Sports Interaction Baptism by Fire thread

Casinomeister

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Sports Interaction has been listed as an Accredited Casino for years
I can find the T&Cs for the sportsbook section ( Link Removed (invalid URL))
but not for the casino section...Maybe I'm not looking in the right spot?
 
I can find the T&Cs for the sportsbook section ( Link Removed (invalid URL))
but not for the casino section...Maybe I'm not looking in the right spot?
You're looking in the right spot. SIA is aware of this since I brought this up earlier. Their response:
Terms and Conditions – We have a main set of T&C’s that can be found here: Link Removed (invalid URL) (to find it on our site – from the home page its under “help” > “Terms & Conditions”) that are the T&C’s that a player agrees to when opening an account. Since our prime focus has historically been the sportsbook we have the link under that section (as our homepage defaults to the sportsbook). For the casino we do have separate Terms and Conditions that one must agree to when downloading the Casino software (the T&C will depend on where they reside – US vs non-versus) as that’s where we’ve identified them as becoming a player specific to the casino.
So it looks like they should be linked throughout.
 
You're looking in the right spot. SIA is aware of this since I brought this up earlier. Their response:

So it looks like they should be linked throughout.


This is far from ideal, since players only get the ONE chance to read them, and CANNOT read them BEFORE they download the software.
Further, they cannot REVIEW them from time to time, and thus will miss any changes.

They should be duplicated on the casino portion of the website, with clear links to terms that apply to specific countries, for example:-

"if you are a US player, click here for terms"
"if you are a NON US player, click here for terms"


Players that can be arsed to read the terms like to be able to FIND them BEFORE they start taking actions such as registering and downloading software. Further, such players will interpret the ABSENCE of terms and conditions as a clear "spot the rogue" indicator, and will NOT progress as far as downloading the software, and so will never see that there ARE proper terms and conditions.
 
So I am assuming, you need to download the casino to view the specific T&Cs for the casino? :confused: I'm lazy so I am probably one of the few who would rather view the T&Cs before going to the trouble of downloading, only to find out I'm not eligible to play...
 
Hi,

I am the Sports Interaction Casino rep on the forums.

I know this is an old thread but I would like to clarify the questions here.

1. Playtech accepts players from the Netherlands

2. Sports Interaction offers players different products based on their location.

US based players use our CTXM platform


All other locations are served by Playtech (with some exceptions)


I hope this is helpful in resolving this issue.

Thanks

Ross
 
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Is there a way for the sportsbook to add a link to the T&Cs for the casino without having to download? And since this a playtech (which US players haven't been able to play at before), am I understanding correctly that they are running a "clone" type casino similar to what MG did?

*sorry, I'm a little dense today:rolleyes:*

Also, is the sportsbook working on the premise like Intertops green used to do, where you deposit into the sportsbook and then cash in chips to the casino?
 
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SIA - US Players

US based players use our CTXM platform

Is there a way for the sportsbook to add a link to the T&Cs for the casino without having to download? And since this a playtech (which US players haven't been able to play at before), am I understanding correctly that they are running a "clone" type casino similar to what MG did?

*sorry, I'm a little dense today:rolleyes:*

Also, is the sportsbook working on the premise like Intertops green used to do, where you deposit into the sportsbook and then cash in chips to the casino?
 
Hi,

I am the Sports Interaction Casino rep on the forums.

I know this is an old thread but I would like to clarify the questions here.

1. Playtech accepts players from the Netherlands

2. Sports Interaction offers players different products based on their location.

US based players use our CTXM platform


All other locations are served by Playtech (with some exceptions)


I hope this is helpful in resolving this issue.

Thanks

Ross

In this case, why was the OP told otherwise.

Given that each product has specific country exclusions, it is hardly good enough that players have to download and install the casino, and only THEN get to find out that they are in an excluded country, thus wasting their time, which will piss them off, and give them a negative view of the operator.


A further problem is the innacuracy of location dependent content delivery. When it goes wrong, a player will be served the wrong content, and end up installing a casino that was NOT intended for his country. He will either spot this from the terms (assuming they are accurate), or find out when he can't complete the registration. This would again be a negative PR hit, because the player would have wasted their time, and THEN been rejected, and with no obvious cause. This will lead them to suspect that you have accused them of something, or are acting on information passed from another operator, or a processor, that they are matched to a "blacklist", which causes their account to be blocked.

