Roguish Slotsoffortune (Rival Casino) steals my money

[all4greed]

I'm still trying to figure out how anyone, let alone a group, could abuse Rival's bonuses.

The bonuses I've seen are getting more complicated with "must win 4x bonus", etc. and toss in the high wagering (30-70x). I even saw a freebie with 100x wagering.

I think some people are just pissed that their customers actually beat the odds on bonus play and cashout.


The End.

 

[takethemoney]

Surprised that Bryan hasn't had a piece to say in this thread yet. Too bad negative banners can't be placed all over the gambling portals to thwart anyone's playing at these places.

 

[SoF]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune

 

[BMWSTACK]

So does that mean your paying the person?

 

[winnington]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. We stand behind our decision regarding the player and syndicate involved. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune

It's great that you decided to (apparently) pay, but the question remains as to why he was allowed to deposit and claim a bonus in the first place if he was already identified as a "bonus abuser". It seems that your policy is to allow bonus abusers to continue depositing until they win, at which point their winnings are confiscated unless said player knows of places like casinomeister and cause some negative publicity, in which case you make an exception to this policy.

 

[dcpam39]

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.


Kind Regards,

Player Relations
Slots of Fortune

I don't think they agreed to pay the op,
Pam

 

[all4greed]

It's pretty clear there are not paying the OP...

 

[heador112]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune
Today 05:16 AM

You are an arse licker Sof. First you start with your arrogant shit chat and now you try to fool the people here again .

You have prooven many times that you are a dirty liar !

A small summary for the readers :

Slotsofffortune denied my withdrawal for "bonus abuse" .

The Management told me in a offical statement that the reason for stealing my money is that i changed from a higher to a lower betsize after a good win and then i wagered more then the minimum with high bets again at the end and this was again abuse !!!

It doesnt matter how you play abuser in there definition is that the player wins . So in these cases you have broken the rules and the casino will confiscate your moneys .

Im not joking here , were talking about a rogue and criminal organisation here . They have small and dirty offices in Curacao and they keep your deposits . If you are lucky enough to win they will call you "bonus abuser " and steal your money .


When i made a complain on Gambling grumbles Slots of fortune casino realized that the circumstances are enough to put them on blacklists and some Affilates could even remove them completely from their list.
So Slots of fortune accused me of beeing party of of a syndicate to justify their criminal activity .

This happened after 3rd parties were involved !
They have never accused me of that before i made this case public . The accusation are based on the following : "The account involved shares similar demographic and betting pattern characteristics".

I was playing Slots there is no betting patterns its not like Roulette or Blackjack . You just click " Spin" nothing more .


Sof ingnores questions in this thread .He accused me of a"questinable " adress and a wrong number.

He ignored that i told him this so called "questinable " adress can be seen on my ID card !!!

My telephonenumber was correct to i have never received an call from them during July i have asked for a phone number from the management but Sof told me that there is no number . (I played during July there and they have also decided to steal my money at this time ).

Slotsoffortune is not intestet to be contactet by scammed customers that why there Manager use a stupid fakename which sounds like a popstar



Slots of fortune is a Rival White label Casino , if you search the forum there are many payment issues , confiscatet winnings and other Rogue behaviour .

Rival white label casinos have financial problems thats why they start to steal peoples money .

Especially Slotsoffortune.com is a extremely rogue organisation . They accuse regular players of beeing a bonus absuers and of beeing part of a syndicate .
They will do that again if people deposit there . If you dont want to play in a casino with risk of beeing labeld as abuser , syndicate memeber and other lies dont play at Slotsoffortune casino!!!!


SOF

Why dont you answer the questions on this thread ?

Why do you not answer to my evidence that the so called "questinable" adress is at my ID CARD backside !!! ???

Why do you accuse me of things i have never done ?


Poeple its not safe to play there play at reputables places not at Slotsoffortune as soons as you are lucky and have won more then you lost there is a high risk they confiscate your money due to their financial diffilcutilties with stupid excuses.

NEVER DEPOSIT AT SLOTS OF FORTUNE CASINO !!!

 

[heador112]

I'm still trying to figure out how anyone, let alone a group, could abuse Rival's bonuses.

The bonuses I've seen are getting more complicated with "must win 4x bonus", etc. and toss in the high wagering (30-70x). I even saw a freebie with 100x wagering.

I think some people are just pissed that their customers actually beat the odds on bonus play and cashout.


The End.

We are talking about a 50 times Playthrough and a non cashable bonus !!!

It was a bad decision at all to play with such a bonus . I dont belive its possible to "abuse" such a bonus .

 

[bb28]

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Player Relations
Slots of Fortune

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

 

[oldtrvlagt]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

I've been wondering that too....or were they just blowing more hot air?

