Sports Interaction Baptism by Fire thread

[SIACASINO]

Hi,

Just to clarify something re the TST certs. TST are used for our Playtech Casino , The link will be seen by all players outside the US.

I confirmed the issue of CTXM \ bespoke a couple of times in this thread.

Thanks

Ross

TST are used for our Playtech Casino

I thought you already KNEW this, after all, this is what you told the player after some lengthy investigation.

I am not sure how any TST certificate can have credibility if there is no means to link it specifically to the software it has been granted for. Surely, for TST to issue a certificate, the software being tested has to have a name, which is put on the certificate. Without a name, an unscrupulous operator could hijack a TST certificate granted to a different software, and claim it covers their own "unnamed" software.

Bryan has already made it clear that the USA facing "Level 11" software used by some Microgaming casinos is NOT covered by their accreditation here, and even if Sports Interaction is granted this status, it would NOT apply (I believe) to the "bespoke software" provided to US players.

If the US facing software is unattractive, players will not stick around for long, and this would apply even MORE to players from countries where they CAN play Playtech with other operators, and have the choice between the other brands that US players have been deprived of.

 

[vinylweatherman]

Hi,

Just to confirm - its Playtech and CTXM

Thanks

Ross

This is just getting MORE confusing

First it was CTXM, then we have CS telling a player they are not at liberty to divulge tne name of the software, then you say it is NOT CTXM after all, and now we are back to where we started.

Hi,

Just to clarify something re the TST certs. TST are used for our Playtech Casino , The link will be seen by all players outside the US.

I confirmed the issue of CTXM \ bespoke a couple of times in this thread.

Thanks

Ross

TST are used for our Playtech Casino

So, where are the certificates granted for the CTXM software to show that it has been independently evaluated for fairness?

It seems that CTXM produce "bespoke" solutions on request, so surely each bespoke product requires it's own testing, and it's own certificate.

Here is what you said earlier:-

Hi,

We use a bespoke platform for US players - not CTXM.

I corrected this at the beginning of the thread.

Thanks

Ross

and your support told a player:-

...................
Jonathan: It looks like the casino service we offered you for download is not available for Swedish customers. We are going to give you a different software to use.
Jonathan: I'm sorry it took me so long to figure that out, Marie!
Jonathan: However, at this point, what we'll want to do is erase the casino/poker software.

you: ehh , still playtech?

Jonathan: Then, we'll give you new software to download.
you: Ok
Jonathan: I can't specify the provider, but we'll give you a different software.
Jonathan: One moment, please.

you: Ok, this is a bit weird for me. i was in the mood for playtech, I love the games and if u are going to give me something else that is just not intresting..
you: I appreciate your help though =)

Jonathan: Unfortunately, Playtech doesn't offer service to Sweden anymore.
you: are u serious? i played earlier today
Jonathan: We've reset you to a different provider, and you're welcome to uninstall Playtech and download that, if you want.

you: a different casino, but still playtech
you: what is the provider?

Jonathan: Unfortunately, I'm not at liberty to say. I'm sorry.

you: so you are not allowed to tell me what software I will play at?

Jonathan: Unfortunately not, since the provider is integrated into Sports Interaction.

So, are there THREE different softwares?

1)Playtech
2)CTXM - for the US (or not, as your contradictory post implies)
3) "I'm not at liberty to say" - for the Swedes

 

[SIACASINO]

Certificiates for the players software will appear on the bottom left of all pages.

If you are viewing the pages from the US you will see Itech Labs Cert

If you are viewing from anywhere else in the world you will see TST *Playtech*

Hope this helps

Thanks

Ross

 

[rainmaker]

The rep did tell us in the beginning of the thread that it was Playtech and CTXM platform. I have not seen him change this later in the thread. (Bespoke CTXM)

"North America". I don't see the problem as Canada is a part of North America.

T&C was added on request, great.

I think there has been some unnecessary complaining in this thread. Don't cut off peoples head

 

[vinylweatherman]

The rep did tell us in the beginning of the thread that it was Playtech and CTXM platform. I have not seen him change this later in the thread. (Bespoke CTXM)

"North America". I don't see the problem as Canada is a part of North America.

