, I've been confused since the rep started posting here.

My synopsis:
1) Non-US players get playtech
2) Players from Sweden can now use the playtech platform, until SIA decides they don't want to offer it to Swedes.
3)US players get the bespoke software, which isn't CTXM (and which cannot be certified)
4)They aren't lying about the Kahnawake certification (just misleading)
5) I give the rep credit for continuing to answer questions in a confusing and evasive manner.
6)They have been online for 14 years, and players should trust them because of this.

No wonder I'm so confused...

 

[SIACASINO]

Swedes get Playtech

This was clarified last week after some initial confusion.

Thanks

Ross

I remain confused, and I have to agree that the manner in which Ross is answering questions is contributing to that confusion and may even be deliberately evasive.

As VWM says, the impression one is left with is this:

1)Playtech TST tested
2)CTXM - for the US (or not, as a contradictory post implies) iTech Labs tested?
3) "I'm not at liberty to say" - for the Swedes

Astonishing how something that can be answered with a straight and consistent confirmation is taking so long to achieve.

Presently we appear to have the Swedes unbanned after all, and presumably allowed to use Playtech software...for now.

And the US players get the CTXM alternative, presumably because Playtech won't allow SIA to use their stuff in the US.

Is there a third 'bespoke' software or not? Yes or no?

 

[Wibbler]

Do these people ever answer emails? I got sent the verification request fairly quickly but so far, after another week, there's been no sign of a response to any of my emails and no sign of my cashout. Not impressed with them so far and I won't be playing there again.

 

[SIACASINO]

If you would like to PM your details I would be more than happy to look into this for you

Thanks

Ross

Do these people ever answer emails? I got sent the verification request fairly quickly but so far, after another week, there's been no sign of a response to any of my emails and no sign of my cashout. Not impressed with them so far and I won't be playing there again.

 

[Wibbler]

Thanks for the offer but I was paid today. Perhaps the transaction was spurred on by a suggestion that I would be contacting the regulatory body.

 

[vinylweatherman]

If you would like to PM your details I would be more than happy to look into this for you

Thanks

Ross

This wouldn't be necessary if your CS were up to the job, and took the time to answer emails.

Even if only coincidence, it is starting to look like players are ONLY getting dealt with once they have piled on the pressure, such as threatening to complain to a regulator, air the grievance on a forum, or PAB.

This impression will make players LESS patient, as they will realise that patience gets them nowhere, and the quicker they pile on pressure, the quicker they get dealt with.

We are not even talking about a new entrant to the market, but one that has operated since 1999, so should NOT be having these "teething problems" that new entrants often have, and which are often the end of their promising careers.

 

[Simmo!]

Their withdrawal time was less than 24hrs after your account / documents were verified.

Not sure if this has been mentioned but SIA have reverted to the standard Playtech cashout time of 4 days + 1.

Thank you for contacting Sports Interaction Casino.

Withdrawals which involve funds from the Casino or Poker room have a 4 day wait period before they are processed on the next business day.

It's always disappointing when you think you've found what you want only to see it evolve in the wrong direction. By contrast, I cashed out from 32Red the same day and had the cashout inside 2 hours.

 

[Casinomeister]

In June I was told this:

The withdrawal time is 1 business day provided the client is a registered SIA member.

So hopefully this is still the case. Perhaps the rep can step in and give us some insight

 

[chuchu59]

Swedes get Playtech

This was clarified last week after some initial confusion.

Thanks

Ross

I am in the minority but what do Hong Kong players get? No Playtech I am certain though.

 

[Simmo!]

By way of an update, I was contacted by the SIA rep on here who said he would look into it as 24 hrs should be the maximum withdrawal processing time. I received my winnings and he informed me it was down to an automated admin error which should now have been rectified.

Cheers,

Simmo!

 

[SIACASINO]

Hi,

We are partnered with multiple providers so you will get our CTXM platform if you are playing from Hong Kong.

Thanks
Ross

I am in the minority but what do Hong Kong players get? No Playtech I am certain though.

 

[shrty240]

In the T&Cs it says it doesn't accept applications from the USA and France. Not sure if this is helpful.

"Sports Interaction does not accept membership applications from persons residing or located in France or the USA."

 

[sparkles]

I just noticed this site

on CMs accredited list, and anything he has there Im willing to give a try.

I downloaded, signed up, clicked cashier, and it just kept on loading, wierd
but I thought a fairly basic issue. Went to live help, she asked me a couple of
security questions etc, was away for a little while, and said that someone
had been aware of the issue and would contact me shortly to fix it. All good
thanked her very much for her help and left.

Decided to have another try at loading it up, and upon sign in my account
is now locked. Ive never had this happen anywhere before, and to be honest
it puts me off, I have several casinos I can play at without any issue
what so ever, and call me stubborn but if im going to hit an obstacle before
I start, then I just dont bother.

Ive emailed them to close the account, and now I will go off on my merry
way and play at one of my normal hassle free sites.