 

[takethemoney]

SoF has lost any and all credibility and their rep is delivering the message from the devil. Not happy this player has had to go thru this but I am glad it came to light to help others not spend their money there. Basically they are saying they reviewed and modified their t&c based on feedback in this thread. Sorry, but bull shit! It's not sincere and they are not going to pay the player, so I say it's too little - too late. The management of this casino is just too inept to see and understand the big picture. They'll soon be Dinosaur bones.

 

[winnington]

Yikes! I thought the rep meant that the player was going to be paid, and I still thought they were coming out of this looking pretty bad.

So glad I can't play at Rivals.

 

[Mavin1]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

This question has been asked in this thread, I believe more than once but has been ignored.

Plus it has been asked, if said player is tagged as a notorious bonus abuser, supposedly, then why was this casino issuing bonuses to such player?

SOF you need to answer these questions.

 

[takethemoney]

This question has been asked in this thread, I believe more than once but has been ignored.

Plus it has been asked, if said player is tagged as a notorious bonus abuser, supposedly, then why was this casino issuing bonuses to such player?

SOF you need to answer these questions.

I agree, but doubt we'll get anything close to the truth from these criminals.

 

[LaurieJim]

I agree, but doubt we'll get anything close to the truth from these criminals.

But just who is the criminal here, is it the OP who may or may not be part of a bonus abuse syndicate out of Germany?

Im glad to see the casino removed that rule but it still bothers me that no one is looking at the reason behind SOF taking this action. This only hurts the decent depositing players who take bonuses from those countries where these syndicates operate.

Im not saying the casino is 100% right but if this player is guilty of this or it can be proven perhaps by a PAB, then should he be paid, is it fair to other players? Im just trying to look at from both sides with what has been posted before I jump the gun and damn a casino to hell.

The Rep seems like he/she is trying to participate in this thread and answer questions, the OP has no problem stating his, doesnt the Rep deserve the same?

The truth lies somewhere in the middle and all facts should be looked at very close imo.

Just my 2 cents worth

Laurie

 

[heador112]

Hi lauriejim

Maybe you havent read the hole thread . Its quite long now and i think i have published the original email from the management .

They are not accussing me of the syndicate stuff !!!!


I know i wrote it before , but i would like to repeat it : This accusation startet after 3rd parties were involved .

lauriejim i have done something similar to a PAB at Gambling Grumbles the result was a skull with crossbones for the Slotsoffortune Casino .

Imagine you would be the Manager of Sof and you have confiscatet the winnings of a player based on the betsize change during the WR. Now the player starts complaining .

How will this at the public look like ?

What will you do ?

A player who was ripped off for changing his betsize .........

Thats why they need something better new and accuse me of this syndicate stuff. I actually dont know what they mean by that . Multiple accounts , or maybe some special German Club to play Sof bonuses ?

Please read the article on Gambling Grumbles : ", .......that we believe the particular individual may be part of. The account involved shares similar demographic and betting pattern characteristics".

I played Slots . Using betting patterns and slots in one sentence is not very smart . Germany has more then 80 Million residents . Probably 100 -200 are memebers of Slotsoffortune and have clicked their left mouse button on "spin".There you have the syndicate .

If i would be part of a syndicate i had probably other things to do then to spend ours in forums . Off course i want my money but it is also important for Sof dont steals money from more people . Under their currect situation it is very likely it happens again . I was unlucky that it hit me . But there is risk for everybody (who wins) beeing labeld as bonus abuser , syndicate , false adress , cyber terrorist etc. and get your winnings confiscatet . Thats why i want to warn to deposit and places like Slotsoffortune .


Please read the Statements carefully and you will see that Sof startet with new accusations . He said my adress would be "questionable" . The funny thing is this "questionable " adress is printet on my ID card . Of course Sof ignored that too . Like many questions here in the Thread .

Oh yes i forgot to mention that these guys have also sent me a email that my security documents are acceptet and my pending cashouts would be processed soon .


Take a look how his posts changed he changed from his arrogant style to an arse licker within one day .


It is often very easy to uncover his lies . I have documents for that and i can proof it.

 

[heador112]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

I think there is a connection from Orange Gamezz (rogue pit) to Slots of fortune . I have played a couple of weeks there before i registered an account with Slots of fortune . I was very lucky there with bonuses . Orange Gamezz paid my money . But i am sure there is indeed a connection between the "bonus abuse" accusations from "sof" and the lucky run at orange gamezz . It wouldnt be surprising if there is a connection .




Read the posts of "Sof" he has a special preference for hot air and mythomania .

Tomorrow he probably accuse me off beeing the leader of a terror organisation and thats why my account was closed and my money stolen

If you ask for prooves he will tell you that he dreamed about it . Thats proof enough for him.....

 

[Lucky Loser]

Occassionally I play at Slots of Fortune.

No way will I play there again after reading this. If I take a bonus and meet playthrough I expect to be paid.

 

[LaurieJim]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.
The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

I dont like the advantage play rule either, its bull crap and im glad they have done away with it, a player will always have different patterns of play and we all want to meet those WR when they are high. The casino has stated what I bolded above about the syndicate player(s), im just going by what I read.