T&C was added on request, great.

I think there has been some unnecessary complaining in this thread. Don't cut off peoples head

There's another thread, and that is where I got the quote where he quite clearly states that it is NOT CTXM, but a "bespoke" software offered to the US. This thread also contains the full chat transcript from which I quoted the excerpt where a swedish player was told that Playtech had banned Swedes from using Playtech software, and where the CS said they were barred from telling players what software was being used as an alternative to Playtech.

The rep has directly contradicted himself in two different threads on the issue of the US facing software, and also seems to be dodging some questions, but answering others. It does not give a good impression where an operator engages in such excessive levels of secrecy about issues that any player doing their "due dilligence" ought to be finding out about.

Using "North America" to mean the continental landmass is NOT what the average "man in the street" would understand by the term, who would equate this with the COUNTRY of North America (USA). There are many casinos with a Kahnawake license, but NONE that refer to this as being "Licensed in North America". The norm is to put "Licensed by the Kahnawake gaming commission".

The validity of their license is not in question, but they are doing themselves no favours in the design of their website, because it sets off "false positives" on the Rogue Radar, and this will lose them potential players.

 

[rainmaker]

There's another thread, and that is where I got the quote where he quite clearly states that it is NOT CTXM, but a "bespoke" software offered to the US. This thread also contains the full chat transcript from which I quoted the excerpt where a swedish player was told that Playtech had banned Swedes from using Playtech software, and where the CS said they were barred from telling players what software was being used as an alternative to Playtech.

The rep has directly contradicted himself in two different threads on the issue of the US facing software, and also seems to be dodging some questions, but answering others. It does not give a good impression where an operator engages in such excessive levels of secrecy about issues that any player doing their "due dilligence" ought to be finding out about.

Using "North America" to mean the continental landmass is NOT what the average "man in the street" would understand by the term, who would equate this with the COUNTRY of North America (USA). There are many casinos with a Kahnawake license, but NONE that refer to this as being "Licensed in North America". The norm is to put "Licensed by the Kahnawake gaming commission".

The validity of their license is not in question, but they are doing themselves no favours in the design of their website, because it sets off "false positives" on the Rogue Radar, and this will lose them potential players.

Yes, I did see your quote and I also read it in the original post. But I only saw it as an honest mistake, and I assumed he only mixed up the bespoke/CTXM concept for a moment . We can all be a bit confused sometimes.

Yes, I agree with the confusing CS answers. That was bad.

Yes, most casinos would use "licensed by the Kahnawake gaming commission" or something. But I don`t se anything wrong with using "North America". I would never use "North America" as a term for USA. This is a no-case in my opinion.

I have not experienced this rep as a person who is "dodging some questions". But I would have understand it if he did.

Bryan has pointed out that this is a rep-friendly thread "to establish a dialogue between the members and the casino rep". To point out and create long sections about every little thing will in my opinion not contribute to a good dialogue.

Anyway, you do have some valid points in this thread (as usual ) that should have been clarified better, but I don`t think it is necessary to crucify representatives in a rep friendly thread.

 

[jod5413]

Round and round and round we go...........

First, I finally found and managed to delete this software. Whether it was my fault or theirs, it should never have had the opportunity to get hidden. I do not think it is my computer, since I have never "lost" a casino before, but..........Most software programs have no problem with creating their own separate files so it is easy to find and uninstall. Not here, there and everywhere.

As far as the rest of this casino.....

WVM has relentlessly tried to get to the bottom of things and is not being helped much by the rep, IMO. Too many disingenuous replies are being posted. It seems to be one convoluted mess, one wonders how this casino ever got this far.

One more point, and this is for most, if not all casinos, not just this one. I do not understand why we let casinos make up so many rules you need to be Einstein to interpret them. Why is it necessary to go to different places to get all the rules read. Bonus rules here, regular rules elsewhere. Or, that the casino even knows how to interpret their own rules. They just invoke the old "at our whim" defense when they seem to "not like" how a player is playing? Does any one else see this as absolutely shortsighted for a business that needs consumers to survive?

I may be in the USA, but.....I do not "need" to play at this much of a questionable place as SIA casino.

