GENERAL WARNING Non-responsive casinos: Bitsler, CasinoFantastik, Playboom

[maxd]

In the course of handling player complaints we inevitably run across some pretty shoddy operations, often located in questionable licensing jurisdictions. We offer a few of those stories now as cautionary tales for other players. The licensing jurisdictions are named for reference.

Playboom24.com, Costa Rica : The player won several thousand euros and immediately set a wager limit which the casino confirmed was in place. Less than 24 hours later they were able to play away a portion of their winnings with no wager limit in effect. When the player complained to the casino they removed the player's entire balance. The player complained again and the balance was restored but the casino said they could only withdraw to a bank account in their home country. Then they were told that there was no problem and the balance was available for withdrawal. The player tried multiple times to withdraw and the casino repeatedly cancelled the requests and restored the balance. The player came to us for assistance but in spite of multiple attempts the casino never responded.

This part of the Warning (regarding Bitsler) is no longer applicable and as far as we know Bitsler is good to go:

Bitsler.com, Belarus : The player reported that during a site update the casino "lost" the player's balance of 10BTC. When the player complained to the casino they were accused of money laundering and told to speak to a 3rd party designated by the casino. The player did, the 3rd party agreed that the player was not at fault and that the casino "decided to punish me". The casino apparently ignored the 3rd party's decision, claimed they had no direct relationship with that person, and ignored the player's repeated attempts to get their balance back. The player came to us and the casino ignored us too.
[update: as spotted by one of our loyal readers (see below) the license now lists as Curacao 8048/JAZ.]
[update 20231116 : just to complete the story here, it turned out the player's complaint was quite old, years old. The casino people came forward and asked for some further info but the player was either unavailable or unable to fulfill the request and we heard nothing further from them.]

CasinoFantastik.com, No License/License Unspecified : The player's whole balance of several thousand dollars was confiscated, the casino claimed the max bet rules had been violated. The player says no bonus was in play at the time and nowhere in the General Terms & Conditions was a max bet rule given. Needless to say the casino was unresponsive to the player's complaints. In all fairness the player had been aware that the casino had a bad reputation: "I know that CasinoFantastik is a not recommended casino and have the worst reviews ever, but I didn’t believe they where scammers." Several thousand dollars gone with no recourse for getting it back is a harsh way to confirm a bad reputation.

 

[The Dude]

Belarus?? Why not get a license in Iran or North Korea as well??

 

[maxd]

Yeah, pretty much my thoughts too. I remember when I first saw that I thought it was just BS, but they really do (or did) have a site all official looking and everything. Still, that's like getting home insurance from the Wagner Group: dubious at best.

 

[hogexd]

I’m sorry but the Belarus one is sad yet hilarious; Casino tells player to speak to their designated 3rd party, 3rd party sides with player, casino is like ”never mind actually”

 

[Biti]

Playboom looks very similar as Boom Casino...

 

[Triple A]

Playboom looks very similar as Boom Casino...

It basically has the same layout..

 

[Triple A]

Chat started: 2023-03-30 11:17 AM UTC

(11:17:19 AM) John (e5cf927a8266): Non-responsive casinos: Bitsler, CasinoFantastik, Playboom - Casinomeister Forum
(11:17:29 AM) *** Iris joined the chat ***
(11:17:52 AM) John (e5cf927a8266): I can't grap why Playboom didn't take the chance to proof they want to be a legit casino.
(11:17:53 AM) Iris: Hello John, my name is Iris and welcome to Playboom Live Chat Support!
How can I help you today?
(11:17:59 AM) John (e5cf927a8266): grasp*
(11:18:48 AM) Iris: Could you please explain your query in detail.
(11:18:53 AM) John (e5cf927a8266): Non-responsive casinos: Bitsler, CasinoFantastik, Playboom - Casinomeister Forum
(11:20:26 AM) John (e5cf927a8266): My brother his case
(11:21:54 AM) John (e5cf927a8266): Playboom ignores him too.
(11:21:55 AM) Iris: May i know what is the issue you are referring to?
(11:23:12 AM) Iris: Play boom is the same for all the player's. May i know exactly what the issue you are referring to in Play boom casino.
(11:23:37 AM) John (e5cf927a8266): I will explain to you Iris, maybe you can do something to solve this for once and all.
(11:23:49 AM) Iris: It is licensed.
(11:27:28 AM) Iris: Are we connected?
(11:27:45 AM) John (e5cf927a8266): My brother used to play to on Playboom, withdrew 3 times and deposited a lot here. Then the 4th time when he wanted to withdraw a big amount they kept putting his balance back for days after days. He spoke to your colleague Chris, who told him that there was an error which was solved. But your other colleagues said that withdrawing to that bank was not allowed. So quite contradicting. Chris said that he would forward it to be approved the same day, it was 5pm when my brother contacted him. He placed a wager limit of 10 euro and a loss limit of 10 euro, but he could still wager everything when he woke up midnight with a heavy urge to play. So his request was never approved that previous day.
(11:28:03 AM) John (e5cf927a8266): He forwarded everything to Playboom CS and they blocked him after..not so nice.
(11:32:04 AM) John (e5cf927a8266): Then he went to the one of the biggest casino forum on the internet to look for help because Playboom didn't respond. CasinoMeister even was ignored..
(11:32:19 AM) Iris: I would like to inform you that we cannot speak to you about any other accounts other than your account due to privacy polices and terms and conditions.
(11:33:11 AM) Iris: Is there anything else I can help you with?
(11:33:27 AM) John (e5cf927a8266): Non-responsive casinos: Bitsler, CasinoFantastik, Playboom - Casinomeister Forum
(11:34:01 AM) John (e5cf927a8266): If you wanna solve this issue use this link.
(11:34:58 AM) Iris: Can I help you with anything else?
(11:35:39 AM) Iris: If there are no questions, I will close this chat. Thank you for contacting live support. Have a nice day.
If you need help with anything else, please don't hesitate to contact us again, either by email (support@playboom.com) or in the chat.
(11:35:42 AM) *** Iris left the chat ***

The thing is they blocked my account and ignore my emails.

 

[cheetahwind]

@maxd Bitsler.com is actually licensed under the 8048/JAZ license from Curacao. Not that it much better. Yet they use the Soft Swiss platform as well to run there games. Unless if I'm not seeing something I'm not seeing anything about Belarus. *shrugs*

 

[maxd]

@maxd Bitsler.com is actually licensed under the 8048/JAZ license from Curacao. Not that it much better. Yet they use the Soft Swiss platform as well to run there games. Unless if I'm not seeing something I'm not seeing anything about Belarus. *shrugs*

Thanks for the heads up. These things change over time so that may be the issue here. I'll confirm the Curacao licensing and update the Warning accordingly. Thanks again for bringing this to our attention.

- Max

 

[Lindsay1997]

Playboom is now going on as Playboom24 so be careful people!

 

[Sabine1984]

Skycasino ( new ) is same as playboom people aswell.

 

[maxd]

Some months ago Bitsler asked to be removed from the Warning and I agreed to put them on probation. Unfortunately I forgot to post that probation notice here. As it happens we haven't received further complaints regarding Bitsler in the intervening months so ...

Does anyone have current issues with Bitsler? If so please let us know ASAP and we'll look into those accordingly.

- Max

 

[maxd]

Ok, since there's been nothing further on Bitsler I'm going to pull the bit of this Warning related to them. As far as we know things have been good with them and that part of the Warning is no longer applicable.

- Max