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SlotsMillion SOW (Extrodinarily In-Depth) Request

Discussion in 'Online Casinos' started by zonalkman, Apr 18, 2018.

    Apr 18, 2018
  1. zonalkman

    zonalkman Newbie member

    Location:
    London, UK
    So this morning (after a long night of playing, and losing no doubt :) ) I logged into my account to see a red banner, stating that - money laundering regulations etc etc - I needed to provide proof of where my income comes from etc.

    I have complete faith in SlotsMillion - have played there for many months without any issues (and when there are problems they're dealt with incredibly quickly and professionaly) - but after today I seriously contemplate whether I'll be playing there again.

    So, saw the SOW request - went straight onto Live Chat and explained, I work for myself - I'm self-employed, but haven't been for all that long, so I don't have years of tax returns, etc to show them. (I am also a sole trader so no chance of showing dividend payments, as I don't operate under a Limited Company.)

    I explained that my income is generally paid into my bank account, and my PayPal. I'm essentially a freelancer - so the date of payments, or amount, is virtually impossible to predict. Once week I may recieve payment from one client, the next, it could be 4 or 5.

    Explained all of this, and they were OK with it, said to send over a Bank Statement, and screengrabs of my PayPal stats (payments in, out etc.)

    I was then informed the Bank statement wasn't accepted, because "it doesn't justify the money I spend". Not entirely sure what they mean here, but fair enough. Went back to chat, told them this was exactly WHY I got in touch before submitting anything, because I needed to explain that I'm not just getting a payslip each month.

    So I then provided them 3 months worth of PayPal transactions (and this is already way more information than I feel comfortable to give out)

    Well, one person from the finance department said PayPal docs are fine - another said they don't accept them, because "we don't accept it as a payment method at our site."

    And long story short, I've spent just over 6 hours on live chat waiting for replies, getting contradictory guidance - and an hour or so ago it turns out the PayPal statement WAS accepted (but only as a method of showing my SOW.)

    It was, again rejected, because:

    "I just received an reply from the finance department ans ad we know you have withdrawals at Paypal account, we don't know where the withdrawals go and this information is required.

    We also need to know what is the income for you (for example monthly), just to know if it matches with the account.

    If you show your income of for example March and April and it matches, please provide us all details possible."


    So, what the hell do they want from me? I've already shown them every single client who's paid me. Which is, already IMO far above what I should be obligated to share. Now, they presumably want to match every payment I recieved on PayPal, with every withdrawal I made from PayPal, to my bank account - and HOPE that my deposits at the casino match up?

    I completely understand they are being cautious. I get that. But I wasn't even alerted of the SOW thing, it was by chance when I logged in - and they even asked me to show them contracts and conversations I've signed/had with clients, showing I have a regular income!

    Is this me being OTT or is this frankly ridiclous, as I believe it is.

    I have nothing but respect for the whole SlotsMillion team, and think they are such a stand-up casino, I play nowhere else - but this has made me lose so much faith in them, along with 6, almost 6 1/2 hours of non-stop chat, email, etc - to no resolve!
     
  2. Apr 18, 2018
  3. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    i feel for you i would be in the same boat , im self employed i get paid when i finish the jobs , i can not be paid for upto around one month , again this is not going to sit well with what they are requiring , i've already had to closed accounts due to this & me not sending in proof , i just cannot get my head around it yet. after what you've been put through i doubt im going to bother either , seems they are clearly not sure what they require hence all the questions , nothing is clear cut, maybe time to try a new casino)
     
    Mouche12 and goatwack like this.
  4. Apr 18, 2018
  5. zonalkman

    zonalkman Newbie member

    Location:
    London, UK
    Thing is, I feel for all the CS staff - apparetnly it's the first day it's been implemented, and they clearly don't know the ins and outs of the SOW stuff yet - but it's completely up in arms, and I thought I was pretty good with the level of stuff I sent? I know very few other self employed people who'd be happy submitting the same levels of info!
     
    Mouche12 likes this.
  6. Apr 18, 2018
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    yep i have a issue with this , i can understand certain points , but in regards to what i make/earn, i cannot recall how long ago this was required other than a mortgage or credit i was applying for & i haven't done this in many many years, as i dont require it , seems you have been very good about it , give them a few days see what happens.
     
    Mouche12 and goatwack like this.
  8. Apr 18, 2018
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :eek2:
    WTH does it matter where it goes, as long as I have it?
    I'm sure as hell not declaring to ANYone how and where I spend my $ and on what - that's my concern. It should only matter I've the funds to justify my deposits.
    I feel for everyone going through this, because personally, while I 'might' be ok showing I've funds to justify my deposits, I'm not going to be sharing with any 3rd parties my personal spending habits.

    Anyway, that being said, have you reached out to the rep here in the forum to help you with this?
     
    goatwack likes this.
  10. Apr 18, 2018
  11. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Accounting
    Location:
    Earth
    A night of slots no longer becomes fun anymore when the casinos and commissions think they have a right to your private and personal income.