 

[Marie2473]

I still wanna know why they tell me that playtech is no longer serving swedish costumers, when I have no problem playing at other casinos that use playtech AND are accredited here?

I also wanna know how u can take 5 days to approve documents and then another 24-48 hours to process the withdrawl when I just want my deposit refunded...! (still waiting)

 

[vinylweatherman]

I still wanna know why they tell me that playtech is no longer serving swedish costumers, when I have no problem playing at other casinos that use playtech AND are accredited here?

I also wanna know how u can take 5 days to approve documents and then another 24-48 hours to process the withdrawl when I just want my deposit refunded...! (still waiting)

This is the kind of thing that worries me. THEY have decided not to offer Playtech to Swedish customers, but have decided to blame PLAYTECH for what is their OWN policy decision.

I am surprised that the casino has to ask Playtech, since this should all have been made clear in the contract they signed with Playtech in the first place.

Many of the oddities seem to be careless mistakes, but in this industry, it is enough merely to APPEAR to be "shifty" or "evasive" on mundane matters, even if there is no intent to deceive.

The matter of describing a Kahnawake license as a "North American" license is a matter of opinion, but there is no need to make it a "matter of opinion" by being so vague, when it can be defined PRECISELY by describing it as a "Kahnawake" license, which most players with experience understand clearly.

When you have to "dig around" for basic information it gives the impression that it was hidden by intent, but was at least "on the website" so that they can deny they have "hidden" anything.

Although the matter of CTXM or not may be an honest mistake, the highly evasive answers given by their CS to a Swedish player on the matter makes it look like they are intentionally confusing the issue in order to "hide" something.

In terms of business success, this is a BAD idea, and there is no reason for a legitimate business to cripple it's own chances of success in this way when the information seemingly being "hidden" is all above board.

I am surprised too that an operation running since 1999 have such a poor grasp of some of the basics, such as having the terms made easily available to prospective players.

 

[rainmaker]

As you have pointed out before VWM, there is a link to their Kanhawake Gaming Commission certificate on the main page.

Under "about" it is stated :

"Sports Interaction is overseen and regulated by the Kanhawake Gaming Commission, guaranteeing a gold standard in online gaming"

The Kanhawake Gaming Comission are also referred to in several other places on their site.

Nobody is trying to hide anything

 

[SIACASINO]

Update : Playtech accept players from Sweden and so do SIA.

Marie - as discussed in pm I am looking into this for you

I still wanna know why they tell me that playtech is no longer serving swedish costumers, when I have no problem playing at other casinos that use playtech AND are accredited here?

I also wanna know how u can take 5 days to approve documents and then another 24-48 hours to process the withdrawl when I just want my deposit refunded...! (still waiting)

 

[SIACASINO]

Playtech and Sports Interaction accept players from Sweden.

As you guys are aware this industry is ever changing so I needed to be 100% before I clarify any postion in terms of allowed countries etc.

Thanks for the patience.

Ross

This is the kind of thing that worries me. THEY have decided not to offer Playtech to Swedish customers, but have decided to blame PLAYTECH for what is their OWN policy decision.

I am surprised that the casino has to ask Playtech, since this should all have been made clear in the contract they signed with Playtech in the first place.

Many of the oddities seem to be careless mistakes, but in this industry, it is enough merely to APPEAR to be "shifty" or "evasive" on mundane matters, even if there is no intent to deceive.

The matter of describing a Kahnawake license as a "North American" license is a matter of opinion, but there is no need to make it a "matter of opinion" by being so vague, when it can be defined PRECISELY by describing it as a "Kahnawake" license, which most players with experience understand clearly.

When you have to "dig around" for basic information it gives the impression that it was hidden by intent, but was at least "on the website" so that they can deny they have "hidden" anything.

Although the matter of CTXM or not may be an honest mistake, the highly evasive answers given by their CS to a Swedish player on the matter makes it look like they are intentionally confusing the issue in order to "hide" something.

In terms of business success, this is a BAD idea, and there is no reason for a legitimate business to cripple it's own chances of success in this way when the information seemingly being "hidden" is all above board.

