Sports Interaction Baptism by Fire thread

[Edward D. Wood]

i just had a talk with the CS. well, due to the fact that the so-called manager only works from 9-5 mo-fri.....we all have to wait over the weekend.
strangely enough i got the answer: all bonuses have to be checked from the manager.
and the technical issues they have is in the system.

well..okok...this could be a coincidence, but in the last 5 days these guys weren`t able to work out a workaround for this problem is a sign for me that they really don`t really care about their customers.

 

[SIACASINO]

Hi

If you click on this link from here it will take you to the correct page

You do not have permission to view link Log in or register now.

If you want to PM me with your username I would be more than happy to look into this personally.

Thanks

Ross

i just had a talk with the CS. well, due to the fact that the so-called manager only works from 9-5 mo-fri.....we all have to wait over the weekend.
strangely enough i got the answer: all bonuses have to be checked from the manager.
and the technical issues they have is in the system.

well..okok...this could be a coincidence, but in the last 5 days these guys weren`t able to work out a workaround for this problem is a sign for me that they really don`t really care about their customers.

 

[Edward D. Wood]

Hi Ross

I just send you my username. If you could do something in this case I would be more than happy. I have to admit I am a very unpatient one....and the wait for 5 days for "promised" bonus makes me really think what is going on at this casino.

what will happen if I really had a problem, or trying to withdrawal.
Speaking of which....what is the average withdrawal time? As for most playtech casinos. Do you also have the 4 day "pending" period?

Cheers
Ed

 

[ergopro]

Their withdrawal time was less than 24hrs after your account / documents were verified.

 

[Edward D. Wood]

Their withdrawal time was less than 24hrs after your account / documents were verified.

Woohooo, this sounds pretty good to me. Well wait..do they need to have your documents every time you wanna withdrawal, or doy ou have to send a "yes, this deposit is from me-document?"...like Klub8 had?

Just to be sure

 

[ergopro]

A regular account verification- had to send in ID and utility bill & screenshot of webwallet account used to have the account verified. That took a few business days but after it was done, the withdrawal itself was speedy and was processed in less than 24 hrs.
Just a one time check of documents...it just took a bit longer than expected. I think they do most withdrawals within one business day to webwallets for verified accounts. Maybe the casino rep can verify that.

 

[Simmo!]

Speaking of which....what is the average withdrawal time? As for most playtech casinos. Do you also have the 4 day "pending" period?

Cheers
Ed

No reverse pending period, and assuming you've been ID'ed, cashouts seem to be processed next working day aorund 10pm GMT

 

[Papa-ya]

OK, so I download to see all the rules, etc. Then I sign up and find out I can't deposit there. OK, I try to uninstall the casino and I can't find it! I used search, checked everywhere and can not find the puppy!!

Any help would be really appreciated.

I see this issue hasn't been addressed for the US player. I have been following this thread before deciding to give it a try and this certainly puts me off. My computer is already overburdened enough without adding to it with an entire casino download that can't be removed.

 

[jod5413]

I have still not found that casino! I have looked and done everything I and others have said to try. I am not a computer genius but am no idiot. I have never "lost" a casino before so I am a bit "Miffed".

I tried regedit, I have tried search and used any word I could to send a search on it's way. Nada came up. I am truly baffled, I know it is somewhere hiding but gave up on looking for it.

Thanks for your help guys, and Kesch you were a big help. I guess it'll be gone when I get a new computer!

 

[ergopro]

Strange, it should be under a folder called Casino in your hard drive root. Playtech's are all installed by default in that folder.
Edit: The US version seems to install to hard drive root by default as well...under a folder SportsInteraction Casino.

 

[SIACASINO]

HI,

The Casino can be uninstalled the same way you would uninstall any piece of software you download to a machines.

Thanks

Ross

I see this issue hasn't been addressed for the US player. I have been following this thread before deciding to give it a try and this certainly puts me off. My computer is already overburdened enough without adding to it with an entire casino download that can't be removed.

 

[SIACASINO]

Hi,

Just checked my PM inbox and no sign of your username.

Thanks

Ross

Hi Ross

I just send you my username. If you could do something in this case I would be more than happy. I have to admit I am a very unpatient one....and the wait for 5 days for "promised" bonus makes me really think what is going on at this casino.

what will happen if I really had a problem, or trying to withdrawal.
Speaking of which....what is the average withdrawal time? As for most playtech casinos. Do you also have the 4 day "pending" period?

Cheers
Ed

 

[ksech]

HI,

The Casino can be uninstalled the same way you would uninstall any piece of software you download to a machines.