The OP seems to have found out the hard way, and asked support why he was unable to play. He was told something that indicates that players from the Netherlands are NOT allowed on the product he downloaded, which may or may not be Playtech. It does not look good that you dismiss this concern, fail to address the point that THIS particular Netherlands player was told his country was NOT welcome due to "conflict of interest" (which is a load of BS anyway), and just say "Playtech accept players from the Netherlands.

The "conflict of interest" argument is BS because it is ONLY for those FEW people who actually work for the casino, it's developers, or in it's support centres, that there even IS a conflict of interest. No need to bar an ENTIRE COUNTRY just because a few hundred, if that, happen to work for you. Those that DO work for you would have a term in their contract of employment to cover any possible conflict of interest, and THIS is how to deal with this.

Land casinos have a similar rule, and don't allow employees to play at the casino, but they don't ban the entire CITY from which their employees are drawn.

What is REALLY going on here has NOTHING to do with a "conflict of interest", but more to do with "playing safe", hoping that the Government of a particular country will "turn a blind eye" to their anciliary operations based there if they are not actually offering gambling to players from there.

It's the same online, Casino Rewards are run from Australia, and although Australian players can freely access and play many casinos, this does NOT include Casino Rewards, as if Australian players were caught playing there, the CR offices would attract raids from the authorities. Given that CR are preying on almost everybody BUT Australians, they are left alone by the authorities there.

For some reason, operators seem ashamed to admit this, and often trot out a pack of lies as to WHY these policies are in place. Some believe them, but others see them for the BS cover-up they are.

We had the same oddity with Rival suddenly banning Canada, and Neteller similarly getting rid of Canadian customers. Rival seemed unusual because although they took fright from offering services to Canada, they are more than happy to run the gauntlet of UIGEA, and offer services to the US, where it REALLY IS ILLEGAL to transmit money.

This oddity made sense when it was revealed that the four OWNERS of Rival were Canadian citizens, and they PANICKED when their identities were discovered, and started appearing on the internet. Rather than flee Canada, they chose to ditch all Canadian players so that Canadian authorities would not take much of an interest, even if they found out who they were, and where they were. Neteller left Canada not because of US action, but because they had support offices there, and getting rid of Canadian customers ensured the Canadian authorities would not waste their time going after them for "aiding and abetting" online gambling, which in Canada is ill defined as to it's legality - which has been subject to debate among lawmakers.

Go Wild don't accept players from Serbia, where one of their offices is - but this did NOT stop the authorities from raiding them.

I conclude that Sports Interaction have staff in the Netherlands, and any action against their interests there would disrupt services, therefore they don't accept players from the Netherlands. Playtech themselves have NO offices in the Netherlands, so other Playtech casinos DO accept players from the Netherlands, even though there are attempts to make it ILLEGAL there.

It's not so much operators obeying the law, it is obeying the law in jurisdictions that can "get at them" for not doing so.
 
Basically US players get geo-redirected to the CTXM casino (CTXM is a software provider and their games are also licenced by Bodog and Unleashed) while (nearly!) everyone else gets the Playtech.

Oddly enough I signed up to test SI about 3 weeks ago and it's been good so far, especially considering how many Playtechs screw you around on reverse times and cashouts. Took a little while to get docs ID'ed but to be fair they asked for them well before I cashed out so by the time I got to that I was done.

A couple of minor niggles, like the cashier pages sometimes get screwed up in the casino (logs you out then shows you the sports homepage for some reason and you can't get out the loop) but the experience otherwise has been very good. Like Tote, no reverse pending time (yay!) and next day payments (arrives in Neteller around 10pm GMT) plus it has all the slot games (except King Kong at the mo).

Deposit options are limited (Neteller and Moneybookers and a couple of others) but gets a big thumbs up from me mainly 'cos of no reverse, fast-ish payments and the whole range of slots. :thumbsup:
 
But are players from The Netherlands allowed to play the Playtechcasino or not?:confused:
Other reputable playtechs like Bet365 and Totesport do not allow players from my country, only Centrebet does, and the dont have the Marvell games,:( and I dont like that CTXM software at all.
I want Iron Man, Fantastic Four, Hulk!!:D
 
So my next stupid question is...
Is the CTXM platform a watered down version of the regular playtech platform for US players? (A "clone" like MG did to US players?):confused:
 
I am more confused after reading this entire thread than before reading it.

Poor Ksech is trying to get answers and every body is talking around her questions.