I am surprised too that an operation running since 1999 have such a poor grasp of some of the basics, such as having the terms made easily available to prospective players.

 

[3mptyseat]

Yes, most casinos would use "licensed by the Kahnawake gaming commission" or something. But I don`t se anything wrong with using "North America". I would never use "North America" as a term for USA. This is a no-case in my opinion.

Ok, here is whats wrong with saying "Fully Licenced in North America"; A)Its not true. B)While its about the best license available in North America, its about as valid as monopoly get-out-of-jail-free card; its great for pretend, but worthless in the real world. And that is misleading. In the most populous country in North America, and in the largest gambling market in the world, let alone, NA, its not licensed at all...let alone "fully".

Maybe its an attempt to get a foot in the door, with a client base that is not comfortable gaming because of the legality of such actions in their jurisdiction... Maybe its something more innocent, and quite possibly, something more sinister. Possibly even delusional... Point is; its dishonest.

 

[3mptyseat]

As you have pointed out before VWM, there is a link to their Kanhawake Gaming Commission certificate on the main page.

Under "about" it is stated :

"Sports Interaction is overseen and regulated by the Kanhawake Gaming Commission, guaranteeing a gold standard in online gaming"

The Kanhawake Gaming Comission are also referred to in several other places on their site.

Nobody is trying to hide anything

Maybe not hide things, just mislead folks...

Kahnawake's territory totals an area of 48.05 square kilometres. Its resident population numbers about 8,000, with a significant number off the territory.

from wikipedia

North America covers an area of about 24,709,000 square kilometers (9,540,000 square miles)

from wikipedia

I am no math major, but their implication is off base...

 

[SIACASINO]

Players from Sweden were banned by SIA - not Playtech.

This ban has now been lifted but can be reintroduced in the future. It is at the discretion of SIA.

Thanks

Ross

 

[Marie2473]

Ok, so I now got a PM saying that NOW they do accept swedish players... And that regarding processing the cashout there is nothing he can do, that´s just standard times.
Ok I dont know about you - but I am even more confused than ever - and also even more convinced that I will not reverse my withdrawl - fine I will wait one week even though I personally think it is ridicilous!

 

[SIACASINO]

It has been detailed in this thread that we DO accept Swedish players.

They were not banned on an operator level but by SIA.

Thanks

Ross

Ok, so I now got a PM saying that NOW they do accept swedish players... And that regarding processing the cashout there is nothing he can do, that´s just standard times.
Ok I dont know about you - but I am even more confused than ever - and also even more convinced that I will not reverse my withdrawl - fine I will wait one week even though I personally think it is ridicilous!

 

[Marie2473]

Fair enough - but you did post the Pm about the same time as you posted here, and I was told IN chat That it was a desicion from playtech...
Anyway ,. the discussion is over from my end. Even if u do allow swedish players all of a sudden - I will not be one of them.
The fact that you also are taking one week to pay back a deposit after YOU did "wrong" is just not acceptable for me - and makes me not comfortable playing at your casino. (what is it about your casino that makes it 5 days to approve docs - other casinos, playtech and others does it in hours, sometimes minutes)

I do wish you all the best and hopefully other players will enjoy playing at your casino. I´ll stick with the ones I have already!!!

 

[vinylweatherman]

Players from Sweden were banned by SIA - not Playtech.

This ban has now been lifted but can be reintroduced in the future. It is at the discretion of SIA.

Thanks

Ross

Your Support should be trained to give the CORRECT information. Furthermore, you DO have a list of banned countries in the terms, and Sweden is NOT one of them, so was this some "secret" ban, and are there other countries that are banned, but not listed as so in the terms.

The CS didn't even say Swedes were banned, just that they had to use the CTXM based substitute software instead of Playtech.

It has been detailed in this thread that we DO accept Swedish players.

They were not banned on an operator level but by SIA.

Thanks

Ross

Eh

SIA is the operator
Playtech is the software supplier for the casino

So we have "They were not banned on an operator level, but by the operator"

Still confusing

 

[ksech]

Your Support should be trained to give the CORRECT information. Furthermore, you DO have a list of banned countries in the terms, and Sweden is NOT one of them, so was this some "secret" ban, and are there other countries that are banned, but not listed as so in the terms.

