Baptism by Fire - success SlotsMillion - sister casino to Tropezia Palace

[luckysox]

Your promotions page advertises a weekly reload. After making a subsequent deposit i tried to claim the promotion but Isak from the live-chat declined the bonus:

"I am rally sorry to say that the weekly realod program is not up and runnig just jey i really hope it will go live in the near future."

What kind of strange answer is that? You promote this offer and then you get an answer full of typos telling you that it is not live yet? Somewhat disappointing.

Hi hedgehok!

I knew this day was coming - you are right, we do promote the reload bonus that is not active yet. It was supposed to be but it got delayed and it should be released shortly. However, I will be happy to help with a reload bonus, would you please send me your username in a private message?

So, here is why the reload bonus is delayed - we are building a dynamic bonus that will be custom for each player. We are aiming to create a fair bonus for each player so the bonuses will have different match percentages, different maximum values and different wagering requirements as well. The delay comes slightly due to that we have focused a lot on clearing out some bugs and improving the performance of the playtech and rival lag.
Trust me, it is worth the wait

 

[luckysox]

care to update their experience.
Can we play in Canadian $?I wonder if they ever heard of instadebit?
What are preferred deposit/withdrawal vehicles?
thanks.

Hi loren!
Yes, you can play in CAD. At the moment we do not have Instadebit and I am not sure that we will need it anytime soon. Instadebit was originally set up to increase the security of online payments (and also to specifically help people in the US and Canada who still write checks, to be more comfortable paying for things online without submitting their credit card number). With today's technology the online payments have advanced and with the introduction of 3D securely verified card payments, the needs for Instadebit and other similar payment methods is declining.

There are very few countries outside of US and Canada that still use paper checks. Banks discourage use of checks because they cost more and are less convenient. I do not remember seeing a check being used in Europe since the 80's when my dad would pay the bills.

If interested, I am very happy to share more details about how the different online banking methods work. I think most people find this boring, I find it interesting and am wondering why it is taking so long for Visa and Mastercard to introduce seamless digital wallets and simply take over and kill their "competition".

Cheers!

PS. Some players from Canada did experience some issues few weeks ago when playing in our casino but that has been pretty much eliminated now and it only few individuals have reported issues and due to their connection or older software. Many Canadians, about two-thirds, still live in the suburban areas and do not tend to have equally good quality of high speed internet connection.

 

[maxd]

There are very few countries outside of US and Canada that still use paper checks. .... I do not remember seeing a check being used in Europe since the 80's when my dad would pay the bills.

LOLZ! You've just described me! It figures that France would be one of those places.

 

[luckysox]

LOLZ! You've just described me! It figures that France would be one of those places.

Are you sure you did not import that practice with you?

Well, France has always been special.

 

[maxd]

Are you sure you did not import that practice with you?

"Special" is certainly one way to describe France.

 

[bruinsdude]

I live in Canada. I live in the center of one of the largest cities. I use windows 8.1, the latest in all software, yet over half your games do not work. I have provided you screen shot after screen shot, yet there has never been a resolution, or a desire on your part to resolve the issues. I think it is a farce to blame internet connectivity or outdated software, when you still, after a month, haven't asked me for any of my technical specs, which are all up to snuff. You still have no idea why your games do not work for some Canadians.

Hi loren!
Yes, you can play in CAD. At the moment we do not have Instadebit and I am not sure that we will need it anytime soon. Instadebit was originally set up to increase the security of online payments (and also to specifically help people in the US and Canada who still write checks, to be more comfortable paying for things online without submitting their credit card number). With today's technology the online payments have advanced and with the introduction of 3D securely verified card payments, the needs for Instadebit and other similar payment methods is declining.

There are very few countries outside of US and Canada that still use paper checks. Banks discourage use of checks because they cost more and are less convenient. I do not remember seeing a check being used in Europe since the 80's when my dad would pay the bills.

If interested, I am very happy to share more details about how the different online banking methods work. I think most people find this boring, I find it interesting and am wondering why it is taking so long for Visa and Mastercard to introduce seamless digital wallets and simply take over and kill their "competition".

Cheers!

PS. Some players from Canada did experience some issues few weeks ago when playing in our casino but that has been pretty much eliminated now and it only few individuals have reported issues and due to their connection or older software. Many Canadians, about two-thirds, still live in the suburban areas and do not tend to have equally good quality of high speed internet connection.