Thanks

Ross

It can't be uninstalled if it is "hidden" as something else, as in jod5413's case. Perhaps you can let the members know under what name the casino (for US players) installs as?

Also, can you please supply links to the casino T&Cs for US players and the casino T&Cs for the non-US players? (Thanks!)

 

[SIACASINO]

Hi,

The file name is "Sportsinteraction Casino"

Terms & Conditions live shortly.

Thanks

Ross

It can't be uninstalled if it is "hidden" as something else, as in jod5413's case. Perhaps you can let the members know under what name the casino (for US players) installs as?

Also, can you please supply links to the casino T&Cs for US players and the casino T&Cs for the non-US players? (Thanks!)

 

[hakapuku]

Recently I signed up at Sport Interaction Casino. Wanted to claim their welcome bonus. No bonus for me though. Bonuses are only for US players. It is only mentioned deep in the terms and conditions section. So I was fooled. Withdrew my deposit. No payment after 2 weeks. Not good!

 

[hakapuku]

Hi,

There is a first deposit bonus for NON US players too.

From the Casino homepage you should see it - also if you click through any of the links on this site it will take you there.

Hope this has been helpful

Ross

Which bonus exactly is for non- us players? I made a deposit at Pleytech casino of yours and was informed by your CS that I am not eligible for welcome bonus since it is only for US players. Please, advise!

 

[SIACASINO]

Hi,

This link will take you to the right place

You do not have permission to view link Log in or register now.

If you have any issues please PM me with your username and I will personally look into it.

Thanks

Ross

Which bonus exactly is for non- us players? I made a deposit at Pleytech casino of yours and was informed by your CS that I am not eligible for welcome bonus since it is only for US players. Please, advise!

 

[vinylweatherman]

Hi,

I'm not sure why you couldn't receive the 100% FDB for Playtech as it is available to all NON US players.

US players are not allowed on Playtech platform.

Just to confirm:

Please contact our customer service team with the details of your deposit and they will take care of you.

100% FDB is available to all players regardless of platform.
Thanks

Ross

Which bonus exactly is for non- us players? I made a deposit at Pleytech casino of yours and was informed by your CS that I am not eligible for welcome bonus since it is only for US players. Please, advise!

Don't tell us, tell your CS, otherwise there will be more trouble ahead. Poor CS is a bad sign, and this kind of thing will put players off at the point of registration, and they will never find out whether things get better later on.

If your CS can't understand the rules, expect players to be confused as well.

 

[ksech]

Hi,

The file name is "Sportsinteraction Casino"

Terms & Conditions live shortly.

Thanks

Ross

Okay, any sign of T&Cs anyone? Personally, if they aren't willing to make the T&Cs available WITHOUT downloading the casino, I wouldn't make any type of stake at their casino. My opinion, they're hiding the T&Cs, is there something in there which is hinky? Something to trap the unsuspecting player? Bryan posted this Baptism by Fire over a month ago, made the SIA rep aware of this problem and they still can't provide a link to their T&Cs for the casino? Hmmmm...

 

[SIACASINO]

Hi Guys,

T&c's are now available.

They can be found in the help section of our Nav Bar under "Terms & Conditions".

The Casino terms and conditions are available in both the Sports book and Casino "Help" sections.

Hope this is helpful

Thanks

Ross

Okay, any sign of T&Cs anyone? Personally, if they aren't willing to make the T&Cs available WITHOUT downloading the casino, I wouldn't make any type of stake at their casino. My opinion, they're hiding the T&Cs, is there something in there which is hinky? Something to trap the unsuspecting player? Bryan posted this Baptism by Fire over a month ago, made the SIA rep aware of this problem and they still can't provide a link to their T&Cs for the casino? Hmmmm...

 

[rainmaker]

Hi Guys,

T&c's are now available.

They can be found in the help section of our Nav Bar under "Terms & Conditions".

The Casino terms and conditions are available in both the Sports book and Casino "Help" sections.

Hope this is helpful

Thanks

Ross

 

[ksech]

When I clicked on the SIA link from the accredited section of baptism by fire, it directed me to a Sign Up bonus page. Here are the T&Cs for the SUB...


We'll match your first deposit with a 100% Bonus – up to $100 FREE. That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.

Get your 100% bonus in 4 easy steps:

1. Open the Instant Play Casino or Download

2. Signup for a real money account

3. Deposit $20 or more

4. Select a game to play and within 5 minutes you will be asked to activate your bonus. Once activated, your 100% bonus up to $100 will be ready to play in your casino account balance


Terms and Conditions

This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply



This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply


Also, the homepage ad for this bonus reads...
That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.
Which would be misleading as the following appears in the T&Cs directly AFTER this opening plug...
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three

Does anyone know if this casino offers a counter, or is it up to the player to keep track of their own WR? I can't seem to be able to view the other T&Cs without signing up. And I'm not sure if I will get all the T&Cs or just the T&Cs for US players...

