Hi,
I am the Sports Interaction Casino rep on the forums.
I know this is an old thread but I would like to clarify the questions here.
1. Playtech accepts players from the Netherlands
2. Sports Interaction offers players different products based on their location.
US based players use our CTXM platform
All other locations are served by Playtech (with some exceptions)
I hope this is helpful in resolving this issue.
Thanks
Ross
In this case, why was the OP told otherwise.
Given that each product has specific country exclusions, it is hardly good enough that players have to download and install the casino, and only THEN get to find out that they are in an excluded country, thus wasting their time, which will piss them off, and give them a negative view of the operator.
A further problem is the innacuracy of location dependent content delivery. When it goes wrong, a player will be served the wrong content, and end up installing a casino that was NOT intended for his country. He will either spot this from the terms (assuming they are accurate), or find out when he can't complete the registration. This would again be a negative PR hit, because the player would have wasted their time, and THEN been rejected, and with no obvious cause. This will lead them to suspect that you have accused them of something, or are acting on information passed from another operator, or a processor, that they are matched to a "blacklist", which causes their account to be blocked.
The OP seems to have found out the hard way, and asked support why he was unable to play. He was told something that indicates that players from the Netherlands are NOT allowed on the product he downloaded, which may or may not be Playtech. It does not look good that you dismiss this concern, fail to address the point that THIS particular Netherlands player was told his country was NOT welcome due to "conflict of interest" (which is a load of BS anyway), and just say "Playtech accept players from the Netherlands.
The "conflict of interest" argument is BS because it is ONLY for those FEW people who actually work for the casino, it's developers, or in it's support centres, that there even IS a conflict of interest. No need to bar an ENTIRE COUNTRY just because a few hundred, if that, happen to work for you. Those that DO work for you would have a term in their contract of employment to cover any possible conflict of interest, and THIS is how to deal with this.
Land casinos have a similar rule, and don't allow employees to play at the casino, but they don't ban the entire CITY from which their employees are drawn.
What is REALLY going on here has NOTHING to do with a "conflict of interest", but more to do with "playing safe", hoping that the Government of a particular country will "turn a blind eye" to their anciliary operations based there if they are not actually offering gambling to players from there.
It's the same online, Casino Rewards are run from Australia, and although Australian players can freely access and play many casinos, this does NOT include Casino Rewards, as if Australian players were caught playing there, the CR offices would attract raids from the authorities. Given that CR are preying on almost everybody BUT Australians, they are left alone by the authorities there.
For some reason, operators seem ashamed to admit this, and often trot out a pack of lies as to WHY these policies are in place. Some believe them, but others see them for the BS cover-up they are.
We had the same oddity with Rival suddenly banning Canada, and Neteller similarly getting rid of Canadian customers. Rival seemed unusual because although they took fright from offering services to Canada, they are more than happy to run the gauntlet of UIGEA, and offer services to the US, where it REALLY IS ILLEGAL to transmit money.
This oddity made sense when it was revealed that the four OWNERS of Rival were Canadian citizens, and they PANICKED when their identities were discovered, and started appearing on the internet. Rather than flee Canada, they chose to ditch all Canadian players so that Canadian authorities would not take much of an interest, even if they found out who they were, and where they were. Neteller left Canada not because of US action, but because they had support offices there, and getting rid of Canadian customers ensured the Canadian authorities would not waste their time going after them for "aiding and abetting" online gambling, which in Canada is ill defined as to it's legality - which has been subject to debate among lawmakers.
Go Wild don't accept players from Serbia, where one of their offices is - but this did NOT stop the authorities from raiding them.
I conclude that Sports Interaction have staff in the Netherlands, and any action against their interests there would disrupt services, therefore they don't accept players from the Netherlands. Playtech themselves have NO offices in the Netherlands, so other Playtech casinos DO accept players from the Netherlands, even though there are attempts to make it ILLEGAL there.
It's not so much operators obeying the law, it is obeying the law in jurisdictions that can "get at them" for not doing so.