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someone sayed Guts don't like lucky customers. . Well betit group

Discussion in 'Online Casinos' started by miksaxxx, Dec 4, 2015.

    Dec 4, 2015
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Thrills , superlenny and kaboo don't like lucky customers.

    They take my Vip account away and bonus banned me. After winning strike. Still losed a lot of this group. And my vip contact changed in may. Not any contact from him.

    Not even christmas calender i can get open.

    And they havent telled me good reason why this happened. I have speaked with Erik, but exactly he doesent tell me everything.

    So Guts have been good to me. last week losed 2 k, and getted 250 € get gesture of goodwill.
     
  2. Dec 4, 2015
  3. Erik

    Erik I-Gaming Industry Representative

    Occupation:
    Affiliate Director
    Location:
    Tel Aviv
    Hi

    For us it has nothing to do with a winning streak or not. Our bonus offers are based on player activity and behaviour.

    Best Regards
    Erik
     
  4. Dec 4, 2015
  5. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    Activity is 5000 € in month and behaviour is good..

    And usually it it lost for me..

    How is casinos management behaviour????????????????????????????
     
  6. Dec 4, 2015
  7. SubzeroWins

    SubzeroWins Experienced Member webmeister

    Occupation:
    -
    Location:
    -
    Did you take a bonus on almost every deposit? Because if not, you should try explaining the situation to the rep and i'm sure they will have another look at your account
     
  8. Dec 4, 2015
  9. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    )

    No. i havent take.. i played 40000€ in betit group last month


    I have taken together before with casino brand manager..

    This situation continues.. And get bad..
     
    1 person likes this.
  10. Dec 4, 2015
  11. snotter999

    snotter999 Senior Member

    Occupation:
    Electrician
    Location:
    Newcastle Australia
    Give up mate
    have you heard of horse racing?
    probably better odds for you if you can get some tips!

    40,000euros in a month?
    WTF?
     
  12. Dec 4, 2015
  13. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    lol .

    I play horses. .


    And ofcourse i have playing balance in my skrill.


    I can win or lose. I just play low varieted games which i like. .

    ps. I can play if i want to.

    Erik sayed that i havent break any t&c
     
  14. Dec 4, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I am pretty sure I am right behind you with that ban, Would be the first also,

    I just had a crazy chat with support, A long story short They said I was not entitled to my 20 free spins on immortal romance for yestodays promo as I took a 100% from the flyer I got, I said on the flyer it states about the xmas promo, Why mention that if was not in the offer? Even in my account it sais I have 20 spins but there not showing up in the game,

    I ask please send me a link where the rules state theses offers canot be combined and we can clear it up, I than was told I have got the 20 spins have I tried login on/off I said yes so than he said he will get them added, Still waiting and another hour of my life wasted on CS
     
    2 people like this.
  16. Dec 4, 2015
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I don't know what you're complaining about; bonuses are not obligatory.
     
  18. Dec 4, 2015
  19. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    complaints

    there is complaint of same kind of situation.

    casinos is taking down players who win litle bit. And then bonus banned and taked everything away. .

    usually it is lost to player, acredit casinos can to anything to players and thats it. .

    Why someone could not win. .
     
    Last edited: Dec 4, 2015
    1 person likes this.
  20. Dec 4, 2015
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    atleast they send my happy christmas , and not valid anymore bonus. .
     
    1 person likes this.
  22. Dec 4, 2015
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You are not really making much sense. And for the rest of whatever you're trying to say, you are not backing it up with any evidence. Sounds like you're whining to me.
     
  24. Dec 4, 2015
  25. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    with Erik. someone  sayed  Guts  don't  like  lucky  customers. . Well  betit  group: Screenshot_2015-12-04-18-09-10.jpg,Dec 4, 2015


     
  26. Dec 4, 2015
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Ahhhh now it make much more sense :rolleyes::rolleyes::rolleyes:
     
    1 person likes this.
  28. Dec 4, 2015
  29. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    I must be missing something. So you've been bonus banned, correct? I'm afraid this is something that the Casino is more than entitled to do. They are a business. Generally speaking I believe it is rare for a Casino operation to completely ban a player from playing for winning too much as the house edge should assure them of their profits anyway. Unlike a bookmaker whereby the profits are derived from statical risk analysis vs a customers knowledge/luck. Though that is probably for an entirely different thread.

    Bonuses cost the casino money. So from a casino risk point of view if you are playing with a lot of bonuses and winning then it puts the casino at a disadvantage. Short term this isn't usually a problem. Long term it could be though. So if they see a trend of constant bonus use then it can appear that you are simply playing hoping to get a big win 'on the house' so to speak (not entirely of course as you usually have to deposit, but those extra funds do allow you extra chances, depending on how you play). It's not that the casino doesn't want you to play with bonuses. They do. They can make good money out of them. But they can also make a good loss too. The casino doesn't exist to give you free money, so taking it every time isn't a good idea.

    I know it sounds daft. After all, why give out bonuses if you don't want people to use them? They do. Just not all the time. As it can be bad for business. I personally rarely take bonuses anymore. I like the feeling of being able to cashout when I like.

    It's been a while since I've posted as I was taking a break from things, so if I'm wrong on any points, please feel free to correct me! :)
     
    1 person likes this.
  30. Dec 4, 2015
  31. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    It's very difficult to make any sense out of your posts but a couple of weeks ago you had an issue with Betat/Slotty where you took the free spin offers and didn't wager your deposit 5x so they bonus-banned you because you applied a low-risk strategy to get a grip on those juicy free-spins while only making low wagers on Video Poker (high TRTP) and then withdrawing your deposit again before playing the free-spins.

    I don't know what exactly has happened at Thrills/Superlenny but I assume it to be of similar nature. As I've pointed out in another thread there are situations where neither you nor the casino make any profit. Probably this is what Erik is referring to in his Whatsapp massage when he states "also we have costs of business as well".

    If the casino bonus-bans you for whatever reason you have to take it on the chin and move on, or play without bonuses. You got booted for 2 weeks last time, so let it go or explain the situation in a more comprehensible way.
     
    1 person likes this.
  32. Dec 4, 2015
  33. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    I don't understand all this bonus madness... Since I stopped playing with bonuses I won AND withdrawed thousands... I don't end up loosing 700 after a 600 win trying no make the wager anymore... And for freespins... Unless you're playing at guts... Whats the point really? Playing for fun? What I like about slots is the potential win more than the laggy animation.

    Some people should really try to play without ev- bonuses... Just reduce your bets... You will end up winning more often when your sessions ends and won't have to play countless hours for thin air in the end.
     
  34. Dec 4, 2015
  35. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden

    Humans have feelings you know, and what is offered to one we all want. Most of the time it's not about it being such a great offer but something we believe they give us because they value us.
    Take that away and we feel less worth. It's just how we are, for good and for bad :)

    I've never been bonus banned myself and I play with and without bonuses, but I can understand those who are left out.
    I guess it doesn't feel better this time of year.
     
    1 person likes this.
  36. Dec 4, 2015
  37. slotsgeek

    slotsgeek Dormant account webby

    Occupation:
    Affiliate
    Location:
    London
    Their are a lot of players that abuse bonuses. But I don't understand why you would bonus ban a high roller, business is build in those players :confused:
     
    1 person likes this.
  38. Dec 4, 2015
  39. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Are you sure about that? Maybe maybe it's the opposite and it's the many small depositors that are paying the bill ;)
     
    1 person likes this.

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