The CS didn't even say Swedes were banned, just that they had to use the CTXM based substitute software instead of Playtech.



Eh

SIA is the operator
Playtech is the software supplier for the casino

So we have "They were not banned on an operator level, but by the operator"

Still confusing

VWM? I have been confused since the rep started replying in the thread. Also everything he has said , he contradicts himself in his next post. That's pretty much why I said "I give up..." And he thanked me for that!
*sigh*

@rainmaker, I don't think we are trying to be "un"friendly to the rep. We are trying to get answers to basic questions. If more experienced players are having difficulty following what the SIA rep is saying, how in the world are inexperienced players supposed to understand? I have never seen any casino who is Kahnwake Licensed state they are licensed and Regulated in North America. It's misleading, we will have to agree to disagree on this point. How can you prove a certificate for a software you won't tell the player they are playing on? It's difficult enough for US players, without being lead blind to an unknown software the casino won't/can't clearly identify and/or certify.

Then to tell a player that Swedes are banned, but there is no such listing for Sweden in THEIR T&Cs, then to tell them they aren't banned. Then to tell them playtech banned them, then no playtech didn't ban them. But now the ban was put in place by the operator (who is SIA) not the operator level (who happens to be SIA). So, did SIA or did they NOT place the ban without including them in their T&Cs. What other countries aren't listed as banned countries?

And the SIA rep NEVER answered Bryan's question of "how does the bespoke platform work"? They also need to clarify with Bryan, exactly what they are offering the US player. For a newbie to go to their site and see US friendly, the player is going to ASSUME they are getting playtech and will be sorely upset when they get some unknown gaming platform they know nothing about. We are supposed to take for granted it's okay? I'm not TRYING to be a "jerk" or an a-hole about all this. What about the rest of the gaming world who knows nothing about CasinoMeister?

 

[rainmaker]

3mptyseat

You are writing that SIA are dishonest and that they are lying about their license. This is not okey.

You have also copied something from Wikipedia that is not relevant. Kahnawake is a part of Canada, Canada a part of North America. This discussion has never been about if Kahnawake (Canada) is a part of North America or not, of course they are.

 

[SIACASINO]

I appreciate that there may have been confusion around two issues namely the Swedish Players and US Casino.

I have clarified both of these in this thread so I hope this is clear for all now.
Feedback be it good or bad is always welcomed and it is appreciated - it certainly is a "baptisim by fire"

I for my part will continue to answer any issues players have and I hope we can move past these two issues which have no been clarified.

Thanks

Ross

VWM? I have been confused since the rep started replying in the thread. Also everything he has said , he contradicts himself in his next post. That's pretty much why I said "I give up..." And he thanked me for that!
*sigh*

@rainmaker, I don't think we are trying to be "un"friendly to the rep. We are trying to get answers to basic questions. If more experienced players are having difficulty following what the SIA rep is saying, how in the world are inexperienced players supposed to understand? I have never seen any casino who is Kahnwake Licensed state they are licensed and Regulated in North America. It's misleading, we will have to agree to disagree on this point. How can you prove a certificate for a software you won't tell the player they are playing on? It's difficult enough for US players, without being lead blind to an unknown software the casino won't/can't clearly identify and/or certify.

Then to tell a player that Swedes are banned, but there is no such listing for Sweden in THEIR T&Cs, then to tell them they aren't banned. Then to tell them playtech banned them, then no playtech didn't ban them. But now the ban was put in place by the operator (who is SIA) not the operator level (who happens to be SIA). So, did SIA or did they NOT place the ban without including them in their T&Cs. What other countries aren't listed as banned countries?

And the SIA rep NEVER answered Bryan's question of "how does the bespoke platform work"? They also need to clarify with Bryan, exactly what they are offering the US player. For a newbie to go to their site and see US friendly, the player is going to ASSUME they are getting playtech and will be sorely upset when they get some unknown gaming platform they know nothing about. We are supposed to take for granted it's okay? I'm not TRYING to be a "jerk" or an a-hole about all this. What about the rest of the gaming world who knows nothing about CasinoMeister?

