Roguish Slotsoffortune (Rival Casino) steals my money

[all4greed]

I'm still trying to figure out how anyone, let alone a group, could abuse Rival's bonuses.

The bonuses I've seen are getting more complicated with "must win 4x bonus", etc. and toss in the high wagering (30-70x). I even saw a freebie with 100x wagering.

I think some people are just pissed that their customers actually beat the odds on bonus play and cashout.


The End.

 

[takethemoney]

Surprised that Bryan hasn't had a piece to say in this thread yet. Too bad negative banners can't be placed all over the gambling portals to thwart anyone's playing at these places.

 

[SoF]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune

 

[BMWSTACK]

So does that mean your paying the person?

 

[winnington]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. We stand behind our decision regarding the player and syndicate involved. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune

It's great that you decided to (apparently) pay, but the question remains as to why he was allowed to deposit and claim a bonus in the first place if he was already identified as a "bonus abuser". It seems that your policy is to allow bonus abusers to continue depositing until they win, at which point their winnings are confiscated unless said player knows of places like casinomeister and cause some negative publicity, in which case you make an exception to this policy.

 

[dcpam39]

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.


Kind Regards,

Player Relations
Slots of Fortune

I don't think they agreed to pay the op,
Pam

 

[all4greed]

It's pretty clear there are not paying the OP...

 

[heador112]

We would like to inform you that after a meeting with the management team we have come to the decision of removing the relevant term.

This is due to the fact that the term appears be creating a confusion among players. We have never enforced this term as a standard policy and we do not want it to be interpreted as such.

This does not change our policy against bonus abuse. Our initial decision regarding the player and syndicate involved still stands. Bonus abusers are not welcome at the casino, and giving in to their demands will create an unfair gaming environment for our regular players.

Once again we would like to thank all of you that devoted time in this thread, your feedback give us a chance to improve our service.

Kind Regards,

Player Relations
Slots of Fortune
Today 05:16 AM

You are an arse licker Sof. First you start with your arrogant shit chat and now you try to fool the people here again .

You have prooven many times that you are a dirty liar !

A small summary for the readers :

Slotsofffortune denied my withdrawal for "bonus abuse" .

The Management told me in a offical statement that the reason for stealing my money is that i changed from a higher to a lower betsize after a good win and then i wagered more then the minimum with high bets again at the end and this was again abuse !!!

It doesnt matter how you play abuser in there definition is that the player wins . So in these cases you have broken the rules and the casino will confiscate your moneys .

Im not joking here , were talking about a rogue and criminal organisation here . They have small and dirty offices in Curacao and they keep your deposits . If you are lucky enough to win they will call you "bonus abuser " and steal your money .


When i made a complain on Gambling grumbles Slots of fortune casino realized that the circumstances are enough to put them on blacklists and some Affilates could even remove them completely from their list.
So Slots of fortune accused me of beeing party of of a syndicate to justify their criminal activity .

This happened after 3rd parties were involved !
They have never accused me of that before i made this case public . The accusation are based on the following : "The account involved shares similar demographic and betting pattern characteristics".

I was playing Slots there is no betting patterns its not like Roulette or Blackjack . You just click " Spin" nothing more .


Sof ingnores questions in this thread .He accused me of a"questinable " adress and a wrong number.

He ignored that i told him this so called "questinable " adress can be seen on my ID card !!!

My telephonenumber was correct to i have never received an call from them during July i have asked for a phone number from the management but Sof told me that there is no number . (I played during July there and they have also decided to steal my money at this time ).

Slotsoffortune is not intestet to be contactet by scammed customers that why there Manager use a stupid fakename which sounds like a popstar



Slots of fortune is a Rival White label Casino , if you search the forum there are many payment issues , confiscatet winnings and other Rogue behaviour .

Rival white label casinos have financial problems thats why they start to steal peoples money .

Especially Slotsoffortune.com is a extremely rogue organisation . They accuse regular players of beeing a bonus absuers and of beeing part of a syndicate .
They will do that again if people deposit there . If you dont want to play in a casino with risk of beeing labeld as abuser , syndicate memeber and other lies dont play at Slotsoffortune casino!!!!


SOF

Why dont you answer the questions on this thread ?

Why do you not answer to my evidence that the so called "questinable" adress is at my ID CARD backside !!! ???

Why do you accuse me of things i have never done ?