Why would a casino risk losing many players over 1100.00 if they didnt know something we are not privy to?

Im sure casinos share data with each other, so something had to set off some red flags imo.

It just makes me wonder ?

Laurie

 

[jenn1381]

I just don't understand where this "bonus abuse" BS even came from. The OP was playing SLOTS. Are they not supposed to be random?? If they are random, that would mean there is NO way to trick the system. You're either lucky, or you're not - case closed.

So how are all these casinos coming up with bonus abuse on slots only coupons. If you are going to call yourself a casino, you need to PAY people when they win. If you don't, you're nothing but a thief. It really is that simple.

 

[heador112]

Here is the email the management wrote :

"We would like to ensure you that we pay all our players and in an
efficient manner. We operate a legally licensed casino and abide to
highest standards of fair gaming. However we are very strict when it
comes to fraud and/or bonus abuse.

Bonuses are given in the interest of fair gaming, and should not be
abused by players. As operators we have the means to identify and
protect the casino from such tactics.

Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play.

We have acted according to our Terms and Conditions and we have also
initiated a refund of your deposit. Threats of negative publicity have
no merit in your current situation.

You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play.


It is imperative to understand that such bonus abuse tactics have a
limited success and are quickly identified by operators. In the event
that you believe that such a decision was taken in error and that you
want to continue using such betting patterns in the future, we would
take the liberty to advise you to play without a bonus.

In regards to your complaint and the claim that we have accepted your
deposits without any problems, we are giving you the option to return
all your deposits at the casino to resolve this. We have already refund
the amount of 100 EUR through Click2pay, we will initiate a withdrawal
for the remainder of the deposited funds. This resolution offer is not
negotiable and it is our final decision.

Regards,

The Management Team
Slots of Fortu "

@Laurie

As i said these accusation startet after i made something like a PAB at Gambling Grumbles . Take a look at the email they only talk about "bonus abuse" across the Rival Plattform and the betting patterns .

NO Syndicate

The reason to steal money statet in the email are reason enough to list them at a rogue list.

Thats why they startet with accusations like the syndicate stuff .

 

[Mavin1]

But just who is the criminal here, is it the OP who may or may not be part of a bonus abuse syndicate out of Germany?

Im glad to see the casino removed that rule but it still bothers me that no one is looking at the reason behind SOF taking this action. This only hurts the decent depositing players who take bonuses from those countries where these syndicates operate.

Im not saying the casino is 100% right but if this player is guilty of this or it can be proven perhaps by a PAB, then should he be paid, is it fair to other players? Im just trying to look at from both sides with what has been posted before I jump the gun and damn a casino to hell.

The Rep seems like he/she is trying to participate in this thread and answer questions, the OP has no problem stating his, doesnt the Rep deserve the same?

The truth lies somewhere in the middle and all facts should be looked at very close imo.

Just my 2 cents worth

Laurie

I can certainly appreciate what you are pointing out here, but do have to add my observation.
At the OP's initial post he told his story and kept his attitude pretty well under check, just stated facts.

SOF comes back with this lengthy detailed post where they immediately accuse the player of being a "Bonus Abusing German Syndicate", but gives no substantial evidence that what they say is so.

Things have escalated somewhat and the poster, displays a lot of frustration for having won not a large amount of money, but is denied because he didn't stick to a certain range of wagering amount. Again, I ask, who does, this is what normal players do.

Then I read the thread on Gambling Grumbles where SOF has offered a bribe of the players deposits if he would recant his testimony against their casino. Expecting a signed affidavit to forever buy the silence of the poster.

These two things have raised my eyebrow, to where even if they are telling the truth about the poster, they have discredited themselves with using such underhanded immature tactics.

If this person is a German Mafioso, then all this rep or whomever from this casino needed to do was their own PAB, in a mature and discreet manner. But once they had commited themselves to making these counter accusations public, then they have stepped into the fire and have to deal with it publicly.

Also, let us not forget, that Rival above any and all softwares has the most notorious bonus banning system on the planet, of which we have yet to hear it has malfunctioned.

So whether they are right or wrong they have screwed up in how this whole thing has been handled.

 

[takethemoney]

I know this has been said but I'll say it again for posterity. If this player was on record as being a bonus abuser across the Rival network, the casino should have either bonus banned or barred the player altogether way before this. They simply accepted deposits UNTIL HE WON, then dig up some trap in the form of a vague rule to avoid paying. If this player is a bonus abuser, the casino is equally guilty in allowing him to continue to deposit and play. He simply beat them at their own game [promo they offered], now it's time for them to pay, not welch on the win. This reminds me of kids in kindergarten where one kid wants to take back what he's already given another. How childish!

Pay him and then ban him, if they must. Denying legitimate wins is what causes much skepticism and causes players to avoid depositing. Not withstanding the difficulty in winning these days, there is just too much of a mess out there with online gambling for me to feel confident depositing anywhere. I'm going on 60 days since I have deposited anywhere and things like this just reinforce my lack of play.

