When I asked when my withdrawal would be processed. I received the following copy and paste.
Every time a withdrawal is requested, the system needs 24-48 hours to initiate the checking procedure. After that a relevant department is checking your game, account and financial history, which is a standard procedure. This process usually takes 7-21 business days. Kindly wait until your withdrawal is fully processed.
My question is... Do other people experience similar things at other online casino's?
NO! Not at proper ones! Only scammers would suggest they use processes before a w/d of 7-21 days. They do NO checks at all, they haven't the people or infrastructure to do it anyway. They are simply run by one or two crooks and the delay is to make you give up, or spunk it back. I promise you, even after the 21 days is up, there'll be another excuse if you haven't given in and spunked back it yet on their fake games. If you still have your balance then and haven't spunked it back, then you are a PROBLEM to them. So then after the next excuse if you still persist with trying to w/d, you'll get talk to the hand, after that the account will be locked because it would be clear to them at that stage you won't deposit again so you're no longer any use to them.
If you say deposited 1k and or more and tried to w/d a lower amount, the chances are they WOULD pay as you're a bigger depositor and they are still ahead from you. Then say next time you deposited 1k and won for example 2k that's when the fun would start, with bogus KYC checks, the list of excuses and so-on.
These grasping crooks don't give a tinker's cuss about your play history or checking slot wins/play history because firstly the games are fake and secondly they don't give a toss how you won, but only the fact you're ahead at that point and their micromanaging of EVERY player account ensures nobody at all can win and take more than they spent.
The 10-point bullshit bingo list for potential net winners goes like this:
1. KYC checks (admittedly for ALL their players not just winners but absolutely pointless as they are unlicensed and can do without them and winners will always find there's a 'problem' with their details.
These are merely data collection and the details will be used for spamming other scam sites to you then eventually sold on to fraudsters.)
2. Allegations you broke abstemious bonus terms.
3. Arbitrary account closure when it becomes apparent you won't deposit there again.
4. False accusations you are 'fraudulent' (yes, you couldn't make it up!)
5. Referring to previous attempts to close your account for Responsible Gambling reasons, ignored because a PG to them is like manna from heaven and they dream of every depositor being one, so ALL attempts by you to excercise restrictions will be ignored. That is, until you get lucky and win big at which time they'll 'remember' these failed ignored RG attempts and use that as an excuse you shouldn't be playing and then close your account (minus deposits and wins naturally.)
6. Your 'pattern of play' if you played at say $1 then raised to $3 a spin and won big at that stake, so bogus accusations of 'manipulating games' (you cannot manipulate random slots and games lol.)
7. They will bypass 2-6 above IF they believe they can inveigle more deposits from you and you are a net loser. This will mean more plausible excuses like game checks, payment provider issues etc. which may manifest themselves in your w/d showing as pending (so you don't touch it) but depositing again while it's pending. If you are an overall winner, the opposite will be true and you will told you cannot deposit while a w/d is pending, in order to make you reverse it to continue playing.
8. If you demonstrate discipline, persist in not reversing and not depositing again, then a small mini-list of bollocks will be enacted similar to what you mention in your post. Game checks, play pattern, verification of some invented nonsense or other.
9. If you then still have the audacity to want your money and haven't reversed, your account will be inaccessible. You may or may not get an e-mail, the final time you'll ever hear from them, stating one the of the above 2-6 excuses as the reason, it's non-negotiable etc.
10. If you try and contact any CS (if they pretend to have one that can do anything but encourage deposits) with a complaint, e-mail etc. you will be ingnored. As a final act of despair, you may threaten to contact their licensing authority - they won't have one and even if they did it would be as useful as a brown cistern block.
Sorry mate.