Poeple its not safe to play there play at reputables places not at Slotsoffortune as soons as you are lucky and have won more then you lost there is a high risk they confiscate your money due to their financial diffilcutilties with stupid excuses.

NEVER DEPOSIT AT SLOTS OF FORTUNE CASINO !!!

 

[heador112]

I'm still trying to figure out how anyone, let alone a group, could abuse Rival's bonuses.

The bonuses I've seen are getting more complicated with "must win 4x bonus", etc. and toss in the high wagering (30-70x). I even saw a freebie with 100x wagering.

I think some people are just pissed that their customers actually beat the odds on bonus play and cashout.


The End.

We are talking about a 50 times Playthrough and a non cashable bonus !!!

It was a bad decision at all to play with such a bonus . I dont belive its possible to "abuse" such a bonus .

 

[bb28]

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Player Relations
Slots of Fortune

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

 

[oldtrvlagt]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

I've been wondering that too....or were they just blowing more hot air?

 

[takethemoney]

SoF has lost any and all credibility and their rep is delivering the message from the devil. Not happy this player has had to go thru this but I am glad it came to light to help others not spend their money there. Basically they are saying they reviewed and modified their t&c based on feedback in this thread. Sorry, but bull shit! It's not sincere and they are not going to pay the player, so I say it's too little - too late. The management of this casino is just too inept to see and understand the big picture. They'll soon be Dinosaur bones.

 

[winnington]

Yikes! I thought the rep meant that the player was going to be paid, and I still thought they were coming out of this looking pretty bad.

So glad I can't play at Rivals.

 

[Mavin1]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

This question has been asked in this thread, I believe more than once but has been ignored.

Plus it has been asked, if said player is tagged as a notorious bonus abuser, supposedly, then why was this casino issuing bonuses to such player?

SOF you need to answer these questions.

 

[takethemoney]

This question has been asked in this thread, I believe more than once but has been ignored.

Plus it has been asked, if said player is tagged as a notorious bonus abuser, supposedly, then why was this casino issuing bonuses to such player?

SOF you need to answer these questions.

I agree, but doubt we'll get anything close to the truth from these criminals.

 

[LaurieJim]

I agree, but doubt we'll get anything close to the truth from these criminals.

But just who is the criminal here, is it the OP who may or may not be part of a bonus abuse syndicate out of Germany?

Im glad to see the casino removed that rule but it still bothers me that no one is looking at the reason behind SOF taking this action. This only hurts the decent depositing players who take bonuses from those countries where these syndicates operate.

Im not saying the casino is 100% right but if this player is guilty of this or it can be proven perhaps by a PAB, then should he be paid, is it fair to other players? Im just trying to look at from both sides with what has been posted before I jump the gun and damn a casino to hell.

The Rep seems like he/she is trying to participate in this thread and answer questions, the OP has no problem stating his, doesnt the Rep deserve the same?

The truth lies somewhere in the middle and all facts should be looked at very close imo.

Just my 2 cents worth

Laurie

 

[heador112]

Hi lauriejim

Maybe you havent read the hole thread . Its quite long now and i think i have published the original email from the management .

They are not accussing me of the syndicate stuff !!!!


I know i wrote it before , but i would like to repeat it : This accusation startet after 3rd parties were involved .

lauriejim i have done something similar to a PAB at Gambling Grumbles the result was a skull with crossbones for the Slotsoffortune Casino .

Imagine you would be the Manager of Sof and you have confiscatet the winnings of a player based on the betsize change during the WR. Now the player starts complaining .

How will this at the public look like ?

What will you do ?

A player who was ripped off for changing his betsize .........

Thats why they need something better new and accuse me of this syndicate stuff. I actually dont know what they mean by that . Multiple accounts , or maybe some special German Club to play Sof bonuses ?

Please read the article on Gambling Grumbles : ", .......that we believe the particular individual may be part of. The account involved shares similar demographic and betting pattern characteristics".

I played Slots . Using betting patterns and slots in one sentence is not very smart . Germany has more then 80 Million residents . Probably 100 -200 are memebers of Slotsoffortune and have clicked their left mouse button on "spin".There you have the syndicate .