 

[Nifty29]

I know this has been said but I'll say it again for posterity. If this player was on record as being a bonus abuser across the Rival network, the casino should have either bonus banned or barred the player altogether way before this. They simply accepted deposits UNTIL HE WON, then dig up some trap in the form of a vague rule to avoid paying. If this player is a bonus abuser, the casino is equally guilty in allowing him to continue to deposit and play. He simply beat them at their own game [promo they offered], now it's time for them to pay, not welch on the win. This reminds me of kids in kindergarten where one kid wants to take back what he's already given another. How childish!

Pay him and then ban him, if they must. Denying legitimate wins is what causes much skepticism and causes players to avoid depositing. Not withstanding the difficulty in winning these days, there is just too much of a mess out there with online gambling for me to feel confident depositing anywhere. I'm going on 60 days since I have deposited anywhere and things like this just reinforce my lack of play.

I agree.

IMO there is no such thing as bonus abuse.

If a legit player takes a bonus, meets the WR and wins then PAY THEM.

If you dont like the way he plays, then PAY THEM and then BAN THEM.

The stupid part is that the method the casino states was 'abusive' is actually NOT the best method to beat bonuses - just ask KK as he did it for years and now realises it is a false economy. If I were the casino, I would keep offering those bonuses to the player because they will LOSE in the medium to long term. What kind of casino bans people who they are almost certain to make a profit from???

What the hell is this 'syndicate' thing?? The expectation of these bonuses are -EV so only a fool would pool money into such a venture - as I said, you would think the casino would make them VIPs!! The only way I can see any 'abuse' is if it was a case of multiple accounts, which is a totally different matter and I notice the casino has not stated that this is the case.

SoF - PAY the player. They won, you lost - this time. BAN them if you like, but you will never see that money again!

 

[maxd]

You are an arse licker ...

Must I remind you to heed the Forum Rules? The following applies directly to the tone and content of your recent post(s):

1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language.

1.5 - No "Offensive" Posts, Links or Images: Please do not post any messages that are obscene, vulgar, sexually-orientated, hateful, threatening, racist, sexist, discriminatory, or otherwise violative of any local or international laws. ...

1.6 - No "Libelous" Posts. Do not make posts that could be considered libelous, defamatory, or posting merely to cause harm to another's business. Opinions are expected, but do not attack others with accusations of criminal activity unless this has been proven in a court of law.

If you continue to ignore the Rules you'll suffer the consequences, plain and simple. And "Oh sorry, I was so upset" is no excuse: behave respectfully or find somewhere else to post.

Surprised that Bryan hasn't had a piece to say in this thread yet. ...

As mentioned elsewhere Bryan is on the road and somewhat otherwise occupied just now. I'm sure he'll get around to reading this over and commenting but you may need to give it a few days.

 

[all4greed]

Heador112 -

You said the wagering was 50x, how much did you deposit and how much was the bonus?

 

[heador112]

Sorry Maxd .It will not happen again .

The circumstances of this issue and the way "Sof" handles this issue make me sick and i take their wrong and missleading accusation maybe a bit to personal.
Of course this is no excuse . I will watch my language first before i post again .

Heador112 -

You said the wagering was 50x, how much did you deposit and how much was the bonus?

It was a 100 € deposit and a non cashable Bonus of 110 € with a 50 times playthrough . I cannot remeber if it had a max cashout or not .

They have a very agressive marketing you will receive alot of emails with special bonuses . They encourage you to take the bonuses . If you lose no problem you will receive more bonuses . If you win they confiscate your money , because you claimed the bonuses they have sent you and more important you have won , this is called bonus abuse

Looks like this is the new stategy to solve the problem with the financial difficulties of the white label rival casinos .

 

[all4greed]

It was a 100 € deposit and a non cashable Bonus of 110 € with a 50 times playthrough . I cannot remeber if it had a max cashout or not .

I should have asked about the exact deposit/bonus way back when.

That's a crappy bonus, has outrageous wagering requirements, and not even cashable. Hardly highly desirable. I get 100/100 25x-30x fully cashable from other Rivals. This just makes their claim(s) more ridiculous and pathetic.

They should give you award just for making play through on this POS bonus.

 

[SoF]

My name is Stephen and I am one of the Casino Hosts at Slots of Fortune. Some of you may already know me from the casino. I am very familiar with this case since this account was assigned to me and I would like to provide a clear picture of what has really happened.

There are issues with the particular account beyond the advantage play that took place. There are discrepancies with the information provided that we are unable to post here. We respect the privacy of all account holders at our casino regardless of their behavior or intentions. If he was interested on resolving this, he should have filed a PAB and we would have presented this information to CM.