 

[Nifty29]

Fair enough - but you did post the Pm about the same time as you posted here, and I was told IN chat That it was a desicion from playtech...
Anyway ,. the discussion is over from my end. Even if u do allow swedish players all of a sudden - I will not be one of them.
The fact that you also are taking one week to pay back a deposit after YOU did "wrong" is just not acceptable for me - and makes me not comfortable playing at your casino. (what is it about your casino that makes it 5 days to approve docs - other casinos, playtech and others does it in hours, sometimes minutes)

I do wish you all the best and hopefully other players will enjoy playing at your casino. I´ll stick with the ones I have already!!!

Ross, surely you can make marie gets her deposit back right away and avoid all the ID nonsense? Actually I thought you had already dealt with the matter.

There is no good reason to hold her money hostage after it was SIA that created the situation in the first place.

 

[3mptyseat]

@Rainmaker: R U Serious?

My point was valid bc the inference that the SIA page makes, imo, is that the esteemed KGC is THE legal regulator and issuer of online casino license's for the whole of North America... In fact, they have don't even hold jurisdictional powers in much of the other parts of Canada (though a Quebec court has upheld their rulings in a couple of cases, the cases in question still went before a jurisdictional court...Which means, again imo, that their rulings are not official even just outside of their sovereign territory let alone in Mexico, which, btw is also in North America) Point being, its misleading... I am not saying their license with the KGC is bogus... I am not saying that they are not licensed in part of North America... Nor am i stating that their license isn't a very good sign of their legitimacy, bc it is...

What I am saying is this, if I may use hyperbole: I have a California permit to conceal a weapon (In this case a handgun) that is issued by the county I live in... Therefore, using the identical standards u are holding SIA to, I am now permitted and authorized to carry and conceal this weapon in the whole of North America... And sadly, while that idea makes me smile, its just not the case...

 

[vinylweatherman]

I suspect this is just slick marketing - telling the truth, but in a way that makes players feel more comfortable than they might if the statement was more specific.

This might apply even more outside the US and Canada, because EVERYBODY knows where "North America" is, but if they saw "Kahnawake", I am sure only online gamblers know where the hell in the world it is.

Try it, ask a few friends if they know where Kahnawake is, and I bet most don't have a clue, and thus would have no idea what a "Kahnawake license" is, let alone how "good" it is.

My reply would be:-

You know Malta right.
Yes,
Well, a license from Kahnawake is 10x better than one from Malta

 

[rainmaker]

Thanks for your additional reply 3mptyseat, it was a good answer.

But I don't really agree. In Europe, it is quite normal to mark a product with "made in EU". This means that the product is made "somewhere" in EU. The European Union consists of 27 countries / states. I draw a similarity to the "North America" issue.

"licensed in North America" means to me that they have a license from somewhere within North America. Will some people get confused by this ? Yes, probably. But one can not satisfy all. Some people tends to always be a bit confused. Me included probably (but not in this case of course )


This is from FCbet:

They say that they are fully licensed and regulated in North America. This is true, but actually what they mean by North America is not the United States as you might think at first plave, but a little province in Canada; Kahnawake. Still, they are regulated by Kahnawake Gaming Commission, which is one of the biggest gaming commissions for online bookmakers. They are actually the first of hundreds of bookmakers which holds a Kahnawake gaming license.

 

[vinylweatherman]

Thanks for your additional reply 3mptyseat, it was a good answer.

But I don't really agree. In Europe, it is quite normal to mark a product with "made in EU". This means that the product is made "somewhere" in EU. The European Union consists of 27 countries / states. I draw a similarity to the "North America" issue.

"licensed in North America" means to me that they have a license from somewhere within North America. Will some people get confused by this ? Yes, probably. But one can not satisfy all. Some people tends to always be a bit confused. Me included probably (but not in this case of course )


This is from FCbet:

They say that they are fully licensed and regulated in North America. This is true, but actually what they mean by North America is not the United States as you might think at first plave, but a little province in Canada; Kahnawake. Still, they are regulated by Kahnawake Gaming Commission, which is one of the biggest gaming commissions for online bookmakers. They are actually the first of hundreds of bookmakers which holds a Kahnawake gaming license.