If i would be part of a syndicate i had probably other things to do then to spend ours in forums . Off course i want my money but it is also important for Sof dont steals money from more people . Under their currect situation it is very likely it happens again . I was unlucky that it hit me . But there is risk for everybody (who wins) beeing labeld as bonus abuser , syndicate , false adress , cyber terrorist etc. and get your winnings confiscatet . Thats why i want to warn to deposit and places like Slotsoffortune .


Please read the Statements carefully and you will see that Sof startet with new accusations . He said my adress would be "questionable" . The funny thing is this "questionable " adress is printet on my ID card . Of course Sof ignored that too . Like many questions here in the Thread .

Oh yes i forgot to mention that these guys have also sent me a email that my security documents are acceptet and my pending cashouts would be processed soon .


Take a look how his posts changed he changed from his arrogant style to an arse licker within one day .


It is often very easy to uncover his lies . I have documents for that and i can proof it.

 

[heador112]

I know it's a little off topic, but did anyone else notice this little jewel above in the statement??

I'd like to know exactly how they "know" this information, wouldn't you all?

I think there is a connection from Orange Gamezz (rogue pit) to Slots of fortune . I have played a couple of weeks there before i registered an account with Slots of fortune . I was very lucky there with bonuses . Orange Gamezz paid my money . But i am sure there is indeed a connection between the "bonus abuse" accusations from "sof" and the lucky run at orange gamezz . It wouldnt be surprising if there is a connection .




Read the posts of "Sof" he has a special preference for hot air and mythomania .

Tomorrow he probably accuse me off beeing the leader of a terror organisation and thats why my account was closed and my money stolen

If you ask for prooves he will tell you that he dreamed about it . Thats proof enough for him.....

 

[Lucky Loser]

Occassionally I play at Slots of Fortune.

No way will I play there again after reading this. If I take a bonus and meet playthrough I expect to be paid.

 

[LaurieJim]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.
The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

I dont like the advantage play rule either, its bull crap and im glad they have done away with it, a player will always have different patterns of play and we all want to meet those WR when they are high. The casino has stated what I bolded above about the syndicate player(s), im just going by what I read.

Why would a casino risk losing many players over 1100.00 if they didnt know something we are not privy to?

Im sure casinos share data with each other, so something had to set off some red flags imo.

It just makes me wonder ?

Laurie

 

[jenn1381]

I just don't understand where this "bonus abuse" BS even came from. The OP was playing SLOTS. Are they not supposed to be random?? If they are random, that would mean there is NO way to trick the system. You're either lucky, or you're not - case closed.

So how are all these casinos coming up with bonus abuse on slots only coupons. If you are going to call yourself a casino, you need to PAY people when they win. If you don't, you're nothing but a thief. It really is that simple.

 

[heador112]

Here is the email the management wrote :

"We would like to ensure you that we pay all our players and in an
efficient manner. We operate a legally licensed casino and abide to
highest standards of fair gaming. However we are very strict when it
comes to fraud and/or bonus abuse.

Bonuses are given in the interest of fair gaming, and should not be
abused by players. As operators we have the means to identify and
protect the casino from such tactics.

Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play.

We have acted according to our Terms and Conditions and we have also
initiated a refund of your deposit. Threats of negative publicity have
no merit in your current situation.

You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play.


It is imperative to understand that such bonus abuse tactics have a
limited success and are quickly identified by operators. In the event
that you believe that such a decision was taken in error and that you
want to continue using such betting patterns in the future, we would
take the liberty to advise you to play without a bonus.

In regards to your complaint and the claim that we have accepted your
deposits without any problems, we are giving you the option to return
all your deposits at the casino to resolve this. We have already refund
the amount of 100 EUR through Click2pay, we will initiate a withdrawal
for the remainder of the deposited funds. This resolution offer is not
negotiable and it is our final decision.

Regards,

The Management Team
Slots of Fortu "

@Laurie

As i said these accusation startet after i made something like a PAB at Gambling Grumbles . Take a look at the email they only talk about "bonus abuse" across the Rival Plattform and the betting patterns .

NO Syndicate

The reason to steal money statet in the email are reason enough to list them at a rogue list.

Thats why they startet with accusations like the syndicate stuff .

 

[Mavin1]

But just who is the criminal here, is it the OP who may or may not be part of a bonus abuse syndicate out of Germany?

Im glad to see the casino removed that rule but it still bothers me that no one is looking at the reason behind SOF taking this action. This only hurts the decent depositing players who take bonuses from those countries where these syndicates operate.