We have already issued a refund of his deposit associated with the advantage play. We also offered him an additional refund of his remaining lost deposits in an effort to show him that he is not welcome at the casino and it is not our policy to allow bonus abusers to play regardless of the outcome of their actions. So we have agreed to pay a total of 300 EURO in a form of a refund from a win of 1178 EURO. If indeed the particular account was just a winning player why will we go to all this trouble for a small amount such as 878 EURO. Why does he bring this public after three months? Some bits just don’t add up in this story.

We have also responded quickly to this thread and removed the clause involved. We did not want to confuse players and have any ambiguous interpretations.

I see winning players every day as a part of my job and I know we always pay all of them. This is the second complaint we have in two years, if we were so bad shouldn't they be piling up? If you do a forum search about our casino you won't find any unresolved complaints, on the other hand a search about the player reveals that he has the same security issues with another casino.

https://www.casinomeister.com/forums/threads/cassava-have-stolen-from-me.33620/

It is convenient to come and attack us in public, label us as rogue and unfair. Even be abusive and make claims that have no basis.
But we should wonder what he is doing wrong, and other casino's have similar issues with his account.

Also by being in daily contact with players I know that everyone wants to get a good deal and clear the rollover but the majority of you don't do what bonus abusers do even though you bet smart. Betting smart is different to betting systematically in a specific way and showing no loyalty.

P.S The bonus taken was 105% Bonus, 25xb+d, No Max Cashout.

 

[Pulver]

Hmm,

First he abused a 105% Bonus, 25xb+d (!!!) bonus with his betting style, then he became part of a German Syndicate, and now there is something wrong with his adress?

To even accuse someone who is playing a 105% 25xb+d slots bonus of "bonus abuse" in the first place is quite outrageous in my eyes.

I mean, what's next, is he linked to the Sicilian mafia aswell?

 

[Swede]

I can't quite make sense of pulver's points. Is there more to the story?

We all like to know.

 

[nisosbar]

If he was interested on resolving this, he should have filed a PAB and we would have presented this information to CM.

...

We have also responded quickly to this thread and removed the clause involved. We did not want to confuse players and have any ambiguous interpretations.

...

This is the second complaint we have in two years, if we were so bad shouldn't they be piling up? If you do a forum search about our casino you won't find any unresolved complaints, on the other hand a search about the player reveals that he has the same security issues with another casino.

I have never deposited there, so I really have no dog in this fight, but to be fair, these are all really good points. I don't know what happened, or what the nature of their information is, but I would like to see the complainant file a PAB. Obviously, he can do what he wants, but I have never read any complaint here on CM about Slots of Fortune, nor have I read anyone else here state that they have personally had a problem with Slots of Fortune. So I don't know what to think, but I haven't seen enough yet to condemn the casino.

 

[jetset]

I can't quite make sense of pulver's points. Is there more to the story?

We all like to know.

Perhaps the player would clarify exactly what bonus he took? There seems to be a discrepancy between his claims and those of casino rep 'Stephen', who says:

"P.S The bonus taken was 105% Bonus, 25xb+d, No Max Cashout."

That apart, imo the casino is on thin ice with this bonus abuse accusation - at the best of times a very questionable charge to make especially when based on ambigious and subjective concepts like "the spirit of the offer", "loyalty" and "advantage play."

How many times does it have to be said before casino operators get it - you construct the bonus offers and set the terms and conditions (putting the player at a disadvantage from the get-go) - if the player wins despite this minefield, then pay him or her! Once you've met your obligations feel free to ban the player from future promos or even action....but pay what is due first.

I'm not sure how much credible evidence the casino has on its other allegations against this player, but with this issue gathering momentum it may be in their best interests to engage with Max regardless of whether a PAB has been made and present some substantiation rather than hinting at irregularities but then retiring behind the 'security' smokescreen.

 

[heador112]

There are issues with the particular account beyond the advantage play that took place. There are discrepancies with the information provided that we are unable to post here. We respect the privacy of all account holders at our casino regardless of their behavior or intentions. If he was interested on resolving this, he should have filed a PAB and we would have presented this information to CM.

If Maxd allows me to PAB it will do it !!!
You have already talked about these discrepancies you accused me off a "questionable " adress .

You ignored that this "questionable" adress is at the back of my ID card and i can easily proove there nothing "questionable".

I would like to remind you that i filled a complain after 2 or 3 weeks at Gambling Grumbles and the result was a skull with crossbones for Slot of Fortune Casino .

We have already issued a refund of his deposit associated with the advantage play. We also offered him an additional refund of his remaining lost deposits in an effort to show him that he is not welcome at the casino and it is not our policy to allow bonus abusers to play regardless of the outcome of their actions. So we have agreed to pay a total of 300 EURO in a form of a refund from a win of 1178 EURO. If indeed the particular account was just a winning player why will we go to all this trouble for a small amount such as 878 EURO. Why does he bring this public after three months? Some bits just don’t add up in this story.

You have only paid 100 €

Another 200 € have never been paid !

It sounds like you want me to publish your "agreement" ?
I need a PDF converter for that .
I will do that this evening dont worry......