My take on this is that Playtech is the casino for everyone but USA. They get a clone of RTG like Bodog has?

And is the CTXM platform in addition to or part of the cloned RTG?

And you are saying you have to download to find out the terms and conditions?

Come on, help the ladies out, Guys! :)
 
So my next stupid question is...
Is the CTXM platform a watered down version of the regular playtech platform for US players? (A "clone" like MG did to US players?):confused:

No. It's a totally different provider, different games, different everything :)


My take on this is that Playtech is the casino for everyone but USA. They get a clone of RTG like Bodog has?

Not quite...read on...


And is the CTXM platform in addition to or part of the cloned RTG?

It's nothing to do with RTG at all. Bodog bought a copy of the old RTG software sourcecode, engineered it for their own needs and licenced in CTXM games to go in with the RTG ones.

The SI casino for USA players ONLY has CTXM games because it's a CTXM product - nothing to do with RTG at all.
 
Yes both very good. Circus is run by Genting. Let me know if they do - would be useful info to know :)

Both take players from my country!:D
Finally I can play Playtech Marvell again!

And Kim, no, CTXM has nothing to do with RTG or Playtech, they have their own games, which I found to be rather boring to be honest.
But each to his own I guess, other people might like them.
 
So, yep I'm really really dense...The Playtech version is for everyone BUT players from the US. US players get some alienlife form platform to play on. To find out if you are eligible to play at the casino you must download it first to be able to read the T&Cs and then may find out after all that you can't play. BUT, you get one shot to read the T&Cs, and that's when you go to click the little "I agree to these terms and conditions" box.
Did I understand all of this correctly? Geesh, I'm starting to feel invisible.

And if someone could please explain in layman terms what exactly CTXM platform is, I'd greatly appreciate it :D
 
So, yep I'm really really dense...The Playtech version is for everyone BUT players from the US. US players get some alienlife form platform to play on. To find out if you are eligible to play at the casino you must download it first to be able to read the T&Cs and then may find out after all that you can't play. BUT, you get one shot to read the T&Cs, and that's when you go to click the little "I agree to these terms and conditions" box.
Did I understand all of this correctly? Geesh, I'm starting to feel invisible.

And if someone could please explain in layman terms what exactly CTXM platform is, I'd greatly appreciate it :D

WHY is this acceptable.

In the guides, Bryan always tells us to "read the terms before you play", yet this casino does not ALLOW you access to these terms UNTIL you at least begin the process of registering an account.

Lastly, stop SKIRTING the issue that started this thread:-

I found out that Sports Interaction (Playtech) does not accept players from the Netherlands. When I asked live support about this, they replied:

The main reason we decline account applications from specific countries is because we may have software developers and/or affiliate companies with offices and call centers in that country. It would be considered a conflict of interest for us to accept account applications from individuals residing in these areas as per an agreement made with said affiliated companies.


Yet the ONLY thing the rep had to say on this was:-

Playtech accepts players from the Netherlands

So, what is there to hide that has the rep dodging the question, and clearly giving the complete OPPOSITE impression to that given by CS to a player from the Netherlands who downloads the casino and tries to register an account.

Are ALL Netherlands player just wasting their time having to download and install the software, only to have their registration aborted by some error message at the last minute, and having to ask support for an explanation.

What other "specific countries" are also going to be wasting their time?

What about a US player that is WRONGLY served up the Playtech casino, instead of the CTXM one, and has no CHOICE in the matter because the website has WRONGLY determined their location. This is likely where players are close to the border with Canada, or even Mexico.

There is another thread that suggests that ALL AOL users are located by IP address to the US, so ALL users of AOL are likely to be served up the CTXM platform, rather than the Playtech one. They may NOT realise this is WRONG, because this is a new casino, so there is no reason to expect a particular brand of software.
 
@VWM, I'm going to make the assumption that since the OP is from 2009 and Bryan merged this thread with his Baptism of Fire thread that maybe circumstances have changed? Maybe players from the Netherlands are now eligible to play...:confused:
 
@VWM, I'm going to make the assumption that since the OP is from 2009 and Bryan merged this thread with his Baptism of Fire thread that maybe circumstances have changed? Maybe players from the Netherlands are now eligible to play...:confused:

Possible, maybe the rep didn't spot this, and quoted the current position.

If the casino has been around THIS long though, what's with the "amateurish" setup where you can't read the terms until you download the casino. Only rogues and SIA do this, why would they want to give off negative signals to prospective players?
 

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