Im not saying the casino is 100% right but if this player is guilty of this or it can be proven perhaps by a PAB, then should he be paid, is it fair to other players? Im just trying to look at from both sides with what has been posted before I jump the gun and damn a casino to hell.

The Rep seems like he/she is trying to participate in this thread and answer questions, the OP has no problem stating his, doesnt the Rep deserve the same?

The truth lies somewhere in the middle and all facts should be looked at very close imo.

Just my 2 cents worth

Laurie

I can certainly appreciate what you are pointing out here, but do have to add my observation.
At the OP's initial post he told his story and kept his attitude pretty well under check, just stated facts.

SOF comes back with this lengthy detailed post where they immediately accuse the player of being a "Bonus Abusing German Syndicate", but gives no substantial evidence that what they say is so.

Things have escalated somewhat and the poster, displays a lot of frustration for having won not a large amount of money, but is denied because he didn't stick to a certain range of wagering amount. Again, I ask, who does, this is what normal players do.

Then I read the thread on Gambling Grumbles where SOF has offered a bribe of the players deposits if he would recant his testimony against their casino. Expecting a signed affidavit to forever buy the silence of the poster.

These two things have raised my eyebrow, to where even if they are telling the truth about the poster, they have discredited themselves with using such underhanded immature tactics.

If this person is a German Mafioso, then all this rep or whomever from this casino needed to do was their own PAB, in a mature and discreet manner. But once they had commited themselves to making these counter accusations public, then they have stepped into the fire and have to deal with it publicly.

Also, let us not forget, that Rival above any and all softwares has the most notorious bonus banning system on the planet, of which we have yet to hear it has malfunctioned.

So whether they are right or wrong they have screwed up in how this whole thing has been handled.

 

[takethemoney]

I know this has been said but I'll say it again for posterity. If this player was on record as being a bonus abuser across the Rival network, the casino should have either bonus banned or barred the player altogether way before this. They simply accepted deposits UNTIL HE WON, then dig up some trap in the form of a vague rule to avoid paying. If this player is a bonus abuser, the casino is equally guilty in allowing him to continue to deposit and play. He simply beat them at their own game [promo they offered], now it's time for them to pay, not welch on the win. This reminds me of kids in kindergarten where one kid wants to take back what he's already given another. How childish!

Pay him and then ban him, if they must. Denying legitimate wins is what causes much skepticism and causes players to avoid depositing. Not withstanding the difficulty in winning these days, there is just too much of a mess out there with online gambling for me to feel confident depositing anywhere. I'm going on 60 days since I have deposited anywhere and things like this just reinforce my lack of play.

 

[Nifty29]

I know this has been said but I'll say it again for posterity. If this player was on record as being a bonus abuser across the Rival network, the casino should have either bonus banned or barred the player altogether way before this. They simply accepted deposits UNTIL HE WON, then dig up some trap in the form of a vague rule to avoid paying. If this player is a bonus abuser, the casino is equally guilty in allowing him to continue to deposit and play. He simply beat them at their own game [promo they offered], now it's time for them to pay, not welch on the win. This reminds me of kids in kindergarten where one kid wants to take back what he's already given another. How childish!

Pay him and then ban him, if they must. Denying legitimate wins is what causes much skepticism and causes players to avoid depositing. Not withstanding the difficulty in winning these days, there is just too much of a mess out there with online gambling for me to feel confident depositing anywhere. I'm going on 60 days since I have deposited anywhere and things like this just reinforce my lack of play.

I agree.

IMO there is no such thing as bonus abuse.

If a legit player takes a bonus, meets the WR and wins then PAY THEM.

If you dont like the way he plays, then PAY THEM and then BAN THEM.

The stupid part is that the method the casino states was 'abusive' is actually NOT the best method to beat bonuses - just ask KK as he did it for years and now realises it is a false economy. If I were the casino, I would keep offering those bonuses to the player because they will LOSE in the medium to long term. What kind of casino bans people who they are almost certain to make a profit from???

What the hell is this 'syndicate' thing?? The expectation of these bonuses are -EV so only a fool would pool money into such a venture - as I said, you would think the casino would make them VIPs!! The only way I can see any 'abuse' is if it was a case of multiple accounts, which is a totally different matter and I notice the casino has not stated that this is the case.

SoF - PAY the player. They won, you lost - this time. BAN them if you like, but you will never see that money again!