Your promotions page advertises a weekly reload. After making a subsequent deposit i tried to claim the promotion but Isak from the live-chat declined the bonus:
"I am rally sorry to say that the weekly realod program is not up and runnig just jey i really hope it will go live in the near future."
What kind of strange answer is that? You promote this offer and then you get an answer full of typos telling you that it is not live yet? Somewhat disappointing.
Hi hedgehok!
I knew this day was coming - you are right, we do promote the reload bonus that is not active yet. It was supposed to be but it got delayed and it should be released shortly. However, I will be happy to help with a reload bonus, would you please send me your username in a private message?
So, here is why the reload bonus is delayed - we are building a dynamic bonus that will be custom for each player. We are aiming to create a fair bonus for each player so the bonuses will have different match percentages, different maximum values and different wagering requirements as well. The delay comes slightly due to that we have focused a lot on clearing out some bugs and improving the performance of the playtech and rival lag.
Trust me, it is worth the wait