    I love slots. But send me one request like this and the account will go instantly dormant. And if all casinos ended up doing this it would be goodbye online.
     
    mattsgame, nikantw, Mouche12 and 5 others like this.
  12. Apr 18, 2018
  13. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    And so it begins.....

    Further proof of who is allowed to gamble or not.

    "We also need to know what is the income for you (for example monthly), just to know if it matches with the account."

    They have an idea of your spending habits and anything outside of that gets flagged I take it.

    And why the need to send in months' worth of payslips? Far easier for the UKGC & co to set out one universal rule of what is required, rather than watch casinos run around in a panic making ridiculous demands. This is getting tiresome, and it's only just begun :cool:
     
    aceking123, Mouche12 and dionysus like this.
  14. Apr 18, 2018
  15. dillfly2000

    dillfly2000 spammy account

    Location:
    Canada
    It's it funny because if they offer an affiliate program they should Understand your situation. Most affiliates use prepaid or epayment methods in many forms. If I had to deal with what your dealing with, I'd drop them. Not worth your sanity.

    It sounds like you have a few support staff that aren't communicating with eachother. One person says it's good where the other says it's not. Yeah not worth it. There's plenty of casinos that do a better job at managing this stuff.
     
    Mouche12 and goatwack like this.
  16. Apr 18, 2018
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    What annoys me about this is 'turnover'. I spent net about 20k last year but my withdrawals were like 50k+ and deposits about 70k. Obviously on a rolling basis without withdrawing I couldn't (or certainly wouldn't have!) deposited so much. I have a budget of a few hundred a week net so really should just be able to account for that, without having to explain wins and withdrawals make up about 80% of my deposits.
     
    Mouche12 and goatwack like this.
  18. Apr 18, 2018
  19. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    A grey area that they haven't bothered looking in to, I'm sure there are many who'd use previous winnings as a deposit method, far in excess of their actual income. Yet I can imagine that being flagged as suspicious straight away :rolleyes:
     
  20. Apr 18, 2018
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Easily. If I pulled out a 2K WD, I asure as heck otherwise couldnt afford to gamble 2K on my budget, but 'free money' (casino wins) changes the scale of what I can afford to gamble that month.
     
    Mouche12, Jono777 and goatwack like this.
  22. Apr 18, 2018
  23. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    So I take it they're attempting to eliminate certain groups from gambling altogether by using this criteria, such as, I don't know, the unemployed. With self- employed not far behind :cool:
     
    Mouche12 and dionysus like this.
  24. Apr 18, 2018
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    WOT?? No slotting on benefits??? :eek: Can't pawn the mobility scooter any more? :eek::eek::eek:
     
    Harry_BKK, Mouche12 and goatwack like this.
  26. Apr 18, 2018
  27. Charlotte

    Charlotte Accredited Casino Representative

    Occupation:
    Head of Product
    Location:
    Barcelona
    Hello zonalkman,

    I sent you a PM about that matter, hoping we can sort this out.

    Regards
     
  28. Apr 18, 2018
  29. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    No more SOW on JSA or ESA.

    Just endless JK! :laugh:
     
  30. Apr 18, 2018
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    tbf there's nothing intrinsically wrong with gambling on benefits if your bills are paid - even guys stuck at home need fun and have an entertainment allocation.
     
    Mouche12, Jasminebed and goatwack like this.
  32. Apr 18, 2018
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    So if a rich family member dies and leaves someone a fortune, players need to provide a will to casinos? :laugh:

    This is pathetic and whoever is making these decisions at the gaming commission is being given way too much leniency. Surely this cant be a group decision because there cant be that many stupid people in a profession such as that?

    Its sad to see people love slots more than their own privacy and are caving to these demands just to play their favorite games.
     
  34. Apr 18, 2018
  35. zonalkman

    zonalkman Newbie member

    Location:
    London, UK
    Charlotte has sent me a PM, and hopefully we are on our way to getting this sorted. The big issue I have, is all day, the ONLY thing I have been wanting to know, is what exactly I needed to send and provide. And everytime a document was rejected, I would ask again, only to be sent the same cookie-cutter response from CS. They actually blocked me on the live chat because I continued asking, because they didn't give any answers!

    I have complete confidence that Slots Million will make this right, quickly - they always do - but I am hacked off with today, especially when Charlotte was able to give me answers that - I tried in vain - to get for the last 4 or 4 hours!

    Will keep this updated!
     
    Mouche12 and dionysus like this.
  36. Apr 18, 2018
  37. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol ya, I saw one post where they DO actually state any inheritances etc....sad.
    But I'm with you - I'll hit the B and M before I fork over my financial info (at least to the degree Ive seen asked)
     
    Mouche12 and lockinlove like this.
  38. Apr 18, 2018
  39. zonalkman

    zonalkman Newbie member

    Location:
    London, UK
    SlotsMillion SOW (Extrodinarily In-Depth) Request: upload_2018-4-18_17-33-19.png,Apr 18, 2018

    In case you were wondering what SM accept
     

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