WARNING Ares Casino (arescasino.com) is BAD news for players

[dunover]

Thanks for your thoughts everyone. Your knowledge and incite as to how these rogue casino's operate is helping to give me a bit of closure... and that's all I really want now. I just wish that they'd just get on with it and close my fucking account. Cos its abundantly clear that they will never payout what's due.

Interestingly enough I did notice that just one of my transactions was "declined due to suspected fraud".. But I know that I haven't committed fraud, cos although I have deposited with different cards, they have all been in my name, my money, my gamble.... but my gut feeling is that if and that's a big IF they did tell me why they'd closed my account, it would be along those sorts of lines and quoting their terms and conditions that Guntis has outlined.

In reality though I think they will continue to do fuck all and just ignore me.

To be honest I still don't really get the psychology of what they have done. It's like although I don't want to admit how much money they have had out of me over the year long association I had with them.... (but lets just to say it was a nice profit for them)... it makes no financial sense for them to have suddenly fucked me off like they did.

Chargeback was never really an option in my circumstances and to be honest I knowingly made the transactions knowing that they were a risk. Chalk it all up to experience as you guys have been suggesting. Am just happy to be back in good mental health now and determined not to follow a similar risky path in the future.

I don'y think I will try contacting them anymore. But if something happens. I will update.

These casinos operate on a black hole principle. Once you get too close to them and they have had their money from you, you will then reach the event horizon where normal behaviour and hope is warped and from where no money can escape. If you read A Brief History Of Time you'll get a better explanation than I can provide.

Your transaction was probably declined as they tend to disguise their gambling provision and use Chinese or Indian scam processors where you'll find the transaction is described as 'carpet' or 'materials' etc. and your bank may spot the irregularity of it. This is so they can take credit and debit card payments from blocked jurisdictions.

 

[Simplesoul]

Yes that makes a lot of sense. The bank doesn't recognise the transaction as a gambling transaction, so even if you have blocked gambling transactions with your bank it will still go through, like you say, until irregularities are spotted.

Am just relieved that iv'e been able to educated myself and step back from my own "warped" behaviour and get back to normality and avoid all these dodgy as fuck foreign casino's.

Thanks again for the support and wisdom

 

[CasinoNinja]

I think you can chargeback still, you were not provided the service you expected and they had a false licence. I would just do that. Your not going to see any money otherwise.

 

[Simplesoul]

...... and as I final thought to this sorry saga...

I had a win at a mainstream casino and got paid out in the same time that it would take to make a deposit i.e 2 minutes!

I requested the withdrawal and in the time it took me to open my banking app... there it was!

 

[dunover]

...... and as I final thought to this sorry saga...

I had a win at a mainstream casino and got paid out in the same time that it would take to make a deposit i.e 2 minutes!

I requested the withdrawal and in the time it took me to open my banking app... there it was!

There you go. A proper UKGC licensed site as opposed to a Curacao scam. I'd never have thought it!

 

[Simplesoul]

Well it seems that iv'e not been banned from the chat. I was a bit bored I logged in. I got given some free spins, which I dully gambled and lost.

I asked about my withdrawal and iv'd received a new copy and paste, as follows...


We have kindly received your support request and we are waiting for a feedback from department that has jurisdiction over your case.
I’m deeply sorry for any inconvenience you’ve experienced, and we’re committed to resolving it as soon as possible.
We appreciate your patience and hope to have a solution for you quickly as we have escalated your case to the designated department.

I guess it's not over until it's over!

 

[dunover]

Well it seems that iv'e not been banned from the chat. I was a bit bored I logged in. I got given some free spins, which I dully gambled and lost.

I asked about my withdrawal and iv'd received a new copy and paste, as follows...


We have kindly received your support request and we are waiting for a feedback from department that has jurisdiction over your case.
I’m deeply sorry for any inconvenience you’ve experienced, and we’re committed to resolving it as soon as possible.
We appreciate your patience and hope to have a solution for you quickly as we have escalated your case to the designated department.

I guess it's not over until it's over!

That was a mistake - you've just told them your willpower is lacking and that you could get the urge to play again or reverse, exactly what they want from you.