This issue was made public in August on Gambling Grumbles , as i said i was moving mid Augsut thats why it took a bit longer i had other things to do . But from now on you can no longer hide into the shadows .
Now i have time for you "Stephen" .

This is the second complaint we have in two years, if we were so bad shouldn't they be piling up? If you do a forum search about our casino you won't find any unresolved complaints, on the other hand a search about the player reveals that he has the same security issues with another casino.

Link Outdated / Removed

It is convenient to come and attack us in public, label us as rogue and unfair. Even be abusive and make claims that have no basis.
But we should wonder what he is doing wrong, and other casino's have similar issues with his account.

Also by being in daily contact with players I know that everyone wants to get a good deal and clear the rollover but the majority of you don't do what bonus abusers do even though you bet smart. Betting smart is different to betting systematically in a specific way and showing no loyalty.

P.S The bonus taken was 105% Bonus, 25xb+d, No Max Cashout.

What a poor response Stephen . You are not able to justify your theft of my money and try to better your position with posting links to other issues .
Steven i am playing in Online Casinos ! What do you espect ? Of course there are bad things happening . There are alot of black sheeps in this industry . I prefer to gamble in land based casinos , because i always get my winnings and i see the people . Its not like Online gaming where total stranger ripp you off . This kind of scumm only happens online .

Stephen , the past doesnt matter . Its a fact that Rival white label Casino have now financial problems . Thats why these things happens . Thats why TIV ripps off 80 K , thats why other Rival Casinos confiscate winnings based on bonus bans across the Rival plattform and thats why you steal my money and bandy a pack of lies about my person to safe your ass.
As you can see it is not working , the people on this forum are not stupid !
This is not about a security issue . For your records Cassava Enterprises is on the "No can do list " and many people had issues there . Lets say a player is ripped of by virtual , does that mean the Player is part of a syndicate , a bonus abuser or a cyber terrorist ?

 

[heador112]

Perhaps the player would clarify exactly what bonus he took? There seems to be a discrepancy between his claims and those of casino rep 'Stephen', who says:

"P.S The bonus taken was 105% Bonus, 25xb+d, No Max Cashout."

Well they have sent me weekend bonuses . I played first the 110 % Bonus and then after losing the 105 % Bonus .


Its the first time "Stephen" , "Michael Hill" , or whoever he/she is said the truth at this thread n.

 

[KasinoKing]

There are issues with the particular account beyond the advantage play that took place...

We have already issued a refund of his deposit associated with the advantage play....
...and it is not our policy to allow bonus abusers to play regardless of the outcome of their actions.

Hi Stephen,
Advantage play? Bonus abuse?
Please can you detail in plain English exactly which rule(s) relating to the bonus he took that this player actually broke?
Thanks,
KK

 

[heador112]

We have also responded quickly to this thread and removed the clause involved. We did not want to confuse players and have any ambiguous interpretations.

The rule why my money was stolen was removed . Thats why you should pay my money !!!!




@Swede and Nisosbar


They have never accused me of the syndicate and wrong documents stuff before i have a email confirmation of aceptet documents .

Of course they do not commentm this .

Please search the thread and you will find a email from the manager .

In this meail they explain that they confiscatet my money based on breaking the betsize rule . (doing small bets ).


No talk about syndicate , wrong information etc. !!!

The accusations startet after 3rd parties were involved and Slots of fortune realized the reason to steal my money can damage their reputation and Affilates will list them on blacklists .

That was the point when they startet the accusations . I can proove many of their accusation are not valid . Of course they dont comment it and ignore it .


Please be careful they may have removed the terms , but there is a much more dangerous term active at their site :


The Casino audits cash-ins to determine if winnings are a result of promotion abuse. It is possible for promotion abuse to occur even though wagering is compliant with the standard terms and conditions and bonus system rules. If promotion abuse is identified, then the Casino reserves the right at management’s discretion to take the following action(s) against the abusive player: A) may be banned from receiving or redeeming further promotions
B) may be banned from play in the casino
B) may have account terminated with immediate effect
C) Player information forwarded to a central database resulting in players being barred from receiving bonuses at any other casinos.
D) Cash-ins may be denied, reversed and/or considered void. In such cases, only original purchase amount may be allowed for withdrawal.


This term allows them to confiscate your winnings for the same reason why my money was stolen .

They can and will enforce this terms if you win . Especially with a high win . I think they belong to Silverstone like "This is vegas " who ripped off 80 K .



As you can see there is actually no improovement . Avoid them at all costs .

 

[Mousey]

First, I would like to chill a moment and thank the casino rep for braving our ire and posting the casino's side of this complaint.

Now... with that bit of courtesy said and done...

If the player is a known 'bonus abuser' (there is NO such thing ) he should have been caught in the infamous Rival bonus ban net -- yet he was allowed to deposit and claim bonuses more than once. I'd like to know just who maintains this player data base of known 'wicked' players. (And I don't mean the database among processors necessary to weed out fraud and problem charge back players. One has nothing to do with the other.)