 

[SIACASINO]

Hi,

You will receive the correct t&c' based on your location.

All terms and conditions can be viewed at any time on the Sports Interaction pages.

Counters not available on all products but CS will gladly advise if necessary.

Thanks

Ross

When I clicked on the SIA link from the accredited section of baptism by fire, it directed me to a Sign Up bonus page. Here are the T&Cs for the SUB...


We'll match your first deposit with a 100% Bonus – up to $100 FREE. That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.

Get your 100% bonus in 4 easy steps:

1. Open the Instant Play Casino or Download

2. Signup for a real money account

3. Deposit $20 or more

4. Select a game to play and within 5 minutes you will be asked to activate your bonus. Once activated, your 100% bonus up to $100 will be ready to play in your casino account balance


Terms and Conditions

This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply



This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply


Also, the homepage ad for this bonus reads...
That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.
Which would be misleading as the following appears in the T&Cs directly AFTER this opening plug...
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three

Does anyone know if this casino offers a counter, or is it up to the player to keep track of their own WR? I can't seem to be able to view the other T&Cs without signing up. And I'm not sure if I will get all the T&Cs or just the T&Cs for US players...

 

[SIACASINO]

Hi,

Just to add - all players can view the terms and conditions (Sportsbook and Casino) *prior* to signing up.

As previously explained they are on all brochure site pages in the "help" section.

Thanks

Ross

When I clicked on the SIA link from the accredited section of baptism by fire, it directed me to a Sign Up bonus page. Here are the T&Cs for the SUB...


We'll match your first deposit with a 100% Bonus – up to $100 FREE. That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.

Get your 100% bonus in 4 easy steps:

1. Open the Instant Play Casino or Download

2. Signup for a real money account

3. Deposit $20 or more

4. Select a game to play and within 5 minutes you will be asked to activate your bonus. Once activated, your 100% bonus up to $100 will be ready to play in your casino account balance


Terms and Conditions

This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply



This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply


Also, the homepage ad for this bonus reads...
That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.
Which would be misleading as the following appears in the T&Cs directly AFTER this opening plug...
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three

Does anyone know if this casino offers a counter, or is it up to the player to keep track of their own WR? I can't seem to be able to view the other T&Cs without signing up. And I'm not sure if I will get all the T&Cs or just the T&Cs for US players...

 

[SIACASINO]

Hi,

Another important point to add here

The terms you have pasted in here are the terms of this bonus - for a the full terms and conditions please visit the help sections as previously explained.

Cheers

Ross

When I clicked on the SIA link from the accredited section of baptism by fire, it directed me to a Sign Up bonus page. Here are the T&Cs for the SUB...


We'll match your first deposit with a 100% Bonus – up to $100 FREE. That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.

Get your 100% bonus in 4 easy steps:

1. Open the Instant Play Casino or Download

2. Signup for a real money account

3. Deposit $20 or more

4. Select a game to play and within 5 minutes you will be asked to activate your bonus. Once activated, your 100% bonus up to $100 will be ready to play in your casino account balance


Terms and Conditions

This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply



This promotion cannot be combined with any other Sports Interaction promotional offer
Only players located in the USA are eligible for this offer
Promotion runs until noon EST on June 1, 2011
One Bonus per Customer up to a max of $100
Please allow up to 5 minutes for your bonus to be issued. Refresh your browser window if the bonus has not been applied
Bonus must be wagered 30 times before withdrawal
Winnings and bonus will be voided if player attempts to withdraw before reaching turnover requirements
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three
If any other bonuses are activated the bonus money will be voided
Sports Interaction reserves the right to change the terms and conditions of this offer at any time
Managements Decision is final
Regular Sports Interaction Terms and Conditions apply


Also, the homepage ad for this bonus reads...
That means A HUNDRED more ways to split hands, double down, or roll the dice at Sports Interaction today.
Which would be misleading as the following appears in the T&Cs directly AFTER this opening plug...
The following games do not count towards turnover: Roulette (All Variations), Craps, Sic Bo, Card Wars, Baccarat, Casino Hold Em, Pai Gow & Poker Three

Does anyone know if this casino offers a counter, or is it up to the player to keep track of their own WR? I can't seem to be able to view the other T&Cs without signing up. And I'm not sure if I will get all the T&Cs or just the T&Cs for US players...