The fact that FCBet thinks it even NEEDS a paragraph of explanation demonstrates the point that this is at best "confusing".

 

[rainmaker]

The fact that FCBet thinks it even NEEDS a paragraph of explanation demonstrates the point that this is at best "confusing".

Yes, I have never said that this is not confusing. And it would probably lead to less confusion if they had changed it.

But it is important to highlight that they do not "lie".

 

[SIACASINO]

The withdrawal and document review were both fast tracked.

Monies will be in the accounts within 24 -48hrs

Ross, surely you can make marie gets her deposit back right away and avoid all the ID nonsense? Actually I thought you had already dealt with the matter.

There is no good reason to hold her money hostage after it was SIA that created the situation in the first place.

 

[jod5413]

I have to say, Ross has an amazingly calm demeanor considering so many have questioned him and given him a hard time (yes, me too). If the rest of this casino is run by more like him, maybe it will be a keeper.

Good job, Ross.

 

[jetset]

This is just getting MORE confusing

First it was CTXM, then we have CS telling a player they are not at liberty to divulge tne name of the software, then you say it is NOT CTXM after all, and now we are back to where we started.



So, where are the certificates granted for the CTXM software to show that it has been independently evaluated for fairness?

It seems that CTXM produce "bespoke" solutions on request, so surely each bespoke product requires it's own testing, and it's own certificate.

Here is what you said earlier:-



and your support told a player:-



So, are there THREE different softwares?

1)Playtech
2)CTXM - for the US (or not, as your contradictory post implies)
3) "I'm not at liberty to say" - for the Swedes

I remain confused, and I have to agree that the manner in which Ross is answering questions is contributing to that confusion and may even be deliberately evasive.

As VWM says, the impression one is left with is this:

1)Playtech TST tested
2)CTXM - for the US (or not, as a contradictory post implies) iTech Labs tested?
3) "I'm not at liberty to say" - for the Swedes

Astonishing how something that can be answered with a straight and consistent confirmation is taking so long to achieve.

Presently we appear to have the Swedes unbanned after all, and presumably allowed to use Playtech software...for now.

And the US players get the CTXM alternative, presumably because Playtech won't allow SIA to use their stuff in the US.

Is there a third 'bespoke' software or not? Yes or no?

 

[ksech]

As I stated before, I've been confused since the rep started posting here.

My synopsis:
1) Non-US players get playtech
2) Players from Sweden can now use the playtech platform, until SIA decides they don't want to offer it to Swedes.
3)US players get the bespoke software, which isn't CTXM (and which cannot be certified)
4)They aren't lying about the Kahnawake certification (just misleading)
5) I give the rep credit for continuing to answer questions in a confusing and evasive manner.
6)They have been online for 14 years, and players should trust them because of this.

No wonder I'm so confused...

 

[3mptyseat]

Jetset. Yea. There is at least one more developer that is part of the bespoke platform. The rep confirmed that... It's betsoft. Maker of the slotfather, the heist, 3 wishes, mr. Vegas and a host of other games that feature 5oaks which pay 2x orig bet

 

[jetset]

Thanks!

This has been such an unnecessarily excruciating process to extract basic information

 

[SIACASINO]

Hi,

US players get CTXM.

This has been clarified numerous times in the thread.

Thanks

Ross

As I stated before, I've been confused since the rep started posting here.

My synopsis:
1) Non-US players get playtech
2) Players from Sweden can now use the playtech platform, until SIA decides they don't want to offer it to Swedes.
3)US players get the bespoke software, which isn't CTXM (and which cannot be certified)
4)They aren't lying about the Kahnawake certification (just misleading)
5) I give the rep credit for continuing to answer questions in a confusing and evasive manner.
6)They have been online for 14 years, and players should trust them because of this.

No wonder I'm so confused...

 

[SIACASINO]

Swedes get Playtech

This was clarified last week after some initial confusion.

Thanks

Ross

I remain confused, and I have to agree that the manner in which Ross is answering questions is contributing to that confusion and may even be deliberately evasive.