 

[luckysox]

I live in Canada. I live in the center of one of the largest cities. I use windows 8.1, the latest in all software, yet over half your games do not work. I have provided you screen shot after screen shot, yet there has never been a resolution, or a desire on your part to resolve the issues. I think it is a farce to blame internet connectivity or outdated software, when you still, after a month, haven't asked me for any of my technical specs, which are all up to snuff. You still have no idea why your games do not work for some Canadians.

Hi bruinsdude!

I am really sad to read this feedback because we have actively communicated with you (perhaps our communication ended up in your spam?), and of course we do care, and we do try our best to sort things out.

I do have to point out that your case is indeed unique. There are no other players, regardless if they are from Canada or not, that have reported that they cannot open Playtech games.

We have:
A. tried to replicate your problem by using various VPN services to connect from your area and we have not been able to replicate the issue.
B. we have other Canadian players that can play the games just fine, even somebody posted a comment here on the forum that they had no issues whatsoever and that the games ran smoothly
C. we have talked to Playtech technical support specialist and they are not able to identify your issue
D. Our Customer Service Manager has called you and got hung up on, maybe you were not aware who was on the other line
E. We have followed up with extensive mail on 4th of February, titled SlotsMillion, from support@slotsmillion.com asking you for additional information and suggesting to try from another computer and another location, trying to identify weather there is an issue with your IP
F. I have asked you for your username here on the forum but did not get a reply

Today, even without your username, as soon as I asked the customer service team about this case, they knew immediately who I was talking about and they shared the case with me.

We are puzzled by this issue and would love to solve it. Primarily to help solve your issue and offer you the ability to play Playtech games. We are really sorry for the inconvenience that this might have caused you and would love an opportunity to provide you with a fun and entertaining experience instead.

I will follow up on private message with the rest.

 

[randomiam]

Hi bruinsdude!

I am really sad to read this feedback because we have actively communicated with you (perhaps our communication ended up in your spam?), and of course we do care, and we do try our best to sort things out.

I do have to point out that your case is indeed unique. There are no other players, regardless if they are from Canada or not, that have reported that they cannot open Playtech games.

We have:
A. tried to replicate your problem by using various VPN services to connect from your area and we have not been able to replicate the issue.
B. we have other Canadian players that can play the games just fine, even somebody posted a comment here on the forum that they had no issues whatsoever and that the games ran smoothly
C. we have talked to Playtech technical support specialist and they are not able to identify your issue
D. Our Customer Service Manager has called you and got hung up on, maybe you were not aware who was on the other line
E. We have followed up with extensive mail on 4th of February, titled SlotsMillion, from support@slotsmillion.com asking you for additional information and suggesting to try from another computer and another location, trying to identify weather there is an issue with your IP
F. I have asked you for your username here on the forum but did not get a reply

Today, even without your username, as soon as I asked the customer service team about this case, they knew immediately who I was talking about and they shared the case with me.

We are puzzled by this issue and would love to solve it. Primarily to help solve your issue and offer you the ability to play Playtech games. We are really sorry for the inconvenience that this might have caused you and would love an opportunity to provide you with a fun and entertaining experience instead.

I will follow up on private message with the rest.

i can open them but server connection drop out while loading some like little Britain

 

[Rob802]

games

went and tried this casnio out last night in free mode the was no problems than chat started chating with me was very surprised since i wasnt haveing any problems everything ran nice decieded to deposit 20 with 1st bonus. after deposit done games ran slow asked chat she asked what broswer i was useing google crome went and cleared history and cookies logged back in everything running fine after 1st couple spins played for about hr logged out couple hrs later logged back in everything running great played for hr or so logged out. Today played again played for about 2 hrs everything great logged out went back a few hrs later everything running great than get 2 scatters last reel just spins and spins and spins finally gave up closed game went back in played same game for over 2 hrs no problems that was the only issue i had for all my playing really like playing on this site chat was great

 

[Rob802]

3 more hrs

played for 1hr on tablet no problems everything works great games are fun very good graphics. went back to laptop for 2hrs everything working and running great this has being the longest i have ever played for 20 bucks great casino its a blast get it a try

 

[chuchu59]

Tried it out last week. Usual range of Netent games. Wanted to try Rival slots but they didnt load. When I tried to cashout I was told the only available option was thru bank transfer. I deposited via ecocard and expect to withdraw with the same ewallet. So money still pending in the casino waiting for them to enhance ecocard as a withdrawal option. So I cant comment on withdrawal times yet.