Thus you have reset the time period before they trigger #8 and 9 on the bullshit bingo list.

P.S. in the meantime, I guarantee you still won't get your w/d.

 

[goatwack]

Does indeed look like they want to bequeath the free spins so that the player views their pending withdrawal as playable funds.

Classic manoeuvre, and yes, a prod to see if you're still willing to play there. And were these free spins somehow redeemed into a meaningful win, it would just get added onto a static withdrawal.

Wouldn't surprise me either if they found 'discrepancies' in said freebies, and use that to annul the original withdrawal under some made-up rule.

All that's happened here is a prolonging of a 'nothing' withdrawal, and more 'incentives' thrown your way!

 

[Simplesoul]

Very true yes.... iv'e made many mistakes in life.

I will win the battle of wills though. I won't deposit again.

I will do my best to have nothing to do with them anymore.

 

[Simplesoul]

Well its currently 2.5 months since my withdrawal request. I did start sending some polite emails and eventually I got a reply, which was full of apologies but said absolutely nothing as to when or if my withdrawal would be processed.

I refuse to just go away. I will keep prodding until something of a conclusion happens.

 

[Simplesoul]

We have a conclusion.

I have been paid out!!

I can't believe it.... better late than never.

I bet nobody predicted that did they?

 

[The Viking]

wow congrats guess miracles do happens now go spoil your self with it after all you do deserve that after all this waiting if not then have a look at the Accredited section

 

[dunover]

We have a conclusion.

I have been paid out!!

I can't believe it.... better late than never.

I bet nobody predicted that did they?

LOL...No, but thinking about it it has happened before for smaller amounts when threads on here appear in Google prominently. I recall @Webzcas deposting at a scam casino and then posting the fact they were taking unlicensed UK money (it was a test!) and once they saw the thread it was refunded pretty sharpish.

Alas for one guy who won over 100k (Canadian?) he was obviously not as fortunate.

All Refunds Eternally Stalled (ARES)

 

[Webzcas]

Excellent news and congrats on your persistence!

 

[Simplesoul]

Well I guess we will never know whether I was paid out because of this thread or whether it would have happened anyway. The odd thing in my mind is that several months ago they paid me out 4 figures within a couple of working days and yet then decided to make me wait for nearly 3 months for a much lower figure?!

It makes no buisness sense in my mind.

If they had been fairly consistent in the time taken to payout then I would have had no reason to contribute to this thread or to keep it going for as long as it has. Sometimes I don't mind waiting for a few days to get paid out because it then stops me redepositing straight away.... but to just leave somebodies withdrawal as "awaiting" for weeks and weeks is clearly unacceptable.

Maybe this casino and its sister casino's will decide to address this issue.... cos in reality they would make a bigger profit simply by treating the customer fairly and reasonably.

Anyway nice to have met you all... and once again thank you for your support and wisdom

 

[fastspins]

Hi , I have been waiting on a withdrawal from Arescasino same one you are talking about for 23 working days it’s still says “awaiting” and every time I message the live chat all I get is the same response

“We are truly sorry about the delay and the inconvenience caused and I deeply apologize. Have no doubt, as we will do all in our power to speed up the withdrawal process as much as we can.


Rest assured that we will resolve the situation as soon as possible.


Thank you for your continuous


patience with us.”

Then I just get cut off every single agent says the same thing and when I question them they just say have patience or end the chat!

I have been payed by them once before but was only for a small amount 150 and this one’s 4 figures

If you could let me know or have any contact I can turn to & try and get this payed out to me would be much appreciated

 

[FroggyScream]

Unfortunately, looking at this thread, it will likely take several months of persistence to push it through.

Definitely read SimpleSoul's posts for inspiration.

Keep this thread updated; it helps other would-be players understand the risks of spending their money at Ares.

Play Ares because you like their games, not because you want to win -- just know that every penny put in is likely gone forever. This goes for their payouts as well.

 

[Simplesoul]

Hi and sorry that your going through the same nonsense that I went through. You will continue to get similar replies whether you go on live chat or email them

The reality is that you may or may not get paid out. I waited 2.5 months to get 400.

One crumb of comfort is that previously they did pay me 4 figures within a week of requesting it.