As VWM says, the impression one is left with is this:

1)Playtech TST tested
2)CTXM - for the US (or not, as a contradictory post implies) iTech Labs tested?
3) "I'm not at liberty to say" - for the Swedes

Astonishing how something that can be answered with a straight and consistent confirmation is taking so long to achieve.

Presently we appear to have the Swedes unbanned after all, and presumably allowed to use Playtech software...for now.

And the US players get the CTXM alternative, presumably because Playtech won't allow SIA to use their stuff in the US.

Is there a third 'bespoke' software or not? Yes or no?

 

[Wibbler]

Do these people ever answer emails? I got sent the verification request fairly quickly but so far, after another week, there's been no sign of a response to any of my emails and no sign of my cashout. Not impressed with them so far and I won't be playing there again.

 

[SIACASINO]

If you would like to PM your details I would be more than happy to look into this for you

Thanks

Ross

Do these people ever answer emails? I got sent the verification request fairly quickly but so far, after another week, there's been no sign of a response to any of my emails and no sign of my cashout. Not impressed with them so far and I won't be playing there again.

 

[Wibbler]

Thanks for the offer but I was paid today. Perhaps the transaction was spurred on by a suggestion that I would be contacting the regulatory body.

 

[vinylweatherman]

If you would like to PM your details I would be more than happy to look into this for you

Thanks

Ross

This wouldn't be necessary if your CS were up to the job, and took the time to answer emails.

Even if only coincidence, it is starting to look like players are ONLY getting dealt with once they have piled on the pressure, such as threatening to complain to a regulator, air the grievance on a forum, or PAB.

This impression will make players LESS patient, as they will realise that patience gets them nowhere, and the quicker they pile on pressure, the quicker they get dealt with.

We are not even talking about a new entrant to the market, but one that has operated since 1999, so should NOT be having these "teething problems" that new entrants often have, and which are often the end of their promising careers.

 

[Simmo!]

Their withdrawal time was less than 24hrs after your account / documents were verified.

Not sure if this has been mentioned but SIA have reverted to the standard Playtech cashout time of 4 days + 1.

Thank you for contacting Sports Interaction Casino.

Withdrawals which involve funds from the Casino or Poker room have a 4 day wait period before they are processed on the next business day.

It's always disappointing when you think you've found what you want only to see it evolve in the wrong direction. By contrast, I cashed out from 32Red the same day and had the cashout inside 2 hours.

 

[The Dude]

In June I was told this:

The withdrawal time is 1 business day provided the client is a registered SIA member.

So hopefully this is still the case. Perhaps the rep can step in and give us some insight

 

[chuchu59]

Swedes get Playtech

This was clarified last week after some initial confusion.

Thanks

Ross

I am in the minority but what do Hong Kong players get? No Playtech I am certain though.

 

[Simmo!]

By way of an update, I was contacted by the SIA rep on here who said he would look into it as 24 hrs should be the maximum withdrawal processing time. I received my winnings and he informed me it was down to an automated admin error which should now have been rectified.

Cheers,

Simmo!

 

[SIACASINO]

Hi,

We are partnered with multiple providers so you will get our CTXM platform if you are playing from Hong Kong.

Thanks
Ross

I am in the minority but what do Hong Kong players get? No Playtech I am certain though.

 

[shrty240]

In the T&Cs it says it doesn't accept applications from the USA and France. Not sure if this is helpful.

"Sports Interaction does not accept membership applications from persons residing or located in France or the USA."

 

[sparkles]

I just noticed this site

on CMs accredited list, and anything he has there Im willing to give a try.

I downloaded, signed up, clicked cashier, and it just kept on loading, wierd
but I thought a fairly basic issue. Went to live help, she asked me a couple of
security questions etc, was away for a little while, and said that someone
had been aware of the issue and would contact me shortly to fix it. All good
thanked her very much for her help and left.

Decided to have another try at loading it up, and upon sign in my account
is now locked. Ive never had this happen anywhere before, and to be honest
it puts me off, I have several casinos I can play at without any issue
what so ever, and call me stubborn but if im going to hit an obstacle before
I start, then I just dont bother.

Ive emailed them to close the account, and now I will go off on my merry
way and play at one of my normal hassle free sites.