I have seen no accusation of player fraud (multiple sign ups, fake ID, theft of another's CC, etc.). Granted, I don't understand about syndicates, but if the bonus is properly thought out, what's the diff who plays the money?

The OP met the T&C and WR.

The casino didn't like the way the player played SLOTS (for crying out loud) on a -EV bonus. They even claim there was 'strategy' used that increased his likelihood of winning... on SLOTS.

Am I the only one that feels like Alice down the rabbit hole???

 

[nisosbar]

The casino didn't like the way the player played SLOTS (for crying out loud) on a -EV bonus. They even claim there was 'strategy' used that increased his likelihood of winning... on SLOTS.

Am I the only one that feels like Alice down the rabbit hole???

No you aren't - on this point, I entirely agree with others here, and would suggest that any casino with that term should be considered for disaccreditation. I'm glad the casino agreed to eliminate that term.

Rival bonuses are almost always cashout maxxed TO BEGIN WITH in order to limit their potential losses, so even on the off-chance that someone runs very well, the damage is contained right from the start.

Further, the long-term negative expected value (to the player) probability of EVERY SINGLE SLOT governs the game whether you bet 20 cents or 20 dollars. So NOTHING the player can do can alter the fact that the House is more likely to win than you are ON EVERY SINGLE SPIN.

 

[KasinoKing]

No you aren't - on this point, I entirely agree with others here, and would suggest that any casino with that term should be considered for disaccreditation. I'm glad the casino agreed to eliminate that term.

Rival bonuses are almost always cashout maxxed TO BEGIN WITH in order to limit their potential losses, so even on the off-chance that someone runs very well, the damage is contained right from the start.

Further, the long-term negative expected value (to the player) probability of EVERY SINGLE SLOT governs the game whether you bet 20 cents or 20 dollars. So NOTHING the player can do can alter the fact that the House is more likely to win than you are ON EVERY SINGLE SPIN.

Me three!
If there really was a way to "abuse bonuses" with slots play I'm sure we would have all heard about it & be doing it by now... I know i would!

KK

 

[Tengil]

Just a notice that the way heador played is known as two-tier betting, its the only way to gain EV with non cashable bonuses. You bet maximum until you reach your target and then grind out the WR.

Its high risk and the rate of bust is probably over 90% but its still EV+ in the long run (as long as the casino pays). Its not against casino T&Cs as long as you dont brake any max bet rules.

And in this case no rules seems to have been broken so just pay and design your bonuses better next time.

 

[winnington]

Just a notice that the way heador played is known as two-tier betting, its the only way to gain EV with non cashable bonuses. You bet maximum until you reach your target and then grind out the WR.

Its high risk and the rate of bust is probably over 90% but its still EV+ in the long run (as long as the casino pays). Its not against casino T&Cs as long as you dont brake any max bet rules.

And in this case no rules seems to have been broken so just pay and design your bonuses better next time.

2-tiered betting doesn't necessarily make any non-cashable bonus EV+, but it increases the odds for the player.

50xb cashable bonuses would generally be EV-, so I doubt there is a betting strategy to make a 50xb non-cashable bonus bonus EV+ unless the bonus was well over 100% (didn't read the entire thread to see the % claimed).

 

[Tengil]

2-tiered betting doesn't necessarily make any non-cashable bonus EV+, but it increases the odds for the player.

50xb cashable bonuses would generally be EV-, so I doubt there is a betting strategy to make a 50xb non-cashable bonus bonus EV+ unless the bonus was well over 100% (didn't read the entire thread to see the % claimed).

Seems to have been a 105%. With a target high enough you could get some EV out of it but the risk of bust would be very high (well over 90%). So the risk would be too high for such a low reward IMO. And with Rivals you dont know for how long you get bonuses, would suck to lose 20-30 in a row and then be bonusbanned.

 

[vinylweatherman]

Just a notice that the way heador played is known as two-tier betting, its the only way to gain EV with non cashable bonuses. You bet maximum until you reach your target and then grind out the WR.

Its high risk and the rate of bust is probably over 90% but its still EV+ in the long run (as long as the casino pays). Its not against casino T&Cs as long as you dont brake any max bet rules.

And in this case no rules seems to have been broken so just pay and design your bonuses better next time.

Isn't this just "smart betting", which the rep said was OK? The rep said that the OP bet in a systematic (and abusive) manner. There seems little else one can do with slots, "smart betting" IS also the same as this "systematic manner".

The rep STILL refuses to say WHY the infamous Rival bonus banning system let his casino down so badly. This player was "clearly" abusing bonuses across the entire Rival platform, yet the Rival central database failed completely to notice this, even though it "notices" many MINOR infringements, such as "not playing on beyond WR by xx%".