There seems to be little consistency as to whether folk get paid out in good time or not.

Keep prodding them if only to get across the fact that you haven't gone away.

Good luck and keep posting updates

 

[dunover]

Hi and sorry that your going through the same nonsense that I went through. You will continue to get similar replies whether you go on live chat or email them

The reality is that you may or may not get paid out. I waited 2.5 months to get 400.

One crumb of comfort is that previously they did pay me 4 figures within a week of requesting it.

There seems to be little consistency as to whether folk get paid out in good time or not.

Keep prodding them if only to get across the fact that you haven't gone away.

Good luck and keep posting updates

Bear in mind they micromanage accounts, it's a confidence trick. Once paid, you'll be encouraged to deposit more, then potential winnings could be more and that's when the problems start. As the OP has seen once a 4-figure sum is requested. I'm afraid they are on the bullshit bingo 10-point list now.

 

[fastspins]

Hi and sorry that your going through the same nonsense that I went through. You will continue to get similar replies whether you go on live chat or email them

The reality is that you may or may not get paid out. I waited 2.5 months to get 400.

One crumb of comfort is that previously they did pay me 4 figures within a week of requesting it.

There seems to be little consistency as to whether folk get paid out in good time or not.

Keep prodding them if only to get across the fact that you haven't gone away.

Good luck and keep posting Thanks everyone who got back to me

Hi and sorry that your going through the same nonsense that I went through. You will continue to get similar replies whether you go on live chat or email them

The reality is that you may or may not get paid out. I waited 2.5 months to get 400.

One crumb of comfort is that previously they did pay me 4 figures within a week of requesting it.

There seems to be little consistency as to whether folk get paid out in good time or not.

Keep prodding them if only to get across the fact that you haven't gone away.

Good luck and keep posting updates

I messaged the chat a few times yesterday trying to get a response from someone who wasn’t just saying the same thing … “delay”, “be patient” or “you should receive a email from finance department soon” .

I did get a message of one agent saying…

“We understand you. You received this same message several times now, however please believe me, we are really trying to speed up the process by reminding the financial department about your case. Nonetheless, they are almost always facing issues with fraudulent attempts coming from players with fake accounts. That is the reason for these delays as the financial department has to conduct a risk assessment of each and every payout request. I am sending the reminder now hoping that you will get your payment really soon.”

Think there just trying to say that to keep me believing that I’m going to get it so I still deposit but there not getting anymore money from me

And messaged them this morning but they’re back to old ways just not even replying. Let’s just hope I get it even if it takes a while but not getting hopes up

 

[Simplesoul]

Hi.... as you suggest, it's all just delaying tactics. If "each and every payment" has to have a risk assessment then why do these risk assessments vary so wildly in how long they take. For me it was anything from 2.5 days to 2.5 months.

As others have said, your account is being micro-managed. they want to see if you will continue to deposit whilst also having a withdrawal "awaiting". They are just sitting on your money. Keep prodding them, but manage your finances as if your never going to see your winnings...... but perhaps in due course you will get a nice surprise. I hope you do.

 

[fastspins]

Quick update still not received my withdrawal which I withdrew on the 17th of September, so coming up to nearly 2 months

I got told that it’s been processed and just need to wait for the transaction , then I messaged the next day and the person said it’s still not been processed. so I’m just being fed lie after lie.

I messaged again today and they have just said

“We contacted relevant department and we are waiting for the feedback. As soon as we recieve update you will be contacted via email.”

Absolute lie!!!

Iv not deposited since and I won’t be
Everyone needs to 100% stay away from this casino as they are just frauds and will not pay out unless you have deposited a greater amount more than you have withdrew

 

[fastspins]

Been nearly 2.5 months and still not payed me the withdrawal , I have been nice and messaged for the last 2 weeks and I’m just getting “ it’s been given to higher management as this is not what this casino wants are customers to go through and your withdrawal will be processed soon”


Feeding lies once again in hope I will deposit more and I haven’t. Doesn’t look like I will be getting the withdrawal

 

[FroggyScream]

Out of curiosity,
How much are they holding?

 

[justdoit]

@maxd I thing MRSloty should be on scam list, they have fake slots and never pay anyone