 

[AintWon1967]

At the moment we do not have Instadebit and I am not sure that we will need it anytime soon. Instadebit was originally set up to increase the security of online payments (and also to specifically help people in the US and Canada who still write checks, to be more comfortable paying for things online without submitting their credit card number). With today's technology the online payments have advanced and with the introduction of 3D securely verified card payments, the needs for Instadebit and other similar payment methods is declining.

I hope you reconsider InstaDebit for Canadians.

We cannot use Neteller and Skrill and you don't pay back to our cards either.
InstaDebit is our only e-wallet choice that I know of that we can get instant withdrawals back to.

Connie

 

[luckysox]

Instadebit

I hope you reconsider InstaDebit for Canadians.

We cannot use Neteller and Skrill and you don't pay back to our cards either.
InstaDebit is our only e-wallet choice that I know of that we can get instant withdrawals back to.

Connie

Hi Connie and other Canucks!

I overheard "Instadebit paperwork" yesterday in the office.
We are already on it!

In the meantime, other forms of deposits are welcome

 

[luckysox]

i can open them but server connection drop out while loading some like little Britain

Hey randomiam,

I am looking into this. There is a update that will solve this issue. I am awaiting more information, please bear with us.

 

[randomiam]

Hey randomiam,

I am looking into this. There is a update that will solve this issue. I am awaiting more information, please bear with us.

no worries mate ive enjoyed myself so far and i even think im up going to add any other providers and become super mega ultra multi platform warrior?

 

[luckysox]

no worries mate ive enjoyed myself so far and i even think im up going to add any other providers and become super mega ultra multi platform warrior?

Well I am not allowed to reveal a lot of information. If you look at the fact that we have at launch introduced few iconic softwares like Playtech, NetEnt, Microgaming and Rival combined with new and exciting softwares like iSoftBet and few others, If I was you, I would guess that this trend would continue. But, I am not you and I am not allowed to share more information at the moment.

I can tell you that we have a signed a deal with _________ and in final stages of signing a deal with _________ and applying for _________ in the _________ and in the _________ plus integrating _________ and will be introducing _________ very soon!

 

[Casinomeister]

So, it looks like things are good to go here - their fast-tracked 30 days are up. Any naysayers to SlotsMillion's accreditation please make yourself known now.

 

[homerbert]

casino looks good, luckysox looks like awesome rep. Impossible to say no, only yes

 

[luckysox]

I second homerbert!

 

[bowki]

Yay, great place!

 

[Booo73]

I just wanted to give a huge thumbs up to SlotsMillion so far. I got a call from a rep the other night, which I normally don't like at all, but he was very polite and kept it quick. He just wanted to let me know I had free spins on my account (which I didn't know about so I was grateful). I just went to login to see if I had a deposit bonus to use today and I had another 20 free spins waiting for me. I'm very impressed how well they treat their players and, of course, the selection of games I can play that Canadians are normally banned from, puts them in my top 5 for sure. Hopefully I get a chance to withdraw soon and it goes as well as everything else has. Good job LuckySox (an amazing rep BTW) and SlotsMillion

 

[Azzurri]

The site down for anyone else?

I'm getting this message with the Chrome frownie face:

The webpage at

You do not have permission to view link Log in or register now.

has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Learn more about this problem.
Error code: ERR_TOO_MANY_REDIRECTS

Checked cookies and cache etc, and all good from my end.

Stopped playing there, however received an email regarding 20 free spins still on my account, so considering I paid for them I thought I may as well play them, so not a huge problem I guess.

 

[AintWon1967]

The site down for anyone else?

I'm getting this message with the Chrome frownie face:

The webpage at

You do not have permission to view link Log in or register now.

has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Learn more about this problem.
Error code: ERR_TOO_MANY_REDIRECTS

Checked cookies and cache etc, and all good from my end.

Stopped playing there, however received an email regarding 20 free spins still on my account, so considering I paid for them I thought I may as well play them, so not a huge problem I guess.

I just tried and it worked fine- I used firefox.

Connie

 

[Rob802]

I use crome no problems have being playing for hrs

 

[randomiam]

i give this place a thumbs up its going in my fortnightly deposit list ive had to kick a few sites recently due to bad runs or crap service
so this will be one of my new line up on wagerweek