- Joined
- Feb 14, 2007
- Location
- Cyberspace
So everyone is aware that Casinoluck moved from the EM platform to the new Aspire Global backend. I'm sure many of you have read the thread and can how diabolical this outfit has become. From top notch support on EM to useless unresponsive agents who never reply to emails and take forever to answer chats. They are just BAD at this new joint.
Well the reason for my post is not to remind you of their atrocious service but to give you a heads up on how these clowns lied to me.
So i have been hammering away at Casinoluck - Dropped a tidy sum across the group and never saw any luck. I take wins and losses. You win some, you lose many. One day, I made a withdrawal after seeing my nuts for a 5 figure sum in the last 3 months. Withdrawal wasn't HUGE but it was about 1 fifth of what I actually dropped.
So I pop on to live help and request them to process. The lovely rep advises me that my account is NOT verified. I complain and tell them that THEY called me to verify me over the phone saying they moved docs and all they need is telephonic verification to make sure I get my payouts as soon as possible (this was all a fucking lie
)
Ok I think - Let me just submit the damn docs and get the account verified - 'Sorry verification / payments do not work on weekends' - Oh shit, now i'm boiling about the issue. I was told they process over weekends or else i would not play there.
Ok - Im really pissed off now so i tell the chat rep to close my account until my withdrawal is processed. She tells me sorry, no can do for 1 day - but we can do a week. I agree and we leave it at that - thinking ok, account stays closed until they verify / pay me.
I log in a while later - the account is still open and i completely lose my cool and bust out. Ok, all well and good. I've reversed many withdrawals in the past and I have itchy fingers. But its not about me losing its about the crap they tell you which is never true.
I contacted the rep - he apologized and stated that they say I left the chat before they could correct the mistake of saying there is only an option for a month exclusion and she mailed me. Thing is i never received a mail and that could also be down to every single mail of theirs landing in junk. Maybe because of the crappy 'Something is about to pay big' spam they send out almost every other day. Also, maybe i should wait another 5 minutes on every chat I have JUST in case they decide to tell me they made a mistake.
So - IF you still play there, there are a couple things to be aware of:
1. If they called you from the VIP Department and told you that you are verified - Its BULLSHIT. They did this to get players in. They will want you to submit docs when you withdraw and then again who knows how long the verification will take. Withdrawals are already stalled for 72 hours.
2. They DO NOT respond to emails to the standard email address or VIP Address. I mailed them twice asking for my account to be closed - No response in 2 days. You are better off getting on to live help. Be patient as they are SLOW. You will maybe receive an UNRELATED email from VIP support
3. All the NETENT Games basically only contribute 50% to any wagering - Some contribute nothing at all.
4. Play'n Go Games are running on a LOWER RTP setting than at most places. That's probably why you can play them there with 100% contribution.
5. They make you a 'VIP' and when it comes to the offers bring credited to you account on Sundays, 1 out of 2 times, it doesn't happen and you need to get onto that slow chat service.
6. Comp points are just a rip off - You earned them better at Every Matrix. Here they categorize you according to VIP level and it takes an arm and a leg to earn them.
All in all, Eric the rep has been helpful when issues arose. He is a good guy, but ultimately, they have taken a few steps backwards and are now not very reputable in my eyes. Ths is purely from my experience on how my case was handled. Had i NOT been lied to, it would have been another one for the 'Stupid Nate Reversal' moment book. But just in case you decide to play there - Be aware!!!
Nate
See related content:
Well the reason for my post is not to remind you of their atrocious service but to give you a heads up on how these clowns lied to me.
So i have been hammering away at Casinoluck - Dropped a tidy sum across the group and never saw any luck. I take wins and losses. You win some, you lose many. One day, I made a withdrawal after seeing my nuts for a 5 figure sum in the last 3 months. Withdrawal wasn't HUGE but it was about 1 fifth of what I actually dropped.
So I pop on to live help and request them to process. The lovely rep advises me that my account is NOT verified. I complain and tell them that THEY called me to verify me over the phone saying they moved docs and all they need is telephonic verification to make sure I get my payouts as soon as possible (this was all a fucking lie
)Ok I think - Let me just submit the damn docs and get the account verified - 'Sorry verification / payments do not work on weekends' - Oh shit, now i'm boiling about the issue. I was told they process over weekends or else i would not play there.
Ok - Im really pissed off now so i tell the chat rep to close my account until my withdrawal is processed. She tells me sorry, no can do for 1 day - but we can do a week. I agree and we leave it at that - thinking ok, account stays closed until they verify / pay me.
I log in a while later - the account is still open and i completely lose my cool and bust out. Ok, all well and good. I've reversed many withdrawals in the past and I have itchy fingers. But its not about me losing its about the crap they tell you which is never true.
I contacted the rep - he apologized and stated that they say I left the chat before they could correct the mistake of saying there is only an option for a month exclusion and she mailed me. Thing is i never received a mail and that could also be down to every single mail of theirs landing in junk. Maybe because of the crappy 'Something is about to pay big' spam they send out almost every other day. Also, maybe i should wait another 5 minutes on every chat I have JUST in case they decide to tell me they made a mistake.
So - IF you still play there, there are a couple things to be aware of:
1. If they called you from the VIP Department and told you that you are verified - Its BULLSHIT. They did this to get players in. They will want you to submit docs when you withdraw and then again who knows how long the verification will take. Withdrawals are already stalled for 72 hours.
2. They DO NOT respond to emails to the standard email address or VIP Address. I mailed them twice asking for my account to be closed - No response in 2 days. You are better off getting on to live help. Be patient as they are SLOW. You will maybe receive an UNRELATED email from VIP support
3. All the NETENT Games basically only contribute 50% to any wagering - Some contribute nothing at all.
4. Play'n Go Games are running on a LOWER RTP setting than at most places. That's probably why you can play them there with 100% contribution.
5. They make you a 'VIP' and when it comes to the offers bring credited to you account on Sundays, 1 out of 2 times, it doesn't happen and you need to get onto that slow chat service.
6. Comp points are just a rip off - You earned them better at Every Matrix. Here they categorize you according to VIP level and it takes an arm and a leg to earn them.
All in all, Eric the rep has been helpful when issues arose. He is a good guy, but ultimately, they have taken a few steps backwards and are now not very reputable in my eyes. Ths is purely from my experience on how my case was handled. Had i NOT been lied to, it would have been another one for the 'Stupid Nate Reversal' moment book. But just in case you decide to play there - Be aware!!!
Nate
See related content:
...especially not the Swedish part.
it's not a "make over" it's a "take over" ! You sell- I buy ! 
and seen first class hand that cash out is not that long for me on a number of occasions but some have said they waited longer than a day