Instead of cashing out when WR was met, maximising the win, the OP then THREW AWAY some 500 credits (about HALF his net win) on a few max bet spins. A REAL "bonus abuser" would not do this, they would use that 500 to take FURTHER bonuses, enabling them to have 1000+ credits to fire off max bet spins with.

Despite the removal of the term, and the claim that only "one or two" players actually have their winnings confiscated, how does any player know that THEY are not going to end up being the "third player" to have their winnings confiscated.

Despite being targeted by this alleged syndicate, ONLY "one or two" players have been "busted". Seems like a very small syndicate to me.

In short, it seems you are not ALLOWED to play to WIN at Rival casinos, you are expected to play "dumb" and lose all your money. If players feel they are going to have their play put under the microscope with a view to finding a reason not to pay, they WILL drift away from the casino, and prospective players will be frightened off. This, apparently, is EXACTLY what has been happening recently across the whole Rival platform.

 

[Tengil]

Isn't this just "smart betting", which the rep said was OK? The rep said that the OP bet in a systematic (and abusive) manner. There seems little else one can do with slots, "smart betting" IS also the same as this "systematic manner".

The rep STILL refuses to say WHY the infamous Rival bonus banning system let his casino down so badly. This player was "clearly" abusing bonuses across the entire Rival platform, yet the Rival central database failed completely to notice this, even though it "notices" many MINOR infringements, such as "not playing on beyond WR by xx%".

Instead of cashing out when WR was met, maximising the win, the OP then THREW AWAY some 500 credits (about HALF his net win) on a few max bet spins. A REAL "bonus abuser" would not do this, they would use that 500 to take FURTHER bonuses, enabling them to have 1000+ credits to fire off max bet spins with.

Despite the removal of the term, and the claim that only "one or two" players actually have their winnings confiscated, how does any player know that THEY are not going to end up being the "third player" to have their winnings confiscated.

Despite being targeted by this alleged syndicate, ONLY "one or two" players have been "busted". Seems like a very small syndicate to me.

In short, it seems you are not ALLOWED to play to WIN at Rival casinos, you are expected to play "dumb" and lose all your money. If players feel they are going to have their play put under the microscope with a view to finding a reason not to pay, they WILL drift away from the casino, and prospective players will be frightened off. This, apparently, is EXACTLY what has been happening recently across the whole Rival platform.

It seems to mainly be based on winnings, not the style of play.

The border between two-tier to maximize EV and "recreational" play is very dim on slots. Its quite natural to try to "secure" your win after a good hit by lowering your betsize and I think quite a few players on this forum sometimes like to start with big bets (especially if the bonus is non cashable).

 

[jetset]

This condition to my eye is equivalent to the notorious FU clause...it effectively means that the casino can do pretty much whatever it wants regardless of its own T&Cs.

The Casino audits cash-ins to determine if winnings are a result of promotion abuse. It is possible for promotion abuse to occur even though wagering is compliant with the standard terms and conditions and bonus system rules. If promotion abuse is identified, then the Casino reserves the right at management’s discretion to take the following action(s) against the abusive player:

A) may be banned from receiving or redeeming further promotions
B) may be banned from play in the casino
B) may have account terminated with immediate effect
C) Player information forwarded to a central database resulting in players being barred from receiving bonuses at any other casinos.
D) Cash-ins may be denied, reversed and/or considered void. In such cases, only original purchase amount may be allowed for withdrawal.

 

[maxd]

If Maxd allows me to PAB it will do it !!!

I've looked over your PAB case records and although you've had your fair share of exceptions to the "One Free Shot" rule already I see that at least two of those should be set aside because of special circumstances.

You know you should have considered the PAB route at the very beginning of this, yes? It never hurts to ask and all these posts can seriously damage your case, not to mention making my efforts much harder for much less chance of a successful outcome.

Anyway, I'll discuss this with Bryan and get back to you.

LATER: Bryan is looking into this but he's on the road this week again so things are going to take a little time. The PAB is a no-go for the time being.

 

[heador112]

Good to here Max. Let me know as soon as you and Bryan have anything new or if you want me to PAB later , just contact me .

 

[all4greed]

We have already issued a refund of his deposit associated with the advantage play. We also offered him an additional refund of his remaining lost deposits in an effort to show him that he is not welcome at the casino and it is not our policy to allow bonus abusers to play regardless of the outcome of their actions. So we have agreed to pay a total of 300 EURO in a form of a refund from a win of 1178 EURO. If indeed the particular account was just a winning player why will we go to all this trouble for a small amount such as 878 EURO. Why does he bring this public after three months? Some bits just don’t add up in this story.

Your casino has lost a hell of a lot more than 878 Euro over this mess.

By your own admittance you claim this player was a known bonus abuser but you accepted his deposit. It wasn't an issue until the player won but you sure were happy to allow them to deposit until then.

Mix in allegations of ID problems, member of a syndicate, etc. after the advantage play excuse and you've made a loss of credibility recipe.

Pay the person 878 Euro, attempt to redeem yourself, and move on. It's called damage